Holiday Inn - Salzburg City by IHG

Hotels
Holiday Inn Hotels & Resorts
7.5 (2158 reviews)
Sterneckstrasse 21 , Salzburg , at

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Clean bathrooms
Cons:
Noisy guests
Dated rooms
High breakfast costs

Categories

Cleanliness
7.25
Mixed reviews, one mention of cleanliness being satisfactory, but issues noted with room quality.
Service
8.25
Staff were reported as friendly and helpful, though training issues were mentioned.
Location
8.25
Location is convenient with supermarkets and public transport; some complaints about distance from main attractions.
Room Quality
6.75
Rooms were described as dated with several maintenance issues and comfort concerns.
Amenities
7.75
Basic amenities available, but lacking modern features like Netflix.
Value for Money
7.25
Price is considered reasonable for the quality offered, but some felt misled over extra costs.
Food and Beverage
6.75
Breakfast options are seen as too expensive for the value provided.
Overall Experience
7.75
Overall experience varied greatly among guests with equal parts of praise and criticism.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 23:22

Property Description

Convenient Location and Comfortable Accommodation

The Holiday Inn Salzburg City, an IHG Hotel, is ideally situated within walking distance of key attractions like the Mirabell Gardens and the Old Town. Guests can enjoy peaceful stays in well-appointed rooms equipped with modern amenities such as air-conditioning and complimentary coffee- and teamakers.

Modern Rooms and Amenities

The hotel boasts light-filled rooms with floor-to-ceiling windows, spacious bathrooms, and high-speed internet access, ensuring a comfortable and relaxing stay for all guests.

Delicious Dining Options and Parking Facilities

Start your day with a hearty breakfast buffet and unwind at the on-site bar offering a variety of snacks and beverages. For convenience, the hotel provides private outdoor and garage parking options, making travel hassle-free. Book now to experience a delightful stay at Holiday Inn Salzburg City.

Important information:

Please note that breakfast is not included in the extra bed rates and has to be paid additionally on site.

When traveling with pets, please note that an extra charge of 18.00 per pet, per night applies.

- Private garage parking space : EUR 20.00 per car and night - Public parking space : EUR 10.00 per car and night - Electric car charger: EUR 10.00 plus Private garage parking fee of EUR 20.00 per car and night,Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.5
Based on 2158 reviews
Cleanliness: 7.25
Service: 8.25
Location: 8.25
Room Quality: 6.75
Amenities: 7.75
Value for Money: 7.25
Food and Beverage: 6.75
Overall Experience: 7.75
M
Maksims couple lv
8
2026-05-23 via Nuitee
M
Maxi couple de
6
2026-05-23 via Nuitee
A
Alina couple at
5
Pros:

Sehr freundliches Personal und gute Lage!

Cons:

Leider war das Bett sehr ungemütlich. Die Wände sind so dünn, dass man die ganze Nacht über die anderen Gäste am Gang so wie in den Zimmern nebenan gehört hat - und zwar jeden Schritt.

2026-05-21 via Nuitee
A
André couple at
4
Cons:

Zustand des Badezimmers, Geruch im Zimmer.

2026-05-17 via Nuitee
G
Gerald solo_traveller at
6
Praktisch und nahe zum Bahnhof gelegen, gut für 1-2 Übernachtungen
2026-05-16 via Nuitee
N
Nemanja solo_traveller at
10
2026-05-12 via Nuitee
J
Jasmina solo_traveller at
5
Pros:

Am Anreisetag die an der Anmeldung war mega unfreundlich, dafür die am Abreisetag war sehr freundlich und zuvorkommen.

Cons:

Personal am Anreisetag

2026-05-11 via Nuitee
E
Edip couple rs
6
2026-05-10 via Nuitee
A
Antonella solo_traveller it
8
Pros:

Kit cortesia ok

Cons:

La moquette

2026-04-29 via Nuitee
R
Robert solo_traveller at
7
Business Hotel in der Nähe des Bahnhofs.
Pros:

War für eine Nacht okay.

Cons:

Laden (Auto) ist nur in der Tiefgarage möglich, wo man dann (zumindest glaube ich, dass so) zweimal bezahlen müsste (Parkgebühr und den Ladestrom - Pauschal). Information dazu gab es leider keine vorab und auch der Abend-Rezeptionist war sich nicht sicher wie es genau funktioniert.

2026-04-20 via Nuitee
B
Bozic couple hr
5
2026-04-15 via Nuitee
K
KellyB6304 Couples Cambridge, Cambridgeshire, England
4
Outdated, poor quality and too hot
Pros:

I was expecting nice things from this hotel as the pictures looked good but don’t be fooled. The rooms are so outdated. Our room had black mould on the ceiling, water stains all over the ceilings, the ceiling paint was all coming off, chips all over the walls. Because it’s spring there’s no air con and the rooms are disgustingly hot even with the windows open. The tv in the room had hardly any channels That worked.

You can hear everything outside, above you and in the hallways. I wouldn’t say it’s city centre either. 15 minute walk to a train station and 40 minute walk to the fortress.

It definitely was not worth £90 per night. The rooms could do with a serious clean up, repaint and bathroom transformation.

2026-04-14 via Tripadvisor
E
Elena family_with_children de
8
Pros:

Ήταν όλα ωραία. Το δωμάτιο μεγάλο άνετο.Η κοπελα στην υποδοχή στο πρωινό ήταν πολύ ευγενική. Το πρωινό πολύ ωραίο είχες επιλογές.Στο κέντρο έφτανες η με το λεωφορείο που ήταν 20 μέτρα απο το ξενοδοχείο. Η 10 λεπτά με τα πόδια.

2026-04-14 via Nuitee
V
Vitangelo couple it
8
2026-04-13 via Nuitee
I
Iamsouthy Couples Canmore, Kananaskis Country, Alberta
6
Decent stay
Pros:

First time staying at this IHG property and the overall experience was only ok. The location of the hotel to the train station is less than a 15 minute walk and easy to find.

When checking in, we waited about 10 minutes for the hotel staff member to check us in, and since she was the only one working, I understand why it took so long. She was friendly, and provided good service.

Our room was on the 6th floor, and since we had checked in when it was dark, our view came in the morning, which was quite a great view of the mountains. It was nice to wake up to.

The room definitely feels and shows how outdated it is, especially the bathroom. The bed wasn't the most comfortable compared to other IHG properties. The air conditioning was awful. It kept shutting off throughout the night, so luckily we were able to open up a window, but it kept getting hot which did not make for a pleasant sleep.

There were issues with the internet that didn't allow us to access Netflix or prime on the TV, but fortunately we had a long day of travel so it didn't matter much.

The hotel room did not wow me besides the view and was average or slightly below average of what I expect from IHG properties. Only the location and the views were the good parts of the stay.

2026-04-12 via Tripadvisor
P
Pattrick couple de
9
2026-04-12 via Nuitee
S
SweetPea2009 Family
2
Avoid!!
Pros:

I wish I could give 0 stars but I gave 1 star for the marvelous Women at check in. They were sweet, kind and lovely. They were the only good part about this hotel experience. The rest was awful. The room had to be over 80 degrees and there was no AC. It was like being in an oven, especially as a 50 year old woman. My teenager never complains but asked to sleep on the street because she was so hot. There was a bloody maxi pad in the bathroom behind the trash that mush have fallen out. Tons of dark long hairs in and on our bed. I am currently on a train to Vienna itching like crazy and fearing I may have been sleeping with bedbugs (bites all over my legs). Definitely avoid this hotel.

2026-04-08 via Tripadvisor
W
walter couple it
9
2026-04-08 via Nuitee
D
Donald couple us
10
2026-04-08 via Nuitee
Z
Zeljka family_with_children de
8
Pros:

Nutzung der Mikrowelle für mitgebrachtes Glutenfreies Essen.

2026-04-06 via Nuitee