Quest Sanctuary Lakes

Hotels
•
Quest Apartment Hotels
8.8 (799 reviews)
9 Greg Norman Drive , Point Cook , au
+61 3 9394 2100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Clean and comfortable accommodations
Friendly and helpful staff
Cons:
Issues with cleanliness
Some amenities not properly maintained

Categories

Cleanliness
8.55
Clean towels and clean apartment, but some reviews noted slightly dated and not 100% clean.
Service
9.15
Staff were very friendly and helpful, contributing positively to the experience.
Location
9.25
Fabulous location on the golf course, very quiet, and convenient to shops.
Room Quality
8.75
Comfortable and spacious rooms, but some issues noted with the TV and furniture.
Amenities
8.75
Gym/pool facilities were fantastic but some dirty items were found in the fridge.
Value for Money
8.95
Excellent value for the spacious accommodations and comfort provided.
Food and Beverage
8.25
Breakfast availability was not clear; additional items like milk had to be purchased.
Overall Experience
8.75
Overall a pleasant stay with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:01

Property Description

Golf Course Views and Luxury Living
Experience the beauty of Quest Sanctuary Lakes, surrounded by a Greg Norman-designed golf course. Enjoy private balconies with stunning views over the course or lake from our spacious two-storey townhouse apartments.

Resort Facilities and Relaxation
Guests have complimentary access to Sanctuary Lakes Resort, offering an indoor pool, hot tub, sauna, fitness centre, and tennis court just 200 metres away. Unwind and make the most of your stay with these fantastic amenities.

Convenient Location and Accessibility
Located just a short drive from Melbourne's West Gate Bridge, Quest Sanctuary Lakes provides easy access to Tullamarine and Avalon airports. Book your stay now and indulge in luxury and relaxation at our premier property.

Important information:

Please note that there is a 1.32% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 2.25% charge when you pay with American Express credit card.
Please note that there is a 2.93% charge when you pay with Diners Club credit card.

Please note housekeeping service is not included on Sundays or Public Holidays.

Please note that the swimming pool, fitness center, sauna, and recreation club will be temporarily closed for renovation from 3 July 2026 to 21 September 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Fitness center is closed from 2026-09-21 until 2026-07-13
Swimming pool: Closed from Fri, Jul 3, 2026 until Mon, Sep 21, 2026
Spa/wellness center is closed from 2026-09-21 until 2026-07-03
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.8
Based on 799 reviews
Cleanliness: 8.55
Service: 9.15
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.95
Food and Beverage: 8.25
Overall Experience: 8.75
K
Kiptoo • couple • au
8
2026-07-25 • via Nuitee
J
Jeremy • family_with_children • au
8
2026-07-21 • via Nuitee
M
Mikhael • family_with_children • au
5
Pros:

My family and I have stayed a few times over the past few years as it’s close to family.
Being large enough and being close is why we keep coming back.

Cons:

The house wasn’t clean there was dust and dirt all over.
The railings were sticky and the overall feel just didn’t hit the usual standard.

2026-07-20 • via Nuitee
S
sarah • solo_traveller • au
7
2026-07-19 • via Nuitee
D
Dylan • couple • au
8
Pros:

Staff were very accommodating and helpful.

2026-07-19 • via Nuitee
I
Ingram • family_with_children • au
7
2026-07-17 • via Nuitee
D
debbie • family_with_children • au
9
2026-07-13 • via Nuitee
S
Stephen • couple • au
8
I'll go back!
Pros:

Great location, off the main roads. Unit was very clean.

Cons:

Heating was a bit hit and miss.

2026-07-13 • via Nuitee
S
Samantha • solo_traveller • au
9
2026-07-12 • via Nuitee
V
Vicki • solo_traveller • au
8
2026-07-07 • via Nuitee
C
customflow • NONE • Hoppers Crossing, Greater Melbourne, Victoria
8
happy
Pros:

very happy with the recent stay, room was clean and tidy. staff were extra helpful and even went out of their way.

2026-07-03 • via Tripadvisor
J
Jack • solo_traveller • au
10
2026-06-29 • via Nuitee
C
Colin Ash • solo_traveller • au
9
2026-06-21 • via Nuitee
A
Anninka • solo_traveller • au
10
2026-06-17 • via Nuitee
S
Sam • couple • au
1
Cons:

Couch and carpet needs to be steam cleaned

2026-06-13 • via Nuitee
S
Sue • family_with_children • au
9
2026-06-11 • via Nuitee
J
judeandwolf • Business • Colonel Light Gardens, Greater Adelaide, South Australia
10
Great Units in a convenient location
Pros:

I stayed for 5 nights whilst holding a trade stand at the Werribee Equestrian Centre. It was a quick 15 min drive and there are plenty of shops and restaurants available in the area just a short 5 min drive away. The Front door is very heavy - so don't forget to keep your card on you if you pop outside! I was happy with the apartment.

2026-06-10 • via Tripadvisor
S
steven • family_with_children • au
7
2026-06-08 • via Nuitee
M
Makaela • couple • au
9
2026-05-20 • via Nuitee
W
Wendy • couple • au
8
Pros:

Convenient position for an occasion we attended.

Cons:

Pillows only 1 spare pillow too thin and the ones on bed two high and not high enough

2026-05-17 • via Nuitee