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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Garden
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Pets allowed
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Solarium
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Chapel/shrine
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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ATM/cash machine on site
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Lockers
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Toilet with grab rails
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Kid-friendly buffet
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Open-air bath
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Hot spring bath
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Hair Salon Services
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Walking tours
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Breakfast takeaway containers
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Temporary art galleries
Review Highlights
Categories
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Property Description
Artistic Rooms and SPA Living Concept
Experience a unique stay in our Hotel-Museum-Spa, where each of the 132 rooms is a work of art itself. Enjoy the special SPA Living concept in 26 rooms, adorned with local artistic masterpieces and intricate weavings. Contact us directly for personalized room requests to make your stay truly exceptional.
Gastronomic Delights at El Refectorio
Indulge in a culinary journey at El Refectorio, where Chef Mario Enrique Campollo crafts elegant international dishes with a Guatemalan twist. Explore the ever-changing weekend specials and don't miss the exquisite Sunday brunch. Immerse yourself in the rich flavors of Guatemala with our weekend buffet of traditional afternoon snacks.
Wellness Oasis and Cultural Exploration
Relax and rejuvenate in our world-class spa facilities, offering a range of treatments to restore balance in body and mind. Unwind in indoor/outdoor areas, pools, jacuzzis, and saunas, or book a room with direct spa access for an intimate experience. Explore the cultural treasures within our hotel, including six museums and two art galleries, providing a glimpse into Guatemala's rich heritage.
Book now to embark on a journey of art, gastronomy, wellness, and culture at our enchanting Hotel-Museum-Spa.
The Sofa bed and the crib have an extra fee.
Temporary we offer private transportation from the airport to the Hotel and viceversa with and extra charge.
At check in, Client must open credit with the Hotel. Most credit cards are accepted. This credit is independent
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for US$8 per person per night when using an available cot.
People 3 years old and over stay for US$40 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
We booked a suite at Casa Santo Domingo for our wedding weekend, and many of our guests stayed there as well. While the property is beautiful, the way we were treated completely overshadowed it.
One of the main reasons we chose this hotel was to take getting-ready photos with our wedding party on the property before the ceremony. On the morning of our wedding, a few groomsmen came to our suite to finish getting ready. Within minutes, security arrived and told everyone except me they had to leave, forcing several of them to finish getting dressed in the hotel’s common areas.
When our photographer arrived, they were denied entry because they had not been “cleared” to photograph on the property. We were never informed of this policy beforehand, despite booking the hotel specifically for this purpose. It completely ruined our getting-ready photos.
To make matters worse, we were later told we would lose our security deposit because security had been called to our room, the very situation they created.
Casa Santo Domingo may be a beautiful property, but the guest experience was incredibly disappointing.
If you’re planning a wedding or special occasion, I would strongly recommend looking elsewhere. There are plenty of hotels in Antigua that provide much better hospitality and value.
Atencion del personal
La cama un poco dura
Si tienen la oportunidad de quedarse vale totalmente la pena el hotel, las instalaciones impecables, el personal muy atento, servicio 24 horas. El museo es grande, la piscinas muy buenas. Cuenta con transporte al restaurante EL Tenedor, allá también es muy bonito y un lugar para recorrer. Recomendable ir a la tienda de chocolates.
El precio de la comida es alto, se entiende por el servicio del hotel.
Las instalaciones son una maravilla.
El personal podria ser mas amable.
Decoração do hotel valorizando sua história como convento, quarto espaçoso e confortável, amenities oferecidos são muito bons, excelente café-da-manhã.
Recepção - o local onde é feito o check in fica distante da entrada principal do hotel e na nossa chegada ninguém nos recebeu ou orientou para onde deveríamos ir. Além disso, são rígidos quanto ao horário de check in (15:00h), incapazes de liberar o quarto meia hora antes, o que achei meio desnecessário considerando o perfil do hotel.
Atendimento / Concierge - Antes da chegada tentei contato com o hotel mandando mensagem aqui pelo booking e não obtive resposta. No site não localizei número de whatsapp. Concierge aparentemente não existe ou não funciona.
Las instalaciones del hotel son excepcionales: su arquitectura, decoración y riqueza histórica hacen que recorrerlo sea una verdadera experiencia de museo
El servicio estuvo muy por debajo de lo esperado para un hotel de esta categoría. El baño turco de mujeres no funcionaba y, al reportarlo, pusieron en duda mi palabra. Además, percibí un trato machista: cuando mi pareja solicitaba algo recibía atención y soluciones, mientras que a mí me cuestionaban o ignoraban. También hubo incumplimientos con el transporte, falta de información, una ducha averiada y deficiencias en la limpieza.
Instalaicones de hotel
Todo estuvo bien
Las habitaciones y la decoración y la comida
Nada
Buffet breakfast is good but it’s overly distributed in different rooms and you have to walk a lot to get your food, it’s a hassle. Service personnel is excellent though.
Totally overrated and overpriced property. We had 3 standard rooms that were dated and needed a fresh coat of paint. Architectural it is disgusting that all bathrooms have an open ventilation window to the hall, which stank and had a terrible poo smell.
Small museums are boring to ok.
We used the spa facilities, which again are also dated and truly low standard.
I’m happy we just stayed one night here and payed a third of the price at another hotel (Hotel Casa Noble) for the rest of our stay in Antigua that felt more authentic and cozier, the rooms were definitely nicer and better value for the money.
El mejor alojamiento de Antigua Guatemala.
Beautiful setting among the ruins of a historic monastery, surrounded by lush greenery. The service was excellent from start to finish. We were on our honeymoon and were touched by the thoughtful complimentary gestures from the moment we arrived. The bed was exceptionally comfortable, and the breakfast featured a wonderful selection of local specialties.
Nothing.
Very beautiful and great hotel
Too expensive
Everything
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