Hampton Inn London Ontario

Hotels
•
Hampton Inn
8.6 (495 reviews)
840 Exeter Road , London , CA
+1 519-649-6500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and friendly staff
Good location
Pleasant amenities
Cons:
Wifi issues
Uncomfortable room chair
Parking safety

Categories

Cleanliness
8.53
Guests mentioned that the hotel was clean, although some minor issues with room amenities were noted.
Service
8.9
The staff was frequently described as friendly and helpful.
Location
8.74
Several guests appreciated the hotel's good location near restaurants and the highway.
Room Quality
8.39
Most guests found the rooms clean and comfortable, but a few issues were mentioned, like furniture concerns.
Amenities
8.62
Guests enjoyed the breakfast offerings and the pool facilities, although some amenities could have been cleaner.
Value for Money
8.28
Some comments indicated that the pricing may feel high compared to alternatives like Airbnbs.
Food and Beverage
8.83
The breakfast options received positive feedback, representing a strong point for guests.
Overall Experience
8.5
The general feedback points towards an enjoyable stay, despite some isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:14

Property Description

Convenient Location
Located just 13 miles from London International Airport, our hotel in Ontario offers easy access for travelers. Explore downtown London, only 10 minutes away, and visit attractions like the Grand Theater and Centennial Hall, just 5 miles from the hotel.

Modern Amenities
Enjoy free WiFi, an indoor pool, and comfortable rooms equipped with a mini-refrigerator, coffee machine, and cable TV with pay-per-view movies. Our newly renovated guest rooms also feature ironing facilities, a hairdryer, and a radio for your convenience.

Guest-Friendly Services
Make use of our lobby microwave and experience a hassle-free stay with us. Book your room at Hampton Inn London Ontario for a memorable and comfortable experience.

Important information:

Please note: The property may authorize credit cards 24 hours in advance to your arrival date. Should a credit card decline, we make every effort to contact our guests. If property is unable to contact reservation is subject to be canceled.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Location

Property Accessibility

Total Disability Score: 34.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 495 reviews
Cleanliness: 8.53
Service: 8.9
Location: 8.74
Room Quality: 8.39
Amenities: 8.62
Value for Money: 8.28
Food and Beverage: 8.83
Overall Experience: 8.5
H
Hugo • solo_traveller • ca
9
2026-09-11 • via Nuitee
M
Mike • couple • ca
9
For the price it’s really worth it
Pros:

Close to everything

Cons:

Parking lot needs improvement

2026-09-11 • via Nuitee
V
Vinícius • family_with_children • us
9
Pros:

All good

Cons:

Nothing

2026-09-08 • via Nuitee
D
DineshN • family_with_children • ca
7
Good Hotel
Pros:

Cleanliness: The room, bathroom, and common areas were all spotless and well-maintained throughout the stay.
Location: Slightly outside central London, though still easy enough to get around and manageable for daily sightseeing.

Cons:

The breakfast selection was limited to a tiny buffet, and restocking was very slow. Key items frequently ran out, leaving guests waiting up to 15 minutes for replenishments.

2026-09-08 • via Nuitee
J
Juan • family_with_children • ca
10
great
Pros:

all was great, new place, clean, all working ok

2026-09-07 • via Nuitee
J
James • couple • us
9
ok
Pros:

OK

Cons:

Desk person should have had backup - left desk to attend to situation in laundry. Guests waited quite a long time to get checked in.

2026-09-06 • via Nuitee
S
Stephen • family_with_children • ca
9
Great staff; clean hotel.
Pros:

Staff was great and hotel was very clean

Cons:

The pullout bed in the room wasn’t very comfortable

2026-09-02 • via Nuitee
Z
Zayra • couple • ca
9
2026-08-31 • via Nuitee
M
Muir • couple • us
9
This is a beautiful hotel. I forgot my bathing suit and cover. The staff called and offered to send it to me through the
Pros:

Location was great. The hotel was beautiful nice and clean. Staff was great. Enjoyed the pool!

Cons:

I liked everything.

2026-08-29 • via Nuitee
X
XU • family_with_children • ca
7
2026-08-22 • via Nuitee
L
Lovesspaceships • solo_traveller • ca
8
Pros:

Easy check in with wonderful and helpful staff. The beds were super cozy. Pool was small but a nice way to start our morning. The breakfast.. oh my god. Totally top notch. Try the berry waffles and bottomless coffee.

Cons:

I couldnt watch Amazon prime.

2026-08-22 • via Nuitee
D
Dorian • couple • us
9
Overal good but just uneased seeing a car broken into.
Pros:

Hotel was really clean

Cons:

We arrived at 4am. Went around the back of the building to look for parking and noticed 1 while car park alongside the building was broken into with glass shattered.
We reported it to the front desk.

2026-08-15 • via Nuitee
J
JPJA08 • Family
8
Clean and Friendly Staff
Pros:

Stayed for three nights, first night was quiet, friendly front desk staff. Second and third night many teams were staying and it was very loud. Contacted front desk and they dealt with it promptly, also dealt with too many kids in the pool in a prompt manner. Would stay there again when in the area.

2026-08-10 • via Tripadvisor
V
Val • solo_traveller • ca
8
2026-08-09 • via Nuitee
D
Denice • couple • us
10
Pros:

Typical but very good. Facility and room very clean.

Cons:

Didn't observe anything.

2026-07-22 • via Nuitee
8
893kb • Family • New York City, New York
10
Always our go-to when visiting London!
Pros:

We stay here every time we visit London, Ontario and it we always have a pleasant stay. Diane always makes us feel extra welcome and we've looked forward to seeing her each time over the years! The rooms are always clean and we enjoy the corner rooms which offer a little extra space.

If you need to do laundry, you need Canadian cash, something we didn't have on hand. They exchanged our US cash for CA cash at a 1:1 ratio which was nice of them to even offer that option, given that it was a holiday so the businesses were closed, and we were leaving early the next morning and had some clothes to clean.

The breakfasts always offer many options, and I like that each morning they offer a different protein, switching between bacon, pork sausage, and turkey sausage during our stay. We also appreciate the fresh fruit and yogurt options! Eggs and potatoes are also offered daily, as well as a variety of carbohydrates.

We will continue to stay at Hampton Inn by Hilton for our future travels to London!

2026-07-15 • via Tripadvisor
X
Xing • couple • us
6
Cons:

Breakfast ends too early.

2026-07-07 • via Nuitee
H
Huda • extended_group • us
1
Cons:

ABSOLUTELY AWFUL DO NOT STAY HERE. We checked into the room late and after we unpacked we saw a CONDOM WRAPPER and a random sock left on the floor next to one of the beds. This shows the room has not been cleaned or vacuumed in the slightest. It was close to midnight and our family was exhausted from the drive so we decided to reluctantly go to sleep and bring up our concerns to the manager in the morning. In the morning, the general manager wasn’t there so we spoke to the housekeeping manager who was extremely rude and started blaming my mother and telling her it’s on her that she should have called in the moment and wouldn’t hear her out when she was explaining that we were exhausted from our drive. She was extremely condescending and rude and offered us $50 off of our stay for this which is honestly unreasonable considering this shows the room hasn’t been cleaned. We will be calling the general manager because this is unacceptable and the housekeeping manager was extremely rude and should not be in the hotel industry if that’s how you treat guests.

2026-06-26 • via Nuitee
J
Jordyn • couple • ca
1
Cons:

Someone hit my friends car while we were out and they failed to tell us until 3 am. And offered us a tiny goodie bag in the morning to try and make up for it. Need better security.

2026-06-24 • via Nuitee
P
patriciahT8420XN • Family
10
After our car accident, they cared for us like family
Pros:

Our Accessible room was perfect for our needs---large, clean & comfortable. The included breakfast had many tasty items & there was a pleasant area to eat. Coffee and tea available 24/7.

We had a car accident in the hotel parking lot with damage to our and other vehicles. The hotel staff were kind, supportive and offered practical help such as helping me retrieve all the many items out of our car--in the dark--before it was towed away, and took them up to our room. They stayed with us until we left to go to our room. The next morning they called to ask us how we were doing, and brought us two bags of drinks and snacks. We felt that they really cared about us, far beyond what one would ever expect.
I will always remember the Hilton in London as a hotel that offered not only excellent accomodations but superb care of two very shaken-up guests. Hopefully no future guests will need to discover that for themselves. But the Hilton company certainly picked outstanding staff for this hotel.

2026-06-22 • via Tripadvisor