SureStay Plus Hotel by Best Western Billings

Hotels
•
SureStay Plus Hotel by Best Western
9 (938 reviews)
3040 King Avenue West , Billings , us
+14062949090

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Dirty rooms
Inoperable amenities
Long check-in times

Categories

Cleanliness
7.83
Several reviews mention dirty rooms and maintenance issues, indicating poor cleanliness.
Service
9.8
Friendly staff and seamless check-in process were highlighted positively.
Location
9.84
Good location was consistently mentioned, contributing positively to the stay.
Room Quality
8.79
Rooms were described as clean but had some issues with worn mattresses.
Amenities
7.82
The hot tub was inoperable, which disappointed guests.
Value for Money
9.78
Decent place for the price according to multiple reviews.
Food and Beverage
9.33
Breakfast received positive mentions for quality and service.
Overall Experience
8.8
General satisfaction expressed, but some negative mentions regarding cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:25

Property Description

Indulge in Comfort and Convenience

Relaxation at Your Fingertips
Unwind in our indoor pool and hot tub, or break a sweat in the well-equipped gym. Our laundry facilities ensure you stay fresh throughout your stay.

Modern Amenities for a Pleasant Stay
Enjoy spacious rooms with a 49-inch flat-screen TV and complimentary Wi-Fi. Each room features a fridge, microwave, and coffee/tea making facilities for your convenience.

Convenient Business and Leisure Services
Benefit from our 24-hour reception and business center with fax and photocopying services. Explore nearby attractions like ZooMontana and Custer Battlefield/Little Bighorn Battlefield National Monument.

Ready to experience comfort and convenience? Book your stay at SureStay Plus Hotel by Best Western Billings now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

9
Based on 938 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.84
Room Quality: 8.79
Amenities: 7.82
Value for Money: 9.78
Food and Beverage: 9.33
Overall Experience: 8.8
T
Timothy • couple • us
10
Comfortable place to stay, with a great breakfast.
Pros:

Breakfast was awesome! Bedroom was clean, comfy and a very comfortable feeling.

Cons:

Elevator was a bit squeaky since our room was right across the way. Other than that, no complaints.

2026-07-03 • via Nuitee
C
Courtney • couple • us
10
2026-07-02 • via Nuitee
M
Mike • couple • us
8
2026-07-01 • via Nuitee
D
davidtZ8375HM • Business
10
Great hotel for my work trip!
Pros:

Was here for a work trip. Front Desk Erin was super nice and helpful. I think I was third in-line but it moved efficiently. I checked out the pool, a little dated but seemed very clean. Rooms looked recently updated and were actually quite spacious. Only thing to note is that there was construction in the lobby but I think its due to a update.

2026-06-25 • via Tripadvisor
M
Mkw082512 • Family • Vermilion, Alberta
2
If You Can See the Bottom, You're Having Better Luck Than We Did
Pros:

We booked this hotel for the pool after a long drive from Canada, but the pool was cloudy and unusable. Staff added chemicals, without testing the water, while we and our children were present, making the air difficult to breathe, and we had to leave the area. There were bandaids (yes plural) floating in the pool as well. Despite this poor effort to fix anything, the pool remained unusable the next day. When we asked about a resolution, we were told we already had a good rate. There was no follow-up, and when we called again, the conversation ended abruptly. We were deeply disappointed, especially since the pool was our reason for booking.

2026-06-23 • via Tripadvisor
P
Pavlo • solo_traveller • ua
9
2026-06-23 • via Nuitee
P
Peggy • couple • us
9
We stay here whenever we visit Billings because of the location and cleanliness.
Pros:

Very clean and updated. A good west end location.

2026-06-23 • via Nuitee
B
Backward • solo_traveller • us
10
2026-06-21 • via Nuitee
C
Cory • couple • us
10
2026-06-18 • via Nuitee
S
Sandra • family_with_children • us
8
Pros:

Location and price

2026-06-18 • via Nuitee
B
Buzzell • family_with_children • us
6
2026-06-18 • via Nuitee
R
Robert • family_with_children • us
10
Love this hotel
Pros:

The breakfast was good room was clean and comfortable

Cons:

Nothing

2026-06-17 • via Nuitee
C
Cole • couple • us
7
It was "ok". Poor customer service
Cons:

The front desk staff was aggressive and, in my opinion, rude. Want repeat business? Be courteous to your PAYING customer. I booked the reservation thru Booking.com and not directly thru the hotel. The desk person did not like that. Somewhere along the line, someone inverted my name in their system (my last name was listed as my first name, and my first name was listed as my last name). The desk person could not find my reservation in their system. Of course, according to them, this was my fault. I tried to give them my rewards number and received a lecture that since I did not book directly with the hotel that I WOULD NOT be receiving any rewards points. Ok. All that info delivered by a desk clerk with an attitude. Well guess what? I had been driving 11 hours on a super windy day to get to your fine establishment and the "welcome" (with the attitude) was not appreciated. Result: I will take my money and stay with one of your competitors. Your attitude = lost revenue. Let that sink in. When we left (the next day), I made the mistake of asking for a printed receipt for my expense report. I was told in no uncertain terms that a receipt would be provided by Booking.com and NOT the hotel. My bad. I should have known better than to ask for a receipt. Nope, will not be staying here again. All that may be hotel policy. But HOW YOU SAY THINGS AND YOUR TONE OF VOICE MATTERS. Get these people some customer service training.

2026-06-15 • via Nuitee
T
Tavy • solo_traveller • us
5
Pros:

Nice room

Cons:

Snotty rude staff

2026-06-15 • via Nuitee
J
Junge • solo_traveller • us
3
I was disappointed this time.
Pros:

I like the location.

Cons:

The refrigerator in the room was extremely loud making it difficult to sleep.

2026-06-15 • via Nuitee
E
Emelie • family_with_children • us
7
Pros:

I love the concentric of the property. The staff is super friendly.

Cons:

I was a bit disappointed that with all the upgrades to the lobby and dinning that the room had cracked sinks, rips in shower curtain. Also walking into a clean room we had hair in the bathroom sink, tub and counter.

2026-06-14 • via Nuitee
T
Terria • couple • us
10
2026-06-13 • via Nuitee
J
June • couple • us
5
2026-06-10 • via Nuitee
1
140dennisn • Couples • Georgetown, Kentucky
10
A gem among Best Western properties!
Pros:

Super clean, modern hotel with awesome staff and indoor pool and hot tub.This property which is a Best Western subsidiary is a gem among other maybe not so great BW properties. Highly recommended and a super value for the money. The desk staff were super warm and inviting.

2026-06-08 • via Tripadvisor
D
Diego • solo_traveller • us
10
Pros:

Todo muy limpio , personal muy amable , hubicacion muy cerca de muchos lugares de interés

2026-06-07 • via Nuitee