Somerset Grand Citra Jakarta

Hotels
•
Ascott
7.8 (100 reviews)
Jalan Prof Dr Satrio Kav 1, Jakarta, Jakarta, 12940 , Jakarta , ID
62-21-2995 6888

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Arcade/game room
Electric car charging station
Comprehensive recycling policy
Health club
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets
Sustainability/community reinvestment (10% revenue or more)
See all facilities

Review Highlights

Pros:
Good location
Professional staff
Cons:
Check-in was a disaster
Need for deep cleaning and updates

Categories

Cleanliness
6.35
Needs updating and deep cleaning, with moldy caulk in the bathrooms.
Service
8.31
The staff were professional.
Location
8.35
Good location mentioned.
Room Quality
6.81
Some rooms are renovated, but others need improvement.
Amenities
8.33
Standard quality for this hotel tier.
Value for Money
8.29
Standard quality for this hotel tier.
Food and Beverage
8.34
Standard quality for this hotel tier.
Overall Experience
7.62
Overall experience aligns with target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:32

Property Description

Discover the perfect blend of comfort and convenience at Somerset Grand Citra Jakarta, where modern amenities await your arrival.

Recreational Amenities: Dive into relaxation with our outdoor pool, energize at the health club, or challenge friends on the outdoor tennis court. Fun for everyone awaits in our arcade/game room.

Savor Culinary Delights: Indulge in exquisite Asian cuisine at The Den by Kalaha, or enjoy a cozy meal from room service. With two coffee shops/cafes and a poolside bar, your dining experience is always extraordinary.

Business and Event Facilities: Host your events in style with our 1399 square feet of meeting space, complemented by a business center for all your work needs. Enjoy hassle-free transport with our 24-hour airport shuttle service.

Book your stay today to experience the best of Jakarta!

Important information:

  • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Pets

    Service animals not allowed

  • Pets

    Pets allowed

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

7.8
Based on 100 reviews
Cleanliness: 6.35
Service: 8.31
Location: 8.35
Room Quality: 6.81
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 8.34
Overall Experience: 7.62
M
Mohammad Baqer • couple • au
5
Pros:

Staff was good

2026-05-25 • via Nuitee
M
MOHAMMED • family_with_children • sa
9
Pros:

شقق وسيعه وموظفين محترمين وامن عالي وقربه من المول

Cons:

الاثاث قديم ويحتاج الى تغيير

2026-05-22 • via Nuitee
P
Padmi • couple • au
10
Nice holiday in a good location
Pros:

The location is the key

2026-05-22 • via Nuitee
H
Hassn • family_with_children • sa
10
مكان جيد التهوية
Pros:

موقع جيد

Cons:

قريب من الخدمات

2026-05-19 • via Nuitee
O
Othman • couple • my
8
2026-05-06 • via Nuitee
R
Rudy • extended_group • us
10
2026-05-05 • via Nuitee
P
Padmi • couple • au
10
Comfortable staying in a good location
Pros:

Location is excellent

2026-05-01 • via Nuitee
P
Prasetyani • family_with_children • jp
9
2026-04-27 • via Nuitee
V
Venture00789918586 • Business
10
Business Staycation at Somerset Grand Citra Jakarta
Pros:

Somerset Grand Citra Jakarta is the best choice for stay. Near by Lotte Shopping Avenue, Ambassador Mal. Also the room was spacious, full furnish, even the cuttleries was complete. Excellent services by the staff especially Caca from Guest Relation. Always help us during our stay. Good job Somerset. Will be back soon

2026-04-19 • via Tripadvisor
C
ca531b15d40a72073b2bb23a6e369208 • extended_group • my
8
Pros:

One restaurant staff by the name Nadia is always welcoming and make my morning vibe feels good with stunning view from the 24th floor.. will be back!

2026-04-18 • via Nuitee
4
45a884e9e8fd71e6ae8b7f2b60e919be • solo_traveller • tr
8
2026-04-18 • via Nuitee
C
c5b1207ea5eb73f9426067e76d527e14 • solo_traveller • sa
10
2026-04-15 • via Nuitee
3
33643bcdfa487017082303973f594f9b • solo_traveller • id
10
2026-04-12 • via Nuitee
J
Jubran • couple • sa
10
Pros:

الشقة ممتازة جدا ومتوفر فيها كل ماتحتاج له كذالك موقع الفندق ممتاز جدا وقريب من المولات

2026-04-10 • via Nuitee
C
Cret • family_with_children • ee
8
2026-04-08 • via Nuitee
M
Mahmoud • couple • sa
10
رائعة
Pros:

موقع ممتاز

2026-04-04 • via Nuitee
D
Deasy • family_with_children • nl
9
2026-04-01 • via Nuitee
M
Mohammed • couple • sa
8
الماء والظل والخضره والجو الحسن.والابتسامة وحسن التعامل.
Pros:

الموقع مريح وقريب من الاسواق وكل ماتحتاجه قريب
الشقق واسعه ونظيفة ويوجد بلكونه لمن يريد التدخين.
الدخول والخروج مريح وقريب من الشارع الرئيسي
الموظفون متعاونين.
يمكن ترك حقائب لديهم للعوده لاخذها لاحقا

Cons:

لا شي

2026-03-29 • via Nuitee
E
E1676ALarifh • Business
10
Happy Business Traveller
Pros:

Great customer service, awesome facilities. Highly recommended

2026-03-28 • via Tripadvisor
H
Hasan • family_with_children • ba
9
Pros:

Very nice location, amazing. Close to Lotte Mall. Staff is very nice and polite. Many restaurants in the mall and in the area. They gave me upgraded apartment.

Cons:

Only bad thing is that there is no AC in the halls and elevators.

2026-03-28 • via Nuitee