Malmaison Liverpool

Hotels
Frasers Hospitality
8.6 (5684 reviews)
7 William Jessop Way , Liverpool , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Lack of cleanliness
Maintenance issues
Overpriced for the value

Categories

Cleanliness
7.64
Several reviews noted dirty facilities and lack of cleanliness.
Service
9.41
Friendly staff were mentioned positively, though some service issues were noted.
Location
9.65
Multiple reviews praised the great and central location.
Room Quality
8.1
Mixed sentiments, with comments on dated rooms and maintenance issues.
Amenities
8.63
Positive mentions of the bar area and breakfast options.
Value for Money
7.59
Some reviews felt the hotel was overpriced for the quality received.
Food and Beverage
9.14
Generally good feedback on breakfast variety.
Overall Experience
8.61
Overall a positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:39

Property Description

Luxurious Boutique Hotel in Princes Dock, Malmaison Liverpool

State-of-the-Art Gym and Designer Shopping Districts
Indulge in a stay at Malmaison Liverpool with its top-notch gym facilities and proximity to designer shopping districts, perfect for fitness enthusiasts and fashionistas alike.

Sleek Brasserie Restaurant and Stylish Malbar
Treat your taste buds at the Brasserie restaurant serving classic British dishes with a modern twist. Unwind at the Malbar with chic cocktails and evening entertainment, adding a touch of glamour to your evenings.

Modern Rooms with Free Wi-Fi and LCD TVs
Relax in boutique-style rooms equipped with free Wi-Fi, LCD flat-screen TVs, and luxurious private bathrooms, ensuring a comfortable and connected stay.

Book now and experience the epitome of luxury at Malmaison Liverpool!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply for adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

Please note there is no parking on site. Surcharge secure public parking is available nearby.

The breakfast included rates include a Full Cooked Breakfast.

Please be aware that when you travel with pets, there is an additional fee of £25 per pet per night, or £40 for up to two pets.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 5684 reviews
Cleanliness: 7.64
Service: 9.41
Location: 9.65
Room Quality: 8.1
Amenities: 8.63
Value for Money: 7.59
Food and Beverage: 9.14
Overall Experience: 8.61
A
Adrian solo_traveller gb
8
2026-05-30 via Nuitee
K
Kiranjit couple gb
10
2026-05-30 via Nuitee
H
Holly couple gb
4
Location is great
Pros:

Location is exceptional for walking into the centre and there is a car park next door

Cons:

The general appearance of the building made it look tired and poorly maintained. Reception toilets were dirty and floors slippery. The room’s bath taps didn’t work and the shower head for the bath leaked and wouldn’t come out. The beds were tilted and wobbly. Lifts were rattling.

2026-05-30 via Nuitee
H
haywood300 solo_traveller gb
10
Pros:

Clean,comfortable amazing decor

Cons:

Nothing

2026-05-30 via Nuitee
J
James solo_traveller gb
10
2026-05-30 via Nuitee
G
Gary couple gb
9
The location, staff, breakfast, bar area were excellent
Pros:

Location and style

Cons:

Bathroom was a strange design with the toilet in the shower. The shower was weak too

2026-05-30 via Nuitee
P
Paul solo_traveller gb
9
Brilliant
Pros:

Any query/problem they couldn't do enough for us. Friendly and concerned.

Cons:

Pillows not comfortable and room was too hot at night...windows not able to open.

2026-05-29 via Nuitee
G
Graham couple gb
10
Stay excellent, Hotel superb, staff brilliant
Pros:

Everything was perfect

Cons:

Nothing

2026-05-28 via Nuitee
A
Andrew solo_traveller gb
10
Although it was a bank holiday weekend and slightly more expensive than usual overall my stay was worth the extra money
Pros:

Excellent location and breakfast was superb.The room was clean and well thought out

Cons:

Maybe discounted parking would be nice

2026-05-28 via Nuitee
R
Ruth family_with_children gb
10
2026-05-28 via Nuitee
C
Chris family_with_children gb
7
Pros:

Breakfast was nice

Cons:

Dark room
Plug needs to be closer to the mirror

2026-05-27 via Nuitee
J
Julianah solo_traveller gb
7
Short stay in Liverpool
Pros:

Prime location, easy access to places of interest. Lovely hotel and great staff.

Cooked Breakfast was great, couldn't fault it. The lunch menu had variety. Mocktails are to die for, overall dining experience was fantastic.

Cons:

The shower / wet room and toilet combo is a no no...

It was difficult to flush the toilet, needs real power to press down the flush mechanism...

Room wasn't cleaned until they were asked to clean the room...

Pillows weren't great, had stiff neck whilst there, had to use hot water to massage my neck, still suffering from the after effect

2026-05-26 via Nuitee
W
Waraporn family_with_children th
10
2026-05-26 via Nuitee
C
CATHERINE couple gb
7
We had a pleasant stay. I think malmaison tho need to update their rooms.
Pros:

The location was a bit further out than other hotels I had viewed but it was worth it if you wanted to get away from the hussle & bussle of the city centre. It was great weather which helped & was only a 15minute walk to the centre. It was a lovely location by the waters edge. The local staff were friendly chatting & recommending places to go to. We mentioned it was our wedding anniversary & they gave us a complimentary drink which was nice..

Cons:

We stayed on a weekend that the football was on (we weren't going to the match) so the price was double (the case with all the hotels) which I think is very unfair.
It was good our hotel included breakfast though that others didn't & it was flexible.
Someone had said in reviews the rooms needed an update which was true. The wardrobe was very rickety, bits of wood coming off. The leather sofa was worse for wear. I didn't even sit on it. The carpet was a bit done in. The bathroom mirror frame needed painted, Looked worn in parts. The windows wouldn't open so couldn't get any fresh air into the room. For £350 a night I definitely would expect better.

2026-05-26 via Nuitee
S
Sarah solo_traveller gb
10
Great stay
Pros:

Fabulous room with a great view of the dock. Incredible shower! And the staff were all really friendly.

Cons:

The carpark next door heading is shutters down, which confused us! And £24 is steep.....

2026-05-26 via Nuitee
T
tracy solo_traveller gb
9
2026-05-26 via Nuitee
J
Jayne couple gb
10
Excellent Hotel in the heart of Liverpool
Pros:

Always stay here for an over night drinks in Liverpool as its very clean and the staff are really friendly. The cozy vibe and atmosphere is perfect.

Cons:

Nothing

2026-05-26 via Nuitee
G
Gill couple gb
10
2026-05-25 via Nuitee
E
Elizabeth couple gb
10
The maintainence man was amazing
Pros:

Lovely hotel great location - our shower didn’t work and they changed our room instantly and for the inconvenience gave us some drink vouchers and free breakfast the next day - from someone who works in customer service I can not fault how this was dealt with

Cons:

Comfortable bed, perfect location

2026-05-25 via Nuitee
I
Isabella family_with_children it
10
Pros:

La camera

Cons:

Wi fi non sempre funzionante

2026-05-25 via Nuitee