Best Western Plus Mariposa Inn & Conference Centre

It was close to where we had to go

Location near the highway and not far to drive to anywhere.

Night staff at front desk extremely nice given she was alone with no additional help. Room was clean, nice size.

28 year family tradirion where 17 rooms were rented over Easter Weekend. Multiple rooms had an ant infestation and items found from previous people in multiple rooms. When this was brought to the attention of the General Manager he was rude and dismissive to his staff for bringing it to his attention and then argumentative with me and unwilling to compensate for the issues.

The keurigs

This hotel is an older hotel at the south end of Orillia directly across from the OPP Headquarters. It was the last night of 9 on the road and we were heading home. We arrived shortly after 2 ( thankfully) First note was the musty odour in the front lobby. Check in was flawless . Our room not quite. The heat had been shut off for a period of time and it was very cold. We turned the heat on and left to eat. Returned and hour later and contacted the front desk. An offer of heaters and blankets was made. This wont help and ice cold bathroom and mattress and box spring. Several further communications with no offer to move us. We stayed out as late as possible and went to bed. My partner communicated our displeasure with the front desk and we left. The manager replied to our hotel review and apparently it was our fault for not taking the blankets. Apparently the heat had been turned off by the previous visitors. Never again will we book this hotel. Not Best Western standards. At no time during our visit were we contacted by management.

Staff were very friendly & helpful.

I unfortunately innocently made a mistake with my booking dates. Arrive with me children after driving hours and management (specifically Noman Khar) not helpful or considerate whatsoever. Demeaning especially in the way speaking over women, not letting me or my mother in law talk, just shutting us down and not offering assistance in any way. The staff was also lying directly to our face which was most definitely not appreciated. Unfortunately we needed to either leave or pay an additional fee, and not able to use my points unless I left and called the 1-800 number. I'm not sure if anyone has ever had to go into a fully packed car with children crying and now very upset as they're tires and hungry to deal with a 1-800 number but this should have been 100% unnecessary when I was speaking directly to management.. could they not have helped me with that ? I needed to go and book a different hotel and now out the price of the room for here. I have a few thousand points now that will unfortunately go to waste and I will no longer be booking with Best Western..

The staff were friendly. The hotel and rooms were very clean.

Beyond AWFUL. If you don't want to waste your money, then DO NOT book here

The beds and pillows in the room were comfortable. Staff were friendly.

Staff at reception were awesome

Honestly breakfast used to be way better it was a buffet now it's literally one lady running a restaurant with no tips and rude travelers

We stayed at the Best Western Mariposa with our family during our son’s hockey tournament, and this was by far the worst hotel experience we have ever had.

We are a team with younger children, and parents made a point of supervising kids closely, following early curfews, and being respectful to staff. Despite this, we were treated with suspicion and hostility from the moment staff realized we were a hockey team.

On our first night, the hotel offered an empty room for kids to play mini sticks. The following day, when kids asked again, we were offered a different room that was dirty and had broken glass on the floor. Staff were notified, and not one parent made a fuss about it.

That evening, while supervised kids were using the pool, another family (not part of our group) opened an unlocked side door and ran into the snow before jumping back into the pool. Some of our kids followed. There were no warning signs and the door was not locked. The pool was immediately closed by staff without testing water levels, and parents were falsely accused of children urinating in the hot tub. By 8:30 p.m., all children were in their rooms with parents.

The following morning, our team manager received a rude email accusing our children of running the halls late at night and harassing guests—none of which occurred.

The situation escalated further the next evening when staff aggressively confronted parents at the pool and accused a guest of having alcohol without cause. When another parent calmly attempted to speak to the desk manager to de-escalate, the staff member pushed past her and retreated to her office, where police were called. The OPP attended and confirmed there was no disorderly behaviour. Everyone was allowed to remain for the night.

Beyond staff behaviour, the hotel itself was dirty and poorly maintained. Our room had a dead bug and personal items left behind, public areas were not well kept, and breakfast service was slow and inattentive.

We would not recommend this hotel to families, sports teams, or anyone expecting professional service or basic cleanliness.

Hotel is very good. The staff were so friendly and helpful -- really made the stay more enjoyable. Hotel in need of some repairs (some leaky taps, rust in tub, pool area in need of some TLC) but Hotel was clean and very reasonable! I would stay again. Breakfast was included which is a perk, especially with children and there is a Chucks Roadhouse restaurant attached to the hotel which is convenient.

Nice pool and sauna