Divya Sutra Plaza and Conference Centre, Vernon, BC

Hotels
8.2 (1954 reviews)
4801 - 27th Street , Vernon , CA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Excellent/central location
Friendly staff (reported by several guests)
Good value/affordable
Comfortable bed and some spacious rooms
Sauna and pet-friendly yard noted positively
Cons:
Multiple cleanliness issues (stains, dirty bathrooms, used soap)
Towel shortages and slow delivery
No in-room coffee maker and limited F&B (restaurant/vending closed)
Reservation/front-desk mishandling reported
Parking and elevator problems; some areas under renovation

Categories

Cleanliness
6
Multiple reviewers reported dirty rooms, stained floors and bathrooms, used soap found in shower, towel shortages and slow towel delivery — cleanliness is below expectations.
Service
9.3
Service is mixed but often helpful — several guests called the staff friendly and accommodating, though there were notable lapses (reservation confusion, delayed towels and a missing manager follow-up). Overall staff interactions lean positive.
Location
10
Consistently praised: central, excellent location cited by many guests.
Room Quality
7
Rooms described as spacious by some but also as tight for larger groups, with old/stained carpets and dated finishes; comfort is acceptable but shows wear.
Amenities
8
Amenities are mixed: a well-liked sauna and pet-friendly yard, but missing in-room coffee makers, vending/restaurant services limited or closed — decent but inconsistent.
Value for Money
10
Multiple guests noted affordability and that the hotel reflects its price point; seen as a good choice for those prioritizing cost over full-service perks.
Food and Beverage
6.5
Negative mentions: no breakfast available for some, restaurant not operating, lack of vending and an incident of being asked to pay for cutlery — F&B options are limited.
Overall Experience
8.8
Mixed overall: convenient location and good value for budget travelers, but recurring cleanliness and amenity issues reduce the overall satisfaction for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:33

Property Description

Convenient Location Across from Village Green Mall
Located in Vernon, BC, the Riviera Plaza & Conference Centre offers a prime location across from the Village Green Mall. Perfect for shopping enthusiasts, this hotel provides easy access to a variety of retail outlets and dining options.

Comfortable Rooms with Modern Amenities
Each guest room at the Riviera Plaza & Conference Centre features modern amenities such as free WiFi, a 40-inch flat-screen cable TV, and a mini fridge. Guests can also enjoy a private balcony or patio in the air-conditioned, non-smoking rooms. For pet owners, there are dog-friendly rooms available with special treats and outdoor pet areas.

Relaxing Spa and Recreational Facilities
Unwind and pamper yourself at the independently run spa on-site. While the indoor swimming pool, hot tub, and sauna are currently unavailable, there are still plenty of opportunities to relax and rejuvenate during your stay.

Book your stay at the Riviera Plaza & Conference Centre for a comfortable and convenient hotel experience in Vernon, BC.

Important information:

Please note that the swimming pool, hot tub, and sauna are currently unavailable until further notice.

Breakfast grab and go will be discontinued until further notice.

Guests traveling with pets must book a designated pet-friendly room and are subject to an additional fee of CAD 25 per pet per night plus taxes.

Housekeeping service is not available for duration of stay, only after guests check-out. Guests can request fresh towels and other amenities at the front desk and have them delivered to their room.

Breakfast grab and go will be discontinued until further notice. Guests traveling with pets must book a designated pet-friendly room and are subject to an additional fee of CAD 25 per pet per night plus taxes. Housekeeping service is available upon request.

A collection of 2.5% credit card fee is applied.

Please note that the property can only accommodate pets with a maximum weight of 11 kg or less.

Please note that visitors are not permitted to access guest rooms.

All requests for check-in/check-out outside scheduled hours are subject to approval by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YLW

Location

Guest Reviews

8.2
Based on 1954 reviews
Cleanliness: 6
Service: 9.3
Location: 10
Room Quality: 7
Amenities: 8
Value for Money: 10
Food and Beverage: 6.5
Overall Experience: 8.8
A
Ahmed • solo_traveller • ca
6
2026-09-19 • via Nuitee
H
Hargupinderjeet • couple • ca
5
2026-09-17 • via Nuitee
V
virginia • extended_group • ca
6
Great value for what we needed. Beds were comfortable and room was clean.
Pros:

Location was good for a quick stop over stay on the way to Vancouver

Cons:

The room amenities weren’t as described and varied

2026-09-13 • via Nuitee
J
Jim • couple • ca
9
2026-09-13 • via Nuitee
T
Thomas • solo_traveller • ca
1
2026-09-13 • via Nuitee
A
Allison • couple • ca
5
Cons:

Paid $68 for room, $58 to have our pets. Lame.

2026-09-12 • via Nuitee
H
He • extended_group • ca
8
2026-09-11 • via Nuitee
C
Christian • solo_traveller • ca
7
2026-09-11 • via Nuitee
Веклюк • family_with_children • ca
10
2026-09-11 • via Nuitee
M
murray & joanna • couple • ca
8
Great as always.
Pros:

price is great, beds were very comfy, staff is very very good, checkout/check in is very smooth and efficient, they have dog rooms. we have come here every Labor day for 6 of 7 years and it is great value for the price. will come back often.

Cons:

year after year the BOOKING.COM listing says that there is an onsite restaurant. 6 visits and we have never seen it open. It is not a big deal for us ,as there are many good eating places in the neighbornood.
However, I think the listing should be more accurate.

2026-09-10 • via Nuitee
M
Marina • family_with_children • ca
4
Старый отель, запахи в номере.
Pros:

Расположение

Cons:

Запахи в номере. Кофейный аппарат бесплатный, но это не кофе, льется полупрозрачная жидкость, мы вылили ее.

2026-09-09 • via Nuitee
L
Lisa • couple • ca
8
Pros:

What we really like is there nice warm swimming pool And the fact that we can stay with our doggo And you absolutely cannot beat the price

Cons:

It could be a bit cleaner in some areas Like The coffee station And Water Coolers and ice machine

2026-09-09 • via Nuitee
N
Naomi • couple • ca
4
Pros:

Log

2026-09-08 • via Nuitee
P
Palmer • solo_traveller • ca
6
ok
Pros:

Great price and a good place for a one night stopover

Cons:

Carpeting needed a good cleaning

2026-09-08 • via Nuitee
S
Samantha • couple • ca
1
DO NOT STAY HERE
Pros:

Location was good across from mall with grocery , clothes , and liquor store . Gas station across the street .

Cons:

Upon check in desk attendant asked what kind of card im using when she can read it . Upon entering room bathroom sink leaked safety issue blood on light switch panel in bathroom and when smoke detector went off no staff checked on room. No we did not start a fire it was steam from bathroom during shower but safety would say check on guests .

2026-09-07 • via Nuitee
M
momto5 • solo_traveller • ca
10
2026-09-07 • via Nuitee
C
Christine • couple • ca
6
Pros:

Location .. first floor our dog could go out on a long lead … and where it’s located in Vernon central

Cons:

No coffee maker in one room and the other had one with no coffee etc … the gal
At the front desk wasn’t a good choice on a Friday of a long weekend … not personable helpful and extremely slow and had to call a manager several
Times. It wasn’t very clean the patio door was VERY difficult to open

2026-09-06 • via Nuitee
S
Serhii • couple • pl
3
Персонал абсолютно не професійний
Pros:

При заїзді в нас взяли депозит в 300$ за номер ціною в 60$ інформації про таку суму депозиту при бронюванні не вказується

Cons:

Розташування

2026-09-05 • via Nuitee
T
TAMMY • solo_traveller • my
4
Cheap. cheerful staff.
Pros:

Friendly staff

Cons:

No coffee or water or enough towels in room.

2026-09-04 • via Nuitee
M
Martirez • extended_group • ca
2
Unfortunately, the place wasn’t cleaned very well. The carpet, bed, blanket, and pillows all had an unpleasant smell, an
2026-09-04 • via Nuitee