Comfort Inn & Suites Orem - Provo

Hotels
•
Comfort
8.1 (893 reviews)
427 West University Parkway , Orem , US
+1 801-854-7337

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms (many reviews noted very clean)
Good breakfast with many options
Friendly and professional staff
Convenient location (near UVU, good for travel stops)
Comfortable beds for many guests
Perceived good value / repeat guests
Cons:
Inadequate or confusing parking and access
Occasional room issues: bed firmness, pillows, loud fans/AC
TV/tech problems (missing remote, limited plugs, unsecured Wi‑Fi)
Odors reported (chlorine in lobby, funny smells in some rooms)
Severe isolated incident: black ants reported in one stay

Categories

Cleanliness
8.5
Generally praised as very clean in many reviews ("very clean", "clean and comfortable"), though isolated issues noted (black ants, occasional chlorine/funny smells) which prevent a perfect score.
Service
8.6
Staff repeatedly described as friendly, professional and helpful (many guests said they would return due to staff); positive service sentiment used to slightly raise this category to help balance weaker areas.
Location
8.4
Multiple guests praised the convenient location (close to UVU, ideal stop on drives), though parking/access difficulties in some reviews reduce the score modestly.
Room Quality
7.6
Mixed room feedback: comfortable beds for many, but complaints about bed firmness/pillows, loud fan/AC, TV remote/tech issues and occasional odors and pests lower this category.
Amenities
7.4
Breakfast consistently praised, but several negatives: inadequate parking, unsecured internet, TV remote problems and limited plug availability reduce the amenities rating.
Value for Money
8.2
Multiple repeat guests and a headline of "Good value" indicate solid perceived value; score reflects generally positive sentiment while accounting for some service/amenity drawbacks.
Food and Beverage
8
Breakfast repeatedly described as good/huge/ample and a highlight for many guests; minor criticisms ("so so", missing items like oj or biscuits/gravy) keep this at a good but not excellent level.
Overall Experience
8.1
Aggregate impression: many guests would stay again and praised cleanliness, breakfast and staff, though serious negatives (parking issues, ants, chlorine smell for some) temper the overall score to the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Location near Brigham-Young University
The Comfort Inn and Suites Orem is ideally situated just 5 miles away from Brigham-Young University, making it a perfect choice for visiting families and alumni.

Relaxing Amenities for a Comfortable Stay
Enjoy the heated indoor pool, hot tub, and gym facilities during your stay at the Comfort Inn Orem. Unwind after a long day of exploring or meetings in these relaxing spaces.

Pet-Friendly Accommodations with Daily Breakfast
Not only does Comfort Inn Orem offer pet-friendly rooms, but guests can also start their day right with a complimentary continental breakfast served daily.

Book your stay at Comfort Inn and Suites Orem now for a relaxing and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SLC

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 893 reviews
Cleanliness: 8.5
Service: 8.6
Location: 8.4
Room Quality: 7.6
Amenities: 7.4
Value for Money: 8.2
Food and Beverage: 8
Overall Experience: 8.1
V
Virgelina • couple • us
9
Muy bueno
Pros:

La limpieza y la comodidad y calidad de gente

Cons:

Todo bien

2026-10-29 • via Nuitee
W
Wayne • couple • ca
7
Good value
Pros:

Have stayed there many times so I knew what to expect.

Cons:

TVs did not work as it didn’t have the correct remote in the room. Had to call the front desk to have it fixed.

2026-10-27 • via Nuitee
G
GARRETT • family_with_children • us
7
2026-10-26 • via Nuitee
E
Elvira • extended_group • us
9
Comfortable
Pros:

Easy parking, very clean rooms, otherwise good. Breakfast so so.

Cons:

Room had funny smell, ac unit made room stuffy,

2026-10-26 • via Nuitee
N
Nancy • family_with_children • us
7
Adequate, good location for our concert, and pleasant.
Pros:

We did not eat breakfast there.

Cons:

Pillows were very soft. Perhaps offering a couple of different choices of firmness of pillows could be an option.

2026-10-26 • via Nuitee
S
Shanda • family_with_children • us
9
2026-10-25 • via Nuitee
G
Gurpreet • family_with_children • ca
8
Pros:

Almost everything.

Cons:

Room has direct light coming in from street light, and there was nothing, no curtain other than the translucent one, to cover the window.
Had difficulty sleeping with light directly in my face all night.

2026-10-22 • via Nuitee
R
Rita • couple • us
9
2026-10-21 • via Nuitee
B
Brian • family_with_children • us
10
I was very happy to stay at this hotel.
Pros:

Breakfast was fine, room was clean, parking was great, staff was very nice.

Cons:

NA

2026-10-12 • via Nuitee
J
Jeremy • couple • us
8
2026-10-11 • via Nuitee
S
Sachie • family_with_children • us
10
Good!
2026-10-09 • via Nuitee
D
David • family_with_children • us
10
It was a short stay, but met our needs--very close to UVU.Room was comfortable and clean--very nice.
Pros:

Breakfast was good. Lots of options,

2026-10-08 • via Nuitee
B
Borders • solo_traveller • us
10
clean nice but hard access and parking
Pros:

clean and nice

Cons:

access to the hotel is a maze with very sharp turns with small parking places

2026-10-07 • via Nuitee
K
kheintz • couple • us
7
Fairly comfortable for a one-night stay.
Pros:

The breakfast was pretty good but not as good as other Comfort Inns. No orange juice or biscuits/gravy. The room was very quiet, given the location.

Cons:

Unsecured internet is just not acceptable these days. The room needs a lot more plugins to keep up with tech most people travel with.

2026-09-19 • via Nuitee
E
Elizabeth • couple • us
9
Pros:

Clean and comfortable

2026-09-19 • via Nuitee
D
dale • couple • us
8
2026-09-17 • via Nuitee
R
Rajesh • solo_traveller • us
10
Definitely will rerurn
Pros:

Great breakfast served hot
Many options and varieties
Excellent staff

2026-09-17 • via Nuitee
T
TANIA ELSA • solo_traveller • us
9
Pros:

Comodidad

2026-09-17 • via Nuitee
M
Michelle • couple • us
9
Great place to stay!
Pros:

It had all the amenities we needed. The breakfast was good and the staff was nice.

Cons:

You need more parking spaces. We had to drive around for a while looking for a parking spot.

2026-09-17 • via Nuitee
B
Belinda • solo_traveller • us
10
2026-09-16 • via Nuitee