The Continental Hotel and Spa, Heathrow

Hotels
6.7 (1654 reviews)
29-31 Lampton Road, Hounslow , Hounslow , gb
+44 20 8572 3131

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location near metro
Pool and spa available
Cons:
Cleanliness issues
Poor communication
Limited amenities

Categories

Cleanliness
4.6
Many complaints about cleanliness including dirty linens and unclean rooms.
Service
8.06
Generally friendly staff but slow communication regarding issues.
Location
8.6
Convenient for transport with easy access to metro.
Room Quality
5.56
Rooms described as small and not as advertised, with some cleanliness issues.
Amenities
6.59
Limited amenities and some non-functioning facilities.
Value for Money
6.55
Mixed feelings on value given the condition and service quality.
Food and Beverage
6.6
Restaurant nearby was convenient but food options seemed limited.
Overall Experience
7.07
Mixed reviews, potential for improvement in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:17

Property Description

The Continental Hotel invites you to indulge in luxury and convenience during your stay.

Modern Leisure Centre and Stylish Restaurant
Discover our leisure centre with Gold's Gym, offering various facilities from swimming pool to fitness suite. Relish in North Indian, South Indian, and Indo-Chinese cuisine at Twentynine Restaurant.

Elegant 4-Star Rooms
Enjoy well-equipped rooms with flat-screen TVs, air conditioning, and luxurious bathrooms. Benefit from free internet access and a work desk in each room.

Convenient Location
Located in the heart of Hounslow and a short drive from Heathrow Airport, our hotel offers easy access to transportation, including Hounslow Central Underground Station.

Book now to experience a blend of sophistication and comfort at The Continental Hotel.

Important information:

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.7
Based on 1654 reviews
Cleanliness: 4.6
Service: 8.06
Location: 8.6
Room Quality: 5.56
Amenities: 6.59
Value for Money: 6.55
Food and Beverage: 6.6
Overall Experience: 7.07
A
Aoife • solo_traveller • ie
2
Pros:

The front desk staff were lovely and the bed was comfy

Cons:

We were given a key to the wrong room and accidentally walked in on someone in their room as we were told it was ours. The receptionist for the pool was very unfriendly, and there was a poop in the pool.

2026-07-25 • via Nuitee
S
simon • solo_traveller • gb
7
Over-priced, overly hot
Pros:

A superb bed mattress.
Staff very professional, friendly.

Cons:

In a heatwave all rooms should have all rooms air condition actively on. The hotel has a particularly complex system difficult to manage consequently the room was excessively hot on entering and got hotter throughout the night. This made it impossible to sleep and made me ill with heat, difficulty breathing, affected my asthma, lack of sleep. This is serious in a heatwave the building was overly hot.

2026-07-24 • via Nuitee
R
Rigden • couple • gb
1
Terrible
Pros:

I didn’t like anything

Cons:

Then room was filthy and there was thick mould all over the curtains and we got a full refund and left

2026-07-24 • via Nuitee
S
Steve • extended_group • gb
1
Awful, did not stay.
Pros:

Nothing… staff nice on reception.

Cons:

Awful, room not cleaned, both of them, both toilets not flushed so you can imagine what was in there, pee on toilet seat. Went straight back down and received a refund and moved to another hotel, did not even stay there, terrible. Only good thing was the staff on reception were nice.

2026-07-24 • via Nuitee
D
Daniel • family_with_children • gb
10
2026-07-24 • via Nuitee
O
Owen • solo_traveller • gb
7
2026-07-23 • via Nuitee
M
Merveille • solo_traveller • gb
6
It was peaceful at the Spa area .
Pros:

I love just the spa area

Cons:

The lightening in the room. Some lights were not working.

2026-07-23 • via Nuitee
K
Khawar • solo_traveller • ch
8
Loved food in the restaurant. and the staff were great.
Pros:

Access to the fitness facilities. Food was really good. Staff were fantastic

Cons:

It was a disappointment compared to the web site . Sauna was out of action

2026-07-23 • via Nuitee
C
Christopher • solo_traveller • gb
1
2026-07-22 • via Nuitee
L
Lewis • solo_traveller • gb
7
Pros:

Spa

2026-07-22 • via Nuitee
C
chandan • couple • gb
10
2026-07-20 • via Nuitee
J
Jennyfer • solo_traveller • gb
5
2026-07-20 • via Nuitee
E
Erika • extended_group • gb
3
Jó lett volna ha ki tudjuk nyitni az ablakot!
Pros:

Jó megközelíthetôség! Metró a közelben.
Hűtő a szobàban.

Cons:

Büdös volt a fürdő!
Gondolom a lefolyó miatt!
Túl meleg volt a szoba.

2026-07-19 • via Nuitee
R
Ravi • solo_traveller • gb
4
2026-07-18 • via Nuitee
M
Martin • solo_traveller • gb
8
An aircon room, comfy bed and swimming pool - ideal in a heatwave and excellent value at just £92!
Pros:

In a heatwave, the ideal hotel will have air conditioned rooms and a swimming pool to relax and cool off. To provide this for £92 in a location within easy reach of Heathrow and reasonably easy reach of central London is very good value.

Cons:

The control on the air conditioning did not allow for a temperature below what the control said was 16C. I wanted something cooler than what I experienced. Given that 16C is fully five degrees below 'room temperature', you would expect 16C to be low enough, so perhaps the reading was not accurate but I think the default range of settings available should be wider. With the swimming pool, it is part of a range of facilities attached to Gold's Gym which are superb overall, but the chlorine levels in the pool were higher than I have experienced for many years, and that had a negative impact on my breathing while swimming.

2026-07-17 • via Nuitee
O
Olia • family_with_children • gb
6
2026-07-15 • via Nuitee
A
Audrey • couple • gb
1
2026-07-14 • via Nuitee
J
John • solo_traveller • gb
1
Hotel Nightmares!
Cons:

DON'T STAY AT THIS HOTEL!

We drove nearly three hours for our 2:00 pm check-in, only to be told our booking had been cancelled because the air conditioning wasn't working. An email had been sent at 11:50 am—far too late, as we were already on the road.

The staff showed little empathy and simply told us to contact Booking.com. After seeing the hotel, I think we dodged a bullet. The reception smelled unpleasant, the public toilets had tiles hanging off the walls, and the overall condition was nowhere near the four-star standard advertised. The photos on Booking.com did not reflect reality.

Thankfully, we found a room at the Crown Hotel in Chertsey, where the staff were fantastic and even upgraded us.

Booking.com resolved the issue well, but based on my experience I would never stay at the Continental Hotel and would not recommend it to anyone.

2026-07-13 • via Nuitee
M
Mannat • couple • gb
10
Pros:

Best

Cons:

Best

2026-07-12 • via Nuitee
A
Aden • solo_traveller • gb
10
Pros:

Location

Cons:

N/A

2026-07-11 • via Nuitee