Citrus Hotel Eastbourne by Compass Hospitality

Hotels
7 (851 reviews)
King Edward Parade , Eastbourne , gb

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location (seafront, near tennis courts)
Friendly, helpful staff
Affordable / good value for money
Convenient parking
Some rooms spacious and comfortable
Cons:
Poor and inconsistent cleanliness (including severe incidents)
Tired decor and need for refurbishment
Old carpets and dated bathrooms/fixtures
Old/unsafe lift
Lack of some in-room amenities (no fridge)

Categories

Cleanliness
3
Repeated negative comments about cleanliness: multiple guests reported dirty carpets, peeling paint, stained/soiled rooms and one severe incident involving dog faeces. While some rooms were described as spotlessly clean, overall sentiment is strongly negative and inconsistent.
Service
9
Service is frequently praised: staff described as friendly, helpful and obliging across many reviews. Several guests specifically thanked reception for good service, justifying a strong positive score.
Location
9
Location is a clear strength: numerous mentions of proximity to the beach, seafront, tennis courts and central position. Reviewers consistently cite the excellent location and views.
Room Quality
6
Mixed feedback: some rooms described as spacious, with big comfortable beds and clean, while others are tired with old carpets, patched fixtures, peeling paint and dated bathrooms. Overall room quality is below very good but not uniformly poor.
Amenities
6
Amenities are basic: convenient parking is mentioned positively, but guests noted lack of in-room fridge/mini-bar, an old/out-of-order lift and dated bathroom fittings. Amenities are functional but need investment.
Value for Money
8
Perceived as good value: multiple guests call it inexpensive or a bargain and say they would stay again, indicating strong value-for-money sentiment despite property wear.
Food and Beverage
7.5
Breakfast is generally well regarded (described as excellent or a nice continental spread), with minor suggestions such as offering fresh fruit rather than tinned. Overall positive with small improvements suggested.
Overall Experience
7.5
Overall sentiment is mixed-to-positive: many guests enjoyed a comfortable stay because of location and staff, while a minority experienced serious cleanliness and maintenance issues that harmed their stay. Average experience leans positive but inconsistent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:28

Property Description

Stylish Accommodation with Sea Views
Experience contemporary rooms with minimalist decor and sea views at Citrus Hotel Eastbourne by Compass Hospitality. Enjoy the convenience of a flat-screen TV and a private bathroom with a hairdryer in each room.

Complimentary Wi-Fi Access
Stay connected with complimentary Wi-Fi available throughout the hotel. Whether for work or leisure, enjoy seamless internet access during your stay.

Convenient Location for Exploring
Situated opposite the Western Lawns, our hotel is a short walk from Eastbourne Rail Station and popular attractions like Eastbourne Pier and Beachy Head. Explore the beauty of Eastbourne with ease during your stay.

Book now for a memorable seaside getaway at Citrus Hotel Eastbourne by Compass Hospitality.

Important information:

- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking

- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking

This payment is non-refundable and non-transferable.

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property or guest may be asked to pay with alternative method.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

7
Based on 851 reviews
Cleanliness: 3
Service: 9
Location: 9
Room Quality: 6
Amenities: 6
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 7.5
E
Erlinda • extended_group • gb
6
2026-08-07 • via Nuitee
V
Vivien • solo_traveller • gb
1
2026-08-06 • via Nuitee
S
Sandra • family_with_children • gb
10
Nice staff. Affordable parking. Close to the beach.
Pros:

Close to the beach

Cons:

Old lift

2026-08-04 • via Nuitee
S
Stewart • couple • gb
5
2026-07-25 • via Nuitee
S
Stewart • couple • gb
5
Pros:

Location

Cons:

In need of refurbishment

2026-07-25 • via Nuitee
J
Joanna • couple • gb
4
Good location, the hotel needs a lot of TLC
Pros:

Very good location, very close to the sea and tennis courts

Cons:

The hotel needs a lot of TLC, it looks tired and not very clean

2026-07-22 • via Nuitee
J
John • couple • gb
9
2026-07-02 • via Nuitee
J
Jailesh • solo_traveller • gb
6
2026-07-02 • via Nuitee
A
A7548OCandrewd • Couples • Walnut Creek, California
6
Citrus hotel Eastbourne what to expect
Pros:

Victorian hotel requires a lot od finishing to bring to arverage level

2026-06-28 • via Tripadvisor
M
Marc • family_with_children • gb
8
central location, bargain stay, lovely staff
Pros:

space of family room, cost, proximity to beach

Cons:

old carpets, beds base old but mattress is comfortable, toilets needs updating

2026-06-26 • via Nuitee
M
Mahbuba Hira • couple • gb
10
A really nice chilled out and comfortable stay at the Citrus with everything we needed nearby.
Pros:

Location was exvellent, as we neefed it near the tennis and oposite beach but also at the quieter end of the sea front. Convenient parking close by. Room was very spacious, nice big bed and everything was nice and clean. Staff on reception were brilliant very helpful and obliging so a big thank you to them. A minor comment is that bathroom had no blinds, so got very hot un there due to direct sun pouring in so a bit uncomfortable in there but not a big issue. I still give them a 10/ 10 and will definitely stay there again next year and any other time we visit eastbourne which is quite frequently.

Cons:

Not a dislike but more a suggrstion for improving: Bathroom could do with a blind / curtain to keeo room cool as in very hot weather room got extremely hot. A mini icebox/ fridge in room would be fantastic.

2026-06-26 • via Nuitee
H
Harry • solo_traveller • gb
8
Family break
Pros:

Friendly, helpful staff. Spotlessly clean, comfy and right on the seafront. Incredibly inexpensive.⁷

Cons:

Breakfast good but would llike fresh fruit rather than tinned. There was melon.

2026-06-24 • via Nuitee
R
Russ • solo_traveller • es
6
Good enough option on the sea front
Pros:

The location was great. Staff were friendly. Breakfast was excellent.

Cons:

I think the hotel has seen better days. Perhaps when it was a Best Western it was kept to a higher standard but things have certainly slipped since then. It's a bit tired and needs some TLC.

2026-06-21 • via Nuitee
H
Heising24 • solo_traveller • gb
10
Pros:

Hotel ma super lokalizacje Personel jest mily i przyjazny Posciel i reczniki sa czyste a widok z okna jest na molo

Cons:

Hotel wymaga remontu winda jest w strasznym stanie nie ma przyciskow az strach jezdzic nia

2026-06-17 • via Nuitee
H
Hyrie • extended_group • gb
10
2026-06-12 • via Nuitee
M
matthew • solo_traveller • gb
1
The worst hotel I've stayed at ever.
Pros:

Nothing!. Room stank. Really dirty. Fixtures and fittings were patched up or had poor repairs made to them. paint on the walls was peeling off. Dirty carpet and holes in the curtains.

Cons:

My first room had dog s**t on the floor and on the skirting board in another part of the room. I was moved but my new puppy had already sniffed at the s**t and the next morning I had to rush him to the vets for an emergency appointment and now he's on x2 lots of medication. I was supposed to stay the second night but didn't want to risk it. I went back to the hotel on the Wednesday to flag all of this up and I was promised a call within 48 hours with a resolution. 96 hours later and still no phone call. PLEASE AVOID THIS HOTEL IF YOU HAVE A DOG.

2026-06-12 • via Nuitee
D
Dan • solo_traveller • gb
10
Pros:

The staff and the service

2026-06-09 • via Nuitee
P
pedro • solo_traveller • gb
10
2026-06-08 • via Nuitee
J
Justina • solo_traveller • gb
1
2026-06-08 • via Nuitee
N
Nadine • couple • de
4
2026-06-07 • via Nuitee