The Chancellor on Hobson

Hotels
7.6 (5229 reviews)
1 Hobson Street , Auckland , nz

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Convenient location
Good amenities
Cons:
Cleanliness issues
Soft beds
High parking fees

Categories

Cleanliness
6.06
Multiple reviews mentioned mould, unpleasant smells, and dirty showers.
Service
8.53
Staff were frequently noted for being helpful and accommodating.
Location
8.57
Location received positive remarks for its proximity to attractions.
Room Quality
7.02
Some rooms were appreciated, but issues with cleanliness impacted overall room quality.
Amenities
7.55
Amenities like the pool and gym were well-received despite some issues.
Value for Money
8.01
Good value given the competitive location and amenities.
Food and Beverage
7.56
No specific mention of food quality but amenities were generally adequate.
Overall Experience
7.53
Overall experience was improved by location and service despite cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:46

Property Description

Luxurious Accommodation with Stunning Views
Hotel Grand Chancellor Auckland City offers a prime location overlooking Viaduct Harbour, providing guests with breathtaking city or harbour views from their private balconies. The well-appointed rooms feature kitchenettes or fully equipped kitchens, ensuring a comfortable stay.

Top-Notch Amenities for Ultimate Relaxation
Guests can enjoy the convenience of a fitness centre, indoor swimming pool, sauna, and spa pool, perfect for unwinding after a day of exploring the city. The hotel also provides access to a business centre and meeting facilities for corporate travelers.

Unbeatable Location and Accessibility
Located in Auckland CBD, the hotel is a short walk from iconic landmarks like the Sky Tower and in close proximity to shopping, dining, and transportation options. With attractions like the Civic Theatre and Vector Arena just minutes away, Hotel Grand Chancellor is the perfect choice for both leisure and business travelers.

Ready to experience luxury and convenience at Hotel Grand Chancellor Auckland City? Book your stay now!

Important information:

Please note that The Chancellor on Hobson requires NZD 150 credit card pre-authorization or cash deposit upon check-in to cover any incidental charges. This will be collected by credit card, debit card or cash. You will be reimbursed on check-out. Your deposit will be refunded in full by the same method of deposit payment, subject to an inspection of the room. Pre-Authorisations - Under normal circumstances, banks should be releasing this hold when the pre-authorisation has been cancelled by us. Occasionally some banks are unable to release the hold immediately and may reflect on your account for 4 - 7 working days (depending on the bank of issue). The hold will then automatically disappear from your account meaning you would not see money coming in - the pending transaction would go away.
Guests are required to provide a photo ID and credit card upon check-in. We do not accept credit card/debit card payments over the phone.
Following credit card surcharges apply:
Visa, Mastercard or JCB - 1.9%
American Express - 3.35%
Please note that parking is limited, charges apply, and bookings are essential. Please contact the property in advance to book using the contact details found on the booking confirmation.
Please note that this hotel has a strict "No Party Policy". Any violation of this policy will result in immediate eviction from the property and additional cleaning fees will be charged.
Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
The swimming pool/Fitness Centre opens from 6 am to 10 pm daily.
The sauna opens from 6 am to 10 am and 3 pm to 10 pm daily.
Eating/ Drinking and smoking are not allowed in the recreation area. Strictly no alcohol allowed in the recreation area. Children under 15 years of age must be always accompanied by an adult.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for NZD 30 per person per night when using an existing bed.
    People no matter the age stay for NZD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 5229 reviews
Cleanliness: 6.06
Service: 8.53
Location: 8.57
Room Quality: 7.02
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 7.56
Overall Experience: 7.53
D
Donna • couple • nz
10
Excellent location, comfortable and friendly staff. Would stay again
Pros:

Room size was great, tidy and staff friendly.
Pricing was great
Close to the city, great walking distance to where we needed to be.
Room was comfortable and quiet. Overall a great stay

Cons:

Bath was very small, but that really wasn't what we were there to use

2026-05-16 • via Nuitee
A
Angela • solo_traveller • au
5
Pros:

Location was good.

Cons:

Very tired rooms. Loose tap, no clothes hangers and our key card initially did not work. Not something you want to follow up after a late night, early morning flight.

2026-05-16 • via Nuitee
M
Mink O'Riley • solo_traveller • au
7
Spacious room, location may suit some activities, but no high floor views
Pros:

The location and pricing, for a CBD hotel, make this a reasonable option. Particularly if it is wet being able to walk down Hobson st from the Intercity bus terminal at Skytower is a positive (although not much awning shelter). My room was a very reasonable size with a desk and two armchairs which is better than most. I wanted to be near viaduct area for waterfront theatre so handy for that.

Cons:

Because it is a tallish building don't get excited about harbour views at all as hotel is only bottom 3 levels of the building. On level one I had a sideways view of Hobson St & balcony access meant nothing.

2026-05-15 • via Nuitee
K
Karki • couple • nz
6
2026-05-15 • via Nuitee
P
paul • couple • us
9
2026-05-14 • via Nuitee
S
Saylesh • solo_traveller • nz
8
Comfortable and pleasant
Pros:

Great location, staff were friendly, helpful and easy to deal with. My room had everything I needed for a pleasant and comfortable stay

Cons:

A little noisy at night, but that’s to be expected for a hotel in the city, and not the hotels fault

2026-05-14 • via Nuitee
E
Em • couple • au
5
Alright.
Pros:

The staff were lovely, the pool is nice, the location was convenient and the bath was nice. Easy access to Sky City bus terminal.

Cons:

The room is in need of repairs, one of the cupboard doors had fallen off and had been stood up. This was a bit of a shock when sliding the door for the first time and one fell inwards.. The pillows were a bit stiff.

2026-05-14 • via Nuitee
R
Ruby • couple • au
9
Pros:

Exceptionally clean and tidy.

Cons:

My only concern is the temperature of the water is able to go extremely hot/boiling in the shower which would make it easy for someone to easily scald/burn yourself.

2026-05-14 • via Nuitee
H
Hannah • couple • nz
2
We will not be returning after the experience
Cons:

My partner arrived and when he entered the room there was a glass panel that had fallen on the deck. He then needed to move rooms however was moved to the first floor above a rubbish skip. He then asked if he could move back but the panel had to be fixed. The second room smelt of rubbish to the point that the staff member said, oh I’m sorry it does smell doesn’t it when we asked to change rooms as it was not bearable. When then finally were able to move rooms the following day however our experience was already tainted. This was supposed to be a birthday celebration which we also advised prior to our stay were also aware of.

2026-05-14 • via Nuitee
E
Eddie • solo_traveller • nz
10
2026-05-14 • via Nuitee
M
Mary • solo_traveller • nz
9
2026-05-13 • via Nuitee
T
Tanya • family_with_children • nz
3
Whilst a lovely place, staff customer service was absolutely awful!! Will not go back again!!
Pros:

Very nice room

Cons:

Had to wait in line to be served after arriving an hour late for check in. Room was not ready, however couple ahead of me came back to Reception to report their room was a mess! Staff person must have given them my room because I got their key and got told there was a leak and we had to wait. Also we ordered a car park but were told we "might fit" into the gap left otherwise go to parking building! Air con was set on 27 degrees so some very grumpy and hot customers and only one staff member on duty. Also then we went to the pool and couldn't get in - no one said you had to go back to reception to get your key authorised - in your togs! Not going back again.

2026-05-13 • via Nuitee
C
Cyrus • solo_traveller • nz
9
Pros:

The room pool and spa

Cons:

An encounter with a guest living at the motel level 4

2026-05-12 • via Nuitee
R
rebecca • couple • nz
7
2026-05-12 • via Nuitee
L
Leona • couple • nz
1
2026-05-11 • via Nuitee
C
Christian • solo_traveller • de
9
2026-05-11 • via Nuitee
P
Peter • couple • nz
9
Great stay, worth it
Pros:

Great location, fantastic staff, comfortable room

Cons:

A little noisy on the odd occasion but it was the weekend and didn’t last long

2026-05-11 • via Nuitee
S
Sierra • couple • nz
10
Beautiful place and lovely staff
Pros:

Clean, spacious and very welcoming

Cons:

Nothing. Everything’s good

2026-05-10 • via Nuitee
M
Magali • couple • fr
10
Superbe expérience. Le staff est très gentil et serviable, nous avons pu profiter de la piscine après notre checkout ain
2026-05-10 • via Nuitee
V
Viktoria • solo_traveller • nc
9
Pros:

Très bien situé, situé à quelques minutes à pieds de Queen street, Skytower et le waterfront. La chambre était nickel et le personnel au top. Je recommande cet hôtel.

2026-05-10 • via Nuitee