The Palmer Collective

Hotels
9.4 (2730 reviews)
12-14 Palmer Street , Townsville , au
+61 7 4766 9464

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Comfortable beds
Cons:
Noise from surrounding area
Limited room amenities

Categories

Cleanliness
9.05
Rooms were noted as clean and cosy, with some comments praising the cleanliness.
Service
10
Staff received consistent praise for being friendly and accommodating.
Location
10
Multiple reviews highlighted the convenient location close to shops and amenities.
Room Quality
8.55
Some guests reported noise issues and limited space in certain rooms.
Amenities
8.55
Facilities were mentioned but limited detail on specific amenities was given.
Value for Money
9.55
Positive comments on pricing relative to the service and location.
Food and Beverage
9.55
Guests enjoyed the restaurant and bar offerings, highlighting the quality of the food.
Overall Experience
9.95
Guests reported overall satisfaction, with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:11

Property Description

Modern 4-Star Hotel in the Heart of Townsville

Luxurious Amenities: Enjoy a refreshing dip in the pool, relax in the spa, or stay active in the fitness centre. With free WiFi, cable channels, and convenient parking, your stay is sure to be comfortable and enjoyable.

Prime Location: Surrounded by restaurants, cafes, and boutiques on Palmer Street, and close to Townsville Shopping Centre, our hotel is the perfect base for your city exploration. Don't forget to visit the nearby Strand Park with its swimming pool, beautiful beaches, and vibrant community art displays.

Book now to experience the perfect blend of luxury and convenience at our modern hotel in Townsville.

Important information:

Please note that there is a 1.5% surcharge when you pay with a credit card at the hotel’s front desk.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

9.4
Based on 2730 reviews
Cleanliness: 9.05
Service: 10
Location: 10
Room Quality: 8.55
Amenities: 8.55
Value for Money: 9.55
Food and Beverage: 9.55
Overall Experience: 9.95
N
Nicholas • family_with_children • au
10
2026-07-25 • via Nuitee
A
Aron • extended_group • au
7
2026-07-25 • via Nuitee
J
Jon • solo_traveller • au
10
2026-07-24 • via Nuitee
S
Smith • extended_group • au
9
Pros:

Location, clean.

Cons:

Priced appropriately

2026-07-24 • via Nuitee
C
Carmen • couple • au
8
2026-07-23 • via Nuitee
W
Wayne • extended_group • au
10
Clean and good food
Pros:

Friendly staff and rooms were clean

2026-07-23 • via Nuitee
A
Andy • family_with_children • au
10
Excellent, will be back.
Pros:

Excellent coffee in the restaurant, location is outstanding, that is why we always stay here.

Cons:

Only suggestion i would make is would be great if the beds were a King size or something similar as they are to small.

2026-07-22 • via Nuitee
C
Christine • couple • nz
10
2026-07-20 • via Nuitee
M
Michael • solo_traveller • au
10
2026-07-20 • via Nuitee
C
Craig • extended_group • au
6
Pros:

Location was Good

Cons:

Car park is very limited, I had to park in the street as there was not enough parking. This is quite a negative and reflected in my score.

2026-07-20 • via Nuitee
L
Leah • family_with_children • au
8
Enjoyable and comfortable
Pros:

Location of this property is close to restaurants. Staff were lovely. Freshly baked cookies at reception for guests was a lovely bonus. Rooms and facilities were clean and modern.

Cons:

Limited secure parking, so first in first serviced.
Rooms a little small if you were staying for a few nights.

2026-07-19 • via Nuitee
J
Jamie • couple • au
9
2026-07-18 • via Nuitee
N
Noble • solo_traveller • au
8
2026-07-17 • via Nuitee
M
Michelle • extended_group • au
8
2026-07-17 • via Nuitee
M
melissalL7254TH • Couples
10
The right choice
Pros:

Very clean accommodation. Exceptional friendly staff. A great location with night life but not noisy. Good value for money and delicious food.

2026-07-15 • via Tripadvisor
S
Sally • solo_traveller • au
9
Pros:

Everything was great. Nothing seemed like it was any drama. Very friendly & accommodating staff.

Cons:

Nothing. All good

2026-07-15 • via Nuitee
E
Edward • extended_group • au
10
2026-07-14 • via Nuitee
R
Renae • solo_traveller • au
9
2026-07-14 • via Nuitee
S
Sherry • couple • au
8
Clean and Close to Amazing Food Choices
Pros:

Loved how clean the room was presented. I travel every week and the cleanliness left major hotels looking like hovels. I loved the location. In my view, Palmer Street is the eatery centre of Townsville. Parking fills up fast but they have an overflow area across the street. Great staff. Restaurant beneath the building.

Cons:

Ahhh - so, so sad! The internet is bad. The tv wouldn’t work properly. It would lag. I work when travelling and, sadly, I couldn’t get coverage. I hope they work out a better network soon. It’s such a shame as this hotel has amazing positives.

2026-07-14 • via Nuitee
J
Joanne • extended_group • au
9
Pros:

Location

2026-07-14 • via Nuitee