Holiday Inn - Salzburg City by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.3 (2149 reviews)
Sterneckstrasse 21 , Salzburg , AT
+43 662 870408

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Excellent location (close to train station and city centre)
Good breakfast selection and quality
Comfortable beds and some spacious corner rooms
Modern design and generally comfortable rooms
Pet-friendly / family-friendly options mentioned
Cons:
Cleanliness problems: stains, mold, unmade rooms, missing towels
Inconsistent service: reports of rude or unhelpful staff
Worn/outdated bathrooms and furniture in many rooms
Amenity shortcomings: no fridge/slippers, limited gym hours, no AC in some rooms
Unexpected additional charges (breakfast, drinks) and confusing parking fees

Categories

Cleanliness
5.5
Multiple reports of unclean rooms: stains on floors, mold in bathrooms, instances of rooms not being cleaned and missing towels; some mentions of ‘sucio’ and poor housekeeping.
Service
7
Mixed feedback: several reviews praise helpful staff, while others report rude, unhelpful or confrontational front-desk/concierges; overall service described as uneven but with positive instances.
Location
9.5
Consistently praised: easy access to train station and city centre, very convenient for sightseeing with direct routes to cafes/restaurants; multiple reviewers highlight excellent location.
Room Quality
6
Rooms are generally adequate but many note worn furniture and aging bathrooms, occasional leaks and shower issues; some rooms (corner rooms) praised for size and comfort/beds.
Amenities
6
Several amenity issues: missing in-room fridge and slippers, limited gym hours, parking confusion/extra fees, lack of air-conditioning in some rooms and reliance on fans.
Value for Money
7.2
Mixed perceptions: some guests consider it very good value for location/design, while others report unexpected charges (breakfast, drinks) and feel overall value is poor in those cases.
Food and Beverage
9
Breakfast repeatedly praised for selection and quality, with a varied offering beyond typical continental items; one complaint about unexpected extra breakfast charge.
Overall Experience
8.2
Overall a generally positive stay for location, breakfast and some comfortable rooms, tempered by recurring cleanliness, amenity and occasional service issues; experiences vary by room and staff encountered.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Location and Comfortable Accommodation

The Holiday Inn Salzburg City, an IHG Hotel, is ideally situated within walking distance of key attractions like the Mirabell Gardens and the Old Town. Guests can enjoy peaceful stays in well-appointed rooms equipped with modern amenities such as air-conditioning and complimentary coffee- and teamakers.

Modern Rooms and Amenities

The hotel boasts light-filled rooms with floor-to-ceiling windows, spacious bathrooms, and high-speed internet access, ensuring a comfortable and relaxing stay for all guests.

Delicious Dining Options and Parking Facilities

Start your day with a hearty breakfast buffet and unwind at the on-site bar offering a variety of snacks and beverages. For convenience, the hotel provides private outdoor and garage parking options, making travel hassle-free. Book now to experience a delightful stay at Holiday Inn Salzburg City.

Important information:

Please note that breakfast is not included in the extra bed rates and has to be paid additionally on site.

When traveling with pets, please note that an extra charge of 18.00 per pet, per night applies.

- Private garage parking space : EUR 20.00 per car and night - Public parking space : EUR 10.00 per car and night - Electric car charger: EUR 10.00 plus Private garage parking fee of EUR 20.00 per car and night,Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZG

Location

Guest Reviews

7.3
Based on 2149 reviews
Cleanliness: 5.5
Service: 7
Location: 9.5
Room Quality: 6
Amenities: 6
Value for Money: 7.2
Food and Beverage: 9
Overall Experience: 8.2
Y
Yan • solo_traveller • cn
5
2026-10-31 • via Nuitee
G
gata • family_with_children • cz
7
2026-10-29 • via Nuitee
G
Gabriele • solo_traveller • at
8
2026-10-29 • via Nuitee
ÖZDEN • couple • de
4
Sadece konaks
Cons:

Kapalı otoparkın girişi bisikletler için yapılmış kadar küçük. Odalarda terlik yok, buzdolabı yok, yorganlar çok kullanışsız.

2026-10-29 • via Nuitee
M
Makivić • family_with_children • si
10
2026-10-28 • via Nuitee
M
Mustafa • couple • at
4
2026-10-27 • via Nuitee
K
KAMEL • couple • sa
10
2026-10-27 • via Nuitee
D
David • solo_traveller • si
8
Pros:

Good location, decent breakfast.

Cons:

The rooms and bathrooms could use some updating, as the furniture is showing visible signs of wear and tear.

2026-10-26 • via Nuitee
Y
Yinhla • couple • za
1
2026-10-26 • via Nuitee
O
Oli London • couple • fr
7
Nice stay in Vienna
Pros:

Fun place which is a mix of student accommodations and hotel rooms, quite a young crowd, but very good concept. The rooms are a decent size, pretty quiet, the bed was incredibly comfy. Nice atmosphere throughout though a little on the lax side. A nice stay in a good location.

2026-10-23 • via Nuitee
'
'Sola Omoju • solo_traveller • ng
9
Pros:

Good location and clean rooms.

2026-10-21 • via Nuitee
F
Francisco • couple • es
1
ESTAFA
Pros:

Una estafa. Ya lo he puesto en conocimiento de la alta dirección del grupo hotelero propietario y de las autoridades de consumo españolas para turistas en el extranjero.
Sucio, personal pésimo y discutiendo con los clientes.

Cons:

Todo. No me gustó nada. Me cobraron 21 € por una Coca Cola servida de una botella de 2 litros sin gas. No hacían la limpieza de habitaciones. No había toallas. No hicieron la cama durante todo el alojamiento. Como ustedes tienen Semejante hotel. Una estafa. Iba a llamar a la policía porque el director no estaba y los conserjes eran maleducados, no querían identificarse etc.

2026-10-12 • via Nuitee
J
Juan • couple • co
7
Bien
Pros:

Es un sitio cómodo , con muy buenas instalaciones y servicios

Cons:

Algunos de los empleados no son tan serviciales . El gimnasio no está abierto las 24 horas , sería ideal que funcionara a cualquier hora , pues abre desde 6:30 am y compromete el tiempo para turistear si uno quiere ir

2026-10-09 • via Nuitee
A
Alexandra • family_with_children • ch
10
Convenient and very nice hotel, close to train station and city center
Pros:

The Hotel is both easy to reach from the train station as well as from the center. I recommend to take the street close to the hill to go to the center, it is straight and easy to follow, it brings you directly to the area with coffee shops and restaurants before you reach the river.
We had a very nice room on the corner with large windows on 2 sides. Bathroom was large, bed was confortable, you can do your tee and coffee in the room.
Breakfeast was great, other than the usual breakfast food (cheese and ham, omlete and eggs, pancakes etc.) you can enjoy as well vegetables, beans and sausages.

2026-10-08 • via Nuitee
K
Kevin • couple • ca
6
Pros:

It was modern and good location.

Cons:

We checked into room 607 which was not well cleaned and had stains on floor. Moved to room 606. Both rooms has rooms that weee a little worn.

2026-10-08 • via Nuitee
O
Oksana • solo_traveller • de
9
2026-10-08 • via Nuitee
V
Valencia • solo_traveller • co
8
2026-10-07 • via Nuitee
H
Heiko • solo_traveller • de
8
2026-10-07 • via Nuitee
E
Eke • solo_traveller • de
10
2026-09-17 • via Nuitee
C
Claudia • solo_traveller • at
10
2026-09-13 • via Nuitee