Gorse Hill Hotel

Hotels
Classic British Hotels
8.1 (1766 reviews)
Hook Heath Road , Woking , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Cons:
Room comfort issues
Poor TV access

Categories

Cleanliness
7.35
Overall cleanliness drew mixed feelings, indicated by issues like poor signage and noise issues.
Service
8.85
Generally praised for staff friendliness and service quality, with specific mentions of excellent service experience.
Location
8.85
Location was frequently highlighted as beautiful and convenient, contributing positively to guests' experiences.
Room Quality
7.35
Room quality was varied, with some issues reported about size and comfort, though many found them cozy.
Amenities
7.85
Amenities received positive feedback, with some concerns about the TV access, but overall satisfactory.
Value for Money
7.85
Value perception was somewhat mixed, influenced by room comfort issues compared to pricing.
Food and Beverage
8.35
Food quality received praise, particularly for breakfast and dinner options.
Overall Experience
8.35
Overall stay was positive, with guests expressing willingness to return despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:24

Property Description

Luxurious Country Mansion in Surrey
Nestled in the serene countryside of Surrey, Gorse Hill is an elegant mansion offering a tranquil escape surrounded by lush green gardens.

Convenient Location and Easy Access
Situated between the M25 and M3, this mansion provides seamless access to London and various local attractions, including the nearby Woking Golf Club and other popular destinations.

Stylish Accommodations and Dining
The stylish bedrooms feature modern amenities like flat-screen TVs and high-speed Wi-Fi, while the on-site restaurant serves a seasonal menu with locally sourced ingredients. Guests can unwind in the bar, dine overlooking the beautiful gardens, or simply relax on the terrace.

Experience luxury and relaxation at Gorse Hill – book your stay now!

Important information:

Check-out time on weekends is 11 am.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.1
Based on 1766 reviews
Cleanliness: 7.35
Service: 8.85
Location: 8.85
Room Quality: 7.35
Amenities: 7.85
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 8.35
C
Catherine couple gb
10
Great as usual!
Pros:

Everything was great, we love Gorse Hill and this was our 4th stay. The hotel staff are always so helpful and welcoming the rooms/hotel/grounds always clean and tidy.

Cons:

The only issue was slow service at breakfast. However this was due to the number of people who attended a wedding the same day as we had booked. There isn't much that the staff/hotel could have done. We have stayed at Gorse Hill before so we know service is usually execllent.

2026-08-06 via Nuitee
V
Venter solo_traveller za
10
2026-08-03 via Nuitee
J
Jolyon solo_traveller gb
10
2026-08-02 via Nuitee
N
NEIL couple gb
9
2026-08-02 via Nuitee
M
Michael solo_traveller ie
7
2026-08-02 via Nuitee
V
Valbell Family
2
Unpleasant receptionist called Ghouri
Pros:

Booked this hotel through booking .com. Booked 2 rooms, requested 1 double bed and 2 single beds.
I was given 2 rooms both with double beds and one room had a cot/single bed put in it at an additional charge. I did not request this nor did I pay for this. The receptionist who said he was the supervisor Ghouri, was arrogant in his manner and assumed that as my granddaughter was 17 yrs, she would not share a bed with me therefore at an extra cost, without asking me, he put an additional bed in my room.

I was able to sort this out with Ian Hill the Manager who was very helpful and apologetic.

As a result of the fact that Ghouri failed to apologise, I have cancelled my forthcoming visit in September, when I was due to stay at the hotel for 2 nights as my friend is getting married there.
Staff training required.

2026-07-29 via Tripadvisor
A
Alan couple gb
9
Very enjoyable.
Pros:

Stayed before about 14 years ago
An ideal location for us for the evening.

Cons:

It was so hot and no A/C but had the benefit of a very large window.

2026-07-25 via Nuitee
K
Kate solo_traveller gb
9
2026-07-24 via Nuitee
H
Hans-Jürgen couple at
9
Pros:

Very nice House and Garden

Cons:

Unfortunately not so easy to find, even people living close to (walking their dog) could not tell.
Neither the guy at nearby Coop supermarket, so we had to phone to be guided to the place.

2026-07-24 via Nuitee
S
Sarah solo_traveller ch
9
It was a great atmosphere and I would definitely stay again.
Pros:

Room 22 was good-sized. Everything was clean. Breakfast was not eaten.

Cons:

It was very hot, and it took an extra ventilator to cool the room down in the evening. It would have been useful if the room had been aired early in the morning and then the curtains closed.

2026-07-23 via Nuitee
K
ken couple gb
7
Comfortable
Pros:

Location

Cons:

Breakfast timings they finish at 9.30am

2026-07-23 via Nuitee
M
Maria couple gb
7
A lovely hotel in beautiful grounds but disappointing breakfast.
Pros:

The hotel downstairs is beautiful. The gardens are lovely too. We attended a wedding and we could not fault the hotel or on this account.

Cons:

When I booked the room for my sister and husband, I was offered an upgrade. The room they were given was not an upgraded room. It was much smaller than those of others in our party, with a small bathroom. It was not as high standard as I was expecting from your photographs. What was most disappointing though was the breakfast. When we came to breakfast at 9am, there was no juice, no fruit salad, limited frozen berries, na pastries. I pointed this out to a waitress and she said they would refill the buffet when they get a chance. After a while, they did refill the juices and the pastries, not the fruit salad or berries. We were never offered any toast at breakfast and when we asked for it, it eventually came when we finished all our food. My sister and some other members of our party never got offered toast either. I find that really baffling. At the price you pay to stay at the hotel, you would expect a lovely choice of breakfast, and certainly toast would part of it. I also did not feel that the staff were keen to help; I did not feel at ease when asking; it felt Iike I was causing inconvenience.

2026-07-21 via Nuitee
J
Jeremy couple gb
5
Modern hotels must have AC
Pros:

Location

Cons:

No air conditioning, the first room we were given looked over the garden but was very hot, ok unusual weather but we asked to change. The second room overlooked the kitchen waste bin area. It was equally hot. We both had a terrible nights sleep even with the fan provided.

2026-07-19 via Nuitee
C
Catherine couple gb
10
All we needed for a relaxing stay away.
Pros:

Beautifully decorated and lively grounds

Cons:

Nothing at all

2026-07-19 via Nuitee
F
Francesca family_with_children gb
8
Pros:

beautiful grounds and hotel

2026-07-18 via Nuitee
O
Oliver extended_group gb
10
2026-07-18 via Nuitee
S
Shazia couple gb
7
It was okay
Pros:

Location

Cons:

No fans and no air conditioning during a heatwave. Breakfast was bog standard and basic.

2026-07-16 via Nuitee
M
mark couple gb
10
2026-07-15 via Nuitee
E
Emma couple gb
9
Nice relaxing stay, in a quite hotel
Pros:

Lovely well kept property

2026-07-15 via Nuitee
B
Barbara couple gb
7
Ok but had we known size of room would have reconsidered
Cons:

Small bedroom and Bed

2026-07-15 via Nuitee