The Residences at The Ritz-Carlton Jakarta, Pacific Place

Hotels
•
Marriott
8.6 (55 reviews)
Jl. Jendral Sudirman Kav. 52-53, Jakarta, Jakarta, 12190 , Jakarta , ID
62-21-25501888

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Health or beauty spa nearby
Express check-out
Comprehensive recycling policy
Health club
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Spacious rooms
Helpful staff
Great location
Cons:
Aged rooms
Needs kitchen upgrade

Categories

Cleanliness
8.51
The room is huge and clean.
Service
8.98
Very nice and helpful staff.
Location
9.02
Excellent location in a busy but nice area for shopping.
Room Quality
8.27
The rooms were comfortable with great beds and pillows, but some areas are aged.
Amenities
8.5
Breakfast was great with a semi buffet approach.
Value for Money
8.46
Standard quality for this hotel tier.
Food and Beverage
8.51
Standard quality for this hotel tier.
Overall Experience
8.58
Overall good experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 03:29

Property Description

Experience unparalleled luxury at The Residences at The Ritz-Carlton Jakarta, Pacific Place, where exquisite comfort meets convenience!

Indulgent Spa Treatments
Pamper yourself in our serene spa, offering rejuvenating massages, revitalizing body treatments, and refreshing facials designed to melt away stress and restore balance.

Recreational Oasis
Unwind in style at our outdoor pool, health club, and sauna. Whether you want to soak up the sun or stay active, our recreational amenities cater to all your wellness needs.

Dining Delights
Savor delectable dishes at our on-site restaurant or grab a quick snack from the coffee shop. Enjoy 24-hour room service, and unwind with your favorite beverage at the bar/lounge for a perfect end to your day.

Book your stay today for an unforgettable journey in Jakarta!

Important information:

  • 24-hour pool access
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Location

Guest Reviews

8.6
Based on 55 reviews
Cleanliness: 8.51
Service: 8.98
Location: 9.02
Room Quality: 8.27
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 8.58
Z
Zakiah • extended_group • my
9
Excellent choice for family and friends vacation/staycation
Pros:

location and breakfast. Thank you to Chef Akhbar for making it right for my order. The staff was exceptionally friendly and helpful

Cons:

toilet - the smell coming from drainage

2026-05-29 • via Nuitee
C
Colin • solo_traveller • us
10
2026-05-28 • via Nuitee
A
Andini • extended_group • id
9
2026-05-20 • via Nuitee
I
Inez • extended_group • sg
7
Ok
Pros:

Connected to a mall

Cons:

The kitchen has nothing. Barely anything to use. Useless. Blinds broken. Light bulbs dead.

2026-05-20 • via Nuitee
L
Louie • solo_traveller • nl
4
Fix your wifi!!!
Pros:

Breakfast and staff are great.

Cons:

Wifi is absolutely trash. Simply doesnt work, expected better

2026-05-18 • via Nuitee
M
Mohamed • solo_traveller • au
10
2026-05-16 • via Nuitee
M
Maureen • couple • sg
8
2026-05-13 • via Nuitee
M
Mohammed • extended_group • sa
10
2026-05-03 • via Nuitee
N
Nathan Appel • solo_traveller • us
10
2026-05-03 • via Nuitee
D
DB. Coupe • solo_traveller • gb
10
2026-04-21 • via Nuitee
B
Bechir • family_with_children • fr
10
2026-04-21 • via Nuitee
L
Louie • solo_traveller • nl
3
Hotel is ok, but the wifi is unusable and ruins the experience when needing to work
Pros:

Worst wifi I have ever experienced yet in a hotel. Not the "Ritz Carlton" experience I was hoping for.
A spotty, 500kB wifi connection is not acceptable.
Breakfast is really good and the staff are friendly.

Cons:

WIFI

2026-04-21 • via Nuitee
M
Mohamed Aleidan • couple • sa
6
Pros:

Location

Cons:

Less than what I expacted

2026-04-19 • via Nuitee
S
Stefan • extended_group • rs
10
2026-04-07 • via Nuitee
H
Hiroki • solo_traveller • jp
10
素晴らしかったです。次回も出張で泊まります
Pros:

施設も背結感があり広々としており、スタッフも親切

Cons:

特にない

2026-04-05 • via Nuitee
M
Melissa • family_with_children • id
10
2026-03-28 • via Nuitee
Y
Yanty Francisca • extended_group • id
10
2026-03-22 • via Nuitee
M
Margherita • family_with_children • it
9
2026-03-20 • via Nuitee
Y
Yahsin • extended_group • tw
10
度過非常滿意的三天假期
Pros:

空間非常大且漂亮舒適，重點是價格太令人滿意了，以這樣的住宿房型來說價格非常物超所值。早餐也非常好吃，每天更換菜色，服務人員也非常專業親切

Cons:

沒有

2026-03-16 • via Nuitee
H
Henny • couple • id
9
2026-03-14 • via Nuitee