Casa Azul Hotel Blu JFK

Hotels
•
Independent
6.8 (2259 reviews)
220-16 jamaica ave, Queens Village, New York, 11428 , Queens Village , US
1-718-264-6600

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Facilities

Fireplace in lobby
Free WiFi
24-hour front desk
Designated smoking area
Elevator
ATM/banking
Fireplace in lobby
Television in common areas
Free self parking
Housekeeping on request
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
4.69
Numerous mentions of dirtiness, stains, and odor issues.
Service
8.16
Some positive notes about friendly front desk staff, but overall service still needs improvement.
Location
8.7
Location was convenient and accessible, positively mentioned in a couple of reviews.
Room Quality
5.15
Negative comments about room cleanliness and comfort.
Amenities
6.68
Limited amenities and some malfunctioning facilities noted.
Value for Money
6.14
Overall perceived as overpriced relative to the quality.
Food and Beverage
7.19
No specific mentions about food quality or availability.
Overall Experience
7.66
Overall experience described as not enjoyable with multiple complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:12

Property Description

Convenient Amenities:
Enjoy our complimentary wireless internet access, cozy lobby fireplace, and convenient vending machine during your stay.

Featured Amenities:
Benefit from our 24-hour front desk, in-house ATM/banking services, and hassle-free elevator facilities. Free self-parking available on-site.

Comfortable Accommodations:
Relax in one of our 53 air-conditioned rooms with flat-screen TVs and stay connected with complimentary wireless internet. Freshen up in bathrooms with showers, complimentary toiletries, and hair dryers.

Immerse in comfort and convenience at Casa Azul Hotel Blu JFK, ideally located in Queens Village. Book your stay now and explore the nearby attractions seamlessly.

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • At check-in, guests must provide a negative COVID-19 test result.
  • The negative COVID-19 test result requirement applies to all guests aged 18 and up, and the test must have been administered no more than 24 hours prior to check-in.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Guests must provide a negative COVID-19 test result

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Health & Safety

    Guests must provide health documentation

See all policies

Location

Guest Reviews

6.8
Based on 2259 reviews
Cleanliness: 4.69
Service: 8.16
Location: 8.7
Room Quality: 5.15
Amenities: 6.68
Value for Money: 6.14
Food and Beverage: 7.19
Overall Experience: 7.66
B
Baijnath • couple • us
1
It was alright for just one night
Pros:

The set up of the room was nice

Cons:

The room was still filthy
To nosey couldn’t really sleep well
Ask to change room and let the lady in the front know and she was mad rude to my husband hang the phone on him

2026-05-25 • via Nuitee
S
Shandell • couple • us
8
2026-05-25 • via Nuitee
C
Chang • couple • us
1
Cons:

호텔 입구부터 대마초 냄새가 진동 했고, 방에 들어왔을때 방 청소는 안되어 있고,특히 화장실은 너무 더러웠고 배치되어 있던 수건들은 걸레 같았음.

2026-05-22 • via Nuitee
A
Alfreda • couple • us
1
Terrible adventure
Pros:

Nothing. The lock on the door was broken. The bed protector was upside down and dirty. The toilet was beyond disgusting, we didn’t dare shower for a night stay. Even the light switches were covered in idk what. We found a dirty cotton swab, empty tissue box and old room key at the top of the “closet”. We slept in our car part of the night and then covered the bed with our own blankets to sleep for one hour.

Cons:

Do not recommend

2026-05-22 • via Nuitee
M
Marcus • couple • us
7
They have to do better here.
Pros:

The location is convenient. It is somewhat clean

Cons:

TV was not working. After reporting this to the front desk twice. It was fixed on the second day. Walking to the room the first night there was a woman with her room door open. She was half naked arguing with a man to leave her room it was time for him to go.

2026-05-22 • via Nuitee
R
Rosi • couple • us
5
2026-05-21 • via Nuitee
A
April • solo_traveller • us
10
2026-05-20 • via Nuitee
B
Bravo • solo_traveller • us
1
2026-05-20 • via Nuitee
G
Guylbau • solo_traveller • us
6
2026-05-19 • via Nuitee
D
Don • solo_traveller • us
6
But it is is a very nice place with a little more work it will be very nice
Pros:

Convenience to shop

Cons:

The doors have problems to open

2026-05-18 • via Nuitee
S
Sabrina • solo_traveller • bm
8
2026-05-18 • via Nuitee
J
Jeremy • couple • us
1
I didn’t stay but I was ripped off!
Pros:

Nothing. I wasn’t able to spend the night due to rude customer service and questionable practices.

Cons:

I booked with this property and the front desk said I messed up the dates (I booked midnight day of and I needed to sleep a few hours before my flight) and the lady at the front desk said my check-in was at 3 pm instead of that moment. Fine. I asked if I can then get a room. She said it was $200 dollars and she only had one room. I said I had already paid via booking.com and just needed the room for a few hours. She said no, I would need to pay for a new room. I reiterated that I had already paid and would be willing to pay the difference of what I paid vs what she was charging me at the moment. She said no, that I have to speak to booking.com. Booking.com said I have to speak to the hotel, went back 5 minutes later and she said she’s all booked and there was no availability. I called booking.com to receive assistance and the at was of no use. I checked online and the location had a room available for $149. At that point I was tired and left. Suffice to say that the location kept my money and I lost out over $100 dollars.

2026-05-18 • via Nuitee
A
April • solo_traveller • us
10
2026-05-15 • via Nuitee
A
April • solo_traveller • us
10
2026-05-15 • via Nuitee
A
April • solo_traveller • us
10
2026-05-15 • via Nuitee
M
Michelle • couple • us
6
2026-05-14 • via Nuitee
S
Stephen • couple • gb
6
2026-05-12 • via Nuitee
I
Ismy • couple • us
10
2026-05-12 • via Nuitee
D
Dawn Purdy • solo_traveller • us
8
Pros:

Staff was helpful

Cons:

Bathroom wasn't very clean

2026-05-11 • via Nuitee
J
Jizzelle • couple • us
5
Pros:

There’s parking

Cons:

Had a roach in the room an

2026-05-11 • via Nuitee