Holiday Inn Express Birmingham Star City by IHG

Hotels
•
Holiday Inn Express
7.7 (3302 reviews)
Cuckoo Road, Heartlands Parkway , Birmingham , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Cleanliness issues
Room quality outdated
Breakfast service needs improvement

Categories

Cleanliness
6.95
Some guests mentioned cleanliness issues like cold rooms and missing shower gel.
Service
8.45
Staff were consistently praised for their friendliness and helpfulness.
Location
8.45
Location received positive feedback, being easy to find and close to amenities.
Room Quality
6.95
Several comments mentioned the rooms needing attention and being dated.
Amenities
7.45
Breakfast variety noted, but some issues with service and items missing.
Value for Money
8.45
Guests felt overall value was good considering price and included breakfast.
Food and Beverage
7.45
Mixed reviews on breakfast quality; some disappointment noted.
Overall Experience
7.45
Guests reported a generally pleasant stay with a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:25

Property Description

Convenient Location
Located just off the M6 with easy road access to Birmingham city centre, Holiday Inn Express Star City is the perfect base for exploring the area.

Entertainment at Your Doorstep
Adjacent to the Star City entertainment complex, guests can enjoy a variety of dining options, a 30-screen cinema, bowling, a casino, and a climbing centre, ensuring there's something for everyone.

Comfortable Accommodation
Featuring spacious rooms equipped with modern amenities such as flat-screen TVs, work desks, and large showers, along with complimentary tea and coffee, Holiday Inn Express Star City offers great value for a relaxing stay.

Book your stay now and experience the convenience and comfort of Holiday Inn Express Star City.

Important information:

Full matching ID is required for double occupancy bookings.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.7
Based on 3302 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 7.45
Value for Money: 8.45
Food and Beverage: 7.45
Overall Experience: 7.45
D
dadscooby • solo_traveller • gb
7
Short stay ok.
Pros:

Breakfast was good.

Cons:

Entrance obscured by vegetation. Difficult to find.. tv remote not working,side reading lights not working.Not enough toilet paper.No bottled water. No fridge.

2026-05-30 • via Nuitee
M
Moira • couple • gb
7
Pros:

all was as advertised

2026-05-30 • via Nuitee
D
Dinesh • couple • gb
10
2026-05-29 • via Nuitee
P
PoshP • solo_traveller • gb
10
Brum shopping.
Pros:

The room size, bed and breakfast.

Cons:

I will send details direct as the overall service outweighed the 2 iissues we had.

2026-05-29 • via Nuitee
H
Helen • couple • gb
10
Great stay
Pros:

Staff Anastasia and Claudia lovely so helpful

2026-05-29 • via Nuitee
B
Barry • solo_traveller • gb
8
Lovely hotel, good bar and breakfast. Friendly and accommodating staff.
Pros:

Staff were excellent.

Cons:

No Guinness!! lol

2026-05-29 • via Nuitee
M
McPartlin • couple • gb
7
Enjoyable
Pros:

Room very clean, Breakfast was nice with good choices
bed very comfortable and bathrooom towels very soft
everything you could or would need for an overnight stay

Cons:

Not enough tables at breakfast time

2026-05-28 • via Nuitee
N
Nathan • extended_group • gb
8
Pleasantly surprising
Pros:

Reception and bar staff were excellent. Very good value for money. Decent breakfast as well.

Cons:

Room was pretty average but nothing really

2026-05-27 • via Nuitee
R
Robert • solo_traveller • gb
9
Pros:

Polite and professional service received from hotel staff. Likewise, the hotel was very clean.

Cons:

I think the eating area could have been a bit more discreet. Place a wall around the dining room.

2026-05-27 • via Nuitee
A
Andrea • solo_traveller • gb
9
Pros:

Great staff, excellent food and breakfast.

2026-05-26 • via Nuitee
F
fazia • solo_traveller • gb
10
Pros:

all

2026-05-26 • via Nuitee
A
Arosha • solo_traveller • gb
10
2026-05-25 • via Nuitee
A
Augustin • couple • gb
10
Really liked it smooth stay
Pros:

The room was very clean and comfortable

Cons:

Breakfast staff not very friendly

2026-05-25 • via Nuitee
M
Mohammed Omar • solo_traveller • gb
9
2026-05-25 • via Nuitee
R
richard • couple • gb
3
Hotel okay, breakfast good, but marred by a dreadful nights sleep
Pros:

Easy access to city and free parking

Cons:

Poor nights sleep as we were in room above kitchen so from 5 am lots of noise kept us awake- particularly door swinging to the kitchen

2026-05-25 • via Nuitee
O
Oluwatoyin • couple • gb
8
Good
Pros:

No varieties in food selection

Cons:

More varieties

2026-05-24 • via Nuitee
C
Chris • couple • gb
8
At £60 for 2 people with breakfast I think it’s great value thanks
Pros:

Clean comfy beds and bathrooms. A good location. The staff were lovely

Cons:

Hairdryer wasn’t working.

2026-05-24 • via Nuitee
H
hylton • solo_traveller • gb
10
Pros:

The staff are very welcome in

2026-05-24 • via Nuitee
S
Shaun • couple • gb
7
2026-05-24 • via Nuitee
E
Ebrahim • extended_group • gb
9
Pros:

Updated rooms and aircon

2026-05-23 • via Nuitee