Belconnen Way Hotel & Serviced Apartments

Hotels
7.6 (1747 reviews)
77 Belconnen Way, Belconnen , Canberra , au

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean
Location
Friendly staff
Cons:
Poor cleanliness
Old rooms
Lack of amenities

Categories

Cleanliness
6.98
Reviews indicated issues with cleanliness, including dirty showers and dust.
Service
8.95
Mixed reviews on service, but noted some friendly staff despite issues.
Location
8.99
Location was frequently praised for its convenience.
Room Quality
7.44
Room quality had mixed feedback, with some complaints about aging facilities.
Amenities
7.97
Amenities were lacking (e.g., no microwave), but some basic needs were met.
Value for Money
6.93
Reviews highlighted a perception of poor value for the price paid.
Food and Beverage
5.48
No restaurant on site and complaints regarding the provision of amenities.
Overall Experience
8.05
Overall sentiment reflects dissatisfaction but some redeeming qualities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:45

Property Description

Luxurious Accommodation

Experience modern furnishings and air conditioning in all rooms at The Belconnen Way Hotel and Serviced Apartments. Choose from a variety of options, including apartments with kitchenette/kitchen for added convenience.

Convenient Location

Situated in the Hawker Shopping Centre, our hotel is surrounded by a supermarket, restaurants, and a liquor store. Just a 5-minute drive away, you'll find Canberra Stadium and Westfield Shopping Centre, perfect for sports fans and shopaholics alike.

Relaxation at Its Best

Unwind in our large guest lounge, designed for your ultimate relaxation. Enjoy the complimentary WiFi and take advantage of the free car parking during your stay at The Belconnen Way.

Important information:

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card and a 3.8% charge when you pay with an American Express or Diners Club credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CBR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 15 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 1747 reviews
Cleanliness: 6.98
Service: 8.95
Location: 8.99
Room Quality: 7.44
Amenities: 7.97
Value for Money: 6.93
Food and Beverage: 5.48
Overall Experience: 8.05
A
Ann • solo_traveller • au
9
2026-06-12 • via Nuitee
S
Shubhagata • family_with_children • au
8
2026-06-11 • via Nuitee
D
Deborah • solo_traveller • au
8
Excellent, have stayed here many times, staff are great and always happy to come back
Pros:

The room was very comfortable

Cons:

Marks on the walls

2026-06-10 • via Nuitee
T
Tammy Pretty • solo_traveller • au
8
Pros:

It was a short walk to the supermarket and a cafe

2026-06-10 • via Nuitee
J
James • solo_traveller • au
9
When I return to Canberra next I’ll be returning back here - Very Impressed - Thanks Guys
Pros:

Very clean and tidy and well maintained - Staff were fantastic and were very helpful

Cons:

Facilities were outdated but were still maintained and kept up to a high standard

2026-06-10 • via Nuitee
T
Troy • family_with_children • au
10
Will stay again
Pros:

Price, quality

Cons:

When we arrived, there was a used/dirty mug in the kitchen sink, and the sanitary seal was missing from the toilet and on the floor

2026-06-09 • via Nuitee
N
Natasha • solo_traveller • au
8
2026-06-09 • via Nuitee
C
Carmel • solo_traveller • au
9
2026-06-09 • via Nuitee
E
Eve • extended_group • au
1
2026-06-08 • via Nuitee
L
Laura Cappello • solo_traveller • au
6
Basic but comfortable
Pros:

Clean, well located

Cons:

There was no toaster and the supplies like cutlery and glass were were limited and didn't match the number if people staying in the room

2026-06-08 • via Nuitee
L
Lisa • family_with_children • au
3
The room was clean, beds were old and the walls were thin and you could hear EVERYTHING going on in the next room.
Pros:

The staff where friendly and helpful

Cons:

The toilet played up and the elevator wouldn’t work all the time giving the risk of being locked in

2026-06-08 • via Nuitee
M
Mike • solo_traveller • au
9
2026-06-07 • via Nuitee
B
Brendon • family_with_children • au
8
2026-06-07 • via Nuitee
S
Smurphette222 • solo_traveller • au
3
Worst hotel I've ever stayed at. Waste of money.
Pros:

Easy to find.

Cons:

The bed was broken, the mattress was rock hard and dropped in the middle, Only one flimsy pillow each on the beds.
The room was like an ice box, had to run the heater full ball, and still couldn't warm the room up, no other rooms available so couldn't be moved to one without a broken bed. Short staffed at reception, so had to wait ages to be served because there was only one staff member and dozens of people needing assistance, hotel was at capacity but still only one staff member who was doing her best but was inundated. Lift was broken. Very dim lights in room.

2026-06-06 • via Nuitee
M
Marguerita • couple • au
7
This has always been a great place for us to stay. Hopefully this new shower problem will be fixed now that we have repo
Pros:

Friendly staff; good location; comfy bed and whole room and venue very clean.

Cons:

There’s a problem with the shower in our room. The drain could not handle the water coming out of the rosette so we had a minor flood in the bathroom. Once we realised the problem, we used less water than we would usually enjoy. This solved the problem which we have reported to staff. Hopefully, it is being fixed as I type.

2026-06-04 • via Nuitee
P
Prudence • solo_traveller • au
7
Okay stay for one night, but nothing special
Pros:

Off-street parking, adjacent to suburban shopping centre, easy access to city and arterial roads, bed was comfortable.

Cons:

The accommodation felt tired and dated, would benefit from a total refurbishment. Carpet looked like original from the 1970s. Bathroom fogged up significantly.

2026-06-04 • via Nuitee
M
Melissa • solo_traveller • au
10
2026-06-02 • via Nuitee
M
Mirelle • couple • au
4
2026-06-01 • via Nuitee
B
Bryan • solo_traveller • au
7
Pros:

Clean rooms

Cons:

Parking setup and the elevator

2026-05-31 • via Nuitee
E
Eddy • solo_traveller • au
8
2026-05-31 • via Nuitee