The Ritz-Carlton, Tokyo

Totul este mirific!!!

Amazing hotel. Staff and facilities brilliant.

Ripping mainstay, the lobby has been tastefully redecorated since I last visited two to three years ago. Common areas are lovely and the hotel is a convenient fifteen to twenty minute taxi ride from popular Tokyo neighborhoods like Ginza and Otomesando. The underground is in the same complex but is a good 8 to 19 minute walk from the hotel. Guest rooms lack in lighting and suffer a bit from dark wood finishing that dim the rooms. The breakfast area is understaffed and you often must wait for a seat as the limited staff cannot handle the morning rush. All in all, a solid choice in Tokyo - inoffensive, well located, but rooms could do with a refresh and the breakfast certainly could use some more servers and staff on hand. Not a “wow” but it is reliable and professional.

This was our ninth stay at The Ritz-Carlton, Tokyo, and there is perhaps no stronger endorsement than choosing to return to the same hotel year after year.

Luxury can be measured in many ways—architecture, furnishings, or panoramic views—but what keeps bringing us back is something far less tangible: the people. The Ladies and Gentlemen of The Ritz-Carlton, Tokyo consistently create an atmosphere that feels warm, genuine, and personal. It is this sense of familiarity and care that transforms a beautiful hotel into a place that truly feels like home.

The Club Lounge once again stood out as one of the highlights of our stay. The team was attentive, thoughtful, and always willing to go the extra mile, from assisting with restaurant recommendations before arrival to remembering our family’s preferences throughout the visit. Their professionalism remains one of the hotel’s greatest strengths.

Our room was conveniently located on the same floor as the Club Lounge, making the stay particularly comfortable for our family. It is these thoughtful arrangements—often unnoticed by many—that reflect a genuine understanding of returning guests.

That said, one of the reasons we continue returning is because we believe honest feedback contributes to maintaining the exceptional standards associated with The Ritz-Carlton.

Compared with several of our previous stays, the turndown service felt less polished during the first two evenings. Small touches that had once distinguished the experience—carefully organised personal items, refreshed bedside water, a tidier workspace, and the meticulous attention to detail that Ritz-Carlton is renowned for—were noticeably absent. Fortunately, after sharing our observations, the hotel responded promptly, and the service improved during the remainder of our stay. That willingness to listen and act deserves recognition.

We also experienced an issue with the blackout curtains, which allowed more morning light into the room than expected. As a light sleeper, this affected the quality of my rest. Once reported, the Engineering team responded efficiently and inspected the room without delay, reflecting the hotel’s commitment to resolving concerns professionally.

There were also a couple of operational details regarding Marriott Bonvoy benefits that remained unclear, including the application of the USD 100 Hotel Credit and the Elite Welcome Gift process. While these matters did not diminish our overall experience, clearer communication at check-in would further enhance an otherwise seamless arrival.

What continues to distinguish The Ritz-Carlton, Tokyo is not the absence of imperfections, but the attitude with which they are addressed. A truly exceptional hotel is not one that never makes mistakes—it is one that listens, responds, and continuously strives to improve.

After nine stays, I can confidently say that The Ritz-Carlton, Tokyo remains one of the finest luxury hotels in Japan. Not because it is flawless, but because it continues to deliver something increasingly rare in modern luxury hospitality: consistency, sincerity, and people who genuinely care.

We are already looking forward to returning again.

Overall Rating: ★★★★★

Quartos amplos com vista espetacular garantida pela altura do hotel que fica acima do 45o andar. Muito confortável. Destaque para a academia super bem equipada e a área de banhos e saunas do spa que é excelente

Staff members are exceptional

スタッフの対応は素晴らしい。窓からの景色も素晴らしい。食事も最高でした。

Courtoisie du personnel, propreté, chambre et salle de bain, vue depuis la chambre

My son and I spent 5 nights at this hotel as part of our boys trip around Japan. I usually stay at Conrad hotels but decided as this was a special trip to move to Ritz Carlton for our stays in Tokyo and Kyoto as I assumed they were of a higher level of quality. We arrived in Tokyo extremely tired after a 15 hour flight but excited to get to our nice hotel. It was around 12pm so we were early but hopeful of our room being ready or having somewhere to rest in the meantime.
We found our own way there from the airport and arrived outside. A man took our luggage and gave us a ticket and pointed us to the back of the lobby of the huge building where the Ritz is situated where he said a lift would take us up to floor 45.
We arrived and walked to the reception desk and were intercepted by a young Russian lady who asked us who we were and told us to wait whilst she checked on our room. She came back and said the room wouldn’t be ready for another 2 hours. I told her we had just arrived from a very long flight and could we go and sit in the Club Lounge that we had booked for our stay and was told that we weren’t allowed in until 1.30pm so could we come back later! No welcome drink no offers of somewhere to sit, nothing at all. I had to ask if we could sit at the bar and get a coffee! Not the arrival I had expected. They said they would text when the room was ready. So we went to the bar and asked for a coffee. The barman came over with a bottle of 61% whiskey and asked if we’d like some of that instead! (He repeated this several times over the next few days..)
Anyway 2 hours later jaded and fed up I went to the reception desk and asked when the room would be ready. Apparently it was already ready. So they gave me the key cards and off we went to find our room. They verbally told us the timings for the club lounge but we had nothing in writing etc or anything at all related to the hotel so we had to figure it out ourselves. Anyway we had a room. The room itself was lovely with a great view. A little dated as others have said but still a lovely very spacious room we were happy with. 2 hours later we received a text to say the room was ready…

Later we visited the pool and gym. Firstly we had to sign disclaimers, then were given a tour of dos and dont’s. You must go in the sauna naked, you mustn’t use that swimming lane its for gym members only, you must shower first, you must wear a swim cap etc etc. The gym was very good but again looked a little tired as did the pool.

Sadly, this level of service sadly continued throughout the stay. We felt invisible the whole time we were there. The only time anyone spoke to us was to tell us breakfast would be closing in the next 5 minutes. No acknowledgments, no good mornings, not even a “Did you enjoy your stay” on checking out which is a first.

I really don’t get the rave reviews about service. The only staff worthy of mention are the concierges who I had contact with before I arrived and were very helpful. Others said the same and were very pleased with them. Sadly, the rest are in need of serious training. I would’ve spoken to the manager had I any idea of who he was.

Positives - The public areas, lobby, restaurants etc are lovely, the food was of a high standard and the location is good with the metro station underneath next to the lovely Midtown Shopping centre which made it easy to get around, the rooms are a little dated but still lovely and spacious and we slept well on the very comfy beds.

But overall, we left this hotel after 5 days very disappointed. We moved on to Hakone before our next stop at the Ritz Carlton Kyoto which was on another level in terms of service. This hotel made me feel much better about Ritz Carlton in general but not enough for me to use them again over the Conrad which we stayed in later on at Osaka and Tokyo and were delighted with.

The attentiveness of the staff at the Ritz Carlton is peerless.

部屋、ラウンジ、BAR全て良かった！