Copthorne Hotel and Resort Bay Of Islands

Hotels
Copthorne Hotels
7.9 (3619 reviews)
1 Tau Henare Drive, Waitangi , Paihia , nz

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good amenities
Cons:
Cleanliness issues
Small room sizes
Value for money concerns

Categories

Cleanliness
6.23
Several reviews mentioned issues with cleanliness, particularly in bathrooms.
Service
8.7
Most reviews praised staff's friendliness and helpfulness.
Location
8.74
Guests consistently highlighted the beautiful and convenient location.
Room Quality
7.19
While some rooms had good views, others were criticized for being small and dated.
Amenities
8.22
Amenities received positive remarks, especially pools and spas.
Value for Money
7.18
Mixed reviews regarding value, with some feeling certain amenities were overpriced.
Food and Beverage
8.23
The buffet breakfast was praised for quality; however, a few found it expensive.
Overall Experience
8.7
Guests expressed generally positive sentiments about their stay, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:53

Property Description

Scenic Waterfront Location
Located next to the historic Waitangi Treaty Grounds, Copthorne Hotel & Resort Bay of Islands offers stunning views of the Bay of Islands or the hotel's peaceful gardens from all rooms and suites.

Abundance of Activities
With a golf course, native bush walks, and world-class fishing sites nearby, guests can immerse themselves in the beauty of the area.

Luxurious Onsite Amenities
From a tennis court and lagoon-style swimming pool to a hot tub and massage studio, the hotel provides ample opportunities for relaxation and recreation. Indulge in delicious dining at Jimmy Cook's Kitchen restaurant and Café & Bar during your stay.

Experience the beauty and luxury of Copthorne Hotel & Resort Bay of Islands - book now for an unforgettable getaway.

Important information:

Please note that there is a 2% charge when you pay with a Visa or Mastercard.

Please note that a valid credit card corresponding to the name on the booking is required at check-in.

Please note that the property doesn't have air-conditioning.

A refundable cash deposit of NZD 50 or a credit card pre-authorization of NZD 50 is needed per night.

Please note that the pre-authorization charge will be returned to the guest following check-out. It may take some time for it to appear in the guest's account.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Location

Guest Reviews

7.9
Based on 3619 reviews
Cleanliness: 6.23
Service: 8.7
Location: 8.74
Room Quality: 7.19
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 8.23
Overall Experience: 8.7
S
Sophie couple nz
7
Nice weekend away
Pros:

Location

Cons:

Would have been nice to see the water

2026-08-15 via Nuitee
S
SOPHIE couple fr
3
Ne vaut l’arrêt et surtout pas son prix. Notre déception hôtelière pendant tout notre séjour en NZ.
Pros:

La situation géographique.
Nous avons dîné au restaurant et comparativement aux autres services, la cuisine était bonne.

Cons:

Beaucoup de choses !
Difficile de trouver la réception et de s‘orienter tout court, mauvaise signalétique depuis la route et sur le site après le pont, surtout lorsque l on arrive de nuit.
Hotel vieillissant et mal entretenu, état d’usure visible partout : moquette salle et tacher dans les chambres, murs et portes repeintes mais pas réparés, fuites d eau dans les couloirs (juste devant notre porte de chambre avec un sceau pour récupérer l eau alors qu‘il y avait les 4/5 de l’hôtel non occupé pour nous attribuer une autre chambre..), agencement des chambres hors d’âge non fonctionnel y compris prises de. Ouvrant en fonctionnement aléatoire. Laundry la plus chère de nouvelle Zélande (6$ washing et 6$ drying) etc …
Pas de bouteilles d eau dans les chambres.
Au Check-in petit souci pour retrouver la fiche, un duty manager qui vient à l‘aide sans bonjour ni sourire ni rien …
Bref, „qu‘est ce qu‘on se sent bienvenus“ alors que nous étions la seule occupation du moment !
Un de nos séjours les plus chers à la nuit de nouvelle Zélande, mais clairement le pire hôtel et surtout en terme de rapport qualité prix car il ne vaut pas la moitié de son prix comparativement à d‘autres établissements où nous avons sejourné.

2026-08-14 via Nuitee
R
Ron couple gb
7
Good company made the teip
Pros:

The refurbished room and small balcony overlooking the bay

Cons:

The communal areas which were in fairness being worked on to upgrade - were poor

2026-08-14 via Nuitee
J
Jose solo_traveller nz
7
for 4 star hotel need a lot to improve
Pros:

staff very friendly and helpful

Cons:

last time when I been here was 4 years ago and the facilities looks a bit rough and the fridge at the room with nothing not water in the room. I think they have a lot space for improvement

2026-08-13 via Nuitee
W
Wendy couple nz
10
2026-08-12 via Nuitee
G
Geoff couple nz
10
Excellent
Pros:

Staff in the restaurant and bar were fantastic.
There for 4 nights and could remember our drinks which is really nice

Cons:

Nothing . Yes the potholes in the side driveway to our parking for room 319

2026-08-11 via Nuitee
L
Lesley solo_traveller nz
10
Pros:

Lovely room overlooking the bay.

2026-08-11 via Nuitee
D
Dean couple nz
9
A very pleasant two days very good service great room excellent food thanks
Pros:

The breakfast was really very good value for money excellent food the ground are well kept

Cons:

Only minor things our tea bags weren't replaced so no green tea for the second night and no hand soap for the bathroom sink

2026-08-10 via Nuitee
I
Imrie family_with_children nz
9
Pros:

Everything

2026-08-10 via Nuitee
P
Poonam family_with_children nz
3
Wouldn’t recommend to stay on the rooms we chose
Cons:

Rooms not clean
Body wash n soap was not filled
Room service was done - towels restocked
But room not cleaned

2026-08-09 via Nuitee
K
Kruti extended_group nz
8
Was not up to the mark
Pros:

Property is really good with amenities of hot pool & swimming pools; loved the breakfast!

Cons:

Room size was quite small compared to what we paid for, no toiletries provided. The heater wasn’t working, nil kitchen utensils but not even glass or spoon were given. We paid for sea view room which could have been better given we book 2 months in advance the room had property view more than sea view.

2026-08-09 via Nuitee
S
Salem couple nz
10
2026-08-08 via Nuitee
J
Jo family_with_children nz
8
The location of this hotel is excellent with lovely views of the inner Bay of Islands.
Pros:

We had a ground floor room so we were able to walk out onto the lawn and over to the little beach. Our room had just been renovated so everything was fresh and new. It was quite a long way from the dining/bar/reception area which might not suit some people but on the flipside this made for a quiet room.

Cons:

We wanted to use the outdoor spa pool which was meant to be hot however it was quite tepid and in constant use by children as the swimming pool was cold. We stayed in the winter time and the pool is not heated which we knew.

2026-08-08 via Nuitee
M
Mary family_with_children nz
8
Pros:

We always love staying at Copthorne, our fav part would be the pool/spa and buffet breakfast 👌🏽
Staff were really nice and our room was clean

Cons:

Would love the spa/pool area to have somewhere sheltered to sit. Had to stand in the rain while waiting for the kids in the spa

2026-08-08 via Nuitee
J
Judith family_with_children nz
8
That's not hard...I am in this industry and also trained at waitangi resort 30 years ago..there are
Pros:

The 2 staff..Nepalese lady and the maori play on night shift..actually she was always working. They made switching rooms easy..they answered the questions so well. In fact if I could steal them I would. Celestine? Wish I could remember their names..you are so blessed with their customer services

Cons:

Better selection of desserts

2026-08-07 via Nuitee
P
Philippa couple gb
10
Pros:

Peaceful hotel, beautiful views and close to Paihia. Staff were very friendly and helpful.

2026-08-07 via Nuitee
L
Louise extended_group nz
9
Helpful staff, a beautiful room !
Pros:

The setting is so beautiful, I loved the delicious buffet breakfast 👍

2026-08-06 via Nuitee
R
Rollinson couple nz
10
2026-08-04 via Nuitee
Y
Yuan family_with_children nz
8
Pros:

spa,room service

2026-08-04 via Nuitee
K
Keryn solo_traveller nz
5
2026-08-04 via Nuitee