Homewood Suites by Hilton London Ontario

Hotels
Homewood Suites by Hilton
8.6 (1032 reviews)
45 Bessemer Road , London , ca

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Breakfast was good
Room was spacious
Cons:
Understaffed
Pool was cold and dirty

Categories

Cleanliness
7.56
Multiple mentions of hair in the room and bathroom, dirty pool area.
Service
8.53
Reports of understaffing and delays at front desk, but staff attempted to assist.
Location
9.57
Standard location for a hotel in London, access to amenities nearby.
Room Quality
9.02
Rooms were mostly clean and spacious, though issues with pillows noted.
Amenities
7.05
Pool was cold and closed unexpectedly, issues with the TV.
Value for Money
9.01
Mixed feelings about pricing given issues encountered during the stay.
Food and Beverage
9.56
Breakfast was positively mentioned.
Overall Experience
8.53
Disappointment due to multiple service and facility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:17

Property Description

All-Suite Hotel with Free Amenities:

Providing a variety of free amenities, including grocery shopping services, this all-suite hotel offers all the comforts of home, and is close to Highway 401, area attractions and businesses.

Convenient Features for Guests:

Start the day at the Homewood Suites London Ontario with a free hot breakfast, or prepare a home-cooked meal with in-room fully equipped kitchens. Finish some work in the 24-hour business center, or relax by the swimming pool. Work out in the modern fitness center, then finish the day at the free weekday evening reception.

Nearby Attractions and Businesses:

Only a short distance from the London Ontario Homewood Suites, discover the shops and restaurants at White Oaks Mall, or enjoy the nearby East Park Golf Gardens. The corporate offices of 3M, Kellogg's and Labatt Breweries are also situated nearby.

Book your stay at Homewood Suites London Ontario for a comfortable and convenient experience!

Important information:

Please note guests name must be on the reservation to check in.

Property offers Evening Reception on Wednesdays only.

The pet policy is Nonrefundable

Please note that the property can only accommodate pets with a maximum weight of 34 kg or less.

Please note that pets will incur an additional charge of $105 per stay for 1-4nights.

Please note that pets will incur an additional charge of $175 per stay for 5+ nights.

Please note that a maximum of 2 pets is allowed per booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXU

Location

Guest Reviews

8.6
Based on 1032 reviews
Cleanliness: 7.56
Service: 8.53
Location: 9.57
Room Quality: 9.02
Amenities: 7.05
Value for Money: 9.01
Food and Beverage: 9.56
Overall Experience: 8.53
5
593luannec Family
2
Smashed windows in the parking lot
Pros:

Several cars, including ours, had their car windows smashed in the parking lot overnight. This happened to the other hotels in the same vicinity and it was very upsetting. the hotel is not responsible and have zero cameras outside the building. It cost us $500 to replace one passenger side window. Beware of this nonsense. The OPP station is across the road and they do nothing at all to stop this from happening.

2026-08-26 via Tripadvisor
P
Peilian family_with_children ca
6
Cons:

The bathroom is always smelly, and the sofa bed is hard and old

2026-08-24 via Nuitee
P
Peilian couple ca
6
2026-08-24 via Nuitee
J
Journey04739686057 Business
10
Stay
Pros:

It was great staying, staff was great

2026-08-23 via Tripadvisor
M
majesticsky Family
6
Ok stay
Pros:

2 room suite with kitchen. Very nice and roomy. Had a fireplace but wasn’t used. Pillows, Mattress and blankets great. Breakfast was just ok - bacon was not crispy and looked under cooked.

I needed to use the washer/dryer but they aren’t setup for credit cards. They only take Canada coins. Front desk could not accept US money. Not a deal breaker but a credit card could work for all.

2026-08-23 via Tripadvisor
S
SHAWN family_with_children ca
8
Overall good, but could be better
Pros:

Nicely laid out room. Friendly staff

Cons:

Overall parts of the hotel and furnishings are showing their age. The sofa bed had a fitted sheet that obviously hadn’t been cleaned in some time (stains and debris)

2026-08-23 via Nuitee
S
Sabrina solo_traveller us
10
Pros:

The check in was smooth and the rooms were very clean and comfortable.

Cons:

We didn't have any dislikes.

2026-08-22 via Nuitee
M
Mary Grace family_with_children ca
8
For the price we paid; the room we stayed in was worth it for the night.
Pros:

We had a little kitchenette to prep our meals for the day before we headed out for the day. Breakfast being included with our stay was convenient and lovely.

Cons:

Our room was a bit dirty; with crumbs and sticky gummy bears everywhere.

The complementary cookies were stale and the prices for items in their little shop were overly expensive.

2026-08-21 via Nuitee
3
329rajatb Couples
10
Great stay
Pros:

It was a great experience staying at Homewood, complimentary breakfast with basketball court.

2026-08-20 via Tripadvisor
A
Arriana couple ca
10
2026-08-19 via Nuitee
D
Daniela family_with_children ca
9
2026-08-18 via Nuitee
A
Arash couple us
8
Cons:

The continental breakfast is not good.

2026-08-17 via Nuitee
J
Jackie couple ca
9
Very pleasant, would recommend.
Pros:

Quiet at night, comfortable bed and pillows, kitchen facilities was a bonus, breakfast had variety, food was tasty, lots of parking, building was clean. Friendly staff, easy on off highway, close to everything.

Cons:

No towels in pool area, asked at desk, none arrived within an hour, so we left pool.

2026-08-17 via Nuitee
L
lisatY6299KX Family Stoney Creek, Hamilton, Ontario
10
Ball Tournament Weekend Stay
Pros:

We were in town for a baseball tournament and loved this Hotel! The rooms were amazing, like a small apartment. The back patio was a great place to use for our group in the evening and the basketball court was perfect for the boys! The gym was great too! We would most definitely stay here again! Thank you for an amazing experience!

2026-08-16 via Tripadvisor
2
247yelenag Family Niagara-on-the-Lake, Ontario
10
A Memorable Stay at Homewood Suites: Celebrating Family and 30 Years of Marriage
Pros:

We had such a wonderful stay at Homewood Suites while visiting our son and celebrating our 30th wedding anniversary. Everything was beautifully prepared and made us feel truly welcome from the moment we arrived.

We especially loved the thoughtful little touches in our room, including the adorable swan made from towels and the lovely personal details. It made both the visit and our anniversary feel even more special and personal.

The hotel was beautiful, comfortable, and very well cared for, but what stood out most was the kindness of the staff. Everyone we met was warm, friendly, and genuinely welcoming.

Thank you for helping make our visit with our son and our 30th wedding anniversary such a beautiful and memorable experience. We truly enjoyed our stay and would happily come back again!

2026-08-15 via Tripadvisor
J
Jet750712 Business
10
Had the safest and best on site duty stay!
Pros:

Had great experience with London Homewood suites for my stay during on site duty. The rooms are spacious and comes with all the necessary appliances. Wednesday evening snack options were the best I had. House keeping requests are well addressed. Breakfast options too are great. Coming back for another two rotations.

2026-08-14 via Tripadvisor
S
Sheila solo_traveller ca
6
Pros:

Location, facilities & allowance to bring a dog

Cons:

The musty smell of the suite.

2026-08-14 via Nuitee
A
antonygO507IH Solo travel
10
Exceptional Staff Made My Long-Term Stay Feel Like Home
Pros:

My long-term stay at Homewood Suites has been exceptionally pleasant, and a huge part of that has been the wonderful staff.

I would especially like to recognize Alena from the kitchen staff. She always greets me in the morning with a smile and is consistently friendly, welcoming, and kind. She even made sure my favourite broccoli cream soup was available for Wednesday’s dinner, which was such a thoughtful touch. She genuinely makes dining at the hotel something I look forward to.

I would also like to recognize the front desk supervisor, who is always extremely helpful, friendly, and funny. Every interaction with him has been positive, and he has consistently made me feel welcomed and taken care of throughout my stay.

What really makes this hotel stand out is the team behind it. The staff have made my extended stay significantly more enjoyable, and their kindness, professionalism, and personal attention are what make the service here exceptional.

2026-08-12 via Tripadvisor
M
martinmR8487RC Business
10
Homewood
Pros:

Experience here is great. The rooms are excellent. Have all your amenities. It’s pretty clean. Although having rooms clean everyday would be great instead of every other day. Noise is calming. Value for rooms it’s cover by business. Location is great. Service by Alex was excellent. Only thing that would make this awesome if for the complementary dinner they would make some bbq. Here and there. But other than that it is excellent. Thanks. Atmosphere is relaxing.

2026-08-12 via Tripadvisor
B
Boby couple us
10
2026-08-09 via Nuitee