Sofitel Auckland Viaduct Harbour

Hotels
•
Sofitel
8.2 (561 reviews)
21 Viaduct Harbour Avenue , Auckland , NZ

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Variety of breakfast options
Cons:
Dirty windows
Overpriced room
Noisy outside area

Categories

Cleanliness
6.84
The windows in the room were dirty and not cleaned as promised.
Service
9.31
Staff were friendly, helpful, and accommodating throughout the stay.
Location
9.35
Location was great with easy access to local attractions.
Room Quality
7.3
Room quality was average with issues like awkward TV placement.
Amenities
8.33
Facilities like the heated pool and restaurant were appreciated.
Value for Money
6.79
The pricing felt high for the level of amenities and room quality.
Food and Beverage
8.84
Breakfast had a great variety and was well-staffed.
Overall Experience
8.81
Despite some issues, the overall experience was positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:39

Property Description

Stunning Views and Culinary Delights
Experience captivating views of Viaduct Harbour Basin while indulging in exquisite dining at La Maree Restaurant and French Press Café.

Luxurious Accommodations
All rooms feature private balconies, floor-to-ceiling windows, and spacious bathrooms with rain showers and deep soaking bathtubs for ultimate comfort.

Soothing Spa Treatments and Exclusive Lounge
Relax and rejuvenate at Sofitel Spa with tailored treatments using renowned French and local products. Access Club Millésime for additional perks and a selection of culinary delights and beverages.

To book your stay at the sophisticated Sofitel Auckland Viaduct Harbour, visit our website today!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card. Please note valet parking is $52 per vehicle per night and $25 for up to 4 hours. For more information please contact the property using the contact details found on the booking confirmation. Please note that vehicle height restriction is 6.6 feet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Location

Property Video

Guest Reviews

8.2
Based on 561 reviews
Cleanliness: 6.84
Service: 9.31
Location: 9.35
Room Quality: 7.3
Amenities: 8.33
Value for Money: 6.79
Food and Beverage: 8.84
Overall Experience: 8.81
C
Carly • couple • nz
9
Overall clean comfortable staff were friendly location was good
Pros:

Great location quiet rooms at night. Clean well stocked gym. Partner enjoyed the spa

Cons:

Club access was disappointing the drinks were warm from the fridge the tables weren’t cleared for empties. Evening canopies were countdown teriyaki chicken kebabs and greasy potatoes. Breakfast was nice would dine for breakfast but wouldn’t waste money on the club

2026-09-13 • via Nuitee
K
Keely • couple • nz
8
2026-09-05 • via Nuitee
T
Thabo • couple • za
8
2026-09-02 • via Nuitee
L
lewis • extended_group • au
9
Ww always stay at the Sofeitel whenever we come to Auckland it never disappoints.
Pros:

Accommodated early check in. We paid an additional $200 totally worth it. The staff were very good and nothing too much trouble. Room fantastic and the most comfortable bed.

Cons:

Having been to this hotel probably 4 times and I still feel like the bar area is lacking something . The staff are great but the area is not very inviting or comfortable. The restaurant feels very warm and friendly where the bar area feels very sterile.

2026-09-02 • via Nuitee
T
Thabo • solo_traveller • za
8
2026-09-02 • via Nuitee
T
Thommeny • solo_traveller • au
10
2026-09-01 • via Nuitee
M
Marcel • couple • nz
7
2026-08-30 • via Nuitee
G
Gary • solo_traveller • gb
10
Pros:

Location and quality of hotel facilities

Cons:

Breakfast took an age to arrive on ordering

2026-08-29 • via Nuitee
E
Ericka • couple • au
10
2026-08-28 • via Nuitee
B
Ben • family_with_children • nz
10
Me and my little family loved our stay everything was amazing.
Pros:

We’re so grateful for such a beautiful and memorable stay. ❤️ The breakfast was absolutely delicious and definitely worth it — my kids especially loved the scrambled eggs! 🥰

Our room was beautiful, so comfortable, and the view was absolutely amazing. My babies’ favourite part was definitely the swimming pool; they had the best time! 🏊‍♀️❤️

A huge thank you to all the staff for being so kind, welcoming, and caring throughout our stay. We really appreciated how they made us feel comfortable and reassured us that our car was safe with the valet parking.

My husband and I also loved the robes — they were honestly so comfortable! 🥰

I also loved playing the piano in the main foyer literally my favourite instrument😮‍💨

We truly appreciate everything that was done to make our stay so special. We absolutely loved this hotel and will definitely be coming back. Thank you for such a wonderful experience — **10/10 from us!** 😍❤️

2026-08-27 • via Nuitee
M
Maria • couple • nz
9
2026-08-23 • via Nuitee
S
Sebastian • couple • de
8
2026-08-23 • via Nuitee
S
Stephen • solo_traveller • au
10
2026-08-19 • via Nuitee
C
Charlotte • couple • lu
9
Je recommanderais cet hôtel
Pros:

Chambre spacieuse, lingerie de qualité ,personnel très professionnel et agréable, piscine agréable, petit déjeuner très soigné et bon choix sauf le café qui est vert au goût

Cons:

Le sauna pour dames trop petit pas de place pour s’allonger mais très propre

2026-08-15 • via Nuitee
L
Lisa • solo_traveller • nz
8
Pros:

Bed was comfortable. Staff were helpful. Amenities in room were great.

Cons:

Nothing of note although reception was confusing to find it was different in comparison to other experiences

2026-08-12 • via Nuitee
S
Sarah • couple • nz
10
The best
Pros:

The room view was amazing.

Cons:

N/a

2026-08-12 • via Nuitee
L
Lisa • couple • nz
10
2026-08-11 • via Nuitee
T
Timothy • couple • nz
5
2026-08-11 • via Nuitee
J
jorge • family_with_children • mx
9
highly recommendable place to stay in auckland
Pros:

el servicio fue excelente, fueron muy amables con mi bebe y con conseguir tours

Cons:

esta un poco lejos caminando de lo centrico

2026-08-10 • via Nuitee
K
Kristy • couple • nz
8
2026-08-07 • via Nuitee