NH Collection Mexico City Santa Fe

Hotels
NH Collection
8.6 (788 reviews)
Juan Salvador Agraz 44 Colonia Santa Fe , Mexico City , mx

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Maintenance problems

Categories

Cleanliness
7.85
Multiple reviews highlight issues such as dirty bathrooms and unclean items.
Service
9.35
Generally positive feedback about the staff's friendliness and responsiveness.
Location
9.35
Guests appreciate the hotel's prime location near shopping and transport.
Room Quality
7.85
Concerns about maintenance issues and outdated furniture.
Amenities
8.85
Good selection of amenities noted, though some items were dirty.
Value for Money
8.35
Guests feel it’s fair value but with room for improvement in quality.
Food and Beverage
8.35
Breakfast variety mentioned as good, but specific food items received criticism.
Overall Experience
8.85
General satisfaction despite some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:37

Property Description

Stylish Accommodations with Spectacular Views

NH Collection Mexico City Santa Fe offers a sleek and modern stay in the heart of the business district. Enjoy stunning views of Santa Fe from our well-appointed rooms featuring plasma TVs and complimentary Wi-Fi.

Convenience at Your Fingertips

Stay active at our 24-hour fitness centre or indulge in a delicious meal at our on-site restaurant offering a variety of international cuisines. Unwind at the bar equipped with entertainment options for a relaxing evening.

Ideal Location for Business and Leisure

With proximity to Santa Fe Mall and convention centres, our hotel is perfect for both work and play. Easily access Expo Bancomer International Convention Centre and Toluca International Airport, making travel a breeze.

Book your stay at NH Collection Mexico City Santa Fe for a seamless and memorable experience.

Important information:

The information provided in the selected currency is for information purposes only. Charges will always be charged in the local currency. Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 25kg. A charge of 630 MXN per pet, per night will be applied (max of 2 pets per room). Guide dogs stay free of charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 7 per hour.

Location

Guest Reviews

8.6
Based on 788 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 7.85
Amenities: 8.85
Value for Money: 8.35
Food and Beverage: 8.35
Overall Experience: 8.85
M
Mauricio solo_traveller mx
8
Bien pero no igual a otros NH
Pros:

Todo bien en general.

Cons:

La comida en el Restaurante es pobre, los platillos limitados, la vajilla vieja, pequeña y el mobiliario anticuado. Nada que ver con el NH por ejemplo de Monterrey, NL

2026-05-28 via Nuitee
M
Manuel solo_traveller es
9
2026-05-25 via Nuitee
A
ALBERTO couple pe
4
2026-05-25 via Nuitee
S
Saul solo_traveller cr
7
En la tarifa decía con desayuno y cuando llegamos nos dijeron que no teníamos desayuno y la verdad por no discutir acept
Pros:

La ubicación

Cons:

No hay personal que ayude con maletas
El piso de la habitación tenía una tablas sueltas con clavos

2026-05-25 via Nuitee
Y
Yalee solo_traveller mx
10
2026-05-20 via Nuitee
M
Miranda couple pe
5
Aceptable
Pros:

La ubicacion del hotel

Cons:

no estaba mal pero pueden mejorar el desayuno, poner embutidos frescos los 7 dias que estuve siempre estaban secos los jamones y quesos

2026-05-18 via Nuitee
M
MARIO ENRIQUE extended_group mx
10
Muy bueno para el precio, cómodo y limpio.
Pros:

El personal es muy amable y los cuartos bastante cómodos. El estacionamiento es con valet, pero el precio es accesible y dan buen servicio. El buffet es muy rico y la ubicación también es un punto a favor para eventos cerca, como Expo Santa Fe.

Cons:

Se nota que están invirtiendo en remodelaciones de los espacios, lo cual se agradece. Sin embargo podría haber un poco mas de atención al detalle en los recipientes de productos de aseo personal que se ofrecen y detalles de mantenimiento en general en pasillos y habitaciones.

2026-05-18 via Nuitee
G
Giuliana solo_traveller us
9
2026-05-15 via Nuitee
I
Itzhak couple il
9
Good hotel for business travelers in Santa Fe.
Pros:

All is fine , breakfast is good , location near a big mall..

Cons:

All is very good minus …

2026-05-13 via Nuitee
A
Alonso solo_traveller mx
10
De los mejores hoteles en Santa Fe
Pros:

Todo en general es muy bueno

Cons:

El gimnasio podría ser más grande y con más máquinas

2026-05-11 via Nuitee
A
Alonso solo_traveller mx
9
Muy recomendado, de los mejores hoteles calidad-precio en Santa Fe
Pros:

Buena relación precio y calidad, el cuarto es grande, el gimnasio es funcional, el desayuno es bastante completo, y las instalaciones están en buenas condiciones.

Cons:

Todo bien

2026-05-11 via Nuitee
S
Sebastián Ayala Aguirre solo_traveller co
9
Pros:

Es un hotel con todo lo necesario y mucho más. Excelente servicio y espacios muy cómodos.

2026-04-29 via Nuitee
Y
YIQIAN solo_traveller cn
8
总体比较好
Pros:

Cons:

WiFi差

2026-04-28 via Nuitee
A
Andrea solo_traveller us
10
Pros:

Super clean, good service, good food

2026-04-27 via Nuitee
E
Estrella couple mx
8
Bien
Pros:

Ubicacion

Cons:

El personal de recepcion no es amable ni empatico

2026-04-24 via Nuitee
J
Juan Daniel Guerra solo_traveller es
8
2026-04-23 via Nuitee
J
JUAN CARLOS couple mx
9
gracias como en casa
Pros:

La atención y ubicación magnifica

2026-04-21 via Nuitee
J
Jorge E couple co
10
2026-04-17 via Nuitee
A
ALVARO PELAEZ solo_traveller co
8
Buen hotel, puede mejorar el desayuno
Pros:

buen hotel, ubicacion perfecta para las reuniones que tenia, precio razonable.

Cons:

Mal Desayuno, muy pobre la oferta de desayuno.

2026-04-14 via Nuitee
G
Gabriela Victoria couple jp
9
2026-04-12 via Nuitee