Comfort Suites Galveston Cruise Port Area - Beachside

Hotels
•
Comfort Suites
7.6 (521 reviews)
3606 89th Street , Galveston , us
+1 409-741-9977

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Poor parking situation

Categories

Cleanliness
5.41
Several reviews mentioned issues with cleanliness, including bed bugs and a dirty room.
Service
9.38
Consistently described as friendly and helpful, with positive mentions of front desk staff.
Location
9.12
Positive feedback regarding the proximity to the beach and attractions.
Room Quality
7.87
Mostly good, with mentions of great room style but some issues with beds and cleanliness.
Amenities
6.9
Mixed feedback about amenities; parking and elevator issues were frequently mentioned.
Value for Money
7.86
Value perceived as fair but impacted by the cleanliness issues.
Food and Beverage
7.41
Breakfast was typical but nothing exceptional, as noted in several reviews.
Overall Experience
6.88
Guests expressed mixed feelings, with highlights on service and location but significant complaints about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:14

Property Description

Luxurious Amenities and Features

The Comfort Suites hotel offers a range of amenities and features to make your stay truly comfortable. From free high-speed Internet access to a seasonal outdoor pool and a well-equipped exercise room, we have everything you need for a relaxing getaway.

Delicious Breakfast Options

Start your day right with our complimentary hot breakfast, featuring a variety of delicious options including eggs, meat, yogurt, fresh fruit, and your choice of hot waffle flavors. For those on the go, grab a Your Suite Success Grab & Go bag two hours before breakfast.

Convenient Business Facilities

Business travelers will find everything they need at our hotel, including a public computer with Internet access, copy and fax services, and comfortable workspaces in all suites. Stay connected with our recharge devices in every guest room.

Book now to experience the perfect blend of comfort and convenience at the Comfort Suites hotel in Galveston!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 521 reviews
Cleanliness: 5.41
Service: 9.38
Location: 9.12
Room Quality: 7.87
Amenities: 6.9
Value for Money: 7.86
Food and Beverage: 7.41
Overall Experience: 6.88
G
Gaona • family_with_children • us
10
Muy bien
2026-07-25 • via Nuitee
D
Donna • solo_traveller • us
9
2026-07-25 • via Nuitee
M
Miguel • solo_traveller • us
10
Pros:

We loved how close we were to the seawall. Perfect walking distance but not near the loud crowds.

Cons:

There is 1 elevator so that was kind of unfortunate, but we took the stairs most of the time being the building is only 3 floors. We were on the 3rd floor.

2026-07-21 • via Nuitee
S
Sally • family_with_children • us
6
Pros:

Breakfast was on points every Thing was wonderful staff was kind

Cons:

Nothing

2026-07-20 • via Nuitee
W
Wright • solo_traveller • us
1
Pros:

The staff Mrs. Edward's was kind and very polite

Cons:

Had to change rooms due to my room not prepared or clean at check-in. Having to take our own linen or towels to desk just to retrieve fresh ones.having to go from 3rd floor to 1st floor for ice due to machine broke on 3rd floor.

2026-07-20 • via Nuitee
S
stephanie • couple • us
8
Too expensive motel was outdated
Pros:

Close and convenient to the port.

Cons:

Too expensive

2026-07-19 • via Nuitee
O
Orlando • family_with_children • us
9
2026-07-19 • via Nuitee
D
Duane • family_with_children • us
5
Cons:

Breakfast area wasn’t clean.

2026-07-18 • via Nuitee
B
Brittany • family_with_children • us
9
Love the convenience of how close every thing is the staff is super amazing
Pros:

Everyone was super friendly and great staff

Cons:

My only complaint is the beds where super hard for me but others like it that literally my only complaint

2026-07-15 • via Nuitee
F
Flanigan • family_with_children • us
5
Pros:

Maintenance guy was prompt and friendly.

Cons:

Breakfast was poor. Room needed some repairs and better cleaning. Staff need to be better trained- arrived and had no shower curtain. Went to get more towels and was asked why I needed more. I told her because we had to use them to sop up water from first shower due to no shower curtain. We had gone to ask for one and were told by that person we didn't need one. Second person brought one right up! Kids charged some food to the room and then later when husband tried to he was told they didn't do that there! Handle kept falling off BR door.

2026-07-08 • via Nuitee
M
Melanie • family_with_children • us
10
2026-07-07 • via Nuitee
R
Ramon • solo_traveller • us
10
Pros:

Todo

2026-07-06 • via Nuitee
A
Anastasiya • family_with_children • tr
7
Good value for the money if you are not very odour sensitive
Pros:

The hotel is nice and located very close to the shore. Room was spacious and clean. Reception staff was welcoming and friendly. Easy free parking

Cons:

The hotel has a distinct mouldy stale smell all over and the windows wont open. Reception staff was welcoming and friendly, cannot say the same aboutbreakfast service. The pool looked scary, though there were other guests swimming in it.

2026-07-06 • via Nuitee
M
Miriam • solo_traveller • us
1
We couldn't check-in after 2 hrs after because my room was not available.
Pros:

Nothing

Cons:

This was one of the worst hotel experiences I've ever had. I had done my reservation done prior to 3 weeks before. When I arrived to check-in.when I got to the hotel, my room still wasn't ready. I had specifically reserved a room with two beds, They told me my reservation was not available they didnt have room for me. Instead they want to give me a room with 1 king size bed and sofa. Well I didnt pay for that and thats not what Iwant and what I reserved. Yet they had to scramble to prepare a different room while my family and I waited for nearly two hours.Our check in was 3pm we didnt check in until 5pm. After a long day of traveling, this was completely unacceptable.

The condition of the property was just as disappointing. The outdoor pool area was poorly maintained, with rusted gates and visible signs of neglect. It did not look clean, safe, or inviting.

When we finally got into our room, it was obvious that it had not been properly prepared. The room was dirty, and the bathroom didn't even have a trash can. It felt like basic housekeeping and attention to detail were completely overlooked.

Overall, this hotel failed in every way—from customer service and organization to cleanliness and maintenance. I would never stay here again and would not recommend this Comfort Suites Galveston Cruise Port Area Beachside to anyone. If I could give it zero stars, I absolutely would. Upon of all that. The manager offer me 1 night free stay at any hotel. But that doesn't make up for all the trauma and issues we had at this place. 

2026-07-06 • via Nuitee
D
Desiree • solo_traveller • us
2
Pros:

The location was good.

Cons:

The whole place is not in good shape. It needs improvement.

2026-07-06 • via Nuitee
R
Ronald • family_with_children • us
9
2026-07-05 • via Nuitee
P
Preston • couple • us
7
Served the purpose. Would not return to this hotel.
Pros:

Front desk lady was awesome.

Cons:

Felt.it was overpriced for the condition of the building. Breakfast was not good.

2026-07-03 • via Nuitee
J
Jennifer • extended_group • us
8
2026-06-26 • via Nuitee
J
Jimmy • extended_group • us
10
We had a great stay
Pros:

Front desk lady was very nice and helpful.

2026-06-26 • via Nuitee
E
Ellen • solo_traveller • us
7
2026-06-25 • via Nuitee