Grand Mercure Medan Angkasa

Hotels
Grand Mercure
9.4 (859 reviews)
Jl. Sutomo No. 1 , Medan , id

Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful staff
Clean and spacious rooms
Cons:
Occasional menu items out of stock
Minor cleanliness issue with the ceiling

Categories

Cleanliness
8.9
One instance of a cleanliness issue mentioned, otherwise generally positive.
Service
9.9
The staff were described as extremely professional, kind, and always ready to help.
Location
9.4
Convenient location mentioned in reviews.
Room Quality
9.4
Rooms described as comfortable and spacious.
Amenities
9.4
Swimming pool and café/bar added to positive experience.
Value for Money
9.4
Guests mention feeling that the stay was worth the money.
Food and Beverage
8.9
Occasional menu items out of stock noted but quickly replenished.
Overall Experience
9.9
Multiple reviews highlight pleasant stays and high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:47

Property Description

Luxurious Accommodations
Experience comfort and convenience at Grand Mercure Medan Angkasa. Each room is equipped with modern amenities like a satellite TV and a minibar, ensuring a relaxing stay. Some rooms even feature a cozy seating area for added comfort.

Dining Options
Indulge in a culinary journey at the hotel's four dining options. From Asian specialties at Orchid Restaurant and Crystal Jade Restaurant to refreshing cocktails at Violet Lounge, there's something to satisfy every craving. Craving something familiar? KFC is just a stone's throw away.

Relaxation and Recreation
Unwind with a rejuvenating massage at Edelweiss Spa or stay active with aerobics classes at the gym. For ultimate relaxation, take advantage of the hot tub, sauna, and steam bath. Don't miss the chance to host a memorable barbecue party by the poolside.

Book your stay at Grand Mercure Medan Angkasa now and elevate your travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KNO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 10 years old to 16 years old stay for Rp 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 859 reviews
Cleanliness: 8.9
Service: 9.9
Location: 9.4
Room Quality: 9.4
Amenities: 9.4
Value for Money: 9.4
Food and Beverage: 8.9
Overall Experience: 9.9
W
Waleed couple sa
9
Cons:

في الفنادق فئة 5 نجوم يكون فيها ماء وربما عصير مجاني
لكن الوضع في هذا الفندق مختلف فلا يوجد حتى علب ماء للشرب ، وهذا لا شك لا يتناسب مع فئة الفندق

2026-05-12 via Nuitee
L
Lukas solo_traveller de
8
2026-05-11 via Nuitee
J
JADISHKUMAR couple my
7
2026-05-04 via Nuitee
R
Roberto solo_traveller id
8
Pros:

Good breakfast - Staff in breakfast area very helpfully - Check in easy and excellent support by Miss Debby Silvia Reny Director - Lobby hotel - Spacious room - ATM service

Cons:

Nonsmoking room was not available as per my request and the room smelled of smoke - The refrigerator was noisy - One water tap leakage water when open - need some minor maintenance

2026-05-04 via Nuitee
T
Tasnim couple my
10
2026-05-03 via Nuitee
R
Riccardo Fabiani 1965 solo_traveller it
9
Pros:

Nice and elegant hotel, spacious and well furnished rooms, quality of food excellent, both for in-room dining and for breakfast, with wide selection of indonesian dishes. Enjoyable swimming pool with bar and tables.

2026-04-27 via Nuitee
W
Wan Hanafi couple my
10
2026-04-22 via Nuitee
D
Durric1977 Business Kloosterburen
10
Grand mercure Maha Cipta Medan
Pros:

Excellent service during my stay here from all the friendly people. Special thanks to Juliana and her colleagues!

2026-04-20 via Tripadvisor
J
jonathon solo_traveller us
8
2026-04-19 via Nuitee
T
Thas (London) solo_traveller gb
2
I don’t think I’ll stay here again.
Pros:

The breakfast was ok, very little choice for a foreigner.

Cons:

I was given a smoking room even though I requested for a non smoking room. At check in I was asked to pay more to upgrade to a non smoking room as they said there were only smoking rooms available. Then after challenging the staff and telling them that I was going to complain to booking.com, they gave me a non smoking room at the end!

2026-04-18 via Nuitee
couple my
10
2026-04-17 via Nuitee
M
Muhammad Faiq couple my
8
2026-04-13 via Nuitee
S
Sally solo_traveller gb
10
Pros:

Lovely hotel and staff.

Cons:

Everything was good.

2026-04-10 via Nuitee
4
43faizf Business
10
Highly recommended hotel.
Pros:

One of most recommended hotel in Medan.

2026-04-08 via Tripadvisor
S
Salina couple sg
9
Awesome
Pros:

Everything is awesome

Cons:

none

2026-04-07 via Nuitee
D
David.1007 family_with_children de
9
Pros:

Very nice and comfortable hotel!

Cons:

In the morning it was very noisy because of the traffic outside. But maybe it depends on the side of the room.

2026-04-03 via Nuitee
L
L6202NYcarolinem Solo travel Devon, England
10
Wonderful staff
Pros:

I only stayed the one night as planned. I arrived without my luggage, and a bit emotional. The staff were amazingly supportive, assured I was checked in and comfortable, they took over the communication with retrieving my luggage and returning it to me.
The food was delicious, nice portion sizes and reasonable prices.
The room was large, airy, clean and wonderful air-conditioning as it was so muggy.
The pool side cafe and seating area was well maintained and clean. Pool was wonderful!
Such an amazing hotel, highly recommend

2026-04-01 via Tripadvisor
I
Ignasi solo_traveller es
9
Pros:

Great hotel, friendly staff, nice and comfortable room, clean bathroom and nice amenities.

Cons:

My experience was very positive

2026-03-26 via Nuitee
M
Monika extended_group pl
8
2026-03-24 via Nuitee
V
Virpi extended_group fi
10
Very nice hotel with very friendly staff
Pros:

Breakfast was very good

2026-03-20 via Nuitee