Homewood Suites by Hilton London Ontario

Hotels
Homewood Suites by Hilton
8.6 (980 reviews)
45 Bessemer Road , London , ca

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Breakfast was good
Room was spacious
Cons:
Understaffed
Pool was cold and dirty

Categories

Cleanliness
7.56
Multiple mentions of hair in the room and bathroom, dirty pool area.
Service
8.53
Reports of understaffing and delays at front desk, but staff attempted to assist.
Location
9.57
Standard location for a hotel in London, access to amenities nearby.
Room Quality
9.02
Rooms were mostly clean and spacious, though issues with pillows noted.
Amenities
7.05
Pool was cold and closed unexpectedly, issues with the TV.
Value for Money
9.01
Mixed feelings about pricing given issues encountered during the stay.
Food and Beverage
9.56
Breakfast was positively mentioned.
Overall Experience
8.53
Disappointment due to multiple service and facility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:17

Property Description

All-Suite Hotel with Free Amenities:

Providing a variety of free amenities, including grocery shopping services, this all-suite hotel offers all the comforts of home, and is close to Highway 401, area attractions and businesses.

Convenient Features for Guests:

Start the day at the Homewood Suites London Ontario with a free hot breakfast, or prepare a home-cooked meal with in-room fully equipped kitchens. Finish some work in the 24-hour business center, or relax by the swimming pool. Work out in the modern fitness center, then finish the day at the free weekday evening reception.

Nearby Attractions and Businesses:

Only a short distance from the London Ontario Homewood Suites, discover the shops and restaurants at White Oaks Mall, or enjoy the nearby East Park Golf Gardens. The corporate offices of 3M, Kellogg's and Labatt Breweries are also situated nearby.

Book your stay at Homewood Suites London Ontario for a comfortable and convenient experience!

Important information:

Please note guests name must be on the reservation to check in.

Property offers Evening Reception on Wednesdays only.

The pet policy is Nonrefundable

Please note that the property can only accommodate pets with a maximum weight of 34 kg or less.

Please note that pets will incur an additional charge of $105 per stay for 1-4nights.

Please note that pets will incur an additional charge of $175 per stay for 5+ nights.

Please note that a maximum of 2 pets is allowed per booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 15 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 980 reviews
Cleanliness: 7.56
Service: 8.53
Location: 9.57
Room Quality: 9.02
Amenities: 7.05
Value for Money: 9.01
Food and Beverage: 9.56
Overall Experience: 8.53
K
Kyle family_with_children ca
7
Pros:

Pool was fun! We are so happy to have the breakfast in the morning. The bed was comfortable.

Cons:

The room needed better stocking of supplies. There was no body wash left. Toilet paper had 1/2 a roll. Only one coffee pod and 2 towels for a king suite. Disappointed

2026-05-22 via Nuitee
R
Rishikesh solo_traveller ca
7
2026-05-19 via Nuitee
H
Heinrich couple ca
10
2026-05-18 via Nuitee
K
KRIS family_with_children ca
1
2026-05-18 via Nuitee
W
wenhao family_with_children ca
7
2026-05-11 via Nuitee
A
America couple ca
7
It was great for our needs but could be cleaner
Pros:

Room was nice

Cons:

Felt dirty

2026-05-11 via Nuitee
K
Kurt couple ca
8
2026-05-06 via Nuitee
F
Frankie couple ca
9
They over all stay was good and comfortable and would/will be staying there again for sure.
Pros:

Cleanliness of the rooms. Microwave, fridge and stove is very nice accessories to have. The text message we received shortly after checking in to see if everything was good so far and if we needed anything to message. The room was very clean. We asked for rooms side by side and they accommodated us with attaching rooms which was also nice. No complaints at all with the inside of the hotel itself.

Cons:

I thought we were getting a room with a jacuzzi but we hadn’t. Wasn’t a huge deal just would have been nice. When we inquired about it they didn’t have any rooms available with a jacuzzi again not a huge deal. There was what appeared to be a windshield shattered in the parking lot that took up 4-5 parking spots. I didn’t realize it at first and parked right on the glass. The glass still hadn’t been picked up after checking out. Puddles of Water also in the parking lot that took up another 7-10 parking spots. I had to park in the puddle unless I wanted to park way further down from the entrance of the hotel.

2026-04-30 via Nuitee
V
Victoria family_with_children ca
5
Average
Pros:

Comfortable beds. Everything worked

Cons:

Could have been cleaner. Pool was very cold. Breakfast was.mediocure.

2026-04-28 via Nuitee
D
Destiny couple ca
10
2026-04-27 via Nuitee
Q
Q5678VNvictoriaw Family
6
Value was average.
Pros:

Very average. When we arrived the fridge had not been wiped down but someone was sent right up to clean it and apologized profusely.
The room was tidy, bed was comfortable, tub was small and no plug, quiet and everything worked as it should. Pool was very cold which was pretty disappointing because we chose this hotel because it has a pool.
Breakfast was not very good but we went down fairly late. 8;30). The coffee was terrible. Staff was fine but not outstanding. I also didn't get my points because I booked online which seems like a dumb policy. My 6yr old granddaughter loved it.

2026-04-26 via Tripadvisor
B
brucesO1413OU Business
10
I was in town for job training, having comfortable accomodations makes it that much less stressfull, thanks!
Pros:

Very helpful & friendly staff, hotel is clean & tidy. Great job everyone!

2026-04-22 via Tripadvisor
S
Samantha family_with_children ca
3
Waste of money
Pros:

The room was the only thing good about this hotel

Cons:

Where do I start,
I showed up with 3 kids, early afternoon and wasn’t notified that the pool was closed, so when asked what I was suppose to do to entertain my kids for the rest of the night since the hotel was already $200 for less than 24hrs he had no idea,
When asked why I wasn’t notified at check in, again deer in headlight.

So we sat in the room all night
He said the pool would be fixed in the morning - when we were leaving…. We stayed an extra hour, still never opened….

The breakfast was garbage.
Tasteless, some items were cold, the waffle machine didn’t work properly.

It was literally a waste of a night.
Already having a bad day, we were excited to just go to the hotel and relax, have dinner, swim at the pool, and instead we got stuck in our rooms.

2026-04-20 via Nuitee
S
Sarah couple ca
10
2026-04-20 via Nuitee
E
E2724EZdavidep Business
10
Best hotel in London
Pros:

I've been in this hotel for some months, and everything worked pretty well! Personnel is always available and reliable, they took care of all your needs and requests. Big rooms, always well cleaned and furnished by kind maids. Breakfast and dinner are good and well prepared, with care and professionalism, and a special thank to Alen for this.

2026-04-15 via Tripadvisor
N
Nyambi solo_traveller ca
10
Very beautiful place
Pros:

Very good

Cons:

More options

2026-04-14 via Nuitee
2
267mathewt Family New York City, New York
10
A Wonderful Family Experience – Highly Recommended
Pros:

I recently stayed at this hotel for 3 days with my children, and overall, it was an excellent experience. The swimming pool was one of the highlights of our stay—clean, well-maintained, and with perfectly heated water, making it very enjoyable for kids.

The rooms were neat, comfortable, and well-kept, and the breakfast offered a good variety and quality. During our stay, we experienced a minor issue with the AC/heating system, but the response from the staff was outstanding. After contacting reception, the maintenance team arrived promptly and resolved the issue efficiently.

The staff throughout the hotel were friendly, professional, and attentive. I truly appreciate their service. My kids had a fantastic time, and we left very happy.

I would highly recommend this hotel, especially for families, and I look forward to staying here again in the future.

2026-04-10 via Tripadvisor
A
avdulk2026 Family
4
Family Trip
Pros:

Heat didn't work in our room. My family and I were freezing all night. Bathroom Sink wasn't working either. It was plugged by hair and some dirty black stuff under.
Pool was nice but small. Water was also cold.
Good side, they have good breakfast, and free parking.
You could hear people from higher floor.
I won't use this hotel anymore.

2026-04-07 via Tripadvisor
J
Joseph family_with_children ca
7
Pros:

Spacious unit

Cons:

Kids couldn't go swimming

2026-04-07 via Nuitee
A
Amanda couple ca
9
Comfortable stay. Room was nice, and it was quiet for sleeping. We were happy and would stay here again.
Pros:

Great location. It was close to everything, but it was away from heavy traffic. Modern design interior. Room was clean and large. Quiet for sleeping. Comfortable temperature controlled. Everything worked in the room. It felt like a small apartment with all the amenities. Staff were friendly and helpful when we interacted.

Cons:

I wish the blackout curtain went totally across each window or a blackout shade instead. There was a trash can full for the entirety of our stay near the elevator on our floor. Those were small things I noticed, but will not deter me from coming back.

2026-04-06 via Nuitee