Holiday Inn Express Birmingham Star City by IHG

Hotels
Holiday Inn Express
7.7 (3415 reviews)
Cuckoo Road, Heartlands Parkway , Birmingham , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Cleanliness issues
Room quality outdated
Breakfast service needs improvement

Categories

Cleanliness
6.95
Some guests mentioned cleanliness issues like cold rooms and missing shower gel.
Service
8.45
Staff were consistently praised for their friendliness and helpfulness.
Location
8.45
Location received positive feedback, being easy to find and close to amenities.
Room Quality
6.95
Several comments mentioned the rooms needing attention and being dated.
Amenities
7.45
Breakfast variety noted, but some issues with service and items missing.
Value for Money
8.45
Guests felt overall value was good considering price and included breakfast.
Food and Beverage
7.45
Mixed reviews on breakfast quality; some disappointment noted.
Overall Experience
7.45
Guests reported a generally pleasant stay with a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:25

Property Description

Convenient Location
Located just off the M6 with easy road access to Birmingham city centre, Holiday Inn Express Star City is the perfect base for exploring the area.

Entertainment at Your Doorstep
Adjacent to the Star City entertainment complex, guests can enjoy a variety of dining options, a 30-screen cinema, bowling, a casino, and a climbing centre, ensuring there's something for everyone.

Comfortable Accommodation
Featuring spacious rooms equipped with modern amenities such as flat-screen TVs, work desks, and large showers, along with complimentary tea and coffee, Holiday Inn Express Star City offers great value for a relaxing stay.

Book your stay now and experience the convenience and comfort of Holiday Inn Express Star City.

Important information:

Full matching ID is required for double occupancy bookings.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.7
Based on 3415 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 7.45
Value for Money: 8.45
Food and Beverage: 7.45
Overall Experience: 7.45
R
Robert couple gb
8
Pros:

Helpful and friendly staff.
Went down to breakfast not realising peak time and was packed. Couldnt do enouhh for ys as we collected our breakfast znd took to our room whi ch wss fine.

Cons:

Only 1 chair in room so had to eat my breakfast on the bed.

2026-07-11 via Nuitee
D
dorota couple gb
8
2026-07-11 via Nuitee
N
Nabeel couple gb
10
Excellent, friendly and really helpful staff.
Pros:

The bedroom layout was perfect with the fold out bed included in our room

Cons:

N/a

2026-07-11 via Nuitee
4
443361875 solo_traveller gb
7
Holiday Inn Express Nechells
Pros:

Star City is close and I fancied something sweet. I found Haute Dolci and my god it didn't dissapoint. I might have to eat lettuce for the rest of the month. The hotel is ok, it's fantastically close to my customer on the Gravelly estate.

Cons:

I was woken a bit early one morning by loud voices outside. It was two female members of staff.

2026-07-09 via Nuitee
R
Rukhsar couple gb
2
The price could been bit cheep and the bed could been better
Pros:

Was Notting there much to like about the place really

Cons:

The bed was uncomfortable to sleep in

2026-07-09 via Nuitee
A
Aureliane family_with_children us
9
2026-07-09 via Nuitee
C
Chalene family_with_children gb
10
Very very nice and value for money.
Pros:

My daughter stayed here with her best friend for prom and they was so happy and exited a few family members meet up at the bar down and had a few drinks and there was ice cold water and juice at the entrance.

Cons:

I don't have anything negative to say.

2026-07-08 via Nuitee
S
Shama couple ae
10
Extremely relaxing and enjoyable
Pros:

The room was so spacious

Cons:

The tables were sticky in the eating area

2026-07-08 via Nuitee
E
Eileen couple gb
6
Pros:

Consistency

Cons:

Location

2026-07-08 via Nuitee
T
Tiburcio solo_traveller gb
7
2026-07-08 via Nuitee
Z
Z KKhan solo_traveller gb
6
2026-07-07 via Nuitee
M
Mohammed solo_traveller sa
7
2026-07-07 via Nuitee
V
Victor solo_traveller gb
10
2026-07-07 via Nuitee
S
Sue family_with_children gb
7
Great
Pros:

Air con

Cons:

Breakfast

2026-07-07 via Nuitee
D
David solo_traveller gb
10
2026-07-07 via Nuitee
A
Anthony solo_traveller gb
7
Pros:

The bed was comfortable.

The air conditioning was handy.

The location was good

Cons:

The room looked dated and tired.

The bathroom wasnt clean.

The carpet was grubby.

2026-07-07 via Nuitee
W
webster solo_traveller gb
8
didnt want to leave
Pros:

bed and room comfort

Cons:

not enough electric sockets near bed.
bedside tables too small
usb port was broken

2026-07-06 via Nuitee
R
Roan family_with_children gb
8
2026-07-06 via Nuitee
J
john couple ie
6
2026-07-06 via Nuitee
H
Happy Chappy solo_traveller gb
9
Pros:

We had a big room. Breakfast was delicious and a buffet. Staff were all welcoming. Bed was very comfortable with a big shower.

Cons:

It was a bit awkward to find and get into initially but good location near a large food court.

2026-07-05 via Nuitee