Hesperia Andorra

Hotels
8.1 (6819 reviews)
Avinguda Prat Gran 3-5. Escaldes-Engordany , Andorra la Vella , ad

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Centrally located
Clean rooms
Friendly staff
Good breakfast
Cons:
High prices
Outdated facilities
Issues with noise
Limited parking

Categories

Cleanliness
7.93
Clean and spacious room mentioned, but concerns about outdated facilities.
Service
8.8
Most reviews noted friendly staff, though there were some reports of passive-aggressive behavior.
Location
9.14
Numerous reviews praised the central location.
Room Quality
7.69
Some rooms reported issues like noise and outdated features.
Amenities
7.32
Negative sentiments regarding charges for pool access and issues with breakfast options.
Value for Money
7.78
Reports of high prices compared to quality, especially for amenities.
Food and Beverage
7.83
Mixed reviews; some enjoyed the breakfast, others had negative experiences with dinner.
Overall Experience
8.3
Overall a good experience with several positives but notable issues as well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:56

Property Description

Luxurious Accommodation

Experience modern comfort at Hotel Fenix with air-conditioned rooms equipped with 32-inch flat-screen TVs, hydromassage baths, and soundproofing for a peaceful stay.

Wellness Oasis

Indulge in relaxation at our wellness area featuring a terrace with stunning views, an indoor pool, sauna, and a business center. Unwind and rejuvenate during your stay.

Culinary Delights

Savor local cuisine at Kronos Restaurant while enjoying splendid town views. Treat yourself to tapas at the Lobby bar or grab a drink at the unique RoofTop Van for a memorable experience.

Book your stay at Hotel Fenix now for a perfect blend of luxury, relaxation, and culinary delights.

Important information:

From April 24, 2024, the Wellness area will remain open from 10:00 to 22:00 (last entry at 22:00)

Book subject to availability directly at the Hesperia Andorra hotel reception (Admission with supplement).
Pets are allowed upon request, up to 20 kg. Supplements apply. Please check the hotel’s pet policy prior to arrival.
There is an additional charge to use the spa:
Adult: EUR 7
Child aged 5–16 years: EUR 4

Please note that a maximum of 2 pets is allowed per booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
When booking half board, note that drinks are not included.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IBZ

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 22 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 6819 reviews
Cleanliness: 7.93
Service: 8.8
Location: 9.14
Room Quality: 7.69
Amenities: 7.32
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 8.3
R
Robert • couple • gb
8
All in all, a lovely experience.
Pros:

A lovely experience.
The staff were so friendly, helpful and couldn’t do anymore for us.
The location is great, next to everything and with a direct bus route outside.
The breakfast was so good, such an amazing selection.
Bed was perfect. Never slept better when travelling I don’t think. The rooms are large, quiet and clean.

Cons:

It is lacking a few basics. It would have been nice to have had a kettle or some tea making facilities in the room.
The soap in the shower ran out day 4 and it wasn’t replaced the rest of the week we were there.
The room got very hot, and there was no air conditioning (and if there was ours definitely wasn’t working, only pumped out hot air) and no fan.
The room is a little dated.
You have to pay €14 to use the pool… which is a small basic pool and not much else.

2026-05-23 • via Nuitee
M
Monica • couple • es
10
2026-05-23 • via Nuitee
M
Manuel • solo_traveller • es
10
Cons:

Una mica antic el mobiliari i el bany

2026-05-21 • via Nuitee
J
JUAN ANTONIO • couple • es
8
Pros:

La localización

2026-05-20 • via Nuitee
D
DeLarry • solo_traveller • be
7
Renovatie noodzakelijk !
Pros:

Zeer goede ligging.
Goed ontbijt.
Goed vriendelijk personeel.
Zeer proper.

Cons:

Inrichting verouderd en dringend renovatie van alles noodzakelijk.
Zowel kamers als gemeenschappelijke plaatsen.
Kamer bar niet gevuld.
Geen 4 **** waardig.
Voor die prijs mag het in orde zijn.

2026-05-19 • via Nuitee
V
veronique • solo_traveller • fr
9
Très bien
Pros:

Propreté, serviabilité du personnel

Cons:

Rien

2026-05-18 • via Nuitee
F
FRANCISCO • family_with_children • es
7
Personal excepcional, excepto en recepción.
Pros:

Personal de restaurante y mantenimiento de habitaciones ha sido encantador.

Cons:

El personal de recepción destaca por ser bastante desagradable.

2026-05-18 • via Nuitee
D
Daniel Vecchione • solo_traveller • ar
10
Pros:

Ubicación
Servicio

2026-05-18 • via Nuitee
L
Laura • couple • es
7
2026-05-17 • via Nuitee
C
CONCEPCION • couple • es
9
2026-05-17 • via Nuitee
D
de broche des combes • couple • fr
9
2026-05-17 • via Nuitee
R
Rocio • extended_group • es
7
2026-05-16 • via Nuitee
B
Bernard • extended_group • fr
10
Séjour de grande classe dans un lieu de grande valeur.
Pros:

Comme à l’accoutumée, cet établissement est digne des notes obtenues: c’est un grand et bel établissement. Nous reviendrons.

Cons:

/

2026-05-15 • via Nuitee
T
Thierry • solo_traveller • fr
8
2026-05-15 • via Nuitee
M
Marimar • couple • es
10
Pros:

Todo

Cons:

Nada

2026-05-14 • via Nuitee
L
Lucrecia • couple • es
9
2026-05-14 • via Nuitee
G
Gemma • couple • es
2
2026-05-13 • via Nuitee
G
Gemma • couple • es
3
2026-05-13 • via Nuitee
I
Irene • solo_traveller • es
9
2026-05-12 • via Nuitee
D
denis • solo_traveller • fr
9
Pros:

Repas, grande chambre

Cons:

Chambre pas assez insonorisée...du coup bruits extérieurs comme si c'était dans la chambre.

2026-05-12 • via Nuitee