The Palmer Collective

Hotels
9.4 (2808 reviews)
12-14 Palmer Street , Townsville , AU
+61 7 4766 9464

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Comfortable beds
Cons:
Noise from surrounding area
Limited room amenities

Categories

Cleanliness
9.05
Rooms were noted as clean and cosy, with some comments praising the cleanliness.
Service
10
Staff received consistent praise for being friendly and accommodating.
Location
10
Multiple reviews highlighted the convenient location close to shops and amenities.
Room Quality
8.55
Some guests reported noise issues and limited space in certain rooms.
Amenities
8.55
Facilities were mentioned but limited detail on specific amenities was given.
Value for Money
9.55
Positive comments on pricing relative to the service and location.
Food and Beverage
9.55
Guests enjoyed the restaurant and bar offerings, highlighting the quality of the food.
Overall Experience
9.95
Guests reported overall satisfaction, with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:11

Property Description

Modern 4-Star Hotel in the Heart of Townsville

Luxurious Amenities: Enjoy a refreshing dip in the pool, relax in the spa, or stay active in the fitness centre. With free WiFi, cable channels, and convenient parking, your stay is sure to be comfortable and enjoyable.

Prime Location: Surrounded by restaurants, cafes, and boutiques on Palmer Street, and close to Townsville Shopping Centre, our hotel is the perfect base for your city exploration. Don't forget to visit the nearby Strand Park with its swimming pool, beautiful beaches, and vibrant community art displays.

Book now to experience the perfect blend of luxury and convenience at our modern hotel in Townsville.

Important information:

Please note that there is a 1.5% surcharge when you pay with a credit card at the hotel’s front desk.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Location

Guest Reviews

9.4
Based on 2808 reviews
Cleanliness: 9.05
Service: 10
Location: 10
Room Quality: 8.55
Amenities: 8.55
Value for Money: 9.55
Food and Beverage: 9.55
Overall Experience: 9.95
A
Amy • couple • au
10
Great location and will definitely stay again
Pros:

Room was good, staff were helpful

Cons:

Nothing

2026-10-14 • via Nuitee
A
Annamaria • family_with_children • au
9
Good Tville Base
Pros:

Pretty good parking but best be early. Friendly staff, nice ish rooms and close to pubs and restaurants. Easy walk to the stadium, city and the strand.

Cons:

Nothing.

2026-10-14 • via Nuitee
C
Carr • solo_traveller • au
9
2026-10-13 • via Nuitee
M
Mathew • solo_traveller • au
10
2026-10-12 • via Nuitee
G
Graeme Dunk • couple • au
10
Always brilliant
Pros:

Great accommodation, comfortable, perfect and quiet location, friendly staff and great food and service.

Cons:

Nothing

2026-10-12 • via Nuitee
A
Alain • couple • ch
8
Gutes Hotel für eine Übernachtung in Townsville. Lage ist gut, Zimmer sind sauber und soweit gut ausgestattet.
2026-10-11 • via Nuitee
M
Maike • couple • de
9
Pros:

Angeschlossen ist ein Restaurant für Frühstück, Lunch und Abendessen. Viele weitere Cafés und Restaurants in der Nähe.
Parken war kein Problem, es war genügend frei.
Wir konnten sogar früher einchecken.

2026-10-10 • via Nuitee
K
Kelsie • couple • au
9
Short but relaxing stay
Pros:

Clean and friendly. Great location

Cons:

Nothing

2026-10-08 • via Nuitee
H
Heidi • solo_traveller • au
10
2026-10-08 • via Nuitee
N
Neville • solo_traveller • au
9
Good hotel and great location
Pros:

Great location, close to restaurants. Newish hotel. Our 3rd stay and we will stay again

Cons:

Bleach smell is a bit overwhelming when you first enter your room.

2026-10-07 • via Nuitee
J
John • couple • au
10
2026-10-07 • via Nuitee
A
Adam • family_with_children • au
8
Good
Pros:

Good location and comfortable room and beds

2026-10-07 • via Nuitee
G
Giles • extended_group • au
10
2026-10-07 • via Nuitee
A
Andrew • solo_traveller • au
10
2026-10-07 • via Nuitee
G
Graham • solo_traveller • au
7
Great location and staff were great, just after hr’s noises
Pros:

Everything else was great, couldn’t find an issue..

Cons:

The after hrs noise from guests coming home… it was a disappointment..also I don’t know about the restaurant downstairs if it is part of the property, but bar service was poor also…

2026-10-07 • via Nuitee
M
Matthew • solo_traveller • au
10
Clean, quiet, comfortable, convenient to restaurants
Pros:

Location to restaurants, quiet, comfortable, clean

Cons:

nothing

2026-09-17 • via Nuitee
R
Renae • family_with_children • au
10
Pros:

Amazing will definitely stay again

Cons:

Nothing

2026-09-16 • via Nuitee
T
Tracey • couple • au
10
2026-09-15 • via Nuitee
M
Michelle • family_with_children • au
10
Excellent
Pros:

Staff were friendly. Cleanliness excellent comfortable bed

Cons:

Nothing

2026-09-13 • via Nuitee
K
Kendra • solo_traveller • au
8
Good Place for a few days stay
Pros:

The location was central to plenty of eating and shopping areas.

The room was reasonably large for 2 beds with a decent sized TV.

Block out blind for the window.

Easily accessible gym and pool

Cons:

The kettle was under the TV. Seemed abit unsafe to operate with the steam.

The doors were heavy/stiff to push open.

Pillows and beds were a bit too soft. If you have issues with your back, might not be comfortable.

2026-09-13 • via Nuitee