Holiday Inn Express Birmingham Star City by IHG

Hotels
•
Holiday Inn Express
7.7 (3443 reviews)
Cuckoo Road, Heartlands Parkway , Birmingham , gb
+44 333 320 9358

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Cleanliness issues
Room quality outdated
Breakfast service needs improvement

Categories

Cleanliness
6.95
Some guests mentioned cleanliness issues like cold rooms and missing shower gel.
Service
8.45
Staff were consistently praised for their friendliness and helpfulness.
Location
8.45
Location received positive feedback, being easy to find and close to amenities.
Room Quality
6.95
Several comments mentioned the rooms needing attention and being dated.
Amenities
7.45
Breakfast variety noted, but some issues with service and items missing.
Value for Money
8.45
Guests felt overall value was good considering price and included breakfast.
Food and Beverage
7.45
Mixed reviews on breakfast quality; some disappointment noted.
Overall Experience
7.45
Guests reported a generally pleasant stay with a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:25

Property Description

Convenient Location
Located just off the M6 with easy road access to Birmingham city centre, Holiday Inn Express Star City is the perfect base for exploring the area.

Entertainment at Your Doorstep
Adjacent to the Star City entertainment complex, guests can enjoy a variety of dining options, a 30-screen cinema, bowling, a casino, and a climbing centre, ensuring there's something for everyone.

Comfortable Accommodation
Featuring spacious rooms equipped with modern amenities such as flat-screen TVs, work desks, and large showers, along with complimentary tea and coffee, Holiday Inn Express Star City offers great value for a relaxing stay.

Book your stay now and experience the convenience and comfort of Holiday Inn Express Star City.

Important information:

Full matching ID is required for double occupancy bookings.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

7.7
Based on 3443 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 7.45
Value for Money: 8.45
Food and Beverage: 7.45
Overall Experience: 7.45
S
Soma • solo_traveller • gb
2
Manageable
Pros:

Easy to locate

Cons:

Creaky bed. Was first sent to the wrong room. Toilet was noisy the night

2026-08-07 • via Nuitee
M
Mir • solo_traveller • gb
6
2026-08-06 • via Nuitee
P
Prince • couple • gb
8
2026-08-05 • via Nuitee
K
Karen • solo_traveller • gb
10
Pros:

Good service by the staff especially the fun gentleman when checking in.

2026-08-05 • via Nuitee
M
Mohamed • solo_traveller • gb
8
Great value for money
Pros:

Good location, spacious rooms

2026-08-03 • via Nuitee
A
Abdul • extended_group • gb
10
2026-08-03 • via Nuitee
F
Frederick Owusu • solo_traveller • gb
8
2026-08-03 • via Nuitee
S
Suriarachchi • solo_traveller • gb
10
Pros:

Friendly staff

Cons:

Not enough space in the dining hall. We are a 4 member family. Had to wait 10 mins until a table is cleared

2026-08-03 • via Nuitee
M
Michelle • solo_traveller • gb
9
Pros:

Everything

Cons:

N/A

2026-07-23 • via Nuitee
A
Andrew • solo_traveller • gb
6
Had to ask if it was an Asylum Seeker Hotel. Breakfast could have been better
Pros:

The staff were nice and friendly

Cons:

The breakfast could have been better. It had no flavour.

When I initially went for breakfast I actually thought the hotel was an Ayslum Seeker hotel with the amount of none British People and ladies wearning full hijab. I’m not used to seeing this at a British Hotel. After checking within a member of staff I was reassured it wasn’t a Home Office Run Hotel.

2026-07-22 • via Nuitee
D
David • family_with_children • gb
6
2026-07-22 • via Nuitee
D
Darryl • couple • gh
10
2026-07-21 • via Nuitee
R
Regina • extended_group • gb
9
Good value for money.
Pros:

Delicious breakfast, comfortable beds, good walk-in shower,clean room and toilet.

Cons:

None…everything was good.

2026-07-21 • via Nuitee
C
Christian • solo_traveller • gb
10
2026-07-21 • via Nuitee
T
Taffari • solo_traveller • gb
10
2026-07-20 • via Nuitee
D
Dominic • couple • gb
5
Very pleasant but noisy at night
Pros:

Nice friendly staff always willing to help

Cons:

Was on first floor room above very noisy sounded like children running around till late at night apart from that everything fine food excellent

2026-07-20 • via Nuitee
A
abdifatah • family_with_children • gb
3
Cons:

Bed very poor

2026-07-20 • via Nuitee
T
Trevor • solo_traveller • gb
8
2026-07-19 • via Nuitee
K
Kaval • solo_traveller • gb
10
Good value for money excellent experience.
Pros:

Very welcoming and friendly staff

Cons:

Room was very clean and good value for money

2026-07-19 • via Nuitee
G
Gemma • solo_traveller • ie
6
2026-07-19 • via Nuitee