Best Western Hotel Arena

Hotels
•
Best Western
7.7 (5908 reviews)
Baldersgatan 4 , Gothenburg , SE

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent central location
Helpful and friendly staff
Very good breakfast (many comments)
Secure parking available
Some rooms/apartments are well equipped
Cons:
Recurring cleanliness issues (dirty rooms, stains, mold)
Small/cramped rooms and narrow/creaky beds
No in-room fridge and some broken/poorly accessible HDMI/TV
Breakfast area too small / crowded leading to waits
Perceived poor value for money / price too high for standard

Categories

Cleanliness
5.5
Multiple reviews report unclean rooms, stains/hair, moldy shower areas and bad smells — cleanliness is a clear weakness.
Service
9.1
Staff repeatedly described as helpful, friendly and quick at reception; service is frequently praised.
Location
9
Consistently praised for being very close to the city centre and transport — location is a major positive.
Room Quality
7.2
Many comments about small/cramped rooms, narrow or creaky beds, noise and awkward layouts (bath next to bed) — mixed but leaning negative on comfort/space.
Amenities
7.9
Mixed reports: good secure parking and all-day coffee/cookies, but missing in-room fridge, problematic HDMI/TV access, no fans/AC and some odd in-room features (jacuzzi).
Value for Money
6.5
Several guests felt the hotel was expensive for its standard and called out poor value for money.
Food and Beverage
8.4
Breakfast is often described as very good/stunning and staff serve well, but the breakfast area is small, limited variety (less fruit) and can require waiting for coffee/space.
Overall Experience
8
Overall mixed: excellent location, friendly/helpful staff and good breakfasts offset by recurring cleanliness and room-size/comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:47

Property Description

Individually Decorated Rooms: Enjoy uniquely designed rooms equipped with modern amenities including flat-screen TV and free WiFi.

Complimentary Waffle Buffet: Treat yourself to a delicious waffle buffet served every afternoon during your stay at Sure Hotel by Best Western Arena.

Convenient Location: Just a short walk from Gothenburg Central Station, with attractions like Avenyn shopping street, Liseberg Amusement Park, and Swedish Trade Fair Centre nearby.

Book your stay today at Sure Hotel by Best Western Arena for a memorable experience in Gothenburg!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GOT

Location

Guest Reviews

7.7
Based on 5908 reviews
Cleanliness: 5.5
Service: 9.1
Location: 9
Room Quality: 7.2
Amenities: 7.9
Value for Money: 6.5
Food and Beverage: 8.4
Overall Experience: 8
R
Rahman • solo_traveller • se
7
2026-09-19 • via Nuitee
M
Matz • couple • se
10
2026-09-19 • via Nuitee
N
Nuno • solo_traveller • pt
8
2026-09-19 • via Nuitee
G
Gitte • couple • se
7
Bra!!
2026-09-18 • via Nuitee
H
Herman • couple • be
9
prima stadshotel
Pros:

vriendelijk onthaal , langer mogen parkeren dan verblijf

2026-09-17 • via Nuitee
K
Kristina • couple • se
8
2026-09-17 • via Nuitee
I
Inger • couple • se
10
Kommer att välja detta hotell nästa gång.
Pros:

Vi är mycket nöjda!

Cons:

Tyvärr 160 cm dubbelsäng…

2026-09-17 • via Nuitee
M
Margaretha • couple • se
6
Pros:

Läget, bra frukost

Cons:

Knarriga sängar.
Lyhört. Hörde grannens snarkningar

2026-09-16 • via Nuitee
V
Vince • solo_traveller • ie
8
2026-09-15 • via Nuitee
J
joanne • solo_traveller • gb
9
Great budget hotel 12 mins walk from Central station
Pros:

Hotel room was compact but had everything we needed for a 4 day stay. Plenty of hangars, kettle, hairdryer, a couple of chairs and, important for us, plug sockets by the bed.
Good selection of food for breakfast that was included in the price.
Overall quiet hotel on a quiet street just 12 minutes walk fron Central station.

2026-09-14 • via Nuitee
N
Naofal • solo_traveller • se
7
Nice place in a nice location
Pros:

Location and availability to rent parking

Cons:

Variety of the breakfast, would have appreciate to have porridge and that the hot food was warm. But the fresh bread was delicious.

2026-09-14 • via Nuitee
R
Rebecka • extended_group • se
8
2026-09-13 • via Nuitee
R
Rebecka • solo_traveller • se
8
2026-09-13 • via Nuitee
L
Leif • solo_traveller • th
10
Super
Pros:

Personalen va mycket bra ödmjuka å hjälpte. Mig som har hjärtsvikt. Å byfeen va utmärkt.
På grund av hjärtsvikt å matt svårt med bank transaktioner. Som kom 11.39 vilket blev försent
Stort å hällsa kvällskvisten för all hjälp å lät mig sitta till 11.10 till taxin kom brg Leif

Cons:

Allt va 100 procent topp

2026-09-13 • via Nuitee
O
Oksana • solo_traveller • ua
9
2026-09-12 • via Nuitee
O
Oksana • solo_traveller • ua
5
Pros:

Персонал привітний. Їжа доволі одноманітна але все смачно. Розташування чудове.

Cons:

Мене здивували.Моє перебування складалось з двох частин.І я мала два різних номера.Перший номер 407 був чудовий і ціна доволі вигідна.Другий (601) в якому я перебувала з 9.09 по 12.09 був дорозчий але справа не в тому.Грязно,штори в плямах,в душі чиїєсь волосся на полу, унітаз і умивальник в тріщинах,злив в душі забитий, вода пагано зливається. Дуже шумно. Відпочити неможливо.Ще й під кінець персонал здивував, двері на рецепшенні були закриті, хоть на сайти написано що реестрація цілодобова.Ключ прийшлось залишити на стійці біля дверей.
Отель непоганий але рекомендую вчасно змінювати номер.Нажаль у мене не було часу гратись в ці ігри, нажаль.

2026-09-12 • via Nuitee
M
Mari • couple • se
5
Pros:

Bra frukost, smidig parkering och okay avstånd mot centrum för priset. Trevlig personal

Cons:

Vi fick en ett rum anpassat för en person (standard rum) när jag bokade ett rum för 2 och hund. Bättre att betala lite mer och få en säng och rum så båda får plats. Sängen var tex inklämd in mot väggen vilket är svårt när man är 2 personer med stor hund och man är äldre.

2026-09-12 • via Nuitee
G
Gannika • solo_traveller • se
10
Pros:

Jätte fräsch

2026-09-11 • via Nuitee
S
Sanna • couple • se
7
2026-09-11 • via Nuitee
A
Alberto • solo_traveller • es
10
Una excelente estancia en Gotemburgo
Pros:

La amabilidad del chico sueco que me recibió, la habitación en la última planta con muy buena iluminación y muy cómoda. También que el hotel queda muy cerca de la estación central y del centro de la ciudad, con muchos restaurantes cerca.

2026-09-11 • via Nuitee