Hotel Museo Spa Casa Santo Domingo

Hotels
9 (1973 reviews)
Tercera Calle Oriente 28 A , Antigua Guatemala , gt

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Beautiful design and location
Exceptional service and amenities
Cons:
Issues with room readiness
Problems with door locks

Categories

Cleanliness
8.46
Generally clean, though one guest noted issues requiring improved housekeeping.
Service
9.43
Overall service received high praise, with several mentions of friendly staff.
Location
9.47
Excellent location highlighted positively by multiple reviews.
Room Quality
7.92
Some concerns about room comfort, particularly regarding bed firmness.
Amenities
9.45
Spa and breakfast received high marks; facilities are considered top-notch.
Value for Money
8.41
While some found it pricey, many felt it was worth the cost for the services offered.
Food and Beverage
9.46
Breakfast and dining options were described as exceptional and valuable.
Overall Experience
9.43
Overall positive experiences, with many comments on the unique atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:33

Property Description

Artistic Rooms and SPA Living Concept

Experience a unique stay in our Hotel-Museum-Spa, where each of the 132 rooms is a work of art itself. Enjoy the special SPA Living concept in 26 rooms, adorned with local artistic masterpieces and intricate weavings. Contact us directly for personalized room requests to make your stay truly exceptional.

Gastronomic Delights at El Refectorio

Indulge in a culinary journey at El Refectorio, where Chef Mario Enrique Campollo crafts elegant international dishes with a Guatemalan twist. Explore the ever-changing weekend specials and don't miss the exquisite Sunday brunch. Immerse yourself in the rich flavors of Guatemala with our weekend buffet of traditional afternoon snacks.

Wellness Oasis and Cultural Exploration

Relax and rejuvenate in our world-class spa facilities, offering a range of treatments to restore balance in body and mind. Unwind in indoor/outdoor areas, pools, jacuzzis, and saunas, or book a room with direct spa access for an intimate experience. Explore the cultural treasures within our hotel, including six museums and two art galleries, providing a glimpse into Guatemala's rich heritage.

Book now to embark on a journey of art, gastronomy, wellness, and culture at our enchanting Hotel-Museum-Spa.

Important information:

The Sofa bed and the crib have an extra fee.

Temporary we offer private transportation from the airport to the Hotel and viceversa with and extra charge.

At check in, Client must open credit with the Hotel. Most credit cards are accepted. This credit is independent

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$8 per person per night when using an available cot.
    People 3 years old and over stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1973 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 7.92
Amenities: 9.45
Value for Money: 8.41
Food and Beverage: 9.46
Overall Experience: 9.43
K
Krotani • solo_traveller • mx
10
2026-05-24 • via Nuitee
M
Merguezz • solo_traveller • es
8
2026-05-23 • via Nuitee
K
Katharina • solo_traveller • ch
10
2026-05-21 • via Nuitee
M
Makenzi • extended_group • us
10
#1 Hotel to stay at in ANTIGUA!
Pros:

My stay at Hotel Museo Spa Casa Santo Domingo was absolutely unforgettable. The grounds were incredible, beautifully maintained, and filled with so much history, especially with the hotel built into the ruins in such a thoughtful and stunning way. Every amenity I could ask for was there, the breakfast was top notch, and everything was served fresh. The price is definitely justified considering everything you get, and I am already trying to plan another trip so I can stay here again. I would 100% recommend this hotel to anyone visiting Antigua. Please share my thanks with your wonderful team.

Cons:

EVERYTHING WAS PERFECT!!!

2026-05-20 • via Nuitee
Q
Quinty • solo_traveller • nl
8
2026-05-19 • via Nuitee
A
Alfonso • couple • co
10
Bello hotel. Experiencia unica por su historia y aprovechar cada espacio conservando sus bases.
Pros:

las instalaciones

Cons:

todo ok

2026-05-18 • via Nuitee
M
Marco • extended_group • cr
8
Muy lindo lugar
Pros:

Infraestructura es espectacular. Concepto tipo resort muy bueno. El spa es top

Cons:

Check out lento. Problemas para desayunar cuando está lleno.
Falta tener mas especiales en comida ya q se vuelve monótono
Los colchones no son tan cómodos

2026-05-18 • via Nuitee
D
DANIELA • couple • es
6
Miedo
Pros:

Las instalaciones son hermosas el personal fue muy amable, la calidad del desayuno fue muy buena

Cons:

Lamentablemente, la segunda noche, una amiga y yo fuimos solas al bar del Hotel, ordenamos un cóctel cada una, el mismo cóctel por cierto (Moscow Mule) y luego salimos de allí directo a cenar, más o menos 30 minutos después de habernos tomado ese cóctel, nos desmayamos las dos en cuestión de segundos. Claramente nos pusieron algo en el trago. Lo reclamamos al gerente del bar y nos dijo que había revisado todas los vídeos y que todo estaba correcto. Realmente tampoco esperaba que asumieran ninguna responsabilidad. Es la primera vez en mi vida que me pasa esto.

2026-05-16 • via Nuitee
M
maritza • couple • us
10
2026-05-16 • via Nuitee
C
Claudia • couple • us
7
Pros:

Customer service needs improvement.

Cons:

Not all the staff at reception is friendly . I think if you work in customer service you should be more friendly.

2026-05-15 • via Nuitee
J
Jaime • family_with_children • cr
10
2026-05-15 • via Nuitee
V
Val • solo_traveller • ch
10
Pros:

Wow

2026-05-14 • via Nuitee
C
Caterine • family_with_children • gt
9
Pros:

las instalaciones

Cons:

todo tiene un costo extra

2026-05-12 • via Nuitee
K
KimAnnette • couple • us
10
Great Stay in Antigua
Pros:

Stunning Property!!!!
Beautiful large rooms!!!!
Amazing spa!!!!!
Wonderful staff!!!!
Great location!!!!!

Cons:

Nothing!!!!

2026-05-12 • via Nuitee
S
Sebastian • couple • co
10
Great for a romantic getaway
Pros:

Architecture, 10/10 breakfast, location, parking.

Cons:

Breakfast was a bit crowded, thankfully we booked a table previously.

2026-05-11 • via Nuitee
L
lydia • couple • gr
10
2026-05-10 • via Nuitee
A
ANA CLAUDIA • solo_traveller • br
10
Best choice in the beautiful Antigua
Pros:

The room that I booked was better than what I imagined, with a gorgeous terrace overlooking the Volcano of Water!!

Cons:

Some of the decoration elements seemed a little creepy

2026-05-09 • via Nuitee
J
Jorge • couple • gt
10
Pros:

Ubicación e instalaciones

Cons:

La comida ya bajó su calidad y variedad

2026-05-07 • via Nuitee
M
Mariana • solo_traveller • mx
8
Pros:

Un lugar estupendo y la atención bien.

Cons:

Entran a la habitación durante el día (acomodo y disposición de papelería) sin tu consentimiento. Eso es un poco invasivo.

2026-05-07 • via Nuitee
B
Brown • solo_traveller • us
10
2026-05-06 • via Nuitee