La Grande Residence at the Sutton Place Hotel

Hotels
•
Sandman Hotel Group
8.7 (1566 reviews)
855 Burrard Street , Vancouver , ca

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Convenient location
Lovely staff
Cons:
Cleaning issues
Room maintenance problems

Categories

Cleanliness
7.95
Cleaning did not meet expectations, with noted dusty areas and maintenance issues.
Service
9.45
Staff were lovely and responsive to requests, though some issues remained unresolved.
Location
9.45
Awesome location, convenient for shopping and dining.
Room Quality
7.95
Rooms showed signs of aging and some maintenance issues, but some were recently renovated.
Amenities
8.45
Amenities were generally good, though more kitchen supplies could be provided.
Value for Money
8.45
Overall experience felt overpriced given the maintenance issues encountered.
Food and Beverage
8.95
Good options at the hotel bar, contributing positively to the experience.
Overall Experience
8.95
Overall enjoyable but marred by maintenance and cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:28

Property Description

Luxurious Suites with Stunning City Views

Spa, Pool, and Dining Options
Indulge in relaxation at the spa, take a dip in the indoor swimming pool, and savor delicious meals at Boulevard Kitchen + Oyster Bar or Gerard Lounge.

Premium Amenities for Ultimate Comfort
Unwind on the outdoor patio, relax in the hot tub and sauna, stay active in the gym, and take care of business at the on-site business centre.

Experience the epitome of elegance and convenience at La Grande Residence at the Sutton Place Hotel. Book now for an unforgettable stay in Vancouver City Centre.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YVR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 55 per day.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.7
Based on 1566 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 7.95
Amenities: 8.45
Value for Money: 8.45
Food and Beverage: 8.95
Overall Experience: 8.95
T
Tracy • solo_traveller • ca
9
Pros:

It was very spacious and clean. The staff were great and very friendly and helpful.
The unit i rented was nice and well taken care of. The common spaces were beautiful.

Cons:

A little pricey to eat at the restaurant but lots of restaurants close by.
The sirens and ambulances and fire trucks made it very noisy but it was quiet at night.

2026-05-23 • via Nuitee
J
Joan • family_with_children • ca
10
Cons:

Shower head too low for tall people.

2026-05-21 • via Nuitee
D
Dianne • couple • au
9
Luxury Suite was great
Pros:

The suite was ideal for a longer stay. There was plenty of storage and the kitchen facilities were well stocked. We enjoyed being able to sit at a dining table for some meals and relaxing on the couch. The self service laundry was also a bonus. The IGA close by was useful also.

Cons:

The suites are close to emergency services and they were very active. Saying that it did NOT interrupt our sleep. Just very noticeable during the day.

2026-05-21 • via Nuitee
L
linda • extended_group • us
8
We enjoyed the stay and the hotel is in a great centralized location
Pros:

Service was very good from everyone. Whenever we asked for something, they were quick to respond.The bedroom was comfortable and the adjacent restaurant attached to the hotel was an excellent place to eat.

Cons:

Location was extremely noisy form police and/or ambulances all day and night making it difficult to stay asleep.The unit was somewhat dated and wall paper peeling in places. Sofa bed in LR was very hard and uncomfortable. There could have been a few more items for kitchen such as microwave, paper towels and few items for cooking. Hot Tub was only partially working with only 2 or 3 jets functioning and steam room was closed and being repaired.

2026-05-19 • via Nuitee
A
Aburto • family_with_children • ca
5
Not impressed at all, not worth the money for the 2 bedroom suite.
Pros:

Great location. The pool area and lobby were nice.

Cons:

Room and hallway In Sutton Residences were very outdated and worn looking. Chipped baseboards and wallpaper, dated kitchen and room decor. Microwave was dirty.

2026-05-18 • via Nuitee
J
Johanna • couple • nl
10
Wonderful experience
Pros:

Beautiful and great location and staff

Cons:

-

2026-05-18 • via Nuitee
M
Mizutani • family_with_children • us
10
2026-05-12 • via Nuitee
T
Tracy • extended_group • ca
10
2026-05-11 • via Nuitee
R
ROBIN louise ARNOLD • solo_traveller • au
10
Comfortable stay
Pros:

Large with all amenities that you need. Daily housekeeping. Lovely little shop/ cafe.
Seperate optional door to come and go.
Spa/laundry/ shop only an elevator ride away.
Awesome IGA right next door.

Cons:

AC on verandah a bit noisy.

2026-05-11 • via Nuitee
J
Jonathan • extended_group • us
10
Nice hotel in great location. Not cheap, but good value for a 2 bedroom suite.
Pros:

Location in the middle of downtown, close to a supermarket and liquor store. I used living room pull out couch- was functional enough. Nice full fridge and has a range top for cooking with a few pots, utensils, etc.

2026-05-07 • via Nuitee
K
Kenji • solo_traveller • jp
9
観光するのに便利な立地で快適なホテル
Pros:

広い部屋で家族4人快適に過ごせた。また、調理器具がありホテル隣りに高級スーパーIGAがあり、美味しいパンやお惣菜なども近くにあり便利。そして観光客が行くロブソンストリートへも徒歩数分であり便利な立地で良かった。

2026-05-03 • via Nuitee
M
Matthew • family_with_children • gb
10
2026-05-02 • via Nuitee
I
Ilana • family_with_children • il
8
2026-04-29 • via Nuitee
S
Steven • couple • us
8
Great place to stay in Vancouver
Pros:

Location

Cons:

Additional parking fee

2026-04-28 • via Nuitee
J
james • couple • au
10
2026-04-25 • via Nuitee
L
Logan • family_with_children • us
10
Pros:

We were high maintenance - traveling with two small kids - and the staff was so accommodating and helpful at all hours of the day and night.

2026-04-24 • via Nuitee
M
Magdalena • family_with_children • cl
8
2026-04-22 • via Nuitee
B
Berdikhan • family_with_children • us
10
2026-04-21 • via Nuitee
U
Urquhart-Gagné • couple • ca
9
とてもよかったです。
Pros:

部屋は清潔で快適でした。ロケーションもいいし、ベットもキングサイズで広かったです。スタッフの人たちも親切できちんとされていました。

Cons:

予約した時はバスタブがついてる写真の部屋だったのに実際にはシャワーしかついていなくてガッカリしました。

2026-04-20 • via Nuitee
P
Paul • solo_traveller • au
9
2026-04-19 • via Nuitee