Hilton Garden Inn El Paso University

Hotels
•
Hilton Garden Inn
8 (305 reviews)
111 West University Avenue , El Paso , US
+1 915-351-2121

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great, convenient location (close to venues/hospital; walkable to restaurants)
Friendly, professional and responsive staff; quick check-in
Comfortable, spacious rooms for many guests
Clean facilities noted by multiple reviewers
Breakfast and other amenities generally appreciated
Cons:
Inconsistent cleanliness: sticky floors, stains, worn carpet, slow drainage
Billing and fees issues: unexpected charges, parking fees, early check-in charge
Room comfort issues for some: bad pillows, low water pressure, noisy air unit
Food/beverage operational issues: weak coffee machine, inability to pay at bar when desk unattended

Categories

Cleanliness
6.8
Mixed reports: several guests praised cleanliness, but notable complaints include sticky floors, carpet wear, stains in rooms, slow-draining tubs and a reviewer stating overall cleanliness was not up to par.
Service
9.2
Consistently positive mentions: staff described as very professional, welcoming and helpful; quick check-in and responsive handling of issues (e.g., noisy neighbors). A few service lapses (manager availability) noted but overall service is a strong point.
Location
9
Highly praised across reviews: repeatedly described as great, convenient, close to venue/hospital and walking distance to restaurants/events.
Room Quality
7.6
Generally comfortable and spacious per several guests, but recurring issues include poor pillows, low water pressure/temperature variability, slow drainage, and worn carpeting/floor stickiness.
Amenities
7.8
Positive notes on amenities (breakfast, small kitchen/bar, handicapped parking), but some negative comments: weak coffee machine, no ice on floor, and bar payment limitations when front desk unattended.
Value for Money
7
Mixed to negative: some felt price was high (and 'worth it'), but there are serious billing/charge complaints (unexpected charges, parking fees, early check-in fee, one report of a large charge) that reduce perceived value.
Food and Beverage
7.6
Breakfast was praised by several guests, but coffee quality was criticized and there were operational issues paying at the bar when staff absent.
Overall Experience
9
Predominantly positive overall: many guests called it a great stay, praised staff and location and said they'd stay again; a minority had unpleasant experiences related to cleanliness or billing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Luxurious Amenities

The Hilton Garden Inn El Paso University offers a range of luxurious amenities including an outdoor pool, hot tub, and on-site fitness centre. Guests can unwind and relax in style during their stay.

Delicious Dining Options

Indulge in a culinary experience at the on-site restaurant that serves delectable American and Southwest cuisine. The outdoor pavilion lounge is the perfect spot to enjoy a refreshing drink. In-room dining and lounge service are also available for added convenience.

Convenient Location

Located minutes away from downtown El Paso and with a 24-hour shuttle service, exploring the city is a breeze. Additionally, being close to Juarez, Mexico, El Paso International Airport, and Fort Bliss, the hotel's location is ideal for both leisure and business travelers.

Experience luxury, convenience, and exceptional service at Hilton Garden Inn El Paso University. Book your stay now for an unforgettable experience.

Important information:

Guests must be 21 years of age or older to check-in at the property.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ELP

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 305 reviews
Cleanliness: 6.8
Service: 9.2
Location: 9
Room Quality: 7.6
Amenities: 7.8
Value for Money: 7
Food and Beverage: 7.6
Overall Experience: 9
A
Aaron • couple • us
10
Will stay at next time in town.
Pros:

Great location, staff, and nice to have a small kitchen and bar on site.

Cons:

N/A

2026-10-31 • via Nuitee
S
Subsin • family_with_children • us
9
2026-10-25 • via Nuitee
E
Eduardo • solo_traveller • us
10
Pros:

It was an overnight stay - location was great as it was close to hospital - where our son was admitted.

2026-10-17 • via Nuitee
A
Amber • couple • us
8
2026-09-19 • via Nuitee
R
Romelia • couple • us
10
2026-09-16 • via Nuitee
R
Rosa • couple • us
10
2026-09-14 • via Nuitee
R
Rosa • couple • us
10
2026-09-14 • via Nuitee
S
sandra • couple • us
1
They charged my card 1,200 dollars
Pros:

Clear of to venue

Cons:

The staff, the cleanliness was not up to par and the managers

2026-09-11 • via Nuitee
S
Simon • couple • ch
7
2026-09-11 • via Nuitee
G
Gonzalez • extended_group • us
1
Not what I expected.
Pros:

It was close to the venue

Cons:

The price was not what the app said. At all. We get there and they said check in was delayed… yet they charged $50 to get in to your room early? Makes no sense. When asked how we can be compensated for the late check in due to their delay. She said I’m gonna write that down because my manager is busy.

2026-09-08 • via Nuitee
A
Angel • couple • us
10
2026-09-08 • via Nuitee
G
Gonzalez • extended_group • us
1
2026-09-08 • via Nuitee
N
Niedien • solo_traveller • us
8
Pros:

I loved the quick check in and all staff was very welcoming. Very good it was close to the event we went to. KAROL G!!

Cons:

I do think it has to be upgraded. My rooms floor was very sticky. Had to use clorox wipes to wipe it down twice. Carpet looked a bit worn out and outdated. My tub and sink had very slow drainage .

2026-09-07 • via Nuitee
W
Wendy • couple • us
9
2026-09-06 • via Nuitee
W
Wendy • couple • us
9
I travel to El Paso approximately once a month and have been doing so for the last six months due to medical reasons, an
Pros:

Staff is very professional, it’s very clean, it’s very safe and it’s overall a good experience.

Cons:

No issues.

2026-09-06 • via Nuitee
D
David • solo_traveller • us
9
Had to make a quick trip to El Paso and I was glad I chose this hotel.
Pros:

I don't really eat breakfast so I just had coffee. Had the breakfast been free, I would have sampled a couple things.

Cons:

Even on low, the air was too loud,so I had to turn it off.

2026-09-01 • via Nuitee
S
Samuel • couple • us
10
Awesome
Pros:

The comfort

Cons:

Coffee machine not that good, no ice on floor

2026-09-01 • via Nuitee
N
Nicholas • couple • au
5
Great location in El Paso. OK stay for the price.
2026-08-29 • via Nuitee
A
Ashley • couple • us
10
Comfortable very clean very welcoming
Pros:

Location was very convenient, hotel was very clean as soon as you walk in the front door it sent good

Cons:

N/A

2026-08-26 • via Nuitee
L
Leon • couple • us
9
Excellent staff and very clean facilities.
Pros:

Even with the road construction, we found the property easily and we liked the fact that there were plenty of handicapped parking

Cons:

We did a lot of fact finding on our own. It would be of great service to have an explanation of services and times in the room for your visitors

2026-08-21 • via Nuitee