Best Western Plus New Cumberland

Hotels
•
Best Western Plus
7.3 (302 reviews)
702 Limekiln Road , New Cumberland , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Consistently praised hot breakfast and good coffee
Helpful and friendly staff in many reviews
Convenient location near interstate/Hershey Park
Clean and well-maintained property cited by many guests
Comfortable rooms and functional Wi‑Fi/Roku
Good value for short stays
Indoor pool available
Pet friendly
Cons:
Occasional cleanliness problems (dirty bathroom floors, spills, odors, cigarettes found)
Room issues: beds too soft for some, uncomfortable mattress for a few guests
AC/temperature problems (rooms arriving hot, AC cutting off)
Pool sometimes cold
Operational issues: phone/TV/remote problems and keycards failing
Billing/booking issue: guest charged before check-in
Housekeeper behavior reported as unsettling by one guest
Renovations causing check-in/availability inconveniences

Categories

Cleanliness
6.8
Mixed reports: many guests called the property clean, but several noted dirty floors/bathroom, spills, odd smells and even cigarettes found, lowering overall cleanliness sentiment.
Service
7.6
Generally positive: staff described as outstanding, helpful and accommodating (quick towel replacement, friendly front desk). Some service issues noted (early charge via booking site, an uneasy housekeeper incident, intermittent front-desk availability).
Location
8
Strongly positive: repeatedly praised for being just off the interstate/turnpike, convenient for Hershey Park and travel, quiet and easy access.
Room Quality
6.6
Mixed: comfortable furniture and beds reported by some, but several complaints about beds being too soft/uncomfortable, AC cutting out or rooms arriving very hot, clogged shower/drain and occasional odors or cigarette evidence.
Amenities
6.9
Mostly positive for basics: consistent hot breakfast, coffee anytime, pool, Wi‑Fi and Roku use; but pool often cold, breakfast variety could be better daily, and renovations/lighting issues affect amenity experience.
Value for Money
7.8
Perceived as good value by many guests (good price and location for short stays), though some service/maintenance issues slightly reduce perceived value.
Food and Beverage
7.8
Frequent praise for the hot breakfast (eggs, sausages, waffles, coffee), quick refills and good coffee; a few guests called it merely 'OK' but overall positive.
Overall Experience
6.9
Overall satisfactory for many (restful stays, clean rooms, good breakfast), but recurring operational and room issues (temperature control, occasional cleanliness lapses, billing incident) tempered overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy a daily continental breakfast, unwind in the indoor swimming pool, and savor the convenience of a refrigerator and a 40-inch flat-screen cable TV in every guest room.

Relaxation and Fitness: Take advantage of the hot tub for ultimate relaxation, stay active in the fitness centre, and stay connected with free Wi-Fi throughout the hotel.

Convenient Location: Situated just minutes away from Central Harrisburg, with easy access to Interstate 83 and the Pennsylvania Turnpike, and a short drive to Hershey Park Amusement Park.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Best Western Plus New Cumberland now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

When traveling with pets, please note that an extra charge of $25 per pet, per night applies. Please note that a maximum of 2 pets are allowed Please note that the property can only allow pets with a maximum weight of 80 pounds

Please note: Our pool and hot tub will be closed until March 31, 2022 tentatively. We will update as information becomes available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.3
Based on 302 reviews
Cleanliness: 6.8
Service: 7.6
Location: 8
Room Quality: 6.6
Amenities: 6.9
Value for Money: 7.8
Food and Beverage: 7.8
Overall Experience: 6.9
J
Jamie • couple • us
5
Pros:

Breakfast OK. Hidden location

Cons:

Higher commode. Have light and fan separate in bathroom. Bed too soft

2026-10-31 • via Nuitee
P
Phelps • couple • us
9
Rested well.
Pros:

Very nice place. Clean, quiet, easy on off of turnpike. Staff outstanding.

Cons:

Vey clean. staff accommodating

2026-10-12 • via Nuitee
N
Nicole • couple • us
6
2026-10-12 • via Nuitee
J
Jac • couple • us
9
Pros:

Buenos.
Más frutas.

2026-09-15 • via Nuitee
O
Olivia • couple • us
5
My stay did not meet my expectations but it was passable I guess.
Pros:

Room had comfy beds, clean towels and sheets, wifi worked well, able to use my Roku on tv.

Cons:

Room was over 80° when we first got there, lobby was hot, floors were not very clean, especially the bathroom, shower filled up with water indicating a clog.

2026-09-14 • via Nuitee
D
Dale • solo_traveller • us
9
2026-09-08 • via Nuitee
Y
Yvonne • couple • us
9
Relaxing
Pros:

The breakfast was good. Loved that you could get coffee anytime. Room had comfortable furniture and loved the sensor light upon entering. The pool was alittle cold but nice. Perfect location for everything we needed to do.

Cons:

The housekeeper, he was laying in beds in rooms and then just stand and stared at us multiple times as we walked the hallways, it was a bit uneasy. The room next to us cooked in their room and the smell lingered for quite a while after they were done cooking.

2026-09-04 • via Nuitee
D
Donna • couple • us
8
Nice except for the AC
Pros:

The room is spacious and mine was very quiet.

Cons:

The AC kept cutting off, I woke up hot 3 times and had to turn the AC on again. I only stayed one night.

2026-09-02 • via Nuitee
B
brown • solo_traveller • us
9
My stsy at Western
Pros:

My stay was peaceful, breakfast buffet was good. Room clean staff pretty nice. Pool was clean.

Cons:

Don't have any complaints

2026-08-24 • via Nuitee
K
Kim • family_with_children • us
10
Great atmosphere, will recommend to others.
Pros:

The property is clean, well kept and the staff were very nice.

Cons:

The mattress was a little uncomfortable for me, but my children were comfortable sleeping in the mattress.

2026-08-20 • via Nuitee
S
Sonja • solo_traveller • us
9
Great value to stay to be close to Hershey Park and sleep for the night.
Pros:

Property was clean and well maintained. Close to Hershey Park

2026-08-18 • via Nuitee
K
Kim • solo_traveller • us
10
Relaxing
Pros:

Very good hot breakfast eggs sausage waffles cereal muffins juice hot coffee

Cons:

Everything clean and friendly staff

2026-08-16 • via Nuitee
K
Kim • solo_traveller • us
10
Relaxing
Pros:

Loved it indoor pool hot breakfast friendly staff

2026-08-16 • via Nuitee
N
Nelson • couple • us
10
2026-08-13 • via Nuitee
L
Lisa • solo_traveller • us
10
2026-08-07 • via Nuitee
T
Tammy • solo_traveller • us
1
2026-07-25 • via Nuitee
D
Dee • couple • us
1
2026-07-24 • via Nuitee
T
Turner • couple • us
9
2026-07-22 • via Nuitee
I
Ieisha • couple • us
9
2026-07-20 • via Nuitee
F
Frank • solo_traveller • us
8
2026-07-20 • via Nuitee