Hotel Metropolitan Tokyo Marunouchi

Hotels
•
JR-EAST HOTELS
8.7 (6228 reviews)
Chiyoda-ku Marunouchi 1-7-12 Sapia Tower 27F , Tokyo , JP
+81 3-3211-2233

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location next to Tokyo Station (ideal for transfers)
Attentive, helpful and courteous staff
Good, varied breakfast and pleasant hotel bar
Clean rooms and comfortable beds reported by many guests
Great city/station views from some rooms
Cons:
Rooms often small or somewhat tired
Limited drinking water provided in rooms
Some bathrooms show dated fixtures and possible mold/stains
No full gym; only limited fitness equipment
Surrounding area has limited sightseeing and some shops close early

Categories

Cleanliness
7.5
Mixed signals: several guests report rooms are clean, but at least one review notes old bathroom finishes with possible mold/stains that reduce perceived cleanliness.
Service
9.6
Consistently praised staff: attentive, helpful with bookings, luggage and transfers; multiple guests highlight courteous and supportive service.
Location
9.8
Strong consensus that location is excellent — immediately adjacent to Tokyo Station (Shinkansen/N'EX), ideal for transfers and access to shops and restaurants.
Room Quality
7.8
Rooms are generally clean and comfortable but often described as small, sometimes a bit tired or with dated fixtures; some guests report distorted glass affecting views.
Amenities
7.9
Breakfast and hotel bar receive positive mentions, but the property lacks a full gym and on-site fitness offerings are limited, which lowers this score.
Value for Money
8.7
Standard quality for this hotel tier.
Food and Beverage
9.3
Breakfast is repeatedly described as varied and good; guests also note a pleasant hotel bar and overall positive F&B experiences.
Overall Experience
9
Overall positive impressions driven by location, service and breakfast; a few issues (room size, some aging bathrooms) temper the perfect score but the stay is generally recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Prime Location at Tokyo Station
Hotel Metropolitan Tokyo Marunouchi is a mere 1-minute walk from Otemachi Station, offering unparalleled convenience for travelers. Situated in the heart of the city, guests can easily access various attractions and transportation hubs.

Luxurious Amenities
The hotel boasts air-conditioned guestrooms with a modern interior, each equipped with a fridge and a flat-screen TV. Guests can indulge in massage services, utilize the 24-hour business center, and enjoy complimentary WiFi throughout the property.

Spectacular Dining Experience
Treat yourself to exquisite French and Japanese dishes at the upscale TENQOO restaurant and bar on the 27th floor, providing stunning views of the bustling Tokyo cityscape. Immerse yourself in a culinary journey without leaving the hotel premises.

Experience the epitome of luxury and convenience at Hotel Metropolitan Tokyo Marunouchi. Book your stay now for an unforgettable Tokyo getaway.

Important information:

From Tokyo Train Station, the Nihonbashi Exit is nearest to the hotel.

The rooms cannot accommodate an extra bed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Location

Guest Reviews

8.7
Based on 6228 reviews
Cleanliness: 7.5
Service: 9.6
Location: 9.8
Room Quality: 7.8
Amenities: 7.9
Value for Money: 8.7
Food and Beverage: 9.3
Overall Experience: 9
C
CHI CHEN • couple • tw
8
2026-10-31 • via Nuitee
T
Thee • family_with_children • th
8
Pros:

Meet the need that it closed to the railway station (Shinkansen and N'EX)

Cons:

Need more providing drinking water in the room.

2026-10-30 • via Nuitee
T
Tamir • couple • il
9
מיקום מושלם ליד תחנת טוקיו הגדולה.
Pros:

המיקום מעולה ומושלם למי שצריך לצאת בבקר בשינקנסן.
כל השאר נוח, שירות מעולה, ארוחת בקר מגוונת וטובה, יש גם מבחר ירקות..
הכל טוב..

Cons:

כלום

2026-10-30 • via Nuitee
T
Thee • family_with_children • th
9
Pros:

thanks to the staff for booking a restuarant 5 days in advance for our group. It's very kind and helpful.

Cons:

Need more drinking water providing in the rooms (the convenience stores a bit far away from the hotel).

2026-10-30 • via Nuitee
A
Andzelika • couple • gb
10
2026-10-30 • via Nuitee
P
Petra • couple • nl
9
Pros:

Vriendelijk personeel, fantastisch uitzicht!

2026-10-29 • via Nuitee
D
David • family_with_children • ca
8
Best hotel for central tokyo visitors
Pros:

The .location can't be more perfect for arrivals from Narita after a long flight, perfectly situated next door to Tokyo station, with all the station shops and restaurants nearby. Comfortable rooms in varying sizes and styles, some with great views of the city and of the station.

Cons:

Nothing at all 😉

2026-10-29 • via Nuitee
K
Kit • couple • us
10
Excellent stay!!
Pros:

Fantastic!

2026-10-28 • via Nuitee
J
Juan • couple • us
10
2026-10-28 • via Nuitee
B
Bárbara Anahí • family_with_children • mx
10
We enjoy our stay, staff is very attentive.
Pros:

The staff is super attentive, they support us booking the vans to the airport and with the luggage transfer.
Rooms are just like the pictures, nice and clean.
Overall the hotel is very nice and well located.

Cons:

We liked everything.

2026-10-26 • via Nuitee
K
Kyoko • couple • us
10
2026-10-26 • via Nuitee
A
Alexander • couple • au
9
2026-10-26 • via Nuitee
B
Bárbara Anahí • family_with_children • mx
10
Great option for Tokyo near station.
Pros:

Location is great, just steps from Tokyo Station, with lot of food options, stores, etc.
We loved the breakfast and the facilities.
Rooms are a little bit small, but with all that you need, and very clean.
Totally recommended.

2026-10-26 • via Nuitee
J
Jennifer • couple • au
8
Good spot to stay in Tokyo
Pros:

Good location, even if a bit tricky to find.

Cons:

Rooms a bit tired

2026-10-25 • via Nuitee
R
Raphael • couple • ch
9
2026-10-25 • via Nuitee
J
James • family_with_children • gb
9
Pros:

Great location, particularly for train enthusiasts, but also loads of more mainstream interests nearby.

2026-10-24 • via Nuitee
C
CEN • couple • cn
8
The location is excellent and very convenient for an overnight stay in Tokyo before a connecting flight. However, apart
Pros:

The location is convenient but only good for transfer. The surrounding area has nothing to see.

Cons:

Facilities are old, especially the bathroom. There appear to be some suspicious mold and stains on the bathroom tiles and in certain corners, which makes the space feel rather unpleasant.
The distorted glass makes it difficult to enjoy the view, as looking through it can be quite disorienting.

2026-10-24 • via Nuitee
Y
YUAN WEI • family_with_children • ca
8
2026-10-24 • via Nuitee
H
Hirofumi • solo_traveller • jp
8
2026-10-24 • via Nuitee
Y
Yuan Chih • family_with_children • tw
10
Pros:

在車站旁，很方便

2026-10-24 • via Nuitee