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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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Restaurant
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Tour desk
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Facilities for disabled guests
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Meeting/banquet facilities
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Packed lunches
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Street parking
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Wheelchair accessible
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Heated pool
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Vending machine - drinks
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Vending machine - snacks
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Fence around pool
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
Review Highlights
Categories
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Property Description
Modern 4-Star Hotel in the Heart of Townsville
Luxurious Amenities: Enjoy a refreshing dip in the pool, relax in the spa, or stay active in the fitness centre. With free WiFi, cable channels, and convenient parking, your stay is sure to be comfortable and enjoyable.
Prime Location: Surrounded by restaurants, cafes, and boutiques on Palmer Street, and close to Townsville Shopping Centre, our hotel is the perfect base for your city exploration. Don't forget to visit the nearby Strand Park with its swimming pool, beautiful beaches, and vibrant community art displays.
Book now to experience the perfect blend of luxury and convenience at our modern hotel in Townsville.
Please note that there is a 1.5% surcharge when you pay with a credit card at the hotel’s front desk.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children up to and including 10 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Groups
No special conditions apply for groups.
Location
Guest Reviews
Great location. Comfortable and clean rooms. Friendly staff. Restaurant has good opening hours and great food.
Location was great, close walk to everything we needed, very comfortable.
The increase in price when the football is on is not acceptable. Normal stay on any other weekend might be $160-$180 per night, but when the footy is on it was $370 for a night.
Very handy to all bars and restaurants. Quick stroll to city. And lovely walkways along the river. Great brewery next door. A must visit. Buffet breakfast available across the road at Rydges for $25.
No balconies but that isn't a bad thing makes to check the outdoors.
Location has to be the best on Palmer street.
Modern style in hotel and room, comfortable bed after exploring Townsville.
Not enough secured car parks and had to park on the street, one of those times two blocks away. I booked here because of the secured parking, which I only had half the time.
Bathrooms need renovation, and need to clean under the shower door sill as green slim was coming out.
Great place to stay
Nothing
The staff are always happy and helpful.
The food in the restaurant is absolutely delicious
Nothing
The staff were excellent.
The rooms were smaller than most hotel rooms and dark and the view of the car park was bland. I ordered pancakes from the restaurant and they were not fluffy pancakes but appeared to be more like a cake mixture and I could not eat them.
The location and how comfortable the beds were.
The hot shower wasn’t that hot. I think it’s limited to a certain temperature.
Lovely staff and great value for money room. Clean and modern.
Parking onsite was full and I couldnt find somewhere else to park.
Great staff. F&B was really good quality.
bit noisy near the lift.
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