Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location / céntrico / buena ubicación
Spacious, comfortable rooms and beds
Positive mentions of breakfast and restaurant food
Good views and appreciated heating
Cons:
Reception/service issues and lack of assistance (notably after car incident)
Parking problems (far, uncovered, limited/precario)
Maintenance and facility wear (doors scratched, elevators narrow, poor upkeep)
Pool restricted to adults; limited common/lobby areas
Shower/bath quality issues and high room temperature without regulation
Breakfast described as limited/repetitive

Categories

Cleanliness
8.4
Generally clean: several guests explicitly note very clean bathrooms and tidy rooms, though others report worn fixtures and lack of maintenance in some areas.
Service
6
Mixed to negative: multiple complaints about reception (lack of empathy, inattentive check-in) and poor handling of a car-damage/compensation issue; housekeeping and guards are noted as friendly.
Location
9.4
Strong positive sentiment: repeatedly praised as central and conveniently located; many guests highlight the location and views as a main pro.
Room Quality
8.6
Rooms are frequently described as spacious and comfortable with good beds, though some guests mention poor decor, shower problems and high temperature without easy regulation.
Amenities
6.5
Negative aspects noted: parking is inadequate (far/uncovered/precario), limited common areas or lobby space, pool restricted to adults and general lack of upkeep.
Value for Money
6.3
Perceived as low by some guests: expectations for a higher-rated property not met for families; unresolved billing/compensation issues also harm perceived value.
Food and Beverage
8.4
Generally positive: breakfast and restaurant meals receive praise, though breakfast is described by some as limited and repetitive.
Overall Experience
8.8
Mixed but leaning positive: strong location and comfortable rooms boost overall impressions, while service shortcomings and maintenance issues reduce satisfaction for several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:22

Property Description

Location and Amenities
The remodeled Enjoy Pucón Hotel boasts the prime spot in the city, nestled on the beachfront and at the heart of Pucón. Guests can indulge in the modern spa, gym, pub-restaurant, and even try their luck at the casino. The outdoor heated family pool and semi-sports pool offer relaxation and fun for all.

Scenic Views and Modern Comfort
Most rooms at Enjoy Pucón Hotel offer stunning vistas of the lake or Villarrica volcano. The spacious and contemporary rooms are equipped with cable TV, wifi, air conditioning, and more, ensuring a comfortable stay for all guests.

Local Attractions and Experiences
Adjacent to the hotel lies Enjoy Pucón Casino, while our dedicated staff can guide you to explore the best of Pucón. From wilderness tours to adventure activities like kayaking and volcano tours, there's something for everyone to enjoy.

Book your stay at Enjoy Pucón Hotel for an unforgettable experience!

Important information:

All reservations must be guaranteed with a valid Credit Card: Visa, Master Card, Diners Club or American Express. As a guarantee of the reservation, the hotel could apply a withholding -not a charge- 10 days prior to the check-in corresponding to the first night of stay plus tax. Foreigners not resident in Chili are exempt from taxes. This retention will only be effective in case the person does not show up or cancels his / her stay outside the established period. The retention is released once the passenger arrives at the hotel.

Use of the Gym: The minimum age to enter the gym facilities is 14 years old. In such cases, the minor must have the express written authorization of whoever has representation and/or guardianship of the minor and must always be accompanied by an adult who is responsible for him/her at all times.
Use of the SPA is for people over 18 years of age.

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

A child up to 8 years old is allowed to share a bed with their parents.

Use of the SPA is only for those over 18 years of age. Use of the SPA's Heated Pool requires prior reservation.Guests under the age of 18 can only check in with a parent or official guardian.
Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Jul 30, 2026 until Tue, Dec 15, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZCO

Location

Guest Reviews

7.8
Based on 2644 reviews
Cleanliness: 8.4
Service: 6
Location: 9.4
Room Quality: 8.6
Amenities: 6.5
Value for Money: 6.3
Food and Beverage: 8.4
Overall Experience: 8.8
C
Constanza • couple • cl
10
2026-10-17 • via Nuitee
O
Oscar • family_with_children • cl
10
Pros:

La comodidad del lugar y ubicación es excelente, muy céntrico de todo

Cons:

La ducha, debiese haber un cierre para evitar que se salga el agua hacia el baño, todo lo demás excelente

2026-10-17 • via Nuitee
L
lore.gonzalemu • couple • cl
5
Me escapé con mi marido por el finde largo, íbamos con mucha expectativa, pero no se cumplieron
Pros:

La ubicación es lo mejor del hotel

Cons:

Le falta mucho mantenimiento en general a las zonas comunes, y capacitación al personal, sobretodo el de recepción.

2026-10-16 • via Nuitee
P
Patricia • family_with_children • cl
10
Momento, maravilloso!
Pros:

El desayuno muy completo...el restaurant, maravilloso.
La habitación, era cómoda.

2026-10-16 • via Nuitee
K
katherine • solo_traveller • cl
10
2026-10-14 • via Nuitee
R
Rosemari • solo_traveller • br
8
Razoável pelo valor da diária
Pros:

Quarto amplo

Cons:

Sala de eventos com carpete sufoca e prejudica quem tem renite , só duas frutas café da manhã é sempre as mesmas , achei fraco o café pelo padrão hotel , o chuveiro falhava .

2026-10-14 • via Nuitee
N
Nicolás Mauricio • couple • cl
9
2026-10-14 • via Nuitee
A
Arnoldo • couple • cl
9
2026-10-13 • via Nuitee
J
juan • family_with_children • cl
10
2026-10-13 • via Nuitee
S
Sebastian • couple • cl
10
Buena
Pros:

La ubicación y la atención

Cons:

Las cortinas del baño tenían un poco olor a húmedo

2026-10-13 • via Nuitee
L
LILIANA • family_with_children • cl
6
es para ir una sola vez a conocer y no volver
Cons:

la hora del desayuno , extremadamente desordenado, solicitamos la habitacion suite y la verdad para el precio q cobran hasta el tv pequeñito , sin puerta entre las habitaciones . No me gusto. no volvere

2026-10-13 • via Nuitee
A
Alvarez • couple • cl
6
2026-10-13 • via Nuitee
C
CARMEN GLORIA • family_with_children • cl
5
Cons:

al reservar, indicaba una cama 2 plz, 4 camas de 1 plaza y 2 sofas camas. Sin embargo, habian 2 camas de 1 plaza y 2 literas.
las literas no estaban en buenas condiciones, por lo que no se pudo hacer uso de las camas de arriba. En consecuencia hubo que dormir en los sillones del living, que no son sofas camas.
No es grato pagar por un servicio, que no cumple con lo ofrecido.

2026-10-13 • via Nuitee
R
Rollf • extended_group • cl
2
Pésima y perdieron la calidad que tenía el hotel antiguamente
Pros:

En esta oportunidad nada

Cons:

Ducha pequeña, la falta de aseo que tienen en la actualidad, la calidad de la comida llegando incluso a estar producto añejos y incluso al ir a las 10 de la mañana no hay cubierto disponible y solo vaso de cartón y de madera

2026-10-13 • via Nuitee
M
Martínez • extended_group • cl
10
Pros:

ubicación céntrica, habitación amplia y con las comodidades adecuadas para la estancia.
Restaurante muy agradable y variado

Cons:

había cortes de agua y luz de manera intermitente.
Desayuno poca variedad

2026-10-13 • via Nuitee
V
vanessa • family_with_children • cl
9
Una muy buena opción para vacacionar
Pros:

Todo excelente, nos gustó
Mucho el alojamiento, rico el desayuno y las piscinas muy buenas la vista muy linda

Cons:

Se demoraron mucho en ir a limpiar la pieza

2026-10-13 • via Nuitee
M
MEIER • solo_traveller • ar
10
2026-10-12 • via Nuitee
E
Esmeralda • solo_traveller • cl
10
Pros:

La atención del personal muy amables

Cons:

La piscina del spa estaba muy fría

2026-10-11 • via Nuitee
C
Camila • solo_traveller • cl
8
Cons:

Esperaba un mejor desayuno

2026-10-11 • via Nuitee
C
Camilabeatriz.rg • solo_traveller • cl
8
Pros:

Lugar agradable buena ubicación atención excelente desayuno buffet normal

Cons:

La cama no estaba en las mejores condiciones ya se notaba el uso y lo antiguo de los colchones

2026-10-10 • via Nuitee