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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Tennis court
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Hot tub/Jacuzzi
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Car hire
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Children's playground
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Babysitting/child services
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Valet parking
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Squash
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Board games/puzzles
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Parking garage
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Beachfront
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Outdoor pool - seasonal
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Kid meals
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Kids' outdoor play equipment
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Pool with view
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Heated pool
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Indoor pool
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Indoor play area
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Private beach area
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Kid-friendly buffet
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Pool bar
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Infinity pool
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Salt-water pool
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Rooftop pool
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Fruits
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Pet bowls
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Fence around pool
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Steam room
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Fitness/spa locker rooms
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Yoga classes
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Tennis equipment
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Pool cover
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Strollers
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Fitness classes
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Personal trainer
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Walking tours
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Fashionable Resort Setting:
Hotel San Stefano is a true architectural gem, offering a luxurious resort experience complete with a private sandy beach and stunning views of the Mediterranean Sea.
Full-Service Spa and Recreation Activities:
Indulge in relaxation at the hotel's two-story spa and fitness center, featuring 14 treatment rooms, sauna, steam room, whirlpool, and even a squash court. Guests can also enjoy a variety of recreation activities year-round, from outdoor and indoor pools to a private beach and Kids For all Seasons program.
Diverse Dining Options:
With nine unique restaurants and lounges, the hotel caters to every palate, offering a delightful array of local seafood, international dishes, and Mediterranean favorites. From fine dining to casual café snacks and gelati, there's something to satisfy every craving.
Experience luxury and relaxation at Hotel San Stefano - book now for an unforgettable stay by the Mediterranean Sea!
Please note that the property can only accommodate pets with a maximum weight of 7 kg or less.
Pets should be fully trained, properly restrained, and compliant with all local regulations.
Please note that pets are not permitted in restaurants and bars, the spa and fitness centre, or pool areas.
Please note that pets must be kept on a lead at all times while on hotel grounds, except when inside the guest room.
Please note that additional guests for rooms occupied by more than two guests will incur an additional charge for breakfast.
During the holy month of Ramadan, the room rate includes a daily sohour buffet at Arabesque Lounge, served from 22:00 to 02:00, or a set-menu morning breakfast served in-room.
Children aged 6–11 years can stay free of charge but incur a breakfast charge of USD 12 per child per night.
Children aged 12–17 years can stay free of charge but incur a breakfast charge of USD 24 per child per night.
Please note that both outdoor pools are closed during the winter season from October to April.
Please note that families can access the indoor pool daily from 11:00 to 17:00; outside of these hours, the indoor pool is reserved exclusively for adults aged 16 years and above.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Video
Guest Reviews
A Haven of Hospitality: Our Unforgettable Stay
From the moment we arrived, the exceptional hospitality and genuine kindness of every staff member transformed our stay into an truly unforgettable experience. It was evident that a culture of service excellence permeated every interaction, making us feel genuinely valued and cared for.
What truly set this establishment apart was the remarkable cooperativeness of the staff. No request, big or small, was met with anything less than a cheerful willingness to assist. Whether it was a simple inquiry or a more specific need, they consistently went above and beyond, ensuring that all our requests were not just met, but anticipated and delivered with a proactive grace. This attentiveness created an atmosphere of effortless comfort and convenience, allowing us to fully relax and enjoy our time.
Beyond the exemplary service, the quality of the accommodations was equally impressive. Our rooms were impeccably clean, reflecting a meticulous attention to detail that is often rare. Every corner gleamed, and the fresh, inviting atmosphere immediately put us at ease. Furthermore, the rooms were thoughtfully appointed with all the facilities one could possibly desire. From the comfortable furnishings to the modern amenities, everything was in perfect working order, contributing to a seamless and luxurious experience. This combination of pristine surroundings and comprehensive provisions truly made our stay a home away from home, but with an added touch of refined elegance.
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اشكر إدارة الفندق والموظفين
الموقع
ريحة الأثاث. قديم جدا وبه روايح
My Disappointing Experience at Four Seasons Hotel Alexandria
It is never easy to write negatively about a place that once created some of my most cherished memories.
Last year, I stayed at Four Seasons Hotel Alexandria for fifteen days, and it was an exceptional experie
nce. That wonderful stay was the reason I chose to return this year. Before arriving, I also enjoyed an outstanding stay at Four Seasons Cairo, which strengthened my confidence that I would receive the same high standards in Alexandria.
Unfortunately, my recent experience was completely different.
From the moment I arrived, I faced several disappointments. The first room I was assigned had a strong damp and musty odor. Due to my sensitivity to humidity, I requested a
room change, but the second room had the same issue. The unpleasant smell remained throughout my stay.
The breakfast experience was also disappointing. On several occasions, front-row tables with beautiful views were marked as “reserved” even though they remained empty for long periods. This gave me the impression that some guests were receiving special treatment, which is not acceptable in a luxury hotel where fairness and professionalism should always be maintained.
The room service and housekeeping were far below the standards I have experienced at other Four Seasons properties. Towels and bathroom amenities were not consistently replaced, some requests were not fulfilled, and the attention to detail was disappointing.
Another major issue was the maintenance noise during my stay. Continuous hammering and construction work from nearby rooms made it impossible to rest for several hours. Although I contacted the hotel and received
apologies, the solution did not match the level of service expected from a five-star luxury brand.
The condition of the room itself was also a serious disappointment. The persistent musty smell, visible carpet stains, and unpleasant odors from the carpet and pillows were shocking for a hotel carrying the Four Seasons name.
I shared my concerns with management, and they acknowledged the issues and apologized. While there was some improvement afterward, the experience remained far below the exceptional standards I have always associated with Four Seasons.
What saddens me most is that, after my wonderful stay last year, I confidently recommended Four Seasons Alexandria to my family and friends. After this experience, I can no longer do so with the same confidence.
I am sharing this feedback not out of anger, but with the sincere hope that the hotel management and Four Seasons leadership will review these concerns. A luxury brand is built on consistency, and guests choose Four Seasons because they trust its name.
I truly hope Four Seasons Hotel Alexandria returns to the exceptional standards for which the
brand is known. Until then, unfortunately, I cannot recommend the hotel based on my recent experience.
What a beautiful hotel in an excellent location! The staff is amazing but beyond the usual excellent service I particularly enjoyed the beach area.
Very luxurious, very clean, very spacious, perfect location
I like the hospitality the smile on everybody's face the quality of food the comfort of the pillow & off course the view
I think the shower may need to be better
Exceptional service from all staff.
Everything but the staff was amazing.
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