SureStay Plus Hotel by Best Western Billings

Hotels
•
SureStay Plus Hotel by Best Western
8.1 (754 reviews)
3040 King Avenue West , Billings , US
+1 406-294-9090

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Consistently praised breakfast (plentiful, many options, good coffee)
Clean and spacious rooms
Friendly and accommodating staff
Convenient location near dining and shopping
Good fitness center
Cons:
Hot tub chemical issue and unsatisfactory front desk explanation
Noise from other guests (thin soundproofing)
Only one elevator for a large hotel
Pool described as dated

Categories

Cleanliness
9
Multiple guests described rooms as spotlessly clean and the pool as clean; cleanliness was consistently praised.
Service
7.8
Staff generally described as friendly and accommodating (several mentions by name), though there was at least one complaint about the front desk providing a dishonest explanation about the hot tub treatment.
Location
9
Several reviews mention the hotel's convenient location close to restaurants, shopping and easy access — consistently positive.
Room Quality
8.6
Rooms noted as spacious, recently updated, comfortable beds and good seating areas; occasional noise from other guests and a squeaky elevator noted but room quality was generally strong.
Amenities
6
Mixed amenities: fitness center praised, but pool described as dated, hot tub had chemical issues and there is only one elevator for a large hotel — notable negatives here.
Value for Money
8
Several guests called it exceptional value and would stay again, though one comment questioned breakfast value given a $140 nightly rate — overall positive value perception.
Food and Beverage
8.4
Breakfast repeatedly praised as wonderful, plentiful, with many options and good coffee; a few minor suggestions (more fruit) but overall strong F&B sentiment.
Overall Experience
8
Most guests highly recommended the hotel, citing friendly staff, comfortable rooms and good breakfast; a few service/amenity issues tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Indulge in Comfort and Convenience

Relaxation at Your Fingertips
Unwind in our indoor pool and hot tub, or break a sweat in the well-equipped gym. Our laundry facilities ensure you stay fresh throughout your stay.

Modern Amenities for a Pleasant Stay
Enjoy spacious rooms with a 49-inch flat-screen TV and complimentary Wi-Fi. Each room features a fridge, microwave, and coffee/tea making facilities for your convenience.

Convenient Business and Leisure Services
Benefit from our 24-hour reception and business center with fax and photocopying services. Explore nearby attractions like ZooMontana and Custer Battlefield/Little Bighorn Battlefield National Monument.

Ready to experience comfort and convenience? Book your stay at SureStay Plus Hotel by Best Western Billings now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIL

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 754 reviews
Cleanliness: 9
Service: 7.8
Location: 9
Room Quality: 8.6
Amenities: 6
Value for Money: 8
Food and Beverage: 8.4
Overall Experience: 8
E
Elizabeth • couple • us
8
2026-10-15 • via Nuitee
D
Don • solo_traveller • us
9
2026-10-11 • via Nuitee
C
charlie • couple • us
5
2026-09-19 • via Nuitee
T
Tia • solo_traveller • us
8
Great overall.
Pros:

Breakfast was good but average for the 140 a night. Too much milk or water in the eggs .

Cons:

Too much chemicals in the hot tub. Easy to fix but when the desk person was told he came up with a lie on the spot. He said it was just treated right before I got in but I had seen other people in there for quite a while before I got there.

2026-09-13 • via Nuitee
J
John • couple • us
10
2026-09-02 • via Nuitee
M
Michelle • couple • us
10
2026-08-26 • via Nuitee
B
Brian • family_with_children • us
10
Very happy and exceptional value! Would stay again!
Pros:

Rooms were very clean and quiet. Breakfast was wonderful and had a lot of options. Staff kept all food stocked and ready and tables promptly wiped down

2026-08-25 • via Nuitee
R
Renee • solo_traveller • us
7
2026-08-10 • via Nuitee
R
Robert • couple • us
10
Great staff and pleasant.
Pros:

Breakfast and hospitality

2026-08-09 • via Nuitee
D
Debra • family_with_children • us
4
Alright
Pros:

The staff were super nice

Cons:

We had to leave at 3am because the people that we’re staying above us were super loud. I called the front desk and complained. The front desk did talk with them but they were still loud all night.

2026-08-04 • via Nuitee
B
Brooke • solo_traveller • us
8
2026-08-03 • via Nuitee
C
Chuck • couple • us
9
Previous experience with this property made us choose it again for our stay in Billings.
Pros:

Clean and spacious room. Have stayed here before and will stay here again. Close to the Santera Mexican restaurant.

Cons:

No issues.

2026-08-03 • via Nuitee
F
Freedom55887913708 • Solo travel
10
Perfect spot for an unexpected extra night in Billings.
Pros:

Due to a flight cancelation I needed a place to stay overnight in Billings, after a beautiful weekend in Fishtail.
Fishtail is hard to beat but the location of this hotel was perfect, easy access and close to many good spots to dine.
My room was huge, and spotlessly clean. The bed was very comfortable and the hotel was quiet so I enjoyed a lovely rest.
Breakfast was plentiful, many choices and steaming hot coffee was on point for this coffee snob.
Headed to the fitness center where there was high quality equipment, just enough to get a decent work out in.
Staff could not be more friendly and accommodating.
They made what could have been a grumpy traveler feel at home for an extra night.
Highly recommended.

2026-07-20 • via Tripadvisor
T
Thomas R • couple • us
10
2026-07-18 • via Nuitee
9
983laviam • Couples
8
I would stay here again
Pros:

I would stay here again! My husband and I got a king and a queen in the room due to an upgrade, (we didn’t use both). The room was spacious . I liked the longer luggage bench, the coffee table and seating area.
The pool was clean and just the right temperature.
Breakfast was good, with fruit, hot meat and eggs.
Only downside was that there was only one elevator for this large hotel. I was able to use the stairs for third floor room, but it would have been hard for the older couples, and those with kiddos to manage.

2026-07-11 • via Tripadvisor
L
Laura • family_with_children • us
9
Clean, friendly staff. Will stay again.
Pros:

The breakfast was awesome. Very helpful and friendly staff. Enjoyed our stay.

2026-07-09 • via Nuitee
C
Clark • extended_group • us
10
Pros:

Everything was excellent!

Cons:

Great service, staff, room, location

2026-07-09 • via Nuitee
A
Alice • family_with_children • us
10
I have stayed there several times and have never been disappointed.
Pros:

The gentleman did an awesome job on the breakfast
Location perfect for restaurants, shopping and easy in and out

Cons:

Absolutely nothing

2026-07-07 • via Nuitee
R
RICK • solo_traveller • us
9
Pros:

Like to see more fruits. Strawberries on pancakes.

Cons:

Everything is fine.

2026-07-06 • via Nuitee
T
Timothy • couple • us
10
Comfortable place to stay, with a great breakfast.
Pros:

Breakfast was awesome! Bedroom was clean, comfy and a very comfortable feeling.

Cons:

Elevator was a bit squeaky since our room was right across the way. Other than that, no complaints.

2026-07-03 • via Nuitee