The Palmer Collective

Hotels
9.4 (2771 reviews)
12-14 Palmer Street , Townsville , au
+61 7 4766 9464

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Comfortable beds
Cons:
Noise from surrounding area
Limited room amenities

Categories

Cleanliness
9.05
Rooms were noted as clean and cosy, with some comments praising the cleanliness.
Service
10
Staff received consistent praise for being friendly and accommodating.
Location
10
Multiple reviews highlighted the convenient location close to shops and amenities.
Room Quality
8.55
Some guests reported noise issues and limited space in certain rooms.
Amenities
8.55
Facilities were mentioned but limited detail on specific amenities was given.
Value for Money
9.55
Positive comments on pricing relative to the service and location.
Food and Beverage
9.55
Guests enjoyed the restaurant and bar offerings, highlighting the quality of the food.
Overall Experience
9.95
Guests reported overall satisfaction, with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:11

Property Description

Modern 4-Star Hotel in the Heart of Townsville

Luxurious Amenities: Enjoy a refreshing dip in the pool, relax in the spa, or stay active in the fitness centre. With free WiFi, cable channels, and convenient parking, your stay is sure to be comfortable and enjoyable.

Prime Location: Surrounded by restaurants, cafes, and boutiques on Palmer Street, and close to Townsville Shopping Centre, our hotel is the perfect base for your city exploration. Don't forget to visit the nearby Strand Park with its swimming pool, beautiful beaches, and vibrant community art displays.

Book now to experience the perfect blend of luxury and convenience at our modern hotel in Townsville.

Important information:

Please note that there is a 1.5% surcharge when you pay with a credit card at the hotel’s front desk.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Location

Guest Reviews

9.4
Based on 2771 reviews
Cleanliness: 9.05
Service: 10
Location: 10
Room Quality: 8.55
Amenities: 8.55
Value for Money: 9.55
Food and Beverage: 9.55
Overall Experience: 9.95
J
Jarrod • couple • au
9
Will definitely stay again and recommend
Pros:

Facilities and early check in

Cons:

Nothing

2026-08-29 • via Nuitee
J
Jarrod • couple • au
9
Was a pleasant stay and will definitely stay again
Pros:

Location, cleanliness and facilities

2026-08-29 • via Nuitee
C
Carmel • couple • au
9
Pros:

The staff were excellent and very helpful. It was conveniently located and the food at the restaurant was very good.

Cons:

Our room was small but met our needs.

2026-08-29 • via Nuitee
J
julie • couple • au
10
Great
Pros:

The restaurant was terrific

2026-08-29 • via Nuitee
L
Leonard • solo_traveller • au
8
2026-08-28 • via Nuitee
L
Leah & Troy • couple • au
8
2026-08-27 • via Nuitee
L
Leah & Troy • couple • au
8
Pros:

Staff at reception very accommodating.
Although small, found room very clean.
I like that there is a restaurant attached that has great food!

2026-08-27 • via Nuitee
H
Hayden • family_with_children • au
9
Lovely stay, great location
Pros:

Great location, beautiful bar/ cafe apart of it downstairs

Cons:

Not enough parking for all guests if the hotel is busy

2026-08-27 • via Nuitee
M
Mathew • solo_traveller • au
10
Pros:

Everything.
Maria is absolutely awesome at the front desk

Cons:

Nothing

2026-08-27 • via Nuitee
L
Laila • couple • au
10
Great hotel in the city center
Pros:

Great location and facilities . Staff were friendly and helpful

Cons:

Nothing - all great

2026-08-27 • via Nuitee
B
Beatrix • couple • at
9
2026-08-27 • via Nuitee
A
Anthony • solo_traveller • au
8
2026-08-26 • via Nuitee
C
Christopher • couple • au
6
Functional and clean option for Townsville
Pros:

Good options for meals and close to ferries and tours.

Cons:

Room was on the small side with no view.

2026-08-24 • via Nuitee
K
Kellie • couple • au
9
A wonderful stay with welcoming staff, clean and comfortable accommodation, and service that made us feel genuinely look
Pros:

The property was clean, comfortable and well presented, and the staff were exceptionally friendly and welcoming from the moment we arrived.

Nothing was ever too much trouble, and their genuine warmth and willingness to help made our stay even more enjoyable. It’s clear that guest experience is important here, and it really shows.

We would happily stay again and highly recommend this property.

Cons:

There wasn’t really anything we didn’t like about the property. If we had to mention one small thing, having power outlets on both sides of the bed would have been convenient, but honestly, this is a very minor point and certainly not a deal-breaker. Overall, we were very happy with our stay.

2026-08-24 • via Nuitee
K
Kathryn • extended_group • au
9
Quite clean and comfortable
Pros:

Everything was nice and clean

Cons:

I have nothing to say as everything was very good

2026-08-24 • via Nuitee
R
Rohana • solo_traveller • au
9
2026-08-24 • via Nuitee
K
Kelly • solo_traveller • au
9
Pros:

Location, serviced rooms and comfy bed.

Cons:

Not enough parking so l had to park on the street one night.

2026-08-23 • via Nuitee
E
Erin • couple • au
10
2026-08-23 • via Nuitee
T
Toni • solo_traveller • au
8
Suitable for one night stay
Pros:

Comfortable

Cons:

Very small

2026-08-22 • via Nuitee
G
Geoffrey • couple • au
8
Pros:

Close to city, bars and restaurants as well as sports stadium.

Cons:

The large price increase of the rooms because of game being played at stadium.

2026-08-21 • via Nuitee