Plaza Poblana

Hotels
8.1 (840 reviews)
Boulevard Norte 4212 Colonia Las Cuartillas , Puebla , MX
+52 222 223 0205

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Close to bus stop
Location and staff friendliness
Cons:
Poor cleanliness
Food quality issues

Categories

Cleanliness
7.6
Multiple mentions of poor cleanliness, including dirty bathrooms and a room that didn't smell good.
Service
9.6
General positive feedback about the staff being friendly, although there were some issues with service timeliness.
Location
8.6
Some guests found it far from the city center, but convenient transport options nearby.
Room Quality
7.6
Rooms were too small for some guests, and there were complaints about the temperature and amenities.
Amenities
6.6
Pool conditions and restaurant quality received complaints, such as cold water and poor food.
Value for Money
9.6
The location and price were acknowledged positively, despite other issues.
Food and Beverage
5.6
Repeated complaints about the food quality and service in the restaurant.
Overall Experience
9.6
Guests stated a mix of good and bad experiences, overall leaning towards satisfactory due to location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:22

Property Description

Luxurious Amenities
This four-star hotel in Zona Capu boasts a large indoor pool, a small spa with sauna and steam bath, a well-equipped gym, and relaxing sun loungers by the pool.

Comfortable Accommodations
Hotel Plaza Poblana offers spacious rooms with tiled floors, wrought-iron furniture, cable TV, and private bathrooms. The perfect retreat after a day of exploring Puebla.

Culinary Delights
Indulge in traditional Mexican specialties at the restaurant, from buffet breakfasts to à la carte lunch and dinner options. Don't forget to unwind at the bar with a refreshing drink.

Experience the perfect blend of luxury and comfort at Hotel Plaza Poblana. Book your stay now for an unforgettable experience.

Important information:

Please note that entry to the spa comes at an extra cost of USD 50.

Please note If breakfast is included in your rate, only apply for adults.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Location

Guest Reviews

8.1
Based on 840 reviews
Cleanliness: 7.6
Service: 9.6
Location: 8.6
Room Quality: 7.6
Amenities: 6.6
Value for Money: 9.6
Food and Beverage: 5.6
Overall Experience: 9.6
H
Hidalgo • family_with_children • mx
7
Practico y sencillo
Pros:

La atención buena y el objetivo era hospedarse por la cercanía a el lugar a imitar al otro día temprano, la limpieza buena,

Cons:

Las toallas ya maltratadas, un ruido en la noche por los mantenimientos al hotel, no hay caja de seguridad, las camas tienen un ruido por un plástico protector qué supongo le ponen por proteccion

2026-09-15 • via Nuitee
A
Andy Kevin • couple • mx
9
Buen hotel, tiene detalles, pero son manejables y el personal es muy cortés y ayuda en lo que puede
Pros:

La tranquilidad dentro del hotel, botella de agua diaria de cortesía, limpieza, atención del personal, tiene estacionamiento, comida de su restaurante, agua caliente

Cons:

Wifi débil, camas algo viejas, almohada muy dura, a pesar de poner letrero de no molestar tocan la puerta para verificar disponibilidad de habitaciones, baño estrecho

2026-09-15 • via Nuitee
D
Dulce • solo_traveller • mx
8
2026-09-14 • via Nuitee
E
Edgar • solo_traveller • mx
5
2026-09-11 • via Nuitee
T
Torres Barron • extended_group • mx
9
Limpieza, servicio y calidez humana.
Pros:

El servicio de restaurante es muy bueno y la ubicación con respecto a la central de autobuses, también es muy buena.

2026-09-10 • via Nuitee
L
loya • couple • mx
10
Muy bonito todo
Pros:

Si

Cons:

Todo bien

2026-09-03 • via Nuitee
A
Anasilvia28 • couple • mx
9
2026-08-31 • via Nuitee
M
Martinez • couple • mx
10
2026-08-30 • via Nuitee
M
Martinez • extended_group • mx
10
2026-08-30 • via Nuitee
A
Antonio • couple • mx
10
2026-08-29 • via Nuitee
M
Marisela • solo_traveller • mx
6
2026-08-29 • via Nuitee
H
Hernández Jiménez • solo_traveller • mx
7
Falta ventilación
Pros:

Me gusto el servicio del personal

Cons:

No tenia ni clima, ni ventilador

2026-08-29 • via Nuitee
M
Melina • solo_traveller • us
8
No dan seguimiento a los reportes
Pros:

El precio en relación con el servicio

Cons:

Había una fuga de agua en el lavabo que mantenía mojado el piso del baño, seguido olía a drenaje y nunca tuvimos línea telefónica habilitada a pesar de que lo reportamos

2026-08-28 • via Nuitee
N
Norma • family_with_children • mx
7
Regular
Cons:

La ubicación, el colchón tenia resortes era muy viejo.

2026-08-27 • via Nuitee
M
María de Los Angeles • family_with_children • mx
9
Excelente hotel
Pros:

Las instalaciones,muy bonitas y limpias

2026-08-27 • via Nuitee
E
Edgar Jorge • solo_traveller • mx
5
Pros:

La atención de la recepcionista

Cons:

Deje cambio ( monedas) en el auto y se lo llevaron al estacionamiento, al día siguiente al pedir el auto, habían tomado el cambio que había reservado para darle a quien entregara el auto, lo hice saber a la persona que estaba en la recepción, es la acción, más que el cambio desaparecido, y eso se llama "robo", dejas tu auto confiando en la gente y resulta decepcionante, por ese motivo no regresaré

2026-08-26 • via Nuitee
R
Ram • extended_group • us
9
great experience will refer friends
Pros:

the restaurant staff were extremely helpful. we had some special meal requirements and they went over and aboard to help make it comfortable. Hard to find these days such service unless you pay extra.

Cons:

All good

2026-08-25 • via Nuitee
J
Juan Carlos • solo_traveller • rs
8
Good for quick traveling
Pros:

Room was with fair size and mostly comfortable bed, the bathroom was also good size and was really good to take a long shower and to be able to rest after a long trip.

Cons:

It have a few power contacts that we could say just enough for a person that have to charge several devices.

2026-08-25 • via Nuitee
M
Miguel • solo_traveller • mx
10
Pros:

El restaurant

Cons:

La alberca es muy fría

2026-08-24 • via Nuitee
I
Irasema • solo_traveller • mx
10
2026-08-24 • via Nuitee