Sheraton Baltimore Washington Airport - BWI

This was my first stay at this hotel. There was good and bad. I really like the most Sheraton hotels. First the good. The staff was very friendly and checkin was a breeze. The lounge on the 6th floor was small but they keep snacks stocked. The room was clean and the bed was comfortable. The hot water and pressure was great.
Now for the other side. This place could really use a make over. The carpet is dated and the shower had rust in it. But that was not be biggest issue. There was a water leak or something in the room above me and it ran down into my room. I reported it to the front desk and was informed that they was working on the issue. I had to place towels on the floor to hold back the leak. Last but not least the noice in the hall way is way too much. It is like an echo chamber. You can hear people have casual conversations. I would only recommend this hotel after renovations took place.

Never changed our linen in 3 days. Didn’t empty trash. Ice machine broken. Stayed at hundreds of Marriott properties and this sets the lowest bar.

I had a very disappointing experience at the Sheraton BWI. My car was stolen while it was parked in the hotel's paid parking lot. I paid to park there, expecting that the property would provide at least basic security, but I later found out there were no cameras covering the parking area.
What made the situation even worse was the response from the front desk. Instead of showing concern or offering assistance, I was told directly that the hotel had no responsibility for my loss. There was no effort to help me through the situation or provide any meaningful support after such a traumatic experience.
That car was not something I got for free—it was something I worked very hard to earn. Losing it was devastating, and the lack of empathy and customer service made the experience even more painful.
I hope the hotel improves its parking security and trains its staff to respond with compassion when guests experience serious incidents. Based on my experience, I cannot recommend staying here if you plan to leave your vehicle in the hotel's parking lot.

Close to Aquarium and Fells Point

Everything was very good 👍 excellent the chef on my last night was rude.. the food was hard

Worst hotel experience ever! Zero stars!We were booked for 4 nights but on the very first day we woke up to find that all four tires on our car were stolen. Apparently theres no hotel security here.Imagine our shock that such a nightmare situation could happen in a sheraton hotel. On top of this distressing situation the manager of the hotel was a pompous nasty condescending man who was of no help at all and clearly should not be working in the “ hospitality” business. We spent the entire day on the phone dealing with the car rental company , police and our insurance company to sort out this nightmare situation. As far as the breakfast and facilities of the hotel it was all subpar and i am being polite here. If you like getting your car vandalised , dry muffins, stale waffles and cereal for breakfast and an iron that retracts everytime you try to plug in the wire and water leaking onto the carpet from the air conditioning system then go ahead and waste your money.

Location and front desk staff

I stayed at the hotel for one night because of a wedding anniversary I was attending.
The hotel was on the invitation as one to consider in the area. I booked and paid for almost a month in advance. Upon arrival the front of house ladies were so friendly ,the top tier of professionalism and charm . Got my key card , from an early 5AM train from NY . The NIGHTmare ! Upon opening the door the room reeked of mold Dusty I have pixs . I immed went to front desk , did not want to even sit . was told no rooms avail . Mgr Scott who was RELUCTANT to be involved , magically found an acceptable room after wasting an hour . The new room , was okay had open spaces with mold in the shower , but I could deal with . Just wanted to rest and be gone for anniversary celebration. My point : this hotel to give anyone a room in a putrid state as the first totally UNACCEPTABLE. Not what I thought of this hotel chain. STRANGE Hotel Mgr Scott neither wanted to go bad room for a sniff and look see or seemed at all concerned

The price and you didn't have to pay for parking

Nothing

I had an event at this location. Some of the guest did not get the honored rate. I was told because they booked the room 2 days before the actual event date.

If you are having an event there make sure to check out the linen. It was extremely wrinkled. I was told that they didn’t have a press machine at that location. Not my problem. They also did not have matching napkins for the table cloths. I had wrinkled white table cloths and wrinkled black napkins. (My colors were white and gold)

It was my mom’s 80th birthday party with 125 guest. I removed the wrinkled napkins from the head table and took them to my suite and ironed them myself. At least she wouldn’t see how wrinkled the napkins were.

The following Monday I requested to be compensated for the mismatched table cloths and napkins and the fact that the linen was extremely wrinkled.($7963.61) I was told that they were sorry, but they could not compensate me for the condition of their table cloths and napkins.

So make sure you check out everything before booking an event there and get it in writing. You have to pay gratuity and taxes for everything. I rented the projection screen. (Gratuity and taxes)

The location was convenient to our purpose for visiting.

the pool

stole my luggage and the front desk staff doesnot care at all....no cameras most of the area....if you will be murdered here....nobody knows....dont risk your life and belongings on this hotel....concern is not on their list