Comfort Hotel

Hotels
•
Comfort
7.2 (3877 reviews)
5700 Stanley Avenue , Niagara Falls , CA
+1 905-356-6696

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Good value for money cited by multiple guests
Friendly and accommodating staff
Convenient location near attractions/events
Generally positive comments about breakfast selection
Dog-friendly and clean rooms noted in some stays
Nice shower/head with good hot water for some guests
Cons:
Cleanliness issues (hair, debris, poorly cleaned toilets, tiles coming up)
Uncomfortable or very hard mattresses reported frequently
Small showers, small rooms and maintenance problems (wobbly toilets, slow drains, fridge ice)
Pool described as cold by some; limited/outdated fitness equipment
Breakfast variety and hotness inconsistent; cafeteria service complaints
Parking difficulties and at least one report of poor handling of a car break-in

Categories

Cleanliness
6
Multiple reviews mention hairs and debris on the floor, toilets not cleaned properly, tiles coming up and slippery bathroom floors — overall below standard cleanliness in several stays.
Service
8.5
Numerous comments praise staff as friendly, accommodating and impeccable; a few isolated service failures (e.g., car break-in response, an unfriendly buffet attendant) but overall service is a strong point.
Location
8
Many guests highlight the convenient proximity to attractions and events; a few comment that photos are misleading, but location is generally cited as a clear positive.
Room Quality
6.2
Frequent complaints about very hard or uncomfortable mattresses, small showers, wobbly toilet seats, small rooms and some maintenance issues (drainage, fridge ice buildup, loose tiles) — room quality is mixed to below average.
Amenities
6.8
Amenities receive mixed feedback: breakfast area and selection vary, pool praised by some but described as cold by others, fitness equipment noted as limited/outdated and parking issues reported.
Value for Money
8
Several reviews explicitly state the hotel offers good or great value for the price and good proximity for the purpose of visits, though a few guests felt the cost did not match quality.
Food and Beverage
7.5
Breakfast is often called good or excellent with a solid selection, but there are repeated notes about lack of variety, items not hot/fresh, cafeteria service issues and one report of poor music during breakfast.
Overall Experience
6.6
Guests report a generally usable stay with strong service and location but recurring issues with room comfort, cleanliness and inconsistent food/amenities, producing a mixed overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Welcome to the Comfort Hotel, your gateway to Niagara Falls!

Convenient Location: Situated just minutes from downtown, our hotel is within walking distance of popular attractions like Fallsview Casino and Clifton Hill’s World Famous Street of Fun.

Modern Amenities: Enjoy a comfortable stay in our pet-friendly guest rooms equipped with premium TV channels, WiFi, and mini-refrigerators.

Indoor Swimming Pool: Take a dip in our year-round on-site indoor swimming pool, perfect for relaxation after a day of exploring the wonders of Niagara Falls.

Ready for an unforgettable stay? Book your room at the Comfort Hotel now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Pet policy: Dogs only. Up to 2 dogs under 40 pounds (18.14 kg) are allowed in each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Guest Reviews

7.2
Based on 3877 reviews
Cleanliness: 6
Service: 8.5
Location: 8
Room Quality: 6.2
Amenities: 6.8
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 6.6
Y
Yongseon • couple • kr
9
Pros:

Great value for money, friendly staff, dog-friendly, and a decent breakfast.

Cons:

Poor soundproofing.

2026-10-30 • via Nuitee
S
Seepersad • family_with_children • ca
7
Overall it did the job
Cons:

The pool was cold. The shower stall was too small. Not enough hooks to hang things

2026-10-29 • via Nuitee
M
Mike • couple • ca
6
Not returning
Pros:

Location to our events

Cons:

Very uncomfortable mattress resulting in a poor night’s sleep.

Limited and outdated fitness equipment. Was disappointed.

2026-10-29 • via Nuitee
K
Kyle • couple • ca
7
2026-10-26 • via Nuitee
L
Luisa • couple • ca
8
Pros:

We didn’t have breakfast at the hotel.

Cons:

Finding a parking spot.

2026-10-26 • via Nuitee
V
Vincent • family_with_children • ca
10
2026-10-26 • via Nuitee
S
Saulo • family_with_children • br
9
Ótimo custo-benefício!
Pros:

Atendimento dos funcionários é literalmente impecável e eles são super solícitos, a localização seria 9 de 10 para a proximidade das atrações.

Cons:

Como ficamos 3 dias, uma sugestão é de variar um pouco o cardápio no café da manhã, mas isso não tira a qualidade do que era servido.

2026-10-24 • via Nuitee
T
thierry • extended_group • fr
8
Pros:

Amabilité du personnel malgré la barrière de la langue .

2026-10-24 • via Nuitee
J
Jane • couple • ca
4
Overall not bad.
Pros:

Breakfast was good. Location of hotel is good.

Cons:

The room floor tiles were coming up in bathroom & in front of the beds. Enough that u could slip on it. The freezer in fridge is full of ice build up.

2026-10-23 • via Nuitee
D
Donna • family_with_children • ca
6
Pros:

Breakfast was good

Cons:

Toilet was not cleaned good enough

2026-10-22 • via Nuitee
D
David • family_with_children • ca
8
2026-10-21 • via Nuitee
R
Raquel • family_with_children • ca
4
2026-10-21 • via Nuitee
J
Julio • couple • ca
7
2026-10-21 • via Nuitee
G
Gabriel • couple • ca
10
2026-10-21 • via Nuitee
L
LinhHo • family_with_children • ca
9
2026-10-21 • via Nuitee
D
David • family_with_children • ca
7
Pros:

Breakfast provided

Cons:

Fire alarm going off

2026-10-19 • via Nuitee
P
Phull • solo_traveller • ca
9
Pros:

Nice and clean location

Cons:

N/A

2026-10-19 • via Nuitee
L
Lioudmyla • couple • ca
8
2026-10-18 • via Nuitee
H
Haylee • couple • us
1
2026-10-18 • via Nuitee
M
Merle • family_with_children • ca
3
Pros:

Our car was broke into , nothing done . Toilet to low ( old ) no ventilation in bathroom . Never stay again . Cost me $600.00 to stay there for 3 days when I could have stayed at a better hotel and better area. Room was to small .

Cons:

Food was good .
Staff good

2026-10-17 • via Nuitee