The Westin Memphis Beale Street

Let me start by saying that it wasn't as bad as the reviews say, but I will go through Pros and Cons. It could be really good with a few tweaks.
PRO:
Very friendly front desk staff and valets/front door
Room was clean
Very convenient and was actually quiet, despite the location

CON:
THE SHOWER! It's so weird, its clean, but looks 50 years old. Everything else looks up to date but the shower sticks out like a sore thumb
THE CARPETS! Definitely a musty smell throughout the entire hotel and room. Definitely wanted to have my slippers on.
Bar/Restaurants: No one seemed to care much or definitely not in a hurry. In the main lounge, they bartender was off to the side on a call, scrolling on her phone and eating. The next day, I waited a good 5 minutes to even be acknowledged and be seated for breakfast.

It was very convenient for the business I had, downtown but will most likely choose one of the boutique hotels in the area next time.

Stayed two nights at The Westin Memphis Beale Street and came away with pretty mixed feelings.

The positives first: the location is excellent if you want to explore downtown Memphis on foot. Beale Street is right there, and the Irish pub a block away was a great spot to unwind after meetings. The hotel itself feels solid and well built, with a nice overall structure and lobby atmosphere. They were also accommodating with a late checkout request, which I appreciated.

A couple things to know before booking: parking is valet only and runs about $43/day, so budget for that. Also, downtown Memphis itself felt quieter and more empty than I expected. Convenient, yes. Vibrant, not really.

The biggest issue was the air conditioning. My AC did not work the first night, which made sleeping difficult. At first I thought maybe it was me adjusting the thermostat incorrectly, I was up till 5 am literally fighting. Eventually, sleeping meds and I made it. I let the hotel know of the issue the next day. Engineering attempted a fix, and I went out but the room was still too warm the second night (literally much warmer than the outside temperature). To their credit, front desk moved me to another room, and the AC there worked properly so I slept much better the next day. I appreciated that they made the effort to resolve it.

Unfortunately, the second room did not appear to be cleaned particularly well. There was even a wine cork left behind on top of the minibar from a previous guest, which did not inspire confidence about housekeeping standards. Having to repack and move rooms after a full workday was also frustrating so not so ideal.

The late checkout experience was another example of communication issues. The front desk approved my late checkout until 2 PM (much appreciated), but housekeeping apparently was never informed. A housekeeper knocked aggressively and came by 2 times. I told her around 12:30 I will leave at 2 pm but she came exactly at 1:45 PM knocking extremely intensely, and walking away when I opened the door, and another employee was also around who said she knocked and left and he has no idea about it. I just packed up and left around 1:50 (frankly it's only 10 mins) because I felt like I was doing something wrong staying longer.

Overall, the staff generally tried to help, and the location is genuinely convenient. But between the AC problems, room cleanliness concerns, room switch inconvenience, and internal communication breakdowns, the stay didn’t quite live up to what I’d expect from a Westin property. For me, this was closer to a 3 out of 5 stay: not disastrous, but definitely not seamless either.

This was our first visit to the Westin - Memphis Beale Street and we were NOT impressed. As Marriott Titanium members, we expected better that an average hotel. There are NO perks for Titanium members such as There were no warm welcome, no hospitality and although the rooms were spacious and comfortable beds, the bathroom needs updating. The bathroom is huge with a separate bath tub and the shower is on the opposite side (2 x 2) with a door that would always pop open (wouldn't stay closed); therefore, always water on the floor. The toilet was low so older people have difficulty getting up. There was valet parking for $$$$ and also a bar in the lobby. It was 2 blocks to the main drag of Beale Street which can get loud . The noise was often heard in our room during our 2 night stay. We were there post Viking Cruise. The breakfast was pathetic, with basically sausage, eggs with preservatives in them, a small bread and muffin selection. Ironically, they had a "Gluten-free toaster"; yet there was no gluten - free bread! There was NO yogurt or berries, but some cut up melon.
At 9:00 am , I requested to have our room cleaned before 2 pm. The gal at the front desk wrote down our room number but neglected to tell housekeeping so when we returned at 3, it still hadn't been cleaned. The Housekeeping manager who I saw in the hallway, said that no one ever notified her of it. So poor communication.

Location

The Westin in Memphis was one of the worst hotels I have ever stayed in. Signs of disrepair were evident right away.

Close to the arena

Dear Westin at Beale Street, Memphis, TN,
I make it a point to leave positive reviews when warranted, as I believe in acknowledging commendable service. However, I feel compelled to express my disappointment regarding my recent one-night stay at your establishment.
To begin on a positive note, the location was ideal for my first NBA game, and the hotel itself was visually appealing. The staff at the front desk were pleasant, as were the bartenders during my visit.
Nevertheless, several issues during my stay were unacceptable. As a Gold Member of Marriott, I have experienced higher levels of service in the past, though my travel for work has decreased recently. My late husband was a devoted Marriott member, achieving the highest status prior to his passing.
Regrettably, I must state that I will never stay at this Westin again. I called earlier that day to request an early check-in and was assured that the staff would do their best to accommodate me. However, upon arrival around 3:15 PM, I was informed that our room would not be ready until 4:00 or 4:30 PM. While I attempted to remain understanding, this was inconvenient as we wanted to attend the arena for the team practice. After leaving our luggage and dining, we returned only to learn that our room would not be available until 5:00 PM.
I was then told that there were six guests ahead of me, and unfortunately, my loyalty as a Marriott member seemed to bear little weight. As time progressed to around 5:20 PM, I was informed again that there were still six people ahead of me, despite fewer guests occupying the now-crowded lobby. At this point, we were forced to open our suitcase in the lobby. Just as we were about to request our luggage back, I received a call at 5:45 PM informing me that our room was finally ready. We had little time to settle in before heading across the street for the game.
I would like to emphasize that this situation appears to be a recurring issue during NBA game events. It is unfair to place your front desk team in such a challenging position without adequate support. Transparency regarding this problem would be beneficial for all involved. Additionally, the staff lack the necessary tools to manage the chaotic check-in process effectively; my contact information was simply noted on a blank piece of paper.
Furthermore, it seems impractical to schedule only one bartender to serve the increasing number of guests waiting for their rooms. This created a frustrating situation for many families, who found themselves purchasing snacks from the hotel store for their children. Offering complimentary beverages or snacks would have been a simple yet effective gesture.
Lastly, upon entering our room, it was evident that insufficient cleaning staff were on duty, as the room did not appear to be ready given the short turnaround time required.
While I understand that challenges can arise, it is clear that this has become the norm at your hotel. Families were left waiting in an inadequately equipped lobby, and the Westin missed an opportunity to transform this waiting period into a positive experience. With ample time to prepare for such events, better planning could have alleviated many of these issues.
I recognize that I am just one voice among many, but I hope that Marriott prioritizes customer care for all guests, regardless of their loyalty status.
Despite the Westin on Beale Street's attempts to hinder my first NBA experience, our team won—Go Spurs! OH - thanks for the 500 points!
Sincerely,
A Very Disappointed Marriott Member

The bed was very comfortable.

So close to the FedEx Arena

We arrived a half hour after the 4 pm check-in time and were told our room was not ready and they didn’t know when it would be ready. That’s when I noticed about 75-100 people in the same boat milling around the lobby because they had given a “special” group permission to stay until 4 pm. They allowed this special group to checkout late, didn’t hire extra staff to clean the rooms asap and knew that 40 rooms paid for by customers would never be ready on time. We finally entered our room at 7:15pm. No compensation, not even a drink or food voucher. Meanwhile the hotel was racking in the money from the bar and restaurant because we were all stranded there. We had to cancel our dinner reservations because we couldn’t get ready nor did we have a chance to rest before dinner. Instead we split a hot dog at the bar.
When we did get to a room it was not handicapped accessible as we had requested. “Maybe tomorrow we’ll have an ADA room they said. We wanted to get you in a room asap”….3 hrs and 15 min later.
We had come from a Springhills Marriott and expected the Westin to be a step above. It wasn’t. Our room is so small I had trouble finding a spot to put the luggage rack to open my suitcase. The special bedding they talk about consisted of a coverlet that was covered in pulled strings and a quilt so heavy that I won’t be using it.
This is the first negative review I’ve written in my long life and they deserve every word. I feel very little regard for us as travelers. Most regard for their pocketbook.

Without a doubt this is the best place to stay for an event at the Fed Ex Center. We had awesome service from the start with valet parking by Ifram and check in with Adi. Our room was quiet and very clean with nice amenities. Not always the case near Beale Street. We will definitely stay here again.

The rooms were nice. Bathroom was spacious!

Very convenient to event venue , property very nice

Girls road trip 2026 was great to stop here on our way to Nashville. Angel was super sweet checking on us and making sure the bar served us great espresso martinis! Thanks Angel and crew for making us feel special!

Marriot members and I am sorry to say what a disappointment our stay was here. We were not even thanked for being members when we checked in.

We have stayed here a few times when we come to watch the Grizzlies, but we will think twice when we come back to Memphis in December. Our room was not ready after the 4:00 p.m. check-in time, so we ran behind meeting up with friends. The man who had to not only deal with, but MANY other was giving it his best, so thank you. I asked to speak with a manager, but he/she never showed.

Courtside Grill-avoid if you want breakfast. We waited for over 10 minutes for someone just to greet us. After we were seated, it took more time, and the food was not good. I can't imagine how bad service really gets because they were not even busy.
Westin, do better if you want to keep loyal customers

We stayed here on our Memphis pre-cruise extension for the Viking Mississippi. It is a few blocks walk to Beale Street, FedEx Forum, the Peabody Hotel ducks and the National Civil Rights Museum. Large tour buses can pull up out front of the Westin. The lobby has a bar and music venue and there is a restaurant/café. Bed was comfy and housekeeping good. My room 320 looked out over a low gravel roof but off in the distance were some lights from Beale Street and, further away, a bright red sign on the Peabody Hotel.

I travel and my company puts me in a lot of Bonvoy properties and you never know what you're going to get with Bonvoy in the last couple years. So when they put me in this Westin I did not have high expectations. The Bonvoy experience with read to room cleanliness is always questionable, The condition of the deterioration of carpeting, furniture, mattresses, are all a big question mark. So again I kept my expectations low. And if anybody from bonvoy reads and actually cares about a review, The Marriott Syracuse level of cleanliness was absolutely deplorable in the rooms. And it's so much so that people in my company dread going there for work. It's not a one-off. But alas, that's another story.

BUT, This Memphis Weston is such a pleasant surprise.... It's up to the OLD standards of the Marriott chain. The staff was incredibly nice and kind. My room was so clean! There was a bathtub and I was not afraid to take a bath. And I did run my Clorox wipes around the room in a few places and there really was no dirt to be found! It was gloriously clean. It was very comfortable! The bedding/mattress was like it used to be, dependable, comfortable, enough covers on the bed!

I happened to run into Angel who is a manager in room service and gave her my compliments. I will be seeking out another trip to this hotel! Of course there's so much to do in the area, but if I stayed in my room and luxuriated -- I'd be happy with that as well!

Thank you to the staff for your attentive hospitality! It definitely did not go unnoticed.