The Continental Hotel and Spa, Heathrow

Hotels
6.7 (1720 reviews)
29-31 Lampton Road, Hounslow , Hounslow , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location near metro
Pool and spa available
Cons:
Cleanliness issues
Poor communication
Limited amenities

Categories

Cleanliness
4.6
Many complaints about cleanliness including dirty linens and unclean rooms.
Service
8.06
Generally friendly staff but slow communication regarding issues.
Location
8.6
Convenient for transport with easy access to metro.
Room Quality
5.56
Rooms described as small and not as advertised, with some cleanliness issues.
Amenities
6.59
Limited amenities and some non-functioning facilities.
Value for Money
6.55
Mixed feelings on value given the condition and service quality.
Food and Beverage
6.6
Restaurant nearby was convenient but food options seemed limited.
Overall Experience
7.07
Mixed reviews, potential for improvement in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:17

Property Description

The Continental Hotel invites you to indulge in luxury and convenience during your stay.

Modern Leisure Centre and Stylish Restaurant
Discover our leisure centre with Gold's Gym, offering various facilities from swimming pool to fitness suite. Relish in North Indian, South Indian, and Indo-Chinese cuisine at Twentynine Restaurant.

Elegant 4-Star Rooms
Enjoy well-equipped rooms with flat-screen TVs, air conditioning, and luxurious bathrooms. Benefit from free internet access and a work desk in each room.

Convenient Location
Located in the heart of Hounslow and a short drive from Heathrow Airport, our hotel offers easy access to transportation, including Hounslow Central Underground Station.

Book now to experience a blend of sophistication and comfort at The Continental Hotel.

Important information:

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

6.7
Based on 1720 reviews
Cleanliness: 4.6
Service: 8.06
Location: 8.6
Room Quality: 5.56
Amenities: 6.59
Value for Money: 6.55
Food and Beverage: 6.6
Overall Experience: 7.07
A
Alnuaimi • couple • gb
3
2026-10-17 • via Nuitee
N
Nicola • solo_traveller • gb
6
I stay here for work and will always book this hotel. Unfortunately this stay wasn’t as nice. The room had a strange sme
2026-10-15 • via Nuitee
K
Keisha • solo_traveller • gb
3
Never again
Pros:

The room was filthy
Dirty bathroom
Limescale on all taps
Sellotape holding locker together

Cons:

Staff not helpful and rude

2026-10-15 • via Nuitee
S
Shivonne • solo_traveller • gb
4
Disappointed with room and staff
Pros:

The spa facilities and pool

Cons:

The bed was hard and, the pillows were flat
The food from the restaurant wasn't nice. Prawns were overcooked
No heating in the room in the evening; blew out cold air when turned up
When I told the staff I didn't sleep well, zero recognition

2026-10-14 • via Nuitee
L
Lisa • couple • nz
9
Great room
Pros:

Lovely room, nice and clean wit big bed and TV, very comfortable

2026-10-13 • via Nuitee
S
Sullivan • couple • gb
10
Great hotel and stay
Pros:

Staff always friendly, great pool/spa facilities, I always stay at the continental when I'm Around Heathrow airport, easy to get to from the tube.

2026-10-13 • via Nuitee
K
Kevin • solo_traveller • gb
8
2026-10-13 • via Nuitee
S
Silviu valy • solo_traveller • ro
9
2026-10-13 • via Nuitee
J
Joe • solo_traveller • gb
1
Disappointing and regretful
Pros:

Jacuzzi owned by the golds gym was nice

Cons:

Bed was uncomfortable, no warning about paying £20/night for parking in a space with like 10 spaces available, you go to a hotel not to stress, but i stressed about parking availability whenever i left. The hotel is connected to a restaurant so your first experience is smelling disgusting curry, in the lobby, in the escalator and the car park was connected to the back of the restaurant, so yoy smelled the disgusting bins as well.

The pillows destroyed my neck, at lile 11pm night before my check, on the 2 night stay, i literslly chose to drive home 80 minutes, instead of sleeping in that bed for 1 more night.. if i could i wouldve paid £100-150 extra to go elsewhere to not experience all this.

The hotel doesnt have its own bar, instead i had to go into the restaurant i hated, and buy a bottled coke..

Overall i highlg suggest you spend abit more and go to ihg hotel, premier inn, shepperton hotel, etc rather than stay here..

The jacuzzi (owned by the gym not the hotel), was nice but you get these same jacuzzis in the hotels i previously mentioned.


As i was leaving the night before i was supposed to leave, i explained the pillow situation to the man at the desk yesterday night, he didnt care at all, no apology, no offer of another room, just takes my keycard and off i go. Terrible service from him

Overall i suggest you go elsewhere

2026-10-11 • via Nuitee
T
Tom • solo_traveller • gb
4
Disappointed
Pros:

The location

Cons:

As soon as you walked in, it had a strong odour throughout reception. Staff were rather unhelpful with an enquiry of an early check in. The room itself was rather tatty and dusty

2026-10-11 • via Nuitee
G
Gurjeet Kaur • solo_traveller • in
8
2026-10-10 • via Nuitee
S
Stephen • solo_traveller • gb
8
average
Pros:

location was disaapointing. very small and tucked away with no packing. it was presented like it is a luxury hotel. it is budget like travel lodge and premier etc

Cons:

as above
no parking
the spa accessibility was poor in general

2026-10-10 • via Nuitee
A
Adam • couple • gb
1
2026-10-10 • via Nuitee
M
Mahesh • couple • gb
7
2026-10-10 • via Nuitee
M
Maureen • solo_traveller • ie
7
Had a relaxing and comfortable stay.
Pros:

I liked the beds comfort, and quietness of room.
As for breakfast, I did not have any there, just dinner and that was good 👍, delicious food.
The Spa-was very good, particularly enjoyed the Steam Sauna 🧖 and Jacuzzi.

Cons:

The cleaning can be a bit more thorough. I found sharp substances on the carpet , as I was bare feet, no slippers. Had to ask for vacuum cleaner soi could vacuum floor.
Had to wipe dust on the table surfaces also.
The fan in bathroom is very loud.

2026-10-09 • via Nuitee
R
Ryan • couple • gb
7
Very accommodating staff and reception to house keeping were great and helpful
Pros:

The breakfast was good and affordable. Came In good time and service was smooth.

2026-10-09 • via Nuitee
J
Jovon • couple • us
1
2026-10-09 • via Nuitee
E
Emerald • couple • gb
10
2026-10-09 • via Nuitee
R
Rafiat • couple • gb
10
Pros:

The spa , pool and the room was exceptional. I enjoyed my stay. Room is so cool and nice, the AC works really good. My room was upgraded from Classic to supreme double. Staff are friendly. Good location with lots of restaurants around.

The hotel is just 3minute walk to the train station.

Cons:

Nothing. The hotel is fantastic.

Possibly breakfast add-on

2026-10-08 • via Nuitee
Z
zaman • couple • pk
8
Pros:

All good

2026-10-08 • via Nuitee