Copthorne Hotel Auckland City

Hotels
•
Copthorne Hotels
7.2 (4293 reviews)
150 Anzac Avenue , Auckland , nz
+64 9 379 8509

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Good value
Cons:
Cleanliness issues
Additional charges
Outdated rooms

Categories

Cleanliness
5.8
Multiple mentions of uncleanliness and outdated facilities.
Service
8.3
General sentiment of friendly and helpful staff.
Location
8.3
Good location with easy access to city center.
Room Quality
6.8
Mixed reviews; some rooms described as old and in need of update.
Amenities
6.8
Some amenities were satisfactory while others needed improvement.
Value for Money
7.2
Good value in general, but some felt overcharged.
Food and Beverage
6.8
Breakfast was appreciated, but limited options mentioned.
Overall Experience
7.6
Overall pleasant experience despite noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:43

Property Description

Stunning Views and Central Location

Spacious Rooms with Balconies

Dining Options and Nearby Attractions

To book your stay at the Copthorne Hotel Auckland City and experience the perfect blend of comfort and convenience, reserve now.

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

Please note, Copthorne Hotel Auckland City requires a NZD$50 per night credit card pre-authorization, or a NZD$50 cash deposit upon check in to cover any incidental charges. This deposit will be refunded upon check-out minus any applicable charges.

The guest will be charged a prepayment of the total price at the time of booking.

Please note that car parking is limited and subject to availability. If you are arriving by car, please contact Copthorne Hotel Auckland City for more information, using the contact details found on the booking confirmation.

Please note that additional charges apply for parking.

Guests under the age of 18 can only check in with a parent or official guardian.

For more information, please contact the property using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 30 per day.

Location

Guest Reviews

7.2
Based on 4293 reviews
Cleanliness: 5.8
Service: 8.3
Location: 8.3
Room Quality: 6.8
Amenities: 6.8
Value for Money: 7.2
Food and Beverage: 6.8
Overall Experience: 7.6
G
Gill • couple • nz
4
Pros:

Good location friendly staff

Cons:

Cold room heating very noisy

2026-07-25 • via Nuitee
D
Devina • family_with_children • nz
4
2026-07-25 • via Nuitee
A
Aaron • solo_traveller • au
10
2026-07-24 • via Nuitee
T
TRINA • solo_traveller • nz
8
Pros:

Comfortable Room

Cons:

Loud road noise

2026-07-23 • via Nuitee
D
Danielle • solo_traveller • nz
10
2026-07-23 • via Nuitee
J
J Ruth • solo_traveller • au
10
I actually was pleasantly surprised- location, conditions and price for two days staying are absolutely what I needed .
Pros:

The hotel is now new and fancy but decently presented and made for guests rest

2026-07-23 • via Nuitee
B
bronwyn • solo_traveller • nz
10
Pros:

The location was perfect- we stayed for a concert and it was 5 mins walk to Spark Arena and 15 mins walk to Queen Street. Staff were lovely and helpful too.

Cons:

Maybe needs some updating

2026-07-22 • via Nuitee
H
Hemi-paora • couple • nz
3
Was alright wouldn’t go back.
Pros:

The range within the city center. And shower pressure

Cons:

The receptions weren’t always there tried to call a couple times no answer. We didn’t know we had to pay for parking it doesn’t say that on the website. They told us breakfast was included in our booking but in the morning they said we had to pay for breakfast and it wasn’t included. The rooms weren’t that clean and the toilet paper hadn’t been changed not worth the price we paid.

2026-07-21 • via Nuitee
C
Caroline • solo_traveller • nz
8
Pros:

Great location, friendly staff, comfy bed, kitchenette in the studio room, good pressure in the shower

Cons:

Vegan options at the restaurant are very limited

2026-07-20 • via Nuitee
C
Christina • solo_traveller • au
10
Pros:

Great value for money and the room was clean and beds very comfortable 👌

Cons:

Car parking was very tight

2026-07-19 • via Nuitee
S
Sharon • solo_traveller • au
8
2026-07-19 • via Nuitee
K
Kama Milne • family_with_children • nz
9
2026-07-19 • via Nuitee
D
Denys • couple • nz
8
2026-07-19 • via Nuitee
W
Wyllie • couple • nz
8
it was comfortable, warm and clean.
Pros:

Auckland Copthorne, room number 418, Was very good to get around the Hotel and a very nice buffet breakfast dinner options.

2026-07-19 • via Nuitee
L
Lana • extended_group • nz
5
Cons:

Parking was terrible for a Ute

2026-07-19 • via Nuitee
D
David • couple • nz
9
2026-07-18 • via Nuitee
L
Leanne • couple • au
1
terrible
Pros:

nothing

Cons:

staff ride, carpets filthy, power point not working bathroom for hair dryer of shaving, shower leaked wetting the entire floor. walls like paper, no sleep due to noises in other rooms

2026-07-18 • via Nuitee
K
Kane • solo_traveller • nz
10
Lovely spacious room.
Pros:

Location

2026-07-18 • via Nuitee
M
Miller • extended_group • nz
8
2026-07-18 • via Nuitee
N
Nika • solo_traveller • nz
6
2026-07-17 • via Nuitee