Holiday Inn Express & Suites Milwaukee NW - Park Place by IHG

Hotels
Holiday Inn Express
7 (472 reviews)
10831 W Park Place , Milwaukee , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Affordable price
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Inconsistent service
Missing amenities

Categories

Cleanliness
4.39
Multiple reviews mentioned roaches and dirty bathrooms, indicating poor cleanliness.
Service
7.36
Some reviews highlighted friendly staff, but issues with responsiveness were noted.
Location
8.4
Location mentioned positively, but overall experience affected by other factors.
Room Quality
6.85
Room size was appreciated, but there were issues with cleanliness and amenities missing.
Amenities
6.38
General dissatisfaction with missing items and quality of amenities.
Value for Money
7.84
Affordability is a pro, but issues in stay diminished overall value perception.
Food and Beverage
7.39
Breakfast was mentioned as good, contributing positively to the experience.
Overall Experience
7.36
Overall mixed experience with significant issues impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:18

Property Description

Convenient Location near Popular Attractions

Located just six miles from the Milwaukee County Zoo, Holiday Inn Express & Suites Milwaukee NW - Park Place is the perfect base to explore the city. Minutes away from Marquette University, the Bradley Center, and Miller Park, our hotel offers easy access to the best of Milwaukee.

Comfortable Accommodations and Modern Amenities

Enjoy a relaxing stay with amenities like free Wi-Fi, an indoor heated pool, and a well-equipped exercise room. Our pet-friendly hotel also features two meeting rooms, ideal for events and business functions. Each guest room comes with convenient facilities including refrigerators, microwaves, and a recharge device for all your electronic needs.

Explore the City and Unwind in Style

Take a boat cruise in Milwaukee Harbor, stroll along the RiverWalk, and discover the vibrant neighborhoods of Milwaukee. After a day of adventure, unwind in our comfortable rooms and make the most of our on-site facilities. Book your stay with us today for a memorable experience!

Important information:

The property does not accept cash or prepaid cards. Guests must provide valid ID and credit card at check-in.

Thank you for choosing Holiday Inn Express & Suites as your accommodations provider during your stay. As part of our continued commitment to enhance our property and service, we are currently in the process of renovating our interior part of building from February 27, 2023 util June 30, 2023.

During renovation, work will commence from 8am to 6pm daily and there may be some construction noise and we ask for your kind cooperation and apologize for any inconvenience caused.

The floor under renovation is blocked and not rented.

Holiday Inn Express & Suites continually strives to be the best hotel in the city and we appreciate your continued support during this time of renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MKE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 17 and older are allowed.
    Children 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 472 reviews
Cleanliness: 4.39
Service: 7.36
Location: 8.4
Room Quality: 6.85
Amenities: 6.38
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 7.36
P
Pao solo_traveller us
9
2026-05-28 via Nuitee
S
Sue couple us
10
Pros:

The breakfast was good, the staff was very friendly and nice.

2026-05-28 via Nuitee
4
452damanib Business
10
Great hotel!
Pros:

The room was great, breakfast had a wide variety of food. Front desk staff were very accommodating.

2026-05-21 via Tripadvisor
E
Erica couple us
10
2026-05-12 via Nuitee
S
shaqualla couple us
10
They were very nice n helpful
Pros:

Every single thing

2026-05-11 via Nuitee
E
Eccleston family_with_children us
10
My stay was so enjoyable, I will book with this particular hotel EVERY time I need one in the area!
Pros:

The woman that checked me in was AMAZING!! She was a breath of fresh air which made my stay that much more enjoyable.

Cons:

N/A

2026-05-10 via Nuitee
K
Kenya couple us
8
2026-04-27 via Nuitee
C
Chao couple us
10
Cons:

We love it! The room was clean and comfortable and very nice customer service place was nice and quiet.

2026-04-20 via Nuitee
N
natashafN9681FQ Family
2
Horrible customer service and unethical management
Pros:

Stayed here while in town for a basketball tournament. There was no hair dryer in the room. Husband had to go down to get one and they said to leave it in the room when we checked out. We were charged $100 damage fee. When we called the hotel to question the charge they said we took the blow dryer! They had not even put one in our room to begin with which is standard. We are IHG reward members. We called IHG directly to get a resolution and they only forwarded the complaint back to the hotel. The woman said she was the GM and they had been short staffed and had cleaned our room herself and it was not there. Either their staff are stealing or the management is. I have never seen such horrible customer service. We have called multiple times and each time are told the GM is not available. She said she was unable to assist us the first call as she had a busy weekend coming up! Would never stay at this hotel again. Still no resolution to this matter that they said would be addressed within 24/48 hours and it has been past that time. Steer clear of this hotel.

2026-04-19 via Tripadvisor
A
Andrea couple us
9
2026-04-13 via Nuitee
K
Kayla couple us
1
Terrible . Poor service , not clean
Pros:

Location is nice

Cons:

Poor WiFi , no pillows and no towels for the pool worker said she didn’t have any of either . I checked out after 2 hours .

2026-04-13 via Nuitee
1
131jackic Family
10
Absolutely satisfied guest
Pros:

Great experience... check in was easy and the lady was super nice. Room was clean and cooled down (I have gone into a lot of rooms where it has smelt musty and humid) all front staff i encountered during my 3 day stay were fabulous. Location was great for the basketball tournament we were there for... they played at three different locations and each location was 10 mins or less from the hotel. They did great with keeping food avaliable for breakfast with having a full hotel. I dont have anything bad to say!

2026-04-12 via Tripadvisor
J
Juan couple us
8
2026-04-04 via Nuitee
D
Deja couple us
2
Horrible won’t never go back room didn’t have heat or clean bedding
Pros:

Location

Cons:

Wasn’t clean had bugs in the room and dirty sheets

2026-03-29 via Nuitee
S
Simons family_with_children us
1
2026-03-24 via Nuitee
D
dareniciajones Family
8
It was ok
Pros:

Overall my experience wasn’t bad. The rooms are nice and spacious. I reserved two rooms had to switch one room due to the door being broken they handed that quickly. In my other room the refrigerator was really dirty but I didn’t have food so
I brushed that off. I didn’t like that I couldn’t bring in my cupcakes and I was disappointed the sprinkler didn’t work in the pool. Hated the 250 hold fee per room. The kids above me was up so loud til about 3am.

2026-03-23 via Tripadvisor
B
Brian couple us
5
Will never stay here again
Cons:

We had big black ants in the room, carpet was dirty, behind couch looked like it hadn’t been cleaned in a while. Pool area was disgusting , bed was ok if you were the jolly green giant,staff was crabby complaining about manager being the only one being able to do things on the computer

2026-03-23 via Nuitee
A
Audrey couple us
1
Pros:

Nothing.

Cons:

They DnT accept cards people have

2026-03-18 via Nuitee
J
JanieE324 Business Chicago, Illinois
2
It's all about the bass, so don't plan on sleeping
Pros:

Hotel is lacking and not a very good representation of the brand. If your room faces the back of the hotel, there is a drive up ATM, so expect cars all hours of the day and night, including folks who want to share their crappy music with the entire hotel (yes, it is all about the bass). Food offerings were spotty with a lack of eggs and cinnamon rolls. Bonus: fire alarm pulled at 9:45 pm (for 45 minutes) and then again at 2:45 am.

2026-03-16 via Tripadvisor
B
breonam2026 Family
2
0/10 recommendations
Pros:

The hotel was really strict and a lot of the amenities were filthy including the fitness area and the pool was dirty

2026-03-08 via Tripadvisor