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Facilities
Property facilities
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Health or beauty spa nearby
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Free beach shuttle
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Car hire
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Massage services
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Private check-in/check-out
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Concierge service
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Wheelchair accessible
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Lower bathroom sink
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free beach shuttle
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience comfort and convenience at Grand Mercure Medan Angkasa. Each room is equipped with modern amenities like a satellite TV and a minibar, ensuring a relaxing stay. Some rooms even feature a cozy seating area for added comfort.
Dining Options
Indulge in a culinary journey at the hotel's four dining options. From Asian specialties at Orchid Restaurant and Crystal Jade Restaurant to refreshing cocktails at Violet Lounge, there's something to satisfy every craving. Craving something familiar? KFC is just a stone's throw away.
Relaxation and Recreation
Unwind with a rejuvenating massage at Edelweiss Spa or stay active with aerobics classes at the gym. For ultimate relaxation, take advantage of the hot tub, sauna, and steam bath. Don't miss the chance to host a memorable barbecue party by the poolside.
Book your stay at Grand Mercure Medan Angkasa now and elevate your travel experience!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 10 years old to 16 years old stay for Rp 350,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Really enjoyed having a bath in the room, bed was okay
By far the worst element was the noise - the windows are single glazed so it was incredibly loud, either from music from the pool area, events or from surrounding buildings (until late in the evening) and the call to prayer from the mosque directly behind the hotel. I had to wear my headphones the entire time I was in my room to get some peace and quiet. Despite being a 5 star hotel lots of issues and weird rules. No ironing board provided and I was only allowed to borrow one for one hour max, not ideal for a work trip. No physical information sheets provided in the room and when I scanned the QR code the website was down so couldn't get the info I needed. Breakfast was very average. The entire pool area was often occupied with a huge group connected to an event, either having lunch or socialising. I asked at the restaurant for a few bottles of water to bring back up to my room as I was sick and needed more, they gave me an incredibly expensive mineral water for this, I just wanted the water in plastic bottles that they provided in the room. I asked for a takeaway box for food I didn't finish in the restaurant, they insisted on sending it up to my room, it was sent up on the plate and not in a box so I couldn't even keep it, I just finished my dinner and was full so didn't intend to finish it upstairs? Lastly when I was leaving very early in the morning I wanted to briefly sit on the stairs outside to wait for my cab, someone stormed over and told me I couldn't sit there, so unnecessary when there was literally no one about and never been told something like that ever across many 5 star hotels I've stayed in. There are very few options for higher service hotels in Medan but I didn't have a great experience here, the rooms were low cost but everything else was incredibly expensive. Wouldn't stay here again. Our participants also ranked it low in our surveys after our event.
Clean n tidy
Breakfast n a bit far from centre
Bel hôtel après un trek de trois jours dans la jungle
Le service et le raps de l’hôtel
After being in the provences of Lake Toba for a week it was like stepping into heaven. The place is very beautiful, staff so friendly, room so big and great WiFi. The bed was really comfortable and had lots of food places and even a billiards gaming place near by. Definitely recommend. Oh and the breakfast. So many choices! Loved it
Breakfast is really good
But the room need upgrade t
The bed is comfortable, but toilet too old
Die Lage und die Mitarbeiter sind super. Man kann schwimmen, angeln und entspannen; fernab von der Stadt.
Fenster konnten nicht abgedunkelt werden.
Freundliches Personal
Super Frühstück
في الفنادق فئة 5 نجوم يكون فيها ماء وربما عصير مجاني
لكن الوضع في هذا الفندق مختلف فلا يوجد حتى علب ماء للشرب ، وهذا لا شك لا يتناسب مع فئة الفندق
Good breakfast - Staff in breakfast area very helpfully - Check in easy and excellent support by Miss Debby Silvia Reny Director - Lobby hotel - Spacious room - ATM service
Nonsmoking room was not available as per my request and the room smelled of smoke - The refrigerator was noisy - One water tap leakage water when open - need some minor maintenance
Nice and elegant hotel, spacious and well furnished rooms, quality of food excellent, both for in-room dining and for breakfast, with wide selection of indonesian dishes. Enjoyable swimming pool with bar and tables.
Excellent service during my stay here from all the friendly people. Special thanks to Juliana and her colleagues!
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