Courtyard by Marriott Hanover Lebanon

Staff, especially girl with blue hair was very unprofessional, dressed unprofessional, not willing to answer kindly. If a he was on her cellphone, she made you wait. Not fit for the job in our opinion.
Also we wanted to use Dartmouth hitchcock "Rest Easy " program and because I booked through booking.com, they don't offer it. 😢 i was p'd that I wasn't given 30% discount. I should've been given that discount. Pool was not available, apparently it's been down for some time.

We were 2 elderly sisters and my daughter. Immediately upon arriving, the sofa bed was not made up, nor could we open it. Had to call the front desk to have someone open it. The toilet was way too low for elderly guests, and there were no grab bars to help them up, which made it quite difficult. The pillow was absolutely non-supportive. Other than that .... the stay was fine. We did not have breakfast or anything since we had to be elsewhere early.

All was good other than the interactions with the lady managing the Bistro. She was cold and brusque! Coffee supplies were not replenished though we stayed for two nights.

Todo estuvo bien

When making reservations was not told about hotel going through complete renovations. The pull out couch in my room was the dirtiest I have ever seen.

I didn’t know they were under major renovations, or I would not have stayed there. The narrow walk to the elevator because of everything in the way from the construction was not pleasant. Everything was dirty, dusty and noisy. There was no restaurant or bar, which is another reason I chose this hotel. Fitness center was closed. None of this was listed on Booking.com or I would’ve chose another hotel. $194 was not a deal for the condition the hotel is in. I also had to have them change my room as they gave me one of their “new” rooms and it was dark, and three of the overhead recessed lightbulbs were burned out. The one they moved me to was more when I was used to for a Courtyard, but every time the heat came on, it sounded like a freight train in the room, and the exhaust fan in the bathroom was permanently on.

Under construction. No water from 11 am to 4 pm. Both days. On a weekend? $300/night in Lebanon is high but I understand supply/demand.

We were informed upon check in that the water would be turned off from 10 am - 4 pm the following day. We were also notified that the work out facilities were not available due to construction.

Upon arrival around 3PM, were told that water for whole building was shut off until at least 4-5PM. Water back on by 5:30. But had no hot water in lavatory or shower . Renovations being done interfered with hot water in the room. Lukewarm temp from faucet would go to cold within a few seconds.
Tried to contact front desk from in-room phone after 6PM x3 with no answer(just went to dial tone). Finally went to front desk and was told that someone from the renovation team would be coming in to fix it. Never happened before we retired for the night. Still no hot water in AM as we left.

No Complimentary Breakfast OR EVEN COFFEE or TEA. Warm water only on the night I arrived. I was ok in the morning.

The pool wasn’t accessible, the pull out bed could hardly be considered a bed. My child couldn’t even sleep in it bc it was so uncomfortable. The room was hot and guest have no access to the thermometer. The fan hardly kicked on throughout the night. Food was mediocre at best.

AC was irritating.. never a constant temp.
Bathroom was only meh.

Ports for charging devices

My room was 430. The couple in the next room were talking in a normal tone but the sound went right through the wall. I could hear every word of their conversation. Most of it was not too personal, but it was as though they were in my room. Paper thin walls. they apparentlly went to sleep at 11:30 so I was able to get some sleep.