Citrus Hotel Eastbourne by Compass Hospitality

Hotels
•
Independent
7.6 (123 reviews)
King Edwards Parade, Eastbourne, England, BN21 4EB , Eastbourne , GB
44-1242696999

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Pets allowed

Facilities

Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Street parking
Wheelchair accessible
Elevator
Golfing nearby
Breakfast available (surcharge)
Multilingual staff
See all facilities

Review Highlights

Pros:
Clean Room
Huge Room with Sea View
Cons:
Toilet issues
Poor response to problems

Categories

Cleanliness
5.36
Guest mentioned room not cleaned and no sink plug.
Service
8.33
Most staff were friendly and helpful, though follow-up was lacking.
Location
8.37
The hotel has a sea view, but some rooms claimed to have limited visibility.
Room Quality
7.82
Rooms were described as nice but with some maintenance issues.
Amenities
7.85
Decent breakfast and good facilities, but some items needed attention.
Value for Money
7.31
Paid extra for a sea view which did not meet expectations.
Food and Beverage
7.86
Limited breakfast options with only continental service.
Overall Experience
7.93
Mixed feelings with a general sense of dissatisfaction due to unresolved issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 08:42

Property Description

Discover the perfect blend of comfort and convenience at Best Western Plus Citrus Hotel Eastbourne, nestled in the vibrant heart of Eastbourne.

Modern Amenities
Stay connected with complimentary wireless internet access throughout the hotel and enjoy a range of amenities including a business center, dry cleaning, and banquet facilities.

Dining Delights
Savor delicious meals at our on-site restaurant or grab a quick snack at the charming coffee shop/café. For those lazy evenings, in-room dining with room service is readily available.

Spacious Guestrooms
Unwind in one of our 50 well-appointed guestrooms featuring flat-screen televisions and private bathrooms. Enjoy daily housekeeping services, along with coffee/tea making facilities for your convenience.

Experience the perfect coastal getaway with attractions just minutes away. Don't miss out—book your stay at Best Western Plus Citrus Hotel Eastbourne today!

Important information:

Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a banquet hall.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 123 reviews
Cleanliness: 5.36
Service: 8.33
Location: 8.37
Room Quality: 7.82
Amenities: 7.85
Value for Money: 7.31
Food and Beverage: 7.86
Overall Experience: 7.93
J
John • couple • gb
9
2026-07-02 • via Nuitee
J
Jailesh • solo_traveller • gb
6
2026-07-02 • via Nuitee
A
A7548OCandrewd • Couples • Walnut Creek, California
6
Citrus hotel Eastbourne what to expect
Pros:

Victorian hotel requires a lot od finishing to bring to arverage level

2026-06-28 • via Tripadvisor
M
Marc • family_with_children • gb
8
central location, bargain stay, lovely staff
Pros:

space of family room, cost, proximity to beach

Cons:

old carpets, beds base old but mattress is comfortable, toilets needs updating

2026-06-26 • via Nuitee
M
Mahbuba Hira • couple • gb
10
A really nice chilled out and comfortable stay at the Citrus with everything we needed nearby.
Pros:

Location was exvellent, as we neefed it near the tennis and oposite beach but also at the quieter end of the sea front. Convenient parking close by. Room was very spacious, nice big bed and everything was nice and clean. Staff on reception were brilliant very helpful and obliging so a big thank you to them. A minor comment is that bathroom had no blinds, so got very hot un there due to direct sun pouring in so a bit uncomfortable in there but not a big issue. I still give them a 10/ 10 and will definitely stay there again next year and any other time we visit eastbourne which is quite frequently.

Cons:

Not a dislike but more a suggrstion for improving: Bathroom could do with a blind / curtain to keeo room cool as in very hot weather room got extremely hot. A mini icebox/ fridge in room would be fantastic.

2026-06-26 • via Nuitee
H
Harry • solo_traveller • gb
8
Family break
Pros:

Friendly, helpful staff. Spotlessly clean, comfy and right on the seafront. Incredibly inexpensive.⁷

Cons:

Breakfast good but would llike fresh fruit rather than tinned. There was melon.

2026-06-24 • via Nuitee
R
Russ • solo_traveller • es
6
Good enough option on the sea front
Pros:

The location was great. Staff were friendly. Breakfast was excellent.

Cons:

I think the hotel has seen better days. Perhaps when it was a Best Western it was kept to a higher standard but things have certainly slipped since then. It's a bit tired and needs some TLC.

2026-06-21 • via Nuitee
H
Heising24 • solo_traveller • gb
10
Pros:

Hotel ma super lokalizacje Personel jest mily i przyjazny Posciel i reczniki sa czyste a widok z okna jest na molo

Cons:

Hotel wymaga remontu winda jest w strasznym stanie nie ma przyciskow az strach jezdzic nia

2026-06-17 • via Nuitee
H
Hyrie • extended_group • gb
10
2026-06-12 • via Nuitee
M
matthew • solo_traveller • gb
1
The worst hotel I've stayed at ever.
Pros:

Nothing!. Room stank. Really dirty. Fixtures and fittings were patched up or had poor repairs made to them. paint on the walls was peeling off. Dirty carpet and holes in the curtains.

Cons:

My first room had dog s**t on the floor and on the skirting board in another part of the room. I was moved but my new puppy had already sniffed at the s**t and the next morning I had to rush him to the vets for an emergency appointment and now he's on x2 lots of medication. I was supposed to stay the second night but didn't want to risk it. I went back to the hotel on the Wednesday to flag all of this up and I was promised a call within 48 hours with a resolution. 96 hours later and still no phone call. PLEASE AVOID THIS HOTEL IF YOU HAVE A DOG.

2026-06-12 • via Nuitee
D
Dan • solo_traveller • gb
10
Pros:

The staff and the service

2026-06-09 • via Nuitee
P
pedro • solo_traveller • gb
10
2026-06-08 • via Nuitee
J
Justina • solo_traveller • gb
1
2026-06-08 • via Nuitee
N
Nadine • couple • de
4
2026-06-07 • via Nuitee
L
Lisa • couple • gb
3
It’s a budget hotel but expensive to stay would not stay again there are better hotels for £116
Pros:

It was basic for the expensive price we paid

Cons:

Toiletries was like washing up liquid, dirty stains everywhere especially round the toilet on the floor

2026-06-07 • via Nuitee
S
Saptarshi • solo_traveller • gb
6
2026-06-07 • via Nuitee
H
Helen • couple • gb
6
Fair value for money and we would probably stay here again.
Pros:

The staff were lovely - friendly and helpful. The breakfast was a very nice, continental spread. The bed was comfy with the duvet being the perfect weight for a comfortable night's sleep. The room and carpet were clean.

Cons:

The hotel is a classic case of once having been grand, but now tired and in need of some serious investment. Repairs are needed and decoration carried out. The windows didn't work properly, some of the glass units were blown and grubby. The curtains needed re-fixing. Bedside lights would be good but it would appear that there aren't enough sockets.

2026-06-07 • via Nuitee
E
Emilia • solo_traveller • gb
5
Friendly staff but uncomfortable hotel
Pros:

The staff were super friendly and helpful during our stay. The location was convenient and check-in was easy.

Cons:

The hotel had a strong unpleasant smell. We couldn’t open the windows, which made the room feel stuffy and uncomfortable. The breakfast selection and quality were also poor.

2026-06-04 • via Nuitee
C
Catharine • family_with_children • gb
6
Very good value and v nice staff
Pros:

very nice staff especially Andy who was very helpful.
our room was very nice with a lovely bathroom and lots of channels on the TV.
It was across the road from the beach which was great.

Cons:

Breakfast finishing at 9am which seemed quite early when you didn't need to check out until 11am.
Choice of food at breakfast was not great.

2026-06-02 • via Nuitee
V
Vivien • couple • gb
6
A pleasant hotel . Some areas need a bit of attention but you only sleep there mainly so not
Pros:

Right by the beach. The staff were very pleasant.

Cons:

The breakfast could be spruced up. The toaster was only working 50%

2026-06-02 • via Nuitee