MacArthur Chambers

Hotels
7.8 (1916 reviews)
201 Edward Street , Brisbane , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
BBQ facilities
Lift / Elevator
Fax/photocopying
Soundproof rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Nice staff
Cons:
Maintenance issues
Poor cleanliness

Categories

Cleanliness
6.19
The shower was not very clean; some rooms had dirty linens.
Service
8.66
Staff were described as nice and helpful, though there were issues with check-in procedures.
Location
9.2
The hotel is praised for its great location near shopping and restaurants.
Room Quality
6.65
Several issues with room conditions, such as rattling air conditioning and dirty components.
Amenities
7.68
Amenities provided were decent, but there were notable issues with the lifts and parking.
Value for Money
7.64
Mixed sentiments about value; some guests felt they overpaid for the condition of the hotel.
Food and Beverage
8.69
Not mentioned in reviews, assumed standard quality for this hotel tier.
Overall Experience
7.66
Overall experience varied, with complaints about maintenance and services hindering satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:38

Property Description

Rooftop Pool and Spa for Relaxation: Enjoy a luxurious stay at MacArthur Chambers with a rooftop pool, spa, and BBQ area, perfect for unwinding after a day of exploring Brisbane.

Modern Apartments with Heritage Charm: Stay in one and two bedroom apartments in a heritage-listed sandstone building, each uniquely furnished with modern amenities and stylish decor.

Convenient Location and Amenities: With free WiFi, secure parking, a fitness centre, and a sauna, MacArthur Chambers offers convenience and comfort. Plus, being centrally located near Brisbane Central Station and Queen Street Mall, everything you need is just steps away.

Experience the best of Brisbane at MacArthur Chambers. Book your stay now for a memorable and relaxing getaway.

Important information:

You must show a valid photo ID and credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Guests should note operating hours may vary, contact the hotel directly for opening and closing times.

A pre-authorization hold of (AUD 300) on a credit card its required for check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BNE

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 15 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 25 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 1916 reviews
Cleanliness: 6.19
Service: 8.66
Location: 9.2
Room Quality: 6.65
Amenities: 7.68
Value for Money: 7.64
Food and Beverage: 8.69
Overall Experience: 7.66
S
Sharon • solo_traveller • au
9
Great location but tricky space to park your car after hours to fetch your carpark access key.
Pros:

The location was excellent though there was limited parking options - it took some time to drive around the carpark before finding the 'green' sign that indicated I could park there. Once parked however, the staff were great and allowed me to leave my car parked there till after my work meetings were finished which was very helpful.

Cons:

I had to use the hotspot on my phone to access the internet as no Wi-Fi password was provided. I arrived late and got the key from the lock box so perhaps this was missing accidentally. Other than that the apartment was great.

2026-05-30 • via Nuitee
J
Jodie • couple • au
10
Great stay will be comming back
Pros:

Location amazing large rooms and sound proof

Cons:

Nothing

2026-05-30 • via Nuitee
A
Aletia • solo_traveller • au
9
Great place to stay with a family
Pros:

Spacious and great location

Cons:

Nothing

2026-05-29 • via Nuitee
T
tatiana • family_with_children • ca
1
Avoid.Poor condition. Unprofessional management and false promises.
Pros:

Nothing

Cons:

The condition of MacArthur Chambers was far below expectations and not as described.
Serious issues included: no internet for 7 days, no TV for 7 days, brown water from taps, poor cleanliness, stains and mold concerns, and cluttered, unorganised common areas.
From the beginning, communication was inconsistent and unreliable. George initially promised a room change, early checkout, and a full refund for unused nights, but this was later changed and withdrawn. I was misled regarding what had been agreed by George, and his communication was unprofessional and not truthful. I was later told a “verbal agreement is not an agreement,” despite earlier clear assurances.
Management, including Julia, was unresponsive throughout the stay and ignored repeated complaints via Booking.com and directly. No resolution or written confirmation of refund was provided.
Staff were unprofessional and not identifiable, and room access was sometimes disrupted without proper notice or coordination.
Overall, the property was not fit for purpose and management failed in service, communication, and accountability. The property does not reflect hotel standards and is closer to a rooming house, significantly below even 2 -star standart.

2026-05-29 • via Nuitee
G
Glen • solo_traveller • au
9
Pros:

Location was perfect.

Cons:

Nothing

2026-05-29 • via Nuitee
R
Ronald • solo_traveller • au
8
Good
Pros:

Location is excellent. Great size apartment.

Cons:

Spa/bath/shower was very high and difficult for older persons to get into and out of.

2026-05-28 • via Nuitee
C
Chris • solo_traveller • au
8
Pros:

Location
Size

Cons:

TVs not working properly

2026-05-28 • via Nuitee
G
gary • solo_traveller • au
9
Easy assess from public transport , perfect location
Pros:

Could not be more central to the shops or the central train station

Cons:

Nothing was great

2026-05-28 • via Nuitee
K
Kelly • family_with_children • au
8
amazing location
Pros:

Size of the room was fantastric, location to city was amzing

Cons:

The unit neede a better clean - top of fridge, table top and benchs were dusty and unclean, main toilet seat is broken and main bed was unsteady

2026-05-26 • via Nuitee
A
Andrew • couple • au
8
2026-05-26 • via Nuitee
H
Heather • couple • au
10
First class
Pros:

Everything was great

2026-05-25 • via Nuitee
P
Paul • couple • au
4
Disappointing that I booked expecting working appliances and I was given the only room that did not have a balcony as I
Pros:

Location

Cons:

The dishwasher was broken and the dryer and the lifts took longer than normal especially when the museum was open. Also only one lift goes to the carpark and one has to swap at ground floor if serviced by the other lift.

2026-05-25 • via Nuitee
N
Nur • couple • my
8
i will stay again next time👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Pros:

nice

Cons:

middle city is really near for everyhing i really like it

2026-05-25 • via Nuitee
G
Glenys • solo_traveller • au
8
Convenience at a reasonable price.
Pros:

Very convenient central location in the city and only a short walk to Central Station. Spacious apartment style accommodation. Reasonable value.

Cons:

The apartment on level 1 was a little dark and was looking tired eg the carpet needs replacement. The pool and other facilities were closed for maintenance but I knew that in advance.

2026-05-25 • via Nuitee
F
Frances • solo_traveller • au
10
2026-05-24 • via Nuitee
J
Jan • couple • au
7
Great accomodation with poor parking.
Pros:

The appartment was very good. We were in 303 which looked over the Queen Street Mall. The door to the second bedroom was damaged and need replacing but otherwise everything in the unit was very good. Our problem was the parking. We went out at 6pm and the gentleman at reception said the swipe cards did not always work so he gave us a fob that was supposed to work. When we came back at around 10pm we could not get back into the parking. Neither the swipe cards nor the fob opened the parking gate. We had to wait until someone exited the car park and the door lifted before we could enter the parking. This was a very negative experience for us. We could not contact a parking attendant to get into the Secure Parking. You have to get into the Secure Parking from the street then go down to Parking Level 3 and use your swipe card to get into the MacArthur Chambers Park. The swipe worked once we were in the Secure Parking and were getting into the MacArthur Chambers Park. Finally it is a first in first served situation in MacArthur Chambers Park so it is not as though you get a park because you have a room. There were only 3 guest parks that I saw. I throughly recomment this accomodation if you don't have a car but if you want parking another place would be more suitable.

Cons:

The Parking situation was not ideal.

2026-05-24 • via Nuitee
J
jennifer • solo_traveller • au
8
The accommodation at MacCarthur Chambers was perfect for a holiday in Brisbane.
Pros:

Very well located just minutes or a short walk from everything.

Cons:

The wifi wasn’t good possibly because it was an historic solid sandstone building.

2026-05-24 • via Nuitee
C
Cassie • couple • au
8
2026-05-24 • via Nuitee
A
Andrew Meffert • solo_traveller • au
9
2026-05-24 • via Nuitee
L
Lucy • couple • au
7
Lovely apartment - communication needs to improve.
Pros:

Great location and beautiful space. Very comfortable.

Cons:

My last night there - the council did planned road works directly outside the space, which they would have been advised of ahead of time and did not pass on the warning - nor provide a discounted rate. $600
Per night and a disrupted last nights sleep, without warning - is unacceptable in my view. The dishwasher was out of order, which was ok as I stayed a short time and hand washed but would have been frustrating for a longer stay. The gym / pool were being refurbished - we were advised ahead of time so no problem.

2026-05-21 • via Nuitee