Baymont by Wyndham Indianapolis

Hotels
•
Baymont Inn & Suites
7.5 (1456 reviews)
1540 Brookville Crossing Way , Indianapolis , US
+1 317-322-2000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Convenient location right off the interstate
Good pool and hot tub — popular with families
Several reports of helpful and accommodating staff
Some guests reported clean rooms and good value
Guests often willing to stay again
Cons:
Serious cleanliness issues reported (black mold, roach feces, insect bites)
Multiple reports of room key/cards deactivating
Inconsistent/bad breakfast experience (sticky waffle machine, unappealing setup)
Room maintenance problems (A/C failures, noisy elevator)
Occasional rude front-desk interactions and unexplained banning
Pool area lighting/temperature could be improved; noise/quiet-hours enforcement lacking

Categories

Cleanliness
5.5
Mixed but concerning: several guests reported serious issues (black mold in bathroom, roach feces, insect bites, dirt behind furniture) though some reviews called rooms very clean; overall cleanliness is below expectation.
Service
8.5
Mixed but generally competent: multiple mentions of rude front-desk interactions and unexplained bans, and repeated problems with room keys, yet several guests praised staff as wonderful, accommodating and specifically singled out helpful employees (e.g., Randi).
Location
9
Consistently positive: multiple guests noted the hotel is conveniently located right off the interstate; location is a clear strength.
Room Quality
6.5
Mixed room issues: guests reported A/C failures (required room changes), noisy elevator, small beds for two, and repeated key deactivation problems; some rooms were described as comfortable but reliability and maintenance are concerns.
Amenities
8
Generally good: pool and hot tub are repeatedly praised and a draw for families, though pool area lighting and temperature were criticized; overall amenities are a positive feature with some maintenance/comfort issues.
Value for Money
7.5
Mixed but fair: several guests called it good value and would stay again, balanced by those who felt problems (cleanliness, maintenance) reduced perceived value.
Food and Beverage
6.5
Inconsistent breakfast experience: some guests enjoyed the breakfast, others found it lackluster with operational/cleanliness issues (sticky waffle machine, unappealing gravy presentation).
Overall Experience
8.5
Overall mixed but leaning positive: many guests reported satisfactory stays, willingness to return, and enjoyment of pool/hot tub, while a minority experienced serious cleanliness or service incidents; net sentiment is moderately positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy the indoor pool, hot tub, and on-site gym during your stay at Baymont by Wyndham Indianapolis. Each room boasts modern comforts like flat-screen TVs, a microwave, refrigerator, and coffee maker. Stay entertained with free WiFi and cable TV with HBO, and rest easy knowing there's an in-room safe for your valuables.

Convenient Facilities: Need to catch up on work or laundry? Take advantage of the lobby-level public computer and laundry facilities available to all guests.

Explore Nearby Attractions: With downtown Indianapolis, the Children's Museum, Lucas Oil Stadium, and Eastgate Shopping Center just a short drive away, there's plenty to see and do near the hotel.

Book your stay at Baymont by Wyndham Indianapolis for a memorable and relaxing experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note there is a USD 150 deposit for guests paying in cash upon check-in.

The hotel has a no party policy. Private parties are not allowed on property and room maximum occupancy is strictly adhered to. Any non-registered guests staying in rooms will be asked to leave. In conjunction with this policy, please note the swimming pool is for registered guests only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.5
Based on 1456 reviews
Cleanliness: 5.5
Service: 8.5
Location: 9
Room Quality: 6.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 6.5
Overall Experience: 8.5
E
Eirimas • solo_traveller • us
7
Cons:

room card always stops working

2026-10-30 • via Nuitee
D
Dalvir • family_with_children • us
7
2026-10-28 • via Nuitee
M
Mills • family_with_children • us
6
2026-10-28 • via Nuitee
E
Elizabeth • couple • us
7
2026-10-28 • via Nuitee
J
John • family_with_children • us
10
Pros:

Almost everything

Cons:

It was very dirty behind bed-side dresser..

2026-10-27 • via Nuitee
S
Serena • couple • us
4
It was nice hotel just not this specific one
Pros:

It was nice clean

Cons:

The staff was rude and kept having problems with room key deactivating

2026-10-27 • via Nuitee
W
Whitney • couple • us
8
2026-10-27 • via Nuitee
A
Avery • family_with_children • us
7
I would book with them again.
Pros:

I thought that the rooms were great! They were very close together, which is exactly what we needed. I brought several students with me so having them close was great! I thought the breakfast was good, and we had no issues with the staff.

Cons:

I do wish that it could have been a little bit cleaner.

2026-10-26 • via Nuitee
C
Chery • family_with_children • us
10
2026-10-25 • via Nuitee
C
Christia • couple • us
2
The elevator sounds like it’s going to break any second. The front desk lady was very rude, our cards stopped working an
Pros:

Nothing

Cons:

The poor staff.

2026-10-25 • via Nuitee
T
Tanya • couple • us
10
We haves stayed here for the past 3 years to come visit relatives. We have never been disappointed.
Pros:

It was clean, the breakfast was good, and the staff were wonderful. The pool and hot tub were a plus!!

2026-10-22 • via Nuitee
M
Monique • extended_group • us
8
2026-10-22 • via Nuitee
M
Miroslav • solo_traveller • sk
10
2026-10-20 • via Nuitee
T
Tiffany • couple • us
1
Terrible . As a loyal customer . This is ridiculous we don’t know what we did
Cons:

They said we were banned without reason or cause.

2026-10-19 • via Nuitee
G
Garrett • couple • us
7
Convenient to interstate is probably the best feature.
Pros:

We liked that it was right off the interstate.

Cons:

Had troubles with the room key even after the front desk rekeyed them. The Kleenex box was literally screwed to our wall with a very exposed gap. The breakfast was lack luster at best. The waffle machine was sticking badly that it was frustrating many guests in the breakfast room. The gravy spoon really should be left in the gravy or a different solution found. When you see the gravy spoon sitting in the plate in a pile of gravy it just doesn’t look appetizing. Also really need to reinforce the quiet hours. Children should not be allowed to run up and down the hallways all night long. Adults shouldn’t be able to holler down the halls throughout the night.

2026-10-19 • via Nuitee
W
Warren • family_with_children • us
10
2026-10-16 • via Nuitee
J
Jermaine • family_with_children • us
9
Great Value, Very Clean
Pros:

This please is very clean. Everywhere. Very impressed.

Cons:

Had to change rooms because The A/C units in two different rooms went out. Though, staff if VERY accommodating. I appreciate that.

2026-10-15 • via Nuitee
H
Heather • family_with_children • us
10
We really enjoyed our time in the pool in the hot tub and then in our room
Pros:

Everything

Cons:

NA

2026-10-15 • via Nuitee
J
Jermaine • family_with_children • us
10
2026-10-14 • via Nuitee
S
Samantha • family_with_children • us
8
overall good value for our money and a comfy room.
Pros:

pool was nice

Cons:

pool area was a little dark it was dark outside so we were not getting the sunlight from out side as lighting could have been brighter and the pool was chilly.

2026-10-13 • via Nuitee