Hampton Inn & Suites Nashville-Downtown

Hotels
•
Hampton Inn
8.3 (1524 reviews)
310 4th Avenue South , Nashville , US
+1 615-277-5000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Excellent location (walking distance to arena/Broadway)
Friendly/helpful staff (multiple mentions)
Clean/spotless rooms reported by many guests
Good value for cost / repeat visitors
Comfortable beds and balconies
Breakfast praised as excellent by several reviewers
Convenient for concerts and downtown activities
Cons:
Serious cleanliness issues reported (dried blood on sheets, dirty carpet, old/dirty furnishings)
Parking/valet problems (forced valet fee, cigarette smell via valet)
Isolated but severe service failure (night-shift refusal to assist guest)
Maintenance problems (ceiling/hall damage, loose shower head, limited TV channels)
Inconsistent breakfast service for some (cold food)
Construction/closure of on-site bar affecting guest experience

Categories

Cleanliness
6.3
Mixed signals: several guests praised rooms as spotless and immaculate, but there are multiple serious cleanliness complaints (dried blood on sheets, dirty carpet, reports of old/dirty furniture and cigarette smell from valet).
Service
8.7
Generally positive: many mentions of friendly, helpful staff and specific praise for individual employees; however, notable service failures (night-shift refusal to assist a guest, some agents appearing rude) lower the score slightly.
Location
10
Consistently excellent: overwhelmingly praised for proximity to arena, Broadway, bars, boutiques and walkable downtown access—frequent reason guests chose the hotel.
Room Quality
7.5
Mostly comfortable rooms (comfy beds, balcony praised) but some maintenance and quality issues reported (shower head loose, limited TV channels, parts of ceilings/halls in disrepair).
Amenities
7.4
Mixed amenities: breakfast highlighted positively by several guests, but problems with parking/valet (forced valet, smell) and closure/construction affecting on-site bar reduce the score.
Value for Money
9.2
Perceived as good value by many guests (comments like 'good for the cost' and repeat stays), despite occasional extra charges (valet) and isolated costly incidents outside typical stays.
Food and Beverage
8.8
Generally positive breakfast experiences (described as excellent and meeting expectations), though some guests reported cold breakfast on certain mornings.
Overall Experience
8.5
Predominantly positive stays with many repeat guests and strong location/service mentions, but offset by isolated severe incidents (e.g., night-shift refusal, maintenance/cleanliness failures) that impacted some guests significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location
Located in the heart of Nashville, Hampton Inn & Suites Nashville-Downtown is just steps away from popular attractions like the Johnny Cash Museum and Bridgestone Arena. Enjoy easy access to the vibrant music scene and entertainment venues the city is famous for.

Comfortable Accommodation
Relax in well-appointed rooms featuring modern amenities such as a flat-screen TV, private bathroom, and complimentary toiletries. Upgrade to a room with a balcony for stunning city views. Start your day right with an American buffet breakfast served at the hotel.

Fitness and Business Facilities
Stay on top of your fitness routine at the on-site fitness centre or catch up on work at the business centre. With multilingual staff at the reception, including English and Spanish speakers, your needs are always taken care of.

Book your stay at Hampton Inn & Suites Nashville-Downtown for a memorable Nashville experience!

Important information:

Please note that the full amount of the reservation is due upon arrival. Contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1524 reviews
Cleanliness: 6.3
Service: 8.7
Location: 10
Room Quality: 7.5
Amenities: 7.4
Value for Money: 9.2
Food and Beverage: 8.8
Overall Experience: 8.5
E
Emily • couple • us
9
Pros:

Very close to everything with in walking distance

Cons:

Got into my car and it smelled like cigarettes by valet parking

2026-10-30 • via Nuitee
M
Marianella • solo_traveller • us
8
2026-10-28 • via Nuitee
N
Niki • family_with_children • us
3
Good hotel for the cost and closeness to the arena, bad cleanliness standards.
Pros:

It was very close to the game at Bridgestone— quick 4-minute walk.

Cons:

there was dried blood on the sheets made into one of the beds in my room— on the fitted and flat sheet.

2026-10-27 • via Nuitee
L
Lisa • couple • us
10
Wonderful stay,
Pros:

Everything, no worries at all. Perfect to walk to all the bars and boutiques. Wonderful for a concert at Bridgestone.
Would highly recommend.

2026-10-24 • via Nuitee
L
LISA • extended_group • us
10
awesome
Pros:

breakfast was excellent ,, the staff was excellent and the room was very very clean

2026-10-22 • via Nuitee
J
Jamie • couple • us
2
I was not impressed, the room that I had booked through booking.com was different than the room they gave me. They said
Pros:

The staff was very nice and friendly

Cons:

Two of the three nights that we stayed, there was no hot water, breakfast was cold every morning. Parts of the ceilings and the halls were falling down, and water was coming out of them.

2026-10-20 • via Nuitee
H
Heather • family_with_children • us
10
Perfect one night stay
Pros:

Exclant location lots action
Balcony was awesome
Was quite once inside for bed

2026-10-20 • via Nuitee
J
janet • couple • us
3
Not the cleanest
Pros:

Location

Cons:

No parking had to vallet

2026-10-20 • via Nuitee
R
Renee • extended_group • us
8
Pleasant and comfortable with great location. I will stay again
Pros:

Location, price

Cons:

Had issue with key. It was remedied quickly. I had explained situation to another agent who seemed really bothered. He even made a face and a comment “ I don’t understand the issue but okaaaayyyy I guess”. Original agent quickly and efficiently took care of it

2026-10-19 • via Nuitee
D
DeLawyer • family_with_children • us
9
2026-10-18 • via Nuitee
W
Weathers • couple • us
10
Pros:

Clean spacious and great location

Cons:

My tv only worked on 1 channel

2026-10-16 • via Nuitee
L
Lacrisha • couple • us
10
2026-10-16 • via Nuitee
M
Meredith • solo_traveller • us
8
2026-10-10 • via Nuitee
S
Shaheen • solo_traveller • us
10
Pros:

Stayed multiple times at this location.. Convenience getting to Broadway

Cons:

Construction issues 4th floor and the bar we would go to was no more

2026-10-07 • via Nuitee
A
Alex • family_with_children • us
4
Pros:

Great location

Cons:

Old furnitures and dirty

2026-09-17 • via Nuitee
G
Giuseppe • extended_group • it
10
Soggiorno più che positivo
Pros:

L’accoglienza e la professionalità sono gli aspetti che ci hanno colpito fin da subito. Abbiamo apprezzato la grande disponibilità di tutto lo staff, con un ringraziamento particolare a John per la sua gentilezza e attenzione. La posizione è ottima per esplorare tutta l’area di downtown e la colazione è stata davvero all’altezza delle aspettative. Un soggiorno molto piacevole!

2026-09-16 • via Nuitee
B
Beth • extended_group • us
10
Pros:

breakfast, location, friendly staff

2026-09-13 • via Nuitee
J
joy • couple • us
10
A great place to stay
Pros:

Comfy beds and great location

2026-09-11 • via Nuitee
W
Wilmar • extended_group • us
10
Excellent. I'll be back soon.
Pros:

Space, comfort, and location

Cons:

Nothing to complain about

2026-09-10 • via Nuitee
G
Giovani • extended_group • us
1
This was absolutely ridiculous and completely unacceptable. The night-shift employee made no effort to help me get into
Cons:

This was absolutely ridiculous and completely unacceptable.

The night-shift employee made no effort to help me get into my room. My friend was already asleep inside the room with both key cards, and I had no way to open the door or wake him up. Instead of helping me find a solution or verifying that I was a registered guest, the front desk employee simply refused to let me into the hotel.

I ended up having to search for another hotel at 3:00 AM after several failed attempts at other properties, and I had to spend an additional $600. My phone battery was also dying, and the front desk employee still made no real effort to assist me.

This situation should never have happened. The lack of willingness to help a guest was extremely disappointing and unprofessional.

I will never stay at this hotel again.

2026-09-07 • via Nuitee