Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Spacious rooms
Delicious food
Cons:
Strong odor in some rooms
Unhelpful front desk service

Categories

Cleanliness
8.9
The room was clean and comfortable, but there was a strong odor from some rooms.
Service
10
Exceptional service from staff, especially the concierge; however, the front desk service had issues.
Location
9.9
Great location but not close to subway, which requires a 15-minute walk.
Room Quality
9.9
Spacious and well-equipped rooms with a good view.
Amenities
9.9
Good pool and gym facilities, although not tested.
Value for Money
9.9
Quality aligns well with the price paid.
Food and Beverage
9.9
Breakfast and other dining options were highly praised.
Overall Experience
10
Overall a very good experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:13

Property Description

Luxurious Accommodation with Stunning Views
Shangri-La Chengdu, situated by Jinjiang River, offers well-equipped guest rooms with city views. Each room features elegant decor and modern amenities, providing a comfortable and luxurious stay.

World-Class Facilities for Relaxation and Recreation
Guests can indulge in a luxurious body massage at CHI, The Spa, or unwind at the modern gym, tennis court, and swimming pool. Whether you seek relaxation or activity, the hotel caters to all your needs.

Culinary Delights for Every Palate
With multiple dining options including local Sichuan, Cantonese, and international cuisine, Shangri-La Chengdu ensures a delightful culinary experience. From traditional dishes to European fare, there's something to satisfy every craving.

Experience luxury, comfort, and exceptional service at Shangri-La Hotel, Chengdu. Book your stay now for an unforgettable experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTU

Location

Guest Reviews

9.8
Based on 390 reviews
Cleanliness: 8.9
Service: 10
Location: 9.9
Room Quality: 9.9
Amenities: 9.9
Value for Money: 9.9
Food and Beverage: 9.9
Overall Experience: 10
Y
Yongmin • solo_traveller • us
10
2026-11-07 • via Nuitee
S
Sabine • couple • de
8
Schöner Aufenthalt - gerne wieder
Pros:

Nettes und hilfsbereites Personal in jedem Bereich; umfangreiches und sehr gutes Frühstück (etwas kleine Obstauswahl); sehr gute Lage (Bars, Restaurant, Einkaufsmöglichkeiten, 10min zur Metro)

Cons:

Teilweise zu laute Musik beim Frühstück; Aufzug war im Zimmer deutlich zu hören - man gewöhnt sich dran, aber beim nächsten Mal würden wir ein anderes Zimmer nehmen.

2026-11-06 • via Nuitee
F
Francesca • family_with_children • je
10
Un soggiorno da favola
Pros:

Struttura bellissima

2026-11-05 • via Nuitee
V
Verbraak • extended_group • nl
8
Pros:

Ligging bij de rivier

Cons:

De verandering in de foyer /receptie was minder gezellig

2026-11-03 • via Nuitee
F
FANG-YU • couple • tw
9
2026-11-02 • via Nuitee
M
Manuel • couple • gb
10
2026-11-01 • via Nuitee
A
Alexander • couple • de
10
Pros:

Das beste Hotel in Chengdu, noch mit Sicht auf dei Brücke. Das Frühstück lässt keine Wünsche offen. Metro ist etwas weit, aber DiDi ist stets bereit .

2026-10-31 • via Nuitee
K
Ket • solo_traveller • ca
8
Lovely hotel in Chengdu with beautiful night scenes by the river.
Pros:

Location, customer service, cleanliness, breakfast.

Cons:

While the hotel lives up to its reputation, the room furniture and bathroom needs updating to keep up with the many 5 star hotels in the city that are much more modern and better value.

2026-10-29 • via Nuitee
S
Sureshkumar • extended_group • au
10
Fabulous stay and will come back again!
Pros:

Location, cleanliness, staff and breakfast

Cons:

Nothing in particular

2026-10-29 • via Nuitee
R
Roman • couple • de
9
2026-10-27 • via Nuitee
R
Roman • couple • de
9
2026-10-27 • via Nuitee
I
Ivan • couple • ru
9
2026-10-26 • via Nuitee
Y
yulia • couple • ru
9
Красивый отель с хорошим обслуживанием.
Pros:

Очень приятный отель. Расположение и вид прекрасны. Персонал очень любезен и старается во всем идти навстречу. Поздравили с днем рождения, сделали приятный сюрприз! ❤️

Cons:

Никто не говорить по-английски. А если говорит, то очень плохо.
На завтраках в основном китайская еда, сложно выбрать, все странное)). Не было рыбного ничего. Нет игристого.
Номера немного уставшие.

2026-10-26 • via Nuitee
Анита П • extended_group • ru
9
Pros:

Отель хороший, персонал отзывчивый, завтрак

2026-10-25 • via Nuitee
S
Sheridean • family_with_children • hk
7
2026-10-23 • via Nuitee
A
Anthony • solo_traveller • au
9
I’d definitely come back
Pros:

Staff were excellent - especially Nancy (duty manager) and Carole on front desk. Happy to change my room with no questions.

Cons:

Room service menu was a bit limited. Wifi was terrible

2026-10-23 • via Nuitee
C
Christine • family_with_children • sg
7
Good location, renovation needed
Pros:

Well located, big room and comfortable beds

Cons:

Hotel as a whole and room in need of some TLC. Rooms are large but very dated - stains all over the carpet were not what I expected from the Shangri-La brand. Could be great with a renovation. Fake flowers and tacky displays of panda toys also not consistent with a five star hotel.

2026-10-22 • via Nuitee
L
Luca • solo_traveller • ch
9
2026-10-22 • via Nuitee
A
Alex • solo_traveller • ru
10
2026-10-21 • via Nuitee
A
alan • solo_traveller • au
10
2026-10-20 • via Nuitee