Placencia Resort

Nice villa on the beach, nice pool.

The room was spacious and the balcony was nice. The pool was nice, although not in great condition (tiles missing etc).
The over water restaurant was beautiful.
The restaurant staff and some of the front desk staff were nice.

Beautiful facility located right on the beach!! We upgraded to a suite facing the ocean.

Nice beach and pool area and dining restaurant

The best of both worlds!
This property is stunning, and it really offered the best of both worlds. We were able to experience resort-style amenities and service, while enjoying the space of an AirBnB. Our suite was huge and gave us ample room to enjoy ourselves. It was nice to be able to cook some meals in the suite, although they could definitely stand to upgrade their kitchenware.
The pool is huge, and we really enjoyed the swim-up bar. The restaurant sits right on the water, and we were really impressed with the food there. The service is top-notch from the bar to the housekeeping staff.

*A note about the location: Placencia is a lot bigger than I realized. This property is in an area that is mostly just resorts and a handful of restaurants. A little further South is Maya Beach, which is quite nice. If you want to actually visit Placencia Village, it's a good 20-30 minute drive. So this is the perfect location for a relaxing, peaceful getaway. But if you want to be in the heart of Placencia, go further South.

The food and service at the restaurant on the water were excellent! Stefanie went out of her way to do extra service for us.

Its location.

Placenta Resort was advertised as a Hyatt hotel but this definitely was not it. We entered the resort and saw that a massive construction renovation project was being undertaken, which resulted in a lot of noise both during the day and at night. The wi fi was very poor and not secure which we had to keep asking staff to fix. They said that someone would fix it, but no one ever did.

The rooms were clean and well kept, and staff was nice and helpful, but management was poorly run. The hotel was misrepresented as a Hyatt yet basic amenities such as the shower, WiFi, and “complimentary shuttle” and “laundry” cost an arm and a leg. The shuttle cost $150, and the hotel was $20 a load.


We will not be coming back and hope we can get a partial refund.

Truly stellar pool with three areas of different depths. This allowed children to play more freely while parents enjoyed the pool. Only complaint was limited food options with highly variable quality.

Note this area of Placencia has lots of sea grass and sargassum that washes up on the beaches daily. So depending on your level of comfort swimming in and around it, you may not be able to use the ocean. When it decays it smells heavily of sulfur.

The pool service was excellent but the food and activities offered were limited

The property is under construction so a lot of the food amenities are limited but the villas are beautifully newly renovated and the staff is very nice. Best to rent a car so that you can explore better food options off property during the day.

Rooms need improvement to provide basic services

The property was dirty the bathroom had broken door, it was dirty and there was no hot water. We didnt even have water in the room to drink! When we ordered food the menu was so limited they didnt even have chicken wings. We had to end our stay early because of the inconvenience and how direty it was.

We received very good service, and the rooms and pool were excellent. The only drawback was that the main restaurant was being removed and eventually replaced, so the on-site dining was limited. However, we ended up renting a golf cart and found terrific dining.

They have bedbugs

Great pool, good staff, clean. Beautiful beach. Toilets hardly flush though with the low flow, similar to Tulum.

The physical resort was phenomenal. The two reasons I did not give it a five star were 1) that the water pressure in the showers were so low. I never felt clean and could not wash my hair properly, and 2) the hotel restaurant was more expensive than the local restaurants. The days we didn't prepare food in our kitchen, we had to leave the resort. If the prices had been comparable, we would have eaten at the resort more often. The food was delicious, just astronomically expensive. Everything else about the resort was amazing and the staff were so incredibly nice.