The Continental Hotel and Spa, Heathrow

Hotels
6.7 (1701 reviews)
29-31 Lampton Road, Hounslow , Hounslow , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location near metro
Pool and spa available
Cons:
Cleanliness issues
Poor communication
Limited amenities

Categories

Cleanliness
4.6
Many complaints about cleanliness including dirty linens and unclean rooms.
Service
8.06
Generally friendly staff but slow communication regarding issues.
Location
8.6
Convenient for transport with easy access to metro.
Room Quality
5.56
Rooms described as small and not as advertised, with some cleanliness issues.
Amenities
6.59
Limited amenities and some non-functioning facilities.
Value for Money
6.55
Mixed feelings on value given the condition and service quality.
Food and Beverage
6.6
Restaurant nearby was convenient but food options seemed limited.
Overall Experience
7.07
Mixed reviews, potential for improvement in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:17

Property Description

The Continental Hotel invites you to indulge in luxury and convenience during your stay.

Modern Leisure Centre and Stylish Restaurant
Discover our leisure centre with Gold's Gym, offering various facilities from swimming pool to fitness suite. Relish in North Indian, South Indian, and Indo-Chinese cuisine at Twentynine Restaurant.

Elegant 4-Star Rooms
Enjoy well-equipped rooms with flat-screen TVs, air conditioning, and luxurious bathrooms. Benefit from free internet access and a work desk in each room.

Convenient Location
Located in the heart of Hounslow and a short drive from Heathrow Airport, our hotel offers easy access to transportation, including Hounslow Central Underground Station.

Book now to experience a blend of sophistication and comfort at The Continental Hotel.

Important information:

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

6.7
Based on 1701 reviews
Cleanliness: 4.6
Service: 8.06
Location: 8.6
Room Quality: 5.56
Amenities: 6.59
Value for Money: 6.55
Food and Beverage: 6.6
Overall Experience: 7.07
M
Manar couple gb
7
2026-08-08 via Nuitee
A
Ashraf couple gb
3
Disappointing/ expansive
Pros:

Big room

Cons:

Food

2026-08-08 via Nuitee
S
Suhan couple gb
8
Stuff for good Hotel was fantastic no problems
Pros:

Good staff and clean

Cons:

Main road

2026-08-07 via Nuitee
T
Tremayne couple gb
7
2026-08-06 via Nuitee
C
Cleopatra solo_traveller gb
6
2026-08-06 via Nuitee
Микола solo_traveller ua
8
2026-08-05 via Nuitee
J
Joseph family_with_children gb
8
The room disappointed, but the spa aspects did not.
Pros:

The staff were Tcourteous and helpful, particularly Rash, who went out of his way to try to fix a problem over the lack of electric power for the TV and the kettle.

The swimming pool and th jacuzzi were great and the changing rooms and showers were very clean

Cons:

One of the pillows was the lumpiest I have ever experienced and was frankly a disgrace for a 4-star hotel.

There was no electric power for the TV and the kettle.

2026-08-05 via Nuitee
A
Amit couple in
10
It was good experience, hotel seems a budget hotel with all facilities, thanks to Kashish for going extra in taking care
Pros:

Staff is so humble,
Especially Jaspreet and Kashish

Cons:

Nothing

2026-08-05 via Nuitee
S
Suetanya couple gb
1
2026-08-04 via Nuitee
H
Harpreet solo_traveller gb
10
2026-08-04 via Nuitee
J
Jared couple gb
5
2026-08-03 via Nuitee
L
Laiqa couple gb
1
2026-08-03 via Nuitee
R
Robert solo_traveller gb
9
2026-08-02 via Nuitee
R
Robert solo_traveller gb
8
2026-08-02 via Nuitee
W
William marcus couple gb
1
Bad service
Pros:

My room was flipped upside down / mattress ripped and furnitures upside down ,dirty towels and food garbage on the floor and the and the staff didn’t know it wasn’t cleaned for a week

2026-08-02 via Nuitee
A
Aoife solo_traveller ie
2
Pros:

The front desk staff were lovely and the bed was comfy

Cons:

We were given a key to the wrong room and accidentally walked in on someone in their room as we were told it was ours. The receptionist for the pool was very unfriendly, and there was a poop in the pool.

2026-07-25 via Nuitee
S
simon solo_traveller gb
7
Over-priced, overly hot
Pros:

A superb bed mattress.
Staff very professional, friendly.

Cons:

In a heatwave all rooms should have all rooms air condition actively on. The hotel has a particularly complex system difficult to manage consequently the room was excessively hot on entering and got hotter throughout the night. This made it impossible to sleep and made me ill with heat, difficulty breathing, affected my asthma, lack of sleep. This is serious in a heatwave the building was overly hot.

2026-07-24 via Nuitee
R
Rigden couple gb
1
Terrible
Pros:

I didn’t like anything

Cons:

Then room was filthy and there was thick mould all over the curtains and we got a full refund and left

2026-07-24 via Nuitee
S
Steve extended_group gb
1
Awful, did not stay.
Pros:

Nothing… staff nice on reception.

Cons:

Awful, room not cleaned, both of them, both toilets not flushed so you can imagine what was in there, pee on toilet seat. Went straight back down and received a refund and moved to another hotel, did not even stay there, terrible. Only good thing was the staff on reception were nice.

2026-07-24 via Nuitee
D
Daniel family_with_children gb
10
2026-07-24 via Nuitee