Sofitel Auckland Viaduct Harbour

Hotels
•
Sofitel
8.2 (532 reviews)
21 Viaduct Harbour Avenue , Auckland , nz
+64 9 909 9000

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Variety of breakfast options
Cons:
Dirty windows
Overpriced room
Noisy outside area

Categories

Cleanliness
6.84
The windows in the room were dirty and not cleaned as promised.
Service
9.31
Staff were friendly, helpful, and accommodating throughout the stay.
Location
9.35
Location was great with easy access to local attractions.
Room Quality
7.3
Room quality was average with issues like awkward TV placement.
Amenities
8.33
Facilities like the heated pool and restaurant were appreciated.
Value for Money
6.79
The pricing felt high for the level of amenities and room quality.
Food and Beverage
8.84
Breakfast had a great variety and was well-staffed.
Overall Experience
8.81
Despite some issues, the overall experience was positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:39

Property Description

Stunning Views and Culinary Delights
Experience captivating views of Viaduct Harbour Basin while indulging in exquisite dining at La Maree Restaurant and French Press Café.

Luxurious Accommodations
All rooms feature private balconies, floor-to-ceiling windows, and spacious bathrooms with rain showers and deep soaking bathtubs for ultimate comfort.

Soothing Spa Treatments and Exclusive Lounge
Relax and rejuvenate at Sofitel Spa with tailored treatments using renowned French and local products. Access Club Millésime for additional perks and a selection of culinary delights and beverages.

To book your stay at the sophisticated Sofitel Auckland Viaduct Harbour, visit our website today!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card. Please note valet parking is $52 per vehicle per night and $25 for up to 4 hours. For more information please contact the property using the contact details found on the booking confirmation. Please note that vehicle height restriction is 6.6 feet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 52 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 532 reviews
Cleanliness: 6.84
Service: 9.31
Location: 9.35
Room Quality: 7.3
Amenities: 8.33
Value for Money: 6.79
Food and Beverage: 8.84
Overall Experience: 8.81
W
Wei • family_with_children • au
10
2026-07-25 • via Nuitee
J
Jacqueline • solo_traveller • au
10
2026-07-24 • via Nuitee
J
Jason • solo_traveller • au
10
2026-07-20 • via Nuitee
S
shaveran • couple • nz
8
Reasonably good stay. The price however did not justify the 2 nights with club access
Pros:

Great location. Staff were awesome Friendly and accommodating.

Cons:

Did not sleep the first night, Was a Constant whistling wind type noise the entire Day and night provided your room door was shut. This was brought to staffs attention the next day and it was sorted So Thank you. Was literally a different gap under the door which caused this but the handyman was great

2026-07-19 • via Nuitee
K
Kshitiz • family_with_children • au
10
2026-07-19 • via Nuitee
B
bruce • solo_traveller • au
10
2026-07-16 • via Nuitee
P
peter • couple • au
8
Cons:

breakfast in the little cafe was poor at best.

2026-07-16 • via Nuitee
S
Stephen • solo_traveller • nz
10
Pros:

Location

2026-07-14 • via Nuitee
M
Maia • couple • nz
9
Perfect
Pros:

Very comfortable and clean, staff were very friendly and accommodating ! They delivered a little dessert on the house to help us celebrate our honeymoon!

2026-07-12 • via Nuitee
L
Lalitha • couple • nz
6
Was a little disappointed
Pros:

Atmosphere ambience location

Cons:

The upgrade to club lounge was not value for money .

Both the tea and canapés session provided bare minimum , if any think much at all. Very disappointing .

There were more dessert ( though minimal in quantity )which I think was prominent .

2026-07-12 • via Nuitee
C
Craig • family_with_children • nz
10
We shall be back
Pros:

Great customer service, fabulous location, heated swimming pool was a bonus. Large rooms with a great view

2026-07-11 • via Nuitee
D
Danielle • family_with_children • nz
10
A perfect stay.
Pros:

We took our 4 year old, everything was so great. Valet parking, porter for the bags, a plush toy for the child. Rollaway bed was really nice. Staff were so kind. Pool was great. Location fantastic.

Cons:

Nothing.

2026-07-11 • via Nuitee
O
Olivia • extended_group • nz
9
Fantastic hotel with great facilities!
Pros:

This hotel has an excellent location, close to all the great restaurants along the viaduct. It was our first time, and we were impressed with the staff and their level of service. The spa was fantastic too; we really enjoyed our couples' massage.

Cons:

Nothing!

2026-07-10 • via Nuitee
V
Vikramjit • couple • my
10
Efficient and comfortable
Pros:

Courteous and helpful staff, well located

Cons:

Expensive

2026-07-10 • via Nuitee
S
Sharnah • couple • au
10
2026-07-09 • via Nuitee
M
Martin • solo_traveller • nz
10
2026-07-08 • via Nuitee
T
Troy • couple • nz
10
Pros:

Good sized room, nice view

2026-07-08 • via Nuitee
M
Mel • solo_traveller • nz
10
2026-07-04 • via Nuitee
M
Mel • solo_traveller • nz
10
2026-07-04 • via Nuitee
C
Caylee • solo_traveller • nz
10
2026-07-02 • via Nuitee