Holiday Inn Express Shrewsbury by IHG

Hotels
•
Holiday Inn Express
8.2 (4250 reviews)
Shrewsbury Business Park, Sitka Drive , Shrewsbury , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cold showers
Dated rooms

Categories

Cleanliness
7.63
The room was clean but seemed dated.
Service
9.1
Majority of the staff were friendly and helpful.
Location
8.64
The location was convenient for visiting attractions.
Room Quality
7.59
The room needed refurbishment and was somewhat cramped.
Amenities
8.32
Standard amenities for this hotel tier, but lacking some essentials.
Value for Money
7.88
Pricing felt high due to limited local dining options.
Food and Beverage
8.13
Breakfast was good but lacked some variety.
Overall Experience
8.3
A mixed experience with both positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:44

Property Description

Modern Bedrooms with Luxury Amenities
Experience comfort and luxury in our large, modern bedrooms at the Holiday Inn Express Shrewsbury. Enjoy the convenience of luxury power showers, super-king beds, and complimentary Wi-Fi during your stay.

Contemporary Dining Experience
Indulge in a delightful dining experience at our contemporary restaurant. Start your day with a delicious breakfast and savor light lunches in a welcoming atmosphere. Unwind at the casual bar, equipped with a plasma-screen TV showing Sky News.

Versatile Conference Facilities
Plan your next successful event with us! Our hotel offers versatile conference facilities to meet all your business needs. From meetings to seminars, we have you covered with modern amenities and professional services.

Book your stay now at the Holiday Inn Express Shrewsbury and elevate your travel experience to new heights!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 4250 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 7.59
Amenities: 8.32
Value for Money: 7.88
Food and Beverage: 8.13
Overall Experience: 8.3
H
Hayley • couple • gb
1
Staff were not helpful
Pros:

The location

Cons:

Sink blocked in the room the whole time we was there after complaining for 3 days, toilet blocked also

2026-09-19 • via Nuitee
F
fiona • solo_traveller • gb
3
Wouldn't stay again. Massive let down.
Pros:

Bedding was ok. Parking was ok. I slept ok.

Cons:

Breakfast was the worst experience. No cutlery, no cornflakes, sour milk, no beans. No bread because they had been busy! Staff tried to put sour milk back in fridge after I told them it was off. Had to ask for everything. Staff standing around chatting instead of working. I informed them and then informed the manager. Nothing was done apart from "sorry". Booking.com message is out of date. It gave email to discuss with manager if you were not impressed. That manager has left, email out of date.

2026-09-19 • via Nuitee
E
Edward • solo_traveller • gb
9
Pros:

Just what we were looking for

Cons:

Food not available after 9pm

2026-09-19 • via Nuitee
J
Janet • couple • gb
9
A pleasant place to stay for a one night stopover
Pros:

In a good location with a big car park.
Clean and tidy.
The breakfast was fairly simple but good value for money.

Cons:

Nothing

2026-09-19 • via Nuitee
B
Bee Bobs • solo_traveller • gb
5
Pros:

Parking outside hotel.

Cons:

Food in the restaurant in the evening was awful. There was a limited menu with no prices shown for any items, only a short title and a picture. The staff had to look up the prices on the till.
The food that came bore no resemblance to that shown on the menu and was not nice. No allergy information or advice was provided. The spicy glazed chicken wings were in fact covered in breadcrumbs not glaze and were over-spicy and inedible.
The burger was solid and leathery, served on a small flat wooden board that meant the food fell off the sides.
When we complained, the staff initially argued and said it was what we had ordered and a refund was not possible as some of the food had been eaten. The issue was eventually settled with one replacement dish of similar standard, and eventually a complimentary bottle of wine. The overall staff attitude to our complaint was disappointing, but sadly appeared to be well-practised.

2026-09-16 • via Nuitee
C
Che • couple • gb
3
2026-09-16 • via Nuitee
K
klimich • couple • ua
9
Pros:

great room for the price, exactly what we expected. the breakfast was good too.

2026-09-16 • via Nuitee
C
christopher • couple • gb
8
2026-09-16 • via Nuitee
C
Christine • couple • gb
10
Pleasantly surprised
Pros:

Breakfast very good. Room spacious. Appreciated having a suitcase stand and being able to open a window a little. Plenty of shelf space and hangers for clothes. Fresh milk always available for coffee making.

Cons:

It’s an uncomplicated but longish walk into town. There are no buses on Sundays. Evening meal food is ok and a welcome service being a long walk to other options. Chips tasteless.

2026-09-15 • via Nuitee
W
Willem • solo_traveller • nl
7
Prima overnachting mooi
Pros:

Prijs kwaliteit

Cons:

Locatie

2026-09-15 • via Nuitee
G
GrahamT • solo_traveller • gb
8
2026-09-15 • via Nuitee
G
Geraldine • solo_traveller • gb
6
Let's just say that I cancelled another stay with a different HI Express later in the year.
Pros:

All was fine until I actually tried to get into my room.

Cons:

Keycard didn't work. I was up and downstairs three or four times. The card worked only some of the time and I had to just stand there and keep trying. Next morning I managed to get a card that worked.
Bathroom - loo not flushing properly
Tissue box was stuffed with rolled up toilet paper
Two out of the three USBs didn't work
There were bloodstains on the undersheet.

2026-09-15 • via Nuitee
J
Jackie • couple • gb
5
Adequate for a one night stay.
Pros:

The room was adequate and the bed comfortable. The breakfast was good. The staff were friendly.

Cons:

The room needed an upgrade. There was a damp wet smell in the bathroom and the shower head was wedged in position with paper towel.

2026-09-14 • via Nuitee
S
Sara • couple • gb
1
2026-09-14 • via Nuitee
J
Jane • couple • gb
10
2026-09-14 • via Nuitee
C
Christine • extended_group • gb
8
We had a comfortable stay but were disappointed by the lack of choice of drinks at the bar.
Pros:

The room was clean and functional, offering quiet peaceful surroundings.

Cons:

Its location was some distance from amenities, although we did know this on booking, but in view of this we were disappointed by having poor choice of bar drinks.
Also the eating area and lounge areas were far too small for the size of the hotel.

2026-09-14 • via Nuitee
G
Gabriel • solo_traveller • gb
6
Pros:

Workers respectful

Cons:

I was assinged to a disable person room and the soap in the bathroom was not filled up until we checked out. Although, this compliant was original laid to to the from dest return.

2026-09-13 • via Nuitee
J
Jane • solo_traveller • gb
8
2026-09-13 • via Nuitee
L
Laura • solo_traveller • gb
7
Pros:

Slept really well. Very comfy pillows.
Staff in reception when we arrived were friendly and helpful.

Cons:

The staff need to be on the ball when more food needs to be brought out. When we were having breakfast the place where the bread should be for toast was not filled up. We had breakfast and left and still not filled.

2026-09-12 • via Nuitee
I
IE Husnu • solo_traveller • gb
8
Room for improvement
Pros:

Clean beds and room, staff helpful, good breakfast

Cons:

Shower/bathroom smelled very mouldy but appeared clean. The smell was overpowering when using bathroom.

2026-09-11 • via Nuitee