Petit Palace Plaza del Carmen

Hotels
•
Petit Palace Hoteles
8.6 (2467 reviews)
Plaza del Carmen, 4 , Madrid , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cleanliness
Cons:
Small room size
Limited space for movement

Categories

Cleanliness
9.04
Guests appreciate the cleanliness of the hotel, noting it was very clean and well-maintained.
Service
9.01
Service is highlighted as excellent, with particular praise for the staff being friendly and attentive.
Location
9.05
The location is frequently mentioned as perfect and convenient for accessing local attractions.
Room Quality
7.5
Some reviews mentioned that the rooms are small, which impacted the overall rating.
Amenities
8.53
Amenities were adequately mentioned with no major complaints.
Value for Money
8.49
The general consensus is that the hotel offers good value for its price, alongside commendable service and cleanliness.
Food and Beverage
8.54
Positive comments about the breakfast and dining options available.
Overall Experience
8.61
Overall experience was highlighted as enjoyable and satisfying by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:53

Property Description

Luxurious Boutique Hotel in the Heart of Madrid

Hydromassage Showers and Free Bike Rentals
Indulge in relaxation with hydromassage showers in every room and explore the city for free with complimentary bike rentals.

Convenient Amenities and Discounts
Enjoy air conditioning, flat-screen TVs, and free laptop-sized safes in all rooms. Take advantage of discounts for nearby attractions and public parking.

Central Location and Nearby Attractions
Experience the vibrant city life just steps away from Puerta del Sol. Explore Gran Via Casino and Teatro Principal Gran Via within minutes of the hotel.

Book now to experience the perfect blend of luxury and convenience at Petit Palace Plaza del Carmen.

Important information:

Depending on the season, air conditioning or heating is provided.

The pet supplement is EUR 25 per pet per stay.

Reservations of more than 5 rooms may be subject to special conditions and additional supplements.

Reservations of more than 10 nights, may be subject to special conditions and additional supplements.

Please note that all special requests are subject to availability and may incur additional charges.

The property will send guests instructions on how to check in online within 7 days prior to arrival.

An airport shuttle service is available upon request for an additional charge. All shuttle services are subject to availability and must be arranged prior to arrival.

Smoking or consuming illegal substances on site is prohibted and will incur an additional charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 2467 reviews
Cleanliness: 9.04
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.61
G
Gustavo • extended_group • es
10
2026-05-29 • via Nuitee
M
Marcelo Barnetche • solo_traveller • ar
9
Pros:

Excelente ubicación

Cons:

Las dimensiones de la habitación (chica)

2026-05-27 • via Nuitee
A
Adam • solo_traveller • gb
8
2026-05-26 • via Nuitee
E
Enrique Javier • family_with_children • ca
6
Excelente ubicación pero el baño tiene deficiencias importantes de mantenimiento
Pros:

La ubicación es insuperable si quieres estar en la zona del centro cerca de Sol no hay mejor ubicación posible tienes todo alrededor a la derecha te queda Plaza Mayor a la izquierda te queda el Museo del Prado es una zona muy activa de noche la habitación fue bastante y Sonora pequeña eso sí no tienes casi espacio donde moverte

Cons:

El baño Está muy deteriorado es inaceptable que tengas manchas de moho negro en algunas esquinas sobre todo porque son falta de silicón el baño sí fue un desastre. Por otro lado cuando te bañas la pared de vidrio que divide la ducha del baño es muy corta el agua sale por todos lados el baño queda literalmente inundado después de bañarte teníamos que utilizar las toallas para sacar el piso para poder salir de la ducha es el baño sí dejó mucho que desear en mantenimiento no en limpieza aclaro esto porque el personal de limpieza todos los días entró y limpio pero de verdad que el ballo está en unas pésimas condiciones que es inaceptable para el precio del hotel

2026-05-26 • via Nuitee
D
Daniel • solo_traveller • ae
10
Pros:

Excelente ubicación. Limpieza y trato del personal de Recepción.

Cons:

No se podía regular la temperatura del aire acondicionado.

2026-05-25 • via Nuitee
B
Branislav • family_with_children • me
10
Pros:

Location and front piazza was perfect

2026-05-22 • via Nuitee
P
Pomares miralles • couple • es
1
Pros:

Escribí un mensaje porque no contestaban al teléfono porque tuvimos un problema con el coche y no podíamos ir y ni respondieron

2026-05-22 • via Nuitee
L
Laurent • couple • fr
8
2026-05-21 • via Nuitee
A
A. • solo_traveller • es
9
Agradable con desayuno buenísimo.
Pros:

El desayuno era súper completo; tenía gran variedad de verduras y frutas frescas preparadas para tomar. La habitación era pequeñita pero muy agradable ya que la ventana daba a la plaza.

Cons:

La mesita bajo la tele era pequeña para trabajar; el ordenado me entraba de lado.

2026-05-20 • via Nuitee
P
Presina • solo_traveller • es
9
Pros:

Los recepcionistas son profesionales y muy agradable. La ubicación es perfecta para visitar el centro histórico. En general es un hotel recomendable

2026-05-20 • via Nuitee
L
Loretta • solo_traveller • gb
10
Pros:

The location was perfect. Very central. Everything within walking distance.

Cons:

It would have been good to have a bedside table and light on each side of the bed.

2026-05-18 • via Nuitee
F
Fab • solo_traveller • ar
7
Pros:

Hermosa hubicacion

Cons:

--------

2026-05-18 • via Nuitee
C
Castro • solo_traveller • mx
6
Pros:

Me cobraron el doble a través Booking, el hotel era más barato

Cons:

Pagar el doble del costo de la habitación

2026-05-14 • via Nuitee
M
Mauro • extended_group • it
10
Pros:

Tutto ottimo

2026-05-14 • via Nuitee
R
ROSEMARY • extended_group • br
10
Experiência maravilhosa!
Pros:

Conforto, espaço, funcionários, perto de tudo!

Cons:

Gostei de tudo!

2026-05-14 • via Nuitee
A
ANA • solo_traveller • uy
9
Pros:

La recepción de Idris fue muy buena Y la ubicación excelente

2026-05-14 • via Nuitee
J
Juan • solo_traveller • cl
10
2026-05-14 • via Nuitee
Y
YOSHINOBU • solo_traveller • jp
6
2026-05-12 • via Nuitee
J
Juan Pedro • solo_traveller • es
9
Excelente calidad-precio
Pros:

Muy buena localización. Muy buena la atención de todo el personal. El desayuno buffet muy bueno y variado. Instalaciones y habitación muy limpias.

Cons:

Nada que destacar

2026-05-11 • via Nuitee
V
Valenzuela Izarduy • solo_traveller • ar
10
2026-05-10 • via Nuitee