Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good food and amenities
Cons:
Need for renovations
Some aspects outdated

Categories

Cleanliness
7.83
Generally clean and well-maintained, but some reviews suggest room for improvement.
Service
8.3
Staff are friendly and helpful, frequently acknowledged for excellent service.
Location
8.34
Conveniently located, central to the city with easy access to amenities.
Room Quality
7.79
Rooms are spacious and comfortable, but some aspects are outdated.
Amenities
7.82
Adequate amenities but would benefit from updates.
Value for Money
7.78
Fair value given the service and amenities.
Food and Beverage
8.33
Good selection and quality of food, positively reviewed by guests.
Overall Experience
7.8
Overall positive experiences with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:35

Property Description

Luxurious Accommodation
Novotel Balikpapan offers elegantly decorated rooms with modern amenities like flat-screen TVs and comfortable bedding, providing a cozy retreat for guests after a day of exploration.

Recreational Activities
Guests can unwind and stay active with a variety of leisure facilities including an outdoor pool, fitness center, spa, tennis courts, and a billiard table. Whether guests prefer a workout or relaxation, there is something for everyone.

Culinary Delights
Indulge in a culinary journey at the hotel's restaurants offering a diverse range of cuisines from Mediterranean and Asian dishes to authentic Indonesian food. After a satisfying meal, guests can relax at the Colors Bar with tapas and refreshing beverages.

Experience the perfect blend of comfort and luxury at Novotel Balikpapan. Book now to enjoy a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BPN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for Rp 350,000 per person per night when using an available cot.
    Children up to and including 15 years old stay for Rp 0 per person per night when using an existing bed.
    People no matter the age stay for Rp 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 157 reviews
Cleanliness: 7.83
Service: 8.3
Location: 8.34
Room Quality: 7.79
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 8.33
Overall Experience: 7.8
C
Clive • couple • nl
7
2026-06-21 • via Nuitee
Y
YI-LU • extended_group • tw
9
2026-05-22 • via Nuitee
A
ADEYEMI • solo_traveller • ng
8
2026-05-20 • via Nuitee
J
josette • extended_group • nl
5
matig
Pros:

personeel was heel vriendelijk

Cons:

de rest

2026-05-12 • via Nuitee
L
Leon • solo_traveller • nl
5
Smerig zwembad, slecht werkende airco, zeezicht, vlakbij winkels, restaurants, zee, fijn bed, onbetrouwbare roomservice.
Pros:

Zeezicht vanuit kamer, op loopafstand van winkels, restaurants (pasar malam op pleintje in de straat), zee. Fijn bed. Speels ontwerp badkamer-en-suite met groot raam.

Cons:

Onderhoud laat te wensen over! Slecht werkende airco. Zwembad liet men zo vies worden dat er groene/bruine troep in dreef en het meerdere dagen onbruikbaar was. Geen adequate reactie en oplossing vanuit personeel bij bovenstaande! Onbetrouwbare roomservice.

2026-05-10 • via Nuitee
A
Adetoun • solo_traveller • gb
8
2026-04-24 • via Nuitee
F
Fwangkwal • solo_traveller • ng
7
2026-04-10 • via Nuitee
A
Adetoun • extended_group • gb
8
Satisfactory
Pros:

The hotel ia big , spacious and very clean

Cons:

No complimentary bottle water. One needs yo get water from a dispenser at the corridor

2026-04-08 • via Nuitee
J
Javier Jesus • family_with_children • au
9
Safe, quiet, clean and spacious. It’s perfect if you want a quiet place. Def more for business rather than relaxation.
Pros:

Felt secure, spacious, and I knew I was on a higher end of hotels in BPN, and also far from Muslim prayer temples, so I was able to enjoy my days .

Cons:

The restaurant, I understand it was under renovation, but still.

2026-03-27 • via Nuitee
D
Dimas • family_with_children • my
10
Good location, clean hotel
Pros:

location and the clean of the place

Cons:

nothing

2026-03-24 • via Nuitee
V
Vincent • solo_traveller • nl
5
2026-03-23 • via Nuitee
K
klazina • couple • us
10
Comfortable
Pros:

Close to Pertamina housing

2026-03-14 • via Nuitee
A
Aris • family_with_children • id
10
Pros:

Lokasi

2026-03-12 • via Nuitee
S
Sunflower222002 • Business
10
Great service
Pros:

This is my first time staying at this hotel, I'm in Balikpapan for business. The location is super strategic, I really like it. Breakfast is complete, and the roomboy named Amal is very friendly, the room is clean and comfortable. Too bad the gym is under renovation, but it's okay, everything else is great 🌅

2026-02-10 • via Tripadvisor
I
Imelda • family_with_children • id
9
Pros:

Room was big and clean. The staff upgraded our room. 😇

Cons:

Lighting not clear.

2026-01-24 • via Nuitee
E
Eka • family_with_children • gb
7
Gado-Gado26
Pros:

Staff friendly
Breakfast selection was ample and tasty
Close to amenities

Cons:

The cleanliness of the bedding and pillow cases didn't look like it hadn't been changed.
Got bitten while sleeping on the face, below the eyes.
The card payment system needs improving, declined payment five times at the hotel when there were funds in both accounts. Felt embarrassed.

2026-01-21 • via Nuitee
D
Dave Chen • solo_traveller • sg
2
Cons:

breakfast is not meeting expectation, surprise the hotel refused to provide invoice after request.

2025-12-15 • via Nuitee
U
Uta • family_with_children • de
8
Pros:

Great breakfast: Huge variety and friendly stuff!
2 types of REAL coffee from roasted beans!

Cons:

Just minor things like Swimming pool area is not really welcoming and has no sun shades at all.

2025-12-08 • via Nuitee
T
Tom • couple • es
7
Verblijf in 10 jaar oud Novotel.
Pros:

Het is een Novotel, maar wel een Novotel van 10 jaar geleden. Personeel aardig en behulpzaam, binnen beperkingen.

Cons:

Het is overduidelijk een zakenhotel waarbij het vertrouwen van de klant volledig verdwenen is. We moesten een deposit betalen, wat we dus niet gedaan hebben. Het hotel is aan renovatie toe.

2025-11-29 • via Nuitee
J
jasmadi • extended_group • bn
8
2025-11-04 • via Nuitee