NH Collection Mexico City Santa Fe

Hotels
8.6 (810 reviews)
Juan Salvador Agraz 44 Colonia Santa Fe , Mexico City , MX
+52 55 9177 7380

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Maintenance problems

Categories

Cleanliness
7.85
Multiple reviews highlight issues such as dirty bathrooms and unclean items.
Service
9.35
Generally positive feedback about the staff's friendliness and responsiveness.
Location
9.35
Guests appreciate the hotel's prime location near shopping and transport.
Room Quality
7.85
Concerns about maintenance issues and outdated furniture.
Amenities
8.85
Good selection of amenities noted, though some items were dirty.
Value for Money
8.35
Guests feel it’s fair value but with room for improvement in quality.
Food and Beverage
8.35
Breakfast variety mentioned as good, but specific food items received criticism.
Overall Experience
8.85
General satisfaction despite some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:37

Property Description

Stylish Accommodations with Spectacular Views

NH Collection Mexico City Santa Fe offers a sleek and modern stay in the heart of the business district. Enjoy stunning views of Santa Fe from our well-appointed rooms featuring plasma TVs and complimentary Wi-Fi.

Convenience at Your Fingertips

Stay active at our 24-hour fitness centre or indulge in a delicious meal at our on-site restaurant offering a variety of international cuisines. Unwind at the bar equipped with entertainment options for a relaxing evening.

Ideal Location for Business and Leisure

With proximity to Santa Fe Mall and convention centres, our hotel is perfect for both work and play. Easily access Expo Bancomer International Convention Centre and Toluca International Airport, making travel a breeze.

Book your stay at NH Collection Mexico City Santa Fe for a seamless and memorable experience.

Important information:

The information provided in the selected currency is for information purposes only. Charges will always be charged in the local currency. Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 25kg. A charge of 630 MXN per pet, per night will be applied (max of 2 pets per room). Guide dogs stay free of charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.6
Based on 810 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 7.85
Amenities: 8.85
Value for Money: 8.35
Food and Beverage: 8.35
Overall Experience: 8.85
E
Eduardo Trujano • solo_traveller • mx
8
Pros:

Ubicación

Cons:

Mobiliario en mal estado

2026-09-15 • via Nuitee
Y
YINGYING • extended_group • cn
10
2026-09-14 • via Nuitee
V
Victor • couple • at
10
Comfortable and cleanable
Pros:

All staff very good

Cons:

N/A

2026-09-13 • via Nuitee
M
Mauricio • solo_traveller • uy
10
La mejor opción en Santa Fe
Pros:

Ubicación, calidad de las habitaciones, amabilidad y servicio del personal.

Cons:

Nada negativo para destacar

2026-09-10 • via Nuitee
R
Rut Elizabeth • couple • mx
7
Pensé que iba a estar mejor
Pros:

La ubicación está bien

Cons:

Ya es un Hotel viejo y muy descuidado

2026-09-10 • via Nuitee
M
MIGUEL • couple • ar
7
Pros:

Bien

Cons:

Muy mal restsurante

2026-09-09 • via Nuitee
G
Geny • solo_traveller • mx
8
Pros:

El desayuno muy completo.

Cons:

Vecinos ruidosos y el personal del hotel no tomó acciones.

2026-09-08 • via Nuitee
A
alberto • solo_traveller • es
9
2026-09-07 • via Nuitee
G
Gioni • solo_traveller • it
5
Cons:

Ho chiesto il cambio della prima camera che mi avevano assegnato perché c’erano degli scarafaggi dentro, trovati subito al primo ingresso in camera, ancora con le valigie in mano

2026-09-03 • via Nuitee
D
Deengar • extended_group • in
9
Good
Cons:

No Change in Breakfast menu
No Asian Dishes or Chinese or Japanese

2026-09-02 • via Nuitee
G
Gutierrez • solo_traveller • mx
10
Pros:

Bien

Cons:

Nada

2026-09-02 • via Nuitee
C
Carlos Alberto • solo_traveller • br
6
2026-09-02 • via Nuitee
R
RUOQING • solo_traveller • cn
10
2026-08-20 • via Nuitee
D
Daniel • couple • cn
7
2026-08-18 • via Nuitee
P
Pablo • couple • mx
8
Pros:

Excelente ubicación, el personal muy amable y las instalaciones muy bien, pedimos servicio a cuartos y llego en buen tiempo y la comida muy buena

Cons:

Mi única queja sería que el agua de cortesía es demasiado pequeña, hay te y café de cortesía pero en nuestro caso que éramos 2 personas no alcanza preparar uno para cada quien.

2026-08-17 • via Nuitee
M
Mendoza Herrera • couple • mx
10
Recomiendo el hotel aunque no me dio tiempo de tomar fotos aquí.
Pros:

La ubicación es excelente, pude ir caminando a un Centro comercial muy cercano y a 5 minutos en coche al Parque la Mexicana que es muy bonito también.

El desayuno tipo buffet estuvo muy completo y delicioso.

Cons:

Lo único que pasó en mi estancia es que se fue la luz por unos minutos y se me hizo tarde para arreglarme y llegar a tiempo a una cita importante.

2026-08-17 • via Nuitee
S
Sonia • family_with_children • fr
8
2026-08-14 • via Nuitee
C
Carolina • solo_traveller • co
7
2026-08-11 • via Nuitee
Y
Yulia • extended_group • es
6
2026-08-09 • via Nuitee
F
Fernanda • solo_traveller • br
7
2026-08-06 • via Nuitee