Sofitel Auckland Viaduct Harbour

Hotels
•
Sofitel
8.2 (555 reviews)
21 Viaduct Harbour Avenue , Auckland , nz
+64 9 909 9000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Variety of breakfast options
Cons:
Dirty windows
Overpriced room
Noisy outside area

Categories

Cleanliness
6.84
The windows in the room were dirty and not cleaned as promised.
Service
9.31
Staff were friendly, helpful, and accommodating throughout the stay.
Location
9.35
Location was great with easy access to local attractions.
Room Quality
7.3
Room quality was average with issues like awkward TV placement.
Amenities
8.33
Facilities like the heated pool and restaurant were appreciated.
Value for Money
6.79
The pricing felt high for the level of amenities and room quality.
Food and Beverage
8.84
Breakfast had a great variety and was well-staffed.
Overall Experience
8.81
Despite some issues, the overall experience was positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:39

Property Description

Stunning Views and Culinary Delights
Experience captivating views of Viaduct Harbour Basin while indulging in exquisite dining at La Maree Restaurant and French Press Café.

Luxurious Accommodations
All rooms feature private balconies, floor-to-ceiling windows, and spacious bathrooms with rain showers and deep soaking bathtubs for ultimate comfort.

Soothing Spa Treatments and Exclusive Lounge
Relax and rejuvenate at Sofitel Spa with tailored treatments using renowned French and local products. Access Club Millésime for additional perks and a selection of culinary delights and beverages.

To book your stay at the sophisticated Sofitel Auckland Viaduct Harbour, visit our website today!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card. Please note valet parking is $52 per vehicle per night and $25 for up to 4 hours. For more information please contact the property using the contact details found on the booking confirmation. Please note that vehicle height restriction is 6.6 feet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Location

Property Video

Guest Reviews

8.2
Based on 555 reviews
Cleanliness: 6.84
Service: 9.31
Location: 9.35
Room Quality: 7.3
Amenities: 8.33
Value for Money: 6.79
Food and Beverage: 8.84
Overall Experience: 8.81
C
Charlotte • couple • lu
9
Je recommanderais cet hôtel
Pros:

Chambre spacieuse, lingerie de qualité ,personnel très professionnel et agréable, piscine agréable, petit déjeuner très soigné et bon choix sauf le café qui est vert au goût

Cons:

Le sauna pour dames trop petit pas de place pour s’allonger mais très propre

2026-08-15 • via Nuitee
S
Sarah • couple • nz
10
The best
Pros:

The room view was amazing.

Cons:

N/a

2026-08-12 • via Nuitee
L
Lisa • solo_traveller • nz
8
Pros:

Bed was comfortable. Staff were helpful. Amenities in room were great.

Cons:

Nothing of note although reception was confusing to find it was different in comparison to other experiences

2026-08-12 • via Nuitee
T
Timothy • couple • nz
5
2026-08-11 • via Nuitee
L
Lisa • couple • nz
10
2026-08-11 • via Nuitee
J
jorge • family_with_children • mx
9
highly recommendable place to stay in auckland
Pros:

el servicio fue excelente, fueron muy amables con mi bebe y con conseguir tours

Cons:

esta un poco lejos caminando de lo centrico

2026-08-10 • via Nuitee
K
Kristy • couple • nz
8
2026-08-07 • via Nuitee
S
Sharon • solo_traveller • nz
10
Pros:

Beautifully appointed, staff went s over and beyond. One of the nicest hotels I have stayed in

2026-08-07 • via Nuitee
G
goldsworthy • couple • nz
6
Nice overnight stay, but falls short of our sojourns at Sofitel Wellington
Pros:

Good location

Cons:

The bus depot next door was quite noisy and some of the power points were not working. The kettle power point was faulty and the kettle plug had to be pulled half way out in order for it to work

2026-08-04 • via Nuitee
H
hillel • solo_traveller • il
10
2026-08-04 • via Nuitee
R
Richelle • extended_group • ph
9
2026-08-04 • via Nuitee
R
Richard • solo_traveller • au
8
2026-08-04 • via Nuitee
K
Kim • solo_traveller • kr
5
2026-08-03 • via Nuitee
W
Wei • family_with_children • au
10
2026-07-25 • via Nuitee
J
Jacqueline • solo_traveller • au
10
2026-07-24 • via Nuitee
J
Jason • solo_traveller • au
10
2026-07-20 • via Nuitee
S
shaveran • couple • nz
8
Reasonably good stay. The price however did not justify the 2 nights with club access
Pros:

Great location. Staff were awesome Friendly and accommodating.

Cons:

Did not sleep the first night, Was a Constant whistling wind type noise the entire Day and night provided your room door was shut. This was brought to staffs attention the next day and it was sorted So Thank you. Was literally a different gap under the door which caused this but the handyman was great

2026-07-19 • via Nuitee
K
Kshitiz • family_with_children • au
10
2026-07-19 • via Nuitee
B
bruce • solo_traveller • au
10
2026-07-16 • via Nuitee
P
peter • couple • au
8
Cons:

breakfast in the little cafe was poor at best.

2026-07-16 • via Nuitee