Twelve Downtown, Autograph Collection

Hotels
•
Autograph Collection
8.9 (766 reviews)
400 West Peachtree Street , Atlanta , us

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Children allowed
Pets allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and spacious rooms
Cons:
Unclean bed covers
Limited food options
Communication issues with staff

Categories

Cleanliness
8.06
Some complaints regarding unclean bed covers.
Service
9.53
Friendly and professional staff, although some issues noted.
Location
9.57
Great location mentioned in various reviews.
Room Quality
9.02
Overall positive sentiment regarding room quality.
Amenities
8.55
Limited food options; improvement noted.
Value for Money
9.01
Standard quality for this hotel tier.
Food and Beverage
8.06
Some dissatisfaction with food options.
Overall Experience
9.43
Positive experiences shared throughout the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:58

Property Description

Luxurious Accommodations
Situated in a high rise in downtown Atlanta, Twelve Downtown, Autograph Collection offers self-catering suites with modern furnishings and kitchens featuring stainless steel appliances and granite countertops. Each suite includes a spacious living area with satellite flat-screen TVs, perfect for relaxation and entertainment.

Fantastic Amenities
Guests can enjoy a refreshing dip in the rooftop pool or stay connected with the flat-screen monitor and keyboard provided in each suite. The hotel also offers valet parking for convenience and easy access to hotel services.

Gourmet Dining Experience
Indulge in a culinary delight at the in-house American-style restaurant, serving a variety of premium meats, fish, and dishes from an authentic Tandoori oven and freshly prepared sushi. The diverse food choices cater to every palate, ensuring a memorable dining experience.

Book your stay at Twelve Downtown, Autograph Collection for a luxurious and unforgettable experience in the heart of Atlanta.

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.

Please note only non-aggressive dogs up to 25 pounds can be accommodated. Only 1 dog per room can be accommodated. Fees are applicable for any pet-related damage. Contact hotel for details.

Guest must arrive within 3 days of any package received by the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ATL

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 40 per day.

Location

Guest Reviews

8.9
Based on 766 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 9.02
Amenities: 8.55
Value for Money: 9.01
Food and Beverage: 8.06
Overall Experience: 9.43
S
Suenitta • solo_traveller • us
9
I absolutely love staying here. The worst part of my experience is the valet parking.
Cons:

Valet parking process

2026-05-27 • via Nuitee
B
Brian • solo_traveller • us
2
Pros:

Our meeting we going Friday I’m say I think we need to find a another hotel

Cons:

The ice machine the people at the front desk

2026-05-27 • via Nuitee
L
Lindsey • solo_traveller • us
10
Pros:

Great room, great price!

2026-05-22 • via Nuitee
H
Hailey • couple • us
10
2026-05-21 • via Nuitee
S
Sharonda • couple • us
10
2026-05-21 • via Nuitee
B
Brandon • couple • us
3
2026-05-21 • via Nuitee
S
Solomon • couple • us
10
Pros:

Everything

2026-05-20 • via Nuitee
J
Jamilla • couple • us
8
2026-05-18 • via Nuitee
Z
Z6296SInadias • Business
2
Horrible customer service staff
Pros:

I am currently staying at this hotel, and I will never stay here again. The noise levels are very loud, and the front desk staff are rude and unprofessional. The accommodations are not satisfactory, and I do not plan to stay here again.

2026-05-12 • via Tripadvisor
M
Makiylah • couple • us
10
2026-05-09 • via Nuitee
C
Corey • couple • us
10
2026-05-05 • via Nuitee
A
Akiri Surely • solo_traveller • us
8
2026-05-02 • via Nuitee
T
Tanaya • couple • us
7
Great stay
Pros:

Professional great location

Cons:

Bed felt broken you just sink into middle otherwise amazing stay

2026-04-30 • via Nuitee
• couple • us
8
2026-04-20 • via Nuitee
R
ROSHETTE • couple • us
10
Pros:

These hotel is everything and more where I like the most waking up to a beautiful view of the downtown and going to sleep, looking out the window at the night view in bed and the lights in the city. I had the end corner room of downtown view romance, and everything of 10 out of 10 for me. I will stay again and request the same Room 1602

Cons:

I did have some dust on top of the refrigerator when I was putting some food items on top, but I still give it a 10 out of 10

2026-04-20 • via Nuitee
T
twowheeledexpedition • Family • London, England
2
Deceiving, rude and a waste of points.
Pros:

I was originally booked at the W Atlanta for 31 Mar. This booking was for my daughter for her birthday. Upon check in at the W, it was revealed that the hotel pool was closed and this was a primary reason for selecting that hotel. I requested a check out and a refund of the points to book at another nearby hotel.

I filtered on the Bonvoy portal for hotels with pools and booked the Twelve Downtown for an additional 15k points. After my daughter checked in there and went to the pool level, it turned out that it too was closed. I called front desk and the extremely rude front desk manager, Abbie, only repeated that the closure was indicated on the Bonvoy portal. I checked and re-checked and this is not the case. I left a message with the hotel GM but received no response. I requested a refund of the 55k points for the hotel for this inconvenience but instead received 5,000 points through an automated email to close this issue, I have decided to post this review.

Despite having Lifetime Titanium Elite status with Bonvoy, I did not receive a notification to leave a review on their site, hence the review here. Having just checked the abundance of poor reviews there, my outcome is not surprising.

2026-04-16 • via Tripadvisor
B
Brittany • solo_traveller • us
8
2026-04-09 • via Nuitee
K
KATELYN • family_with_children • us
5
Pros:

Great location.

Cons:

We stayed for 4 nights. We asked for our room to be cleaned / serviced 3 times and they promised it would but never got cleaned. We asked for towels as we ran out for our family of 5 and they gave us washcloths, not full size towels. For the price we paid, the room should have been cleaned and we should have been given towels. Normally we stay in AirBnbs but we wanted to treat ourselves to the hotel experience, unfortunately this was a huge disappointment.

2026-04-08 • via Nuitee
K
Katherine • family_with_children • us
7
Great place just don’t be cheap on AC
Pros:

The view, location, having a kitchen and living room, the chalk board. The bar with chalks to draw at the bar.

Cons:

The only thing I didn’t like was that the AC did not work at all from the time we checked in til like 7am. The room was hot and had to sleep with the balcony slide door open. We did notify the front desk early of the issue and the response was just give it a while to cool off. It affected my quality of sleep and sleeping with the balcony slide door open allowed all the city noise to come in. I kept waking up during the night to sounds of sirens and traffic.

2026-04-01 • via Nuitee
M
Mavis • extended_group • vg
9
Very Nice Hotel with Friendly Polite Staff
Pros:

It was clean and well appointed.

Cons:

The entrance was difficult to book car service pick up.

2026-03-30 • via Nuitee